Avis clients sur ShiftCare

En savoir plus sur ShiftCare

Un logiciel pour agences de soins à domicile qui fournit tout ce dont vous avez besoin pour planifier, facturer, gérer des documents et suivre vos clients. Le tout, en un seul endroit.

En savoir plus sur ShiftCare

Avantages :

Shiftcare is easy to use and very intuitive software. Scheduling is a breeze and the software is so fluid and easy to navigate.

Inconvénients :

During incident and after incident , and was there anyway they could avoid this incident in the future. Even adding triggers that may have caused this incident.

ShiftCare - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,8
Fonctionnalités
4,5
Rapport qualité-prix
4,7

Probabilité de recommander le produit

8,7/10

ShiftCare a reçu une note globale de 4,7 étoiles sur 5 d'après 28 avis d'utilisateurs publiés sur Capterra.

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Kylie
Owner (Australie)
Hôpitaux et soins de santé, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great software

5,0 il y a 2 mois Nouveau

Commentaires : It’s easy to use and the invoices are super quick to make and send

Avantages :

Ease of use and easily understood and great record keeping

Inconvénients :

I am a sole trader so I am the only worker but I have to pay for 5 staff that I don’t have

Christine
CEO (Australie)
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Best Database for shifts

5,0 il y a 7 mois

Commentaires : Very happy, it has everything I was looking for.
It is affordable
Great staff
Helps us to comply with NDIS audit

Avantages :

1. It is very easy to use for both admin (those you create and change shifts) as well as for staff (who uses the app from their phone). 2. It is linked to a GPS, so when workers clock on we can see where they were. This is so useful for auditing. 3. Shiftcare staff are very professional and always ready to help. I like that they are constantly improving the site. It is affordable and price can constantly change according to the number of staff we have We can share notes with other staff members so other healthcare involved can know about it the health condition of our common client

Inconvénients :

1. Invoicing: I find it hard to use it since it often does not completely match the reality of what we need have to pay (to staff) or charge (to clients). But. it might be just us, the way we are running the payments.

Réponse de l'équipe de ShiftCare

il y a 7 mois

Hi Christine, thank you for such a thorough review. It is great to hear of the value you're getting out of the software. I've also forwarded your 'cons' to the team :-)

Christy
Support Worker (Australie)
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Shiftcare is ease of care

5,0 le mois dernier Nouveau

Commentaires : Wouldn’t swap with the ease of great backup support

Avantages :

If I can’t work something out they have a message service. Super quick response and extremely polite. Nothing is too much trouble

Inconvénients :

Having to work it out myself, but the tutorials are very clear

Charles
Director (Australie)
Psychologie, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Softwear and product.

5,0 il y a 8 mois

Commentaires : My overall experience with shiftcare has been a positive one, where all the work and time is done through this software, I have been able to get back Time to do other important duties in my role in the business. Shiftcare has definitely been a product that has taken a lot of the stress away from day to day duties and would highly recommend this product to all my friends, which I am current doing anyway.

Avantages :

When training staff how to use this software I liked the fact that I was able to show them on You tube how this product is used where our supports workers can easily clock in and out of shifts, especially having to input various tasks that they needed to complete in order to clock out. the ease of reporting their current movements and care for the client and being able to share any concerns via the shift care app. One other area that was easy was approving our workers time sheets, and adding areas like KM to their travel.

Inconvénients :

There is an area that will need improvement and it would be in the incident report, where it just needs NDIS requirements e.g. What happened before the incident? during incident and after incident , and was there anyway they could avoid this incident in the future... Even adding triggers that may have caused this incident.

Réponse de l'équipe de ShiftCare

il y a 8 mois

Hi Charles, thanks so much for your feedback, we're really happy you've tapped in and managed to save the time you have. I have also shared your feedback regarding incident reports with our product team. They're on it & about to release an incident note template, with plans to further expand on this in the future.

Hayden
Director (Australie)
Psychologie, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good product for the money you spend, major drawbacks but overall good quality.

4,0 il y a 7 mois

Commentaires : It's a hard start because it has so many elements to it but I think it'll be that way with any shift management app. I like that support is easy to contact and very responsive but it can be quite a pain and frustration dealing with all the issues that pop up sometimes. Worth the price and they're always developing new features which I like.

Avantages :

Shiftcare is quite easy to introduce to users, has a good pricing structure that makes it very reasonable unlike per client software, as well as generally being responsive. The people working it generally know the app very well and worst case the higher ups can get involved to problem solve which is quite good knowing the support to resolve issues is there, which I haven't experienced with bigger tech firms.

Inconvénients :

Really niggly issues that shouldn't be an issue end up being a massive issue and taking a lot of admin time. Like pricing details not updating on newer shifts, invoicing issues (NDIA reject the smallest error and it's digging for a needle in a haystrack with Shiftcare so I invoice manually which takes a whole day). Some apps generate service agreements which is a huge drawback for this and adds so much admin time. The niggling issues are a nightmare some days, like adding users to Xero.

Réponse de l'équipe de ShiftCare

il y a 6 mois

Thank you Hayden - some good food for thought which I've shared with our dev team. We take pride in our software being simple and user friendly so any inefficiencies or frustrations are priorities for us to solve.

Krystal
Director (Australie)
Services à la personne et aux familles, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Software

4,0 il y a 7 mois

Commentaires : Shiftcare is the backbone of our business and I would not be able to function without it. I like how easily I have been able to adjust my subscription to reflect the exact number of staff I have at any one time. Shiftcare are always updating and improving their platform. I am very happy with it!

Avantages :

Learning to use Shiftcare was easy and there is usually ongoing training and updates available from their support team. I have been able to get good responses from support if I ever needed more assistance and these have fixed my issues quickly.

Inconvénients :

The mobile platform for the administrator role doesn't allow me to easily update or add shifts for my staff, so I usually log-on using a laptop if I am not in my office location. I find the notifications icon frustrating, as I am not able to delete individual notifications and let others remain in that menu if I am not ready to read them yet.

Réponse de l'équipe de ShiftCare

il y a 7 mois

Hi Krystal, thanks so much for your feedback. I have discussed your comments regarding the mobile app with our developer team. Mobile is a big focus at the moment and your comments will not fall on deaf ears :-)

Fiona
client services manager/support coordinator (Australie)
Psychologie, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

shiftcare review

5,0 l’année dernière

Commentaires : overall experience has been great. We chose shiftcare because of it's simlicity in use and the cost compared to other systems. More than happy with the software and organisation

Avantages :

We use shiftcare for case noting, scheduling, rosters. I find it easy to use for client case noting. It's easy to jump from one client to the next. Adding reports is easy and easy to find. We are happy with the amount of information we need to add for client details. We have had great interactions with the shiftcare team. They are always available to chat when we need help. We have had a zoom meeting with the team to discuss things we would like added to shiftcare and they were more than happy to work on their systems to make it easier for us as users.

Inconvénients :

Minor things, being able to change the font in case noting

Fernando
C.E.O. (Australie)
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Excellent

4,0 il y a 7 mois

Commentaires : Easy to use and practical accurate information

Avantages :

Product is easy to use . Integrated well with our business

Inconvénients :

more flexibility with invoicing and reporting

Réponse de l'équipe de ShiftCare

il y a 7 mois

Thank you Fernando!

Jade
Support worker (Australie)
Services à la personne et aux familles, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

ShiftCare review from Employee/Support Worker Perspective

5,0 il y a 10 mois

Commentaires : It’s been a fantastic resource for our support company, to streamline information about each shift and client details.

Avantages :

Shift care not only is a great rostering system with all your scheduled shifts clearly presented, but gives the employer the ability to add photos and documentation for each unique client, so that you have easy access to their important information at any time. I also really like that you can put in instructions for each shift, so my boss can communicate clearly if there are any routine changes, without having to text or email. It also comes up with the client’s home address and the notes will further outline where we need to pick them up from.

Inconvénients :

The notifications that say my “non-working day leave request” was declined when I never put in leave for that day - I just didn’t have a shift.

Réponse de l'équipe de ShiftCare

il y a 7 mois

Thanks Jade! Having followed the feedback regarding progress notes and client management, we're putting even more resources into making these features even better. Our team are also looking into the "non-working day leave request" issue.

Blake
Manager (Australie)
Services aux consommateurs, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A great app for scheduling

5,0 il y a 7 mois

Commentaires : ShiftCare has been an overall seamless experience. It allows me to schedule and keep in touch with my employees and when their shifts are on.

Avantages :

Scheduling and managing clients and employees is made easy. The phone experience is good for employees and allows us to track if they clock in and out of shifts.

Inconvénients :

Notifying managers about expiry dates on compliance would be helpful.

Réponse de l'équipe de ShiftCare

il y a 7 mois

Thanks for the feedback Blake - I've forwarded your note regarding compliance to our dev team.

Belinda
Manager (Australie)
Services à la personne et aux familles, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy to use software for our private homecare business

5,0 l’année dernière

Commentaires : We have only needed to use the online technical assistance to help us understand the software. So far everything has met our needs. Any time that I have emailed a ShiftCare representative, their response has always been efficient, friendly and professional.

Avantages :

We have found ShiftCare very easy to get started and affordable for start-up businesses like ours. We like the clock-in and out feature for staff members to use and the scheduler is very effective ensuring our client service times don't overlap. The document hub for staff certifications tells us as soon as any staff documents are out of date and we need to follow up. So far we haven't hit any major snags but if we do, I know that the back up customer support is available and efficient. There is plenty of information on the app (What's New on ShiftCare section to keep you informed but also know you can get in contact with the ShiftCare staff anytime and they can help you.

Inconvénients :

Nothing yet, still learning all the features and tailoring the software to meet our small business needs.

Nilusha
Executive Support Officer (Australie)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A platform that makes it possible.

5,0 l’année dernière

Commentaires : Great, makes my job easier. I can manage a multi location business without stress.

Avantages :

Shiftcare is a great software that does the overall management of rostering, progress noting, clocking in and out, staff timesheets and client billing and much more.

Inconvénients :

At times when you say for eg: archive a staff, it does not immediately do so, but it tends to refresh itself and update.

Joshua
Administration (Australie)
Psychologie, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Simple and easy to use shift management software

4,0 il y a 7 mois

Commentaires : ShiftCare has streamlined our scheduling and management of supports. ShiftCare has also simplified our approach to client and staff management of their information and documents.

Avantages :

Its ease of use with minimal training or direction required is advantageous. Allows users to easily record shift times, progress notes and expenses. Notifications are a helpful feature for admins when managing/reviewing shifts.

Inconvénients :

Mobile app could be improved to include more features present on the web version. Reminders for staff to complete case notes for completed shifts would be useful.

Réponse de l'équipe de ShiftCare

il y a 7 mois

Thanks Joshua - Our app team have some great updates in the pipeline to improve the mobile experience. Appreciate the feedback!

Tari
Marketing, Communication and Compliance (Australie)
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Highly recommended for Disability Services

4,0 il y a 10 mois

Commentaires : Great product that is functional, easy to operate with excellent support.

Avantages :

Easy to use, has great functionality, responsive team with great support when needed.

Inconvénients :

Features are always being added and improved. A few small glitches from recent updates will take you back to current weeks when working on previous weeks in reports

Réponse de l'équipe de ShiftCare

il y a 7 mois

Thanks Tari, our team has been really busy with new features and will keep refining to get rid of any of those pesty glitches :-)

Rorelyn
Managing Director (Australie)
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Simple to use and aesthetically pleasing templates

4,0 il y a 7 mois

Avantages :

We have found Shiftcare easy to use and affordable for a small business like ours. The clock on and off feature is valuable and customer care and help is readily available.

Inconvénients :

As its my first experience of this type of software I am not having any issues with it at the moment.

Réponse de l'équipe de ShiftCare

il y a 7 mois

Hi Rorelyn, thanks for the feedback - We look forward to you getting use out of our additional features!

Amy
Therapy assistant (Australie)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Shiftcare

4,0 l’année dernière

Commentaires : Very impresssed! Made my job 1000 times easier.

Avantages :

Not only is the seat out great, there is everything you need on the app. I like how you can change the setting of the app depending if you’re admin or an employee so you should just ab able to see your own clients/shifts.

Inconvénients :

Sometimes it will glitch after restarting mutilple times and not show shifts.

Rafael
Manager (Australie)
Services à la personne et aux familles, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

ShiftCare Works!

5,0 il y a 7 mois

Avantages :

Customised for the Social Services Industry, one stop shop to handle multi layers of our Business

Inconvénients :

The billing process can be improved but I believe this is something that is on the roadmap of improvements

Réponse de l'équipe de ShiftCare

il y a 7 mois

Thanks Rafael!

Clover
Owner/Manager (Australie)
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Shiftcare is AMAZING

5,0 l’année dernière

Commentaires : one word EXCELLENT!

Avantages :

Ease of use simplistic style constant upgrades TEAM tech support

Inconvénients :

only minor issues like spell check and some mandatory fields - but the Shiftcare team are open to conversation and feedback for ongoing improvemnts.

Jack
Director (Australie)
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Would definitely recommend!

5,0 il y a 7 mois

Commentaires : Rostering is extremely easy

Avantages :

Easy to use and great customer service support

Inconvénients :

The pricing, it is a bit expensive considering we do lots of shorter shifts and they charge per staff member. Some staff members only work 2 hours a week

Bhargav
Director (Australie)
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent & User friendly

5,0 l’année dernière

Avantages :

Shiftcare is easy to use and very intuitive software. Scheduling is a breeze and the software is so fluid and easy to navigate

Inconvénients :

Need more functionality for home care package side including budgets and statements.

Sandra
Director of Nursing (É.-U.)
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Performed well - affordable.

5,0 il y a 4 mois

Commentaires : I would describe my overall experience as a win.
My use of Shiftcare wasn't extensive, I do believe it was beneficial. The most important thing Shiftcare has to offer is a fair price.
Ironically I would advise using a seperate billing solution or testing Shiftcares billing before making a decision.
Problems solved: The need to manage all compontents of home health care. The need for affordability.

Avantages :

- Affordable/fair price. - Trustworthy company. - Features/feature quality. Scheduling is excellent. Clock in/out is well documented. - Practical layout. - Learn to use in a reasonable amount of time. - Complaints are heard and addressed.

Inconvénients :

- Billing feature is poor, causes time management to suffer. - Support experience not consistent. - Malfunctions -- minimally disruptive.

Nyree
Managing Director (Australie)
Services à la personne et aux familles, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

All encompassing CRM software for disability support services

5,0 l’année dernière

Commentaires : Awesome!

Avantages :

Scheduling, invoicing, links to Xero, staff and participant document management, NDIS price guide links, shift notes

Inconvénients :

It doesn't sync staff mileage to their timesheet on Xero

christine
Support Coordinator (Australie)
Psychologie, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Fantastic Service

4,0 il y a 7 mois

Commentaires : Great, very happy

Avantages :

It is very easy to navigate and detailed customer files.

Inconvénients :

I feel there a few features that could be helpful but I have advised the admin team and they ensured me it will be looked into.

Réponse de l'équipe de ShiftCare

il y a 6 mois

Thank you Christine!

Antoine
Director (É.-U.)
Services à la personne et aux familles, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review

5,0 l’année dernière

Commentaires : Good

Avantages :

Easy to use and manage my staff and clients

Inconvénients :

Nothing that I don't like about the platform

Tea
Therapy assistant (Australie)
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Realise ability

5,0 l’année dernière

Avantages :

Easy to read my schedule, can read notes

Inconvénients :

Glitches and I have to frequently reset app