Note moyenne

  • Note globale
    4,6/5
  • Facilité d'utilisation
    4,2/5
  • Service client
    4,7/5

En savoir plus sur Vision Helpdesk

Vision Helpdesk propose des outils d'assistance téléphonique, d'assistance téléphonique multiclients ou satellites et des logiciels de centres de service ITIL pour les entreprises de toutes tailles.

En savoir plus sur Vision Helpdesk

27 avis affichés

Gitesh T.
Technical Lead
Services et technologies de l'information, 13-50 employés
  • Note globale
    5/5
  • Facilité d'utilisation
    Sans note
  • Fonctionnalités
    Sans note
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 10/10/2014

"Excellent Help Desk software with wonderful features."

Commentaires: We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

Avantages: SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

Inconvénients: Till today I didn't find out any.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 10/10/2014
Ryan R.
IT Help Desk Analyst
Musées et institutions, 201-500 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 30/08/2019

"Vision Help Desk Review"

Commentaires: Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Avantages: Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

Inconvénients: The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

  • Provenance de l'utilisateur 
  • Publié le 30/08/2019
Daniel alejandro M.
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 10/07/2018

"Pretty good app for managing tickets"

Avantages: This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

Inconvénients: Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 10/07/2018
Dennis M.
Technical Support Analyst
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 25/05/2018

"Best software for managing the various internet based customer interaction channels "

Commentaires: Talking to customers using Facebook, Twitter and other platforms is faster

Avantages: Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop

Inconvénients: The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product

  • Provenance de l'utilisateur 
  • Publié le 25/05/2018
Todd R.
Admin
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 21/01/2010

"Vision Helpdesk is Best Satellite Multi-Domain Helpdesk! "

Commentaires: Overall We Highly Recommend Vision Helpdesk!!

Avantages: They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision. They offer Anti-Spam Feature which is huge plus. Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster. Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision. Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.

Inconvénients: Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.

  • Provenance de l'utilisateur 
  • Publié le 21/01/2010
Ganesh A.
Global Delivery Lead - Customer Support
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 19/09/2017

"VHD tool & team has been instrumental for one of our significant client business."

Avantages: Easy Navigation however UI can be improved.
simplified set up.
supportive team.
cost friendly
reporting customization should be improved.

Inconvénients: some features are add on's should be easily removable as per requirement.
documentation on overview and API's can be strong.
Add more support staff to cater to increasing client list.

Réponse de l'éditeur

envoyé par Vision Helpdesk le 21/09/2017

Thank you Ganesh for your valuable feedback:) We appreciate your suggestions.

  • Provenance de l'utilisateur 
  • Publié le 19/09/2017
Mike M.
Gestion d'organisme à but non lucratif, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 18/06/2016

"Good system - easy in use"

Commentaires: The experience of the Helpdesk is very good. We use this system to help young people, children most, with their problem about bullying in the Netherlands. The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms. Also LiveZilla, we use for LiveChat, is integrated.

Avantages: The most I like of these software is the possibility to include all the systems we use. So there is one platform to use for all our customer support abilities. Very useful!

Inconvénients: The installation of the software needs much time. But the Vision Helpdesk will provide you with all the support they've got. So thats useful.

  • Provenance de l'utilisateur 
  • Publié le 18/06/2016
Kyle B.
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 25/04/2016

"My Look On Vision Help Desk"

Commentaires: Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily. I used VHD for a few days now and I am loving it, the reason I have been using it is because I have been looking for a system where our users can connect with us without hassle and VHD offers that!

Avantages: - Easy to use
- Clean interface
- Everything you need is at the tip of your fingers!
- I love how they send you an email when someone submits a ticket!

Inconvénients: - I had a few issues while installing but support team solved that pretty quickly. Other than that I have nothing bad to say about this software!

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 25/04/2016
Rohit J.
Sr. Analyst
Services et technologies de l'information, 10 001+ employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 09/08/2017

"Easy Setup,Great product"

Avantages: software is the possibility to include all the systems we use Easy to use - Clean interface ,Support team - features - prices. software is a multi-channel solution that uses digital tickets to centralize customer conversations that occur through email, a web portal, social media channels, telephone, and live chats

Inconvénients: The installation of the software needs much time.Other than that I have nothing bad to say about this software

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 09/08/2017
Rshosting
  • Note globale
    5/5
  • Facilité d'utilisation
    Sans note
  • Fonctionnalités
    Sans note
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 08/02/2013

"Best Helpdesk with affordable prices"

Commentaires: Vision helpdesk have now become our personal favorite when it comes to choosing an online helpdesk software to manage support for your customers. We were a former Kayako customer, who have now opted for Vision helpdesk for their extra-ordinary features which are available at affordable costs. Vision helpdesk is truely multi-domain, multi-company helpdesk, allowing you to manage n number of companies with n number of staff conveniently and also preserving the privacy of each company when replying a customer query. We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 08/02/2013
Hafifah P.
ICT Technician
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 27/06/2016

"Great product and would recommend"

Commentaires: You can customize it to fit your individual and company needs. You can add your company logo and change colour. There is an array of features and the user interface is very user-friendly. Although we needed to set up it on ubuntu (but you don't have to) it has proved very easy to set up and get working. Customer service is very quick to respond as well.

Avantages: What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

Inconvénients: The guides on how to accomplish certain things can be hard to find. For instance when I first started to customize it there wasn't very much information available but customer service were always quick to reply to enquiries.

  • Provenance de l'utilisateur 
  • Publié le 27/06/2016
Michael C.
Santé, bien-être et fitness
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 31/03/2017

"Easy Setup, Intuitive GUI"

Commentaires: Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive. The dashboard provides an informative snapshot on ticket, tasks and items related to ITIL. The visualization of ticket activity on the Home page makes tracking responses easy. The template style to configure Workflow, Micro and Alerts shortens the time to add new functionalities, this helps. The SLA feature is a plus on keeping users on track to meet expectations. The ServiceDesk is well-rounded and feature-rich product, with many possibilities to integrate with other service providers.

Avantages: Easy Setup, Clean and Intuitive GUI. Good features.

Inconvénients: I was not able to locate a quick-start guide, but it will help on the initial configuration.

  • Provenance de l'utilisateur 
  • Publié le 31/03/2017
Valentin S.
CEO
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 29/12/2015

"Effective, Easy - just great!"

Commentaires: Suprag Solutions AG is an integrator of IT-, Telefony-, Video- and VoiceRecording-Solutions.
With the ticketsystem of Visionhelpdesk, we are administering all Helpdesk- and Project-Tickets, including time-trackings.
The Team of Visionhelpdesk has even developped features for us, which enable us, to easily bill all tracked time by a simple, but transparent report.
Before choosing Visionhelpdesk, we have seen lots of tools. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Réponse de l'éditeur

envoyé par Vision Helpdesk le 29/12/2015

Thank you Valentin, We are glad to know Vision Helpdesk is best suited for your support operations. Happy New Year :)

  • Provenance de l'utilisateur 
  • Publié le 29/12/2015
Kyle B.
CEO
Divertissement, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 10/04/2017

"Vision Helpdesk"

Commentaires: Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing

Avantages: I like that you can monitor your staffs progress

Inconvénients: I don't like that the forums page is difficult to use

Réponse de l'éditeur

envoyé par Vision Helpdesk le 10/04/2017

Thank you Kyle.

  • Provenance de l'utilisateur 
  • Publié le 10/04/2017
Patrickjs
  • Note globale
    5/5
  • Facilité d'utilisation
    Sans note
  • Fonctionnalités
    Sans note
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 22/11/2013

"Their chat support team is great"

Commentaires: They respond quickly with their chat support. Issues are also usually fixed during the chat. Vicky J and Sonam Shah are tech rockstars!

Avantages: Chat support is great! They respond quickly with their chat support. Issues are also usually fixed during the chat. Vicky J and Sonam Shah are tech rockstars!
Pricing is also good (It's not per agent/monthly) - great for small teams on budget.

Inconvénients: Email support team is a little slow to respond. I guess it's the queue but at least you can easily contact them via skype or online chat.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 22/11/2013
Budhaditya M.
Manager
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 15/03/2016

"Awesome Software and Support"

Commentaires: Simplicity, Design, Features is what sets Vison Helpdesk apart !
Support has been excellent and we are very happy to be associated with them all these years. Kudos to the team Vision Helpdesk. Any issue or question is answered almost immediately. Easy to manage all support from one place. The support staff at Vision Helpdesk are excellent, they allow you to add them on Skype and literally guide through step. I am looking forward and wish the team good luck. Vision Helpdesk is a great product!

Réponse de l'éditeur

envoyé par Vision Helpdesk le 15/03/2016

Thank you for showing trust in our product and our company right from the beginning.

  • Provenance de l'utilisateur 
  • Publié le 15/03/2016
Jong P.
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 18/03/2016

"Vision Helpdesk A breath of fresh air! "

Commentaires: The solution offered by Vision helpdesk definitely meet the requirements of the institution. Upon testing the product, we honestly think that the modern and technical design is great and also very flexible.
Pros:
Intuitive ticket and problem linking
Flexible staff and admin role setup
Granular user permissions
Excellent data-rich reporting tool
Awesome automation and workflow
Robust and dynamic team and department designation
Feature-rich
Great customer service support
Cons: As of now, NONE

  • Provenance de l'utilisateur 
  • Publié le 18/03/2016
Max F.
Manager
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 02/09/2015

"Vision Help desk is the best Help desk Software we have used in past 13 years..."

Commentaires: We have been in hosting industry since 2003 and help desk is a major part of our business.. we have previously used different help desk from free to paid from OSticket to Kayako.. but by far looking at features, price and performance Vision Helpdesk has just made our life much easier. Blabby feature has help staff knowledge sharing. Using Vision helpdesk since 2010 and it has improve alot all this year.. good product highly recommended for customer support software requirement.

  • Provenance de l'utilisateur 
  • Publié le 02/09/2015
Pavel B.
Head of Technical Support
Internet, 51-200 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 24/10/2015

"Best Help Desk"

Commentaires: Vision Helpdesk is great product! The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

Avantages: Thank you for supporting Open-Sourve projects
Very convenient localization system

Inconvénients: Problems in the work is not found

Réponse de l'éditeur

envoyé par Vision Helpdesk le 27/10/2015

Thank you Pavel :) We appreciate your kind words.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 24/10/2015
Patricia M.
IT Coordinator
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 24/06/2016

"Non-Profit Friendly"

Commentaires: Greatly appreciate the free non-profit version. We are a social services agency and the software helps keep us on track so we can serve our clients.

  • Provenance de l'utilisateur 
  • Publié le 24/06/2016
Ryan D.
Automobile
  • Note globale
    5/5
  • Facilité d'utilisation
    Sans note
  • Fonctionnalités
    Sans note
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 26/08/2014

"Affordable Helpdesk Solution with all the fruit of the big players,"

Commentaires: After piloting over 8 of the most reputable help desk providers we settled with Vision.
They provide all the functionality of the larger Help Desk providers at an affordable cost.
Their company based ("satellite") pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure.

Avantages: Fully featured
Affordable
Great client support.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 26/08/2014
Aleks B.
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 31/03/2016

"Great software! "

Commentaires: Thank you Vision Helpdesk team for the great product and outstanding customer support experience!

Réponse de l'éditeur

envoyé par Vision Helpdesk le 31/03/2016

Thank you :) Glad to know you like our product and customer support.

  • Provenance de l'utilisateur 
  • Publié le 31/03/2016
Gaurav M.
MD & CEO
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 21/03/2016

"Vision helpdesk has a significant role in making us a Brand"

Commentaires: Pros
- Support team
- features
- prices
- ease of use
Cons
- documentation can be improved

Réponse de l'éditeur

envoyé par Vision Helpdesk le 23/03/2016

Thank you Gaurav for your valuable feedback.

  • Provenance de l'utilisateur 
  • Publié le 21/03/2016
Max
  • Note globale
    5/5
  • Facilité d'utilisation
    Sans note
  • Fonctionnalités
    Sans note
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 02/02/2013

"Best Help Desk - Vision Helpdesk Software"

Commentaires: We highly recommend Vision Help Desk Software! Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 02/02/2013
Mauricio J.
N/A
  • Note globale
    5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 02/04/2016

"Support for Vision Helpdesk"

Commentaires: Great customer support. I really recommend vision helpdesk.

Réponse de l'éditeur

envoyé par Vision Helpdesk le 03/04/2016

Thank you Mauricio..

  • Provenance de l'utilisateur 
  • Publié le 02/04/2016