Avis clients sur Easy HOA

Small Team, High-quality Product, Attentive Customer Service at reasonable pricing

Commentaires : My overall experience has been exceptional, the EasyHOA guys are easy to talk to, attentive and responsive and the getting up and running process was basically painless. I am the HOA Treasurer and took over a year ago; I found that we struggled with retaining good and consistent financial and CC&R violation records especially when a board member changed to a new person. We struggled with follow-up but having everything on one place is solving those issues; I believe that in the long run our Board Members will be more involved and less stressed in doing the things the Board needs to do. I also believe that our Homeowners will be more involved with their community and board because of the transparency we are achieving through EasyHOA.

Avantages :

We love that everything is in one place-financial, violations & requests. Once an invoice, violation or request is posted, it remains there--no more loosing paper. Being a self-managed volunteer HOA Board, everyone has their own busy life so we always have a problem with follow-up, EasyHOA is helping us because we can easily see what is due or what violation has been sent and needs follow-up. I love their customer service, they are very attentive and quick to respond. I also liked that we had one team member to help us with the set-up; not the call in and speak to the next available agent who didn't know us from Adam. Professionally I was a CFO and went through many software implementations in my career of which every one was a nightmare and required many individuals to implement; we had 2 people to get EasyHOA up and running and it was so easy and quick and to get people trained to use it. They are very good at trying to implement additional functions based on issues, questions or suggestions we have made.

Inconvénients :

It would be nice to have the "Reports" section improved to allow more reports or the creation of our own reports and to be able to modify what is included in an existing report. It would be nice to have some feature to know or be reminded that a primary homeowners doesn't have email or telephone so we need to print & mail. I understand they are working on a feature to have roles within the Board members to limit what can be changed and by whom.

HOA Management System

Commentaires : F A N T A S T I C ! Not only are they easy to work with, but they reach out to me to make sure I'm happy with the platform and to see if there's anything that needs improvements.

Avantages :

Customer service exceeds expectations. When I have questions, I can call or email my contact and I have a response right away. It was very easy to set up the owners and contact info. Easy to email all owners or groups. It stores all of correspondence for quick review. Financial reports are easy to find and read. Overall, it's a great fit for my management company.

Inconvénients :

There are a few accounting issues that we are working to straighten out. Overall, it's fantastic.

Easy & Worthwhile Value

Commentaires : Very easy to implement, intuitive functionality for board and residents. We get confused processing and reviewing email strings and trying to reply to a portion of a string. Focus on email management and we will be delighted - and if we could pay vendors directly from Easy HOA we could further consolidate to one tool.

Avantages :

Easy payment for residents through the portal and great centralize communications and documents

Inconvénients :

Email organization needs improvement with folder structures and documentation of which board member (in the background) is replying.

Excellent top tier hoa management com

Commentaires : Very positive, the puvlic web, member interactions is cool, site traffic might be nice.

Avantages :

Member login, mass email notification and billing.

Inconvénients :

None quick response and layout pretty cool oh, site tracking might be a nice to know

Easy says it all - of all the options, we really feel this is the BEST out there - and EASIEST!

Commentaires : Again, I cannot express how easy it was to set up, use, and sign up both administratively and for the members. The service is second to none. The prices are reasonable compared to what is out there, the email and phone/ text features are great and already saved us money. If I had to pick one, I would pick the customer service/ kindness and helpfulness, but the systems ease of use is right there with the service too.

Avantages :

First the SERVICE! Service is white glove, first class, very responsive, and quick to help, again, they make it EASY. Gave recorded personalized videos to help me with questions. They are 5++ star. Love the member directory, email, text, phone number, and the payment features (with auto pay capability) and allows for flexibility to have members pay ccard fees or the HOA. We could cancel our cell phone service with their phone and text feature$!

Inconvénients :

Nothing yet. It is 5++ star, white glove service, everything we need and then some, good pricing compared to what is out there and this group really CARES. It is very hard to find that now a days in any human or business.

Easy HOA is EASY!

Commentaires : Very Easy once you are set up and get started

Avantages :

Very easy to use, not an issue with time management

Inconvénients :

Getting the initial onboarding completed

EasyHOA is a great product

Avantages :

The app was easy to set up. EasyHOA assisted inthe entire set up.

Inconvénients :

Inability to draft print correspondence.

Great HOA software and excellent service

Commentaires : Great! Service has been good and the product keeps all HOA records in one place

Avantages :

The software allows you to keep thorough records and easily update the records. The service has been excellent

Inconvénients :

Using the email is cumbersome but efficient. It makes bulk emailing easier.

Knowledgeable Team

Commentaires : We have not yet finalized our service with them, but it has been great working with their team.

Avantages :

The team at Easy HOA is professional and knowledgeable. They are very patient in helping us set up their service for us.

Inconvénients :

Our rural situation with land (lots) and many owners owning more than one lot does not easily insert into their template for a neighborhood with houses or a condo unit set-up.

WRHOA review

Commentaires : Excellent support service so far. We haven’t launched yet.

Avantages :

Contact information in one place and dedicated phone number

Inconvénients :

Retyping contacts information for export

Vacation Property Community

Commentaires : Their support is great and very very easy to get a hold of. They have amazing support across the whole company.

Avantages :

Due to the majority of our HOA living in a separate residence, it had previously been hard to notify owners of scheduled maintenance and also to bill for yearly dues at a separate location. Utilizing EasyHOA we now have recurring auto-payments in place as well as easy communication via template emails and texts to our 200+ owners.

Inconvénients :

It is not really a con but we are still trying to decide if we are better off using a 3rd party accounting option or having that part of EasyHOA software.

Happy with my choice

Commentaires : Excellent tool for managing an HOA it has the full set for it.

Avantages :

Easy to use, lot of features that made it easy for me managing an HOA

Inconvénients :

I would love to see an option where I can build my own customized reports.

Perfect Solution for our small and newly formed HOA

Commentaires : Excellent. I went out on a limb making this decision and I have since received a lot of positive feedback.

Avantages :

Great value, ease of implementation, and exceptional customer support.

Inconvénients :

Nothing. There are a few features e.g. voting and meeting management that we understand are in the works for future releases. For now we have what we need although we will probably grow our needs as those new features get rolled out. I did not spent too much time delving into security and data privacy so have trusted this topic somewhat blindly. I hope that Easy HOA will constantly work in this area to insure our user communities data is well protected.

An experiment in simplifying how we do business

Commentaires : Input of our data went smoothly. Customer support was great. We anticipate being able to communicate quickly and have necessitary data at our fingertips.

Avantages :

We are a small self managed HOA looking for an efficient way to keep track of our various functions. Easy HOA was fairly priced, had no contract, and covered most of our needs. Customer support is excellent.

Inconvénients :

We are just getting started and have not used all features offered. At this point we don’t lave a least liked feature.

HOA adoption of EasyHOA for our small 40 member community

Commentaires : We are having a very positive experience using the product, as we move towards a self-managed community. We look forward to a tremendous saving in efficient communications with members as more of them sign up to use the system.

Avantages :

Liked the easy of use in adopting it to the business practices used by our HOA. Required very little help for members to start using the product in a productive manner. The price point for the features offered was the best we found in our research. The integrated website made it easy for us to setup a home page for member access and administrative access.

Inconvénients :

It took about 10 days to initiate the first ACH transition, and so we were worried the funds transferred was in limbo for too long a period. Need to speed up the initial transaction setup with banks.

Very pleased with EasyHOA

Avantages :

Easy transition from our last local property management company. Easy set up and great customer support.

Inconvénients :

They are still a relatively new company so there are some functions that are still being developed. However, they are always listening to our ideas and needs and are working to fill those needs.

Good Company - World Class Support

Avantages :

They do much of the heavy lifting and the support team is really great. Seriously good support team and would highly recommend them

Inconvénients :

Still learning the system but billing options utilize industry standards and if you have something other than industry standard it's more challenging. I guess we should really be using a standard anyway.

EasyHOA HOA Website

Commentaires : As mentioned earlier, there is a learning curve, but spending a little time on a task allows one to become familiar with the software.

Avantages :

The customer support has been excellent when needed.

Inconvénients :

It is hard to think of a significant dislike..

New user

Commentaires : Overall I'm pleased

Avantages :

From what I have experienced it's user friendly

Inconvénients :

The input of information as I'm sure it's probably the same with any other software was challenging for me

Really Easy! They know what it means to make things easy.

Commentaires : They are organizing everything and making the management easy. They are great people to work with as well. Easy going and always trying to help.

Avantages :

I love the communications features. I can text, email, or call and it is all tracked within the software.

Inconvénients :

They are a newer company so they are still making the software better every month. But they are committed and always answer the phone.

A valuable tool for HOA administration

Commentaires : Fantastic! Highly recommend.

Avantages :

Price, ease of use, and importing of data

Inconvénients :

Ability to pay vendors not present. Would like to track job quotations.

EasyHOA, the name says it all!

Avantages :

Communication for our neighborhood via mass emails or texts as well as all the information that is accessible on our EasyHOA site

Inconvénients :

Entering all the data took a lot of time

Excellent Decision

Commentaires : The support team has been great! Things are explained in detail, and we never feel like we are bothering anyone.

Avantages :

It was easy to set up, and easy to learn to use.

Inconvénients :

Small thing: In the Owner database, all 'owners' are called owners. It might be better if there were sub-categories that are correctly labeled as "tenant" or "property agent".

Best HOA Software

Commentaires : Support has been tremendous. Turnaround in 1 or 2 days.

Avantages :

I like everything. A superb package! Great value for the cost.

Inconvénients :

Nothing. Not one thing. The software was well thought out.

Bwca Treasurer

Commentaires : From a finance & accounting perspective the EHOA needs a bit more reporting and flexibility such as the ability to run various reports.

Avantages :

Good choice to track deed restrictions, fines, violations, units, collect payments, etc

Inconvénients :

Finance package...no ability for accrual accounting, would like the ability to generate ad hoc reports with as of dates.