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Avis clients sur LS Retail

En savoir plus sur LS Retail

Une solution de commerce unifiée (ERP + PDV) pour le commerce de détail et l'hôtellerie basée sur la technologie dynamique de Microsoft

En savoir plus sur LS Retail

Avantages :

Easy to go with Microsoft Dynamics Navision and other ERP systems.

Inconvénients :

Lack of documentation is my main concern about the product. Support from LS Retail can be quit difficult.

LS Retail - Notes

Note moyenne

Facilité d'utilisation
4,1
Service client
3,6
Fonctionnalités
4,4
Rapport qualité-prix
4,1

Probabilité de recommander le produit

8,6/10

LS Retail a reçu une note globale de 4,3 étoiles sur 5 d'après 125 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (125)

Gokulnath
Gokulnath
Technical Consultant (Inde)
Utilisateur LinkedIn vérifié
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best ERP for Retail sector

5,0 il y a 7 mois

Avantages :

Best way to track your daily expense and income in Retail zones. Can handle larger data volume. Can be integrated with any solutions like whatsapp, Payment gateways, Etc.

Inconvénients :

It comes as an Vertical software with Business central. not as a standalone software

Dilanka
Project Manager (Sri Lanka)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

All-in one Retail Solution for a plug and play action

5,0 il y a 5 ans

Commentaires : Retail Business in Sri Lanka is not well-managed when it comes to Resource Planning and Finance Management. Sri Lankan IT Industry is highly competitive in introducing a modernly made Retail Management Software Solution to make things go ahead in Retail sales industry with efficiency and good standard, and herewith LS Retail and its business logic designs as an Implementation person I did see bigger advantages to follow a well-developed framework. LS Retail was a Thumbs up from both the Implementer and the End-Customer.

Avantages :

Wide-spread Configuration capability is a huge plus point selecting this as the main Retail Solution for a Retail operations-driven Business or an Enterprise. LS Retail has the capability to deploy as a vertical software solution for Microsoft Dynamics NAV/Business Central which makes the solution proposals more competent and viable. In terms of UI/UX, the user-friendliness is an achieved goal metrics here at LS Retail.

Inconvénients :

Although the capacity to configure the system is given at a performable level as a Deployer I am keen for good development capabilities to be carried out, overlayed or extended. At the moment the pricing structure is not that viable for South Asian Market from implementation and proposal development experience.

Kevin
Solution Architect (Canada)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We had the chance to implement LS. NAV Version 800.03 and version 900.05 at different client site.

3,0 il y a 6 ans

Avantages :

The screen is intuitive and easy to use. The functionality does not seem overwhelming or hard to understand. It pack with features and also works with different variation type of retailers- a pure retail store and or hospitality type. It can all be taken care by one system. You can also customize the application to fit your needs such as hide features for some users or also integrate new functionality such as payment integration. I like that it is web enabled which means that a retailer that want to have an Omni channel system can integrate their econmerce to this back office

Inconvénients :

Support or response are very slow from LS. Also for any fixes and hot fixes they provide is one the latest version of Dynamics NAV. This means that it is very hard to retrofit hotfixes from one version to the other. A good example are from version 900.03 to the newer 10.00.05. The fixes were not evident or detailed as it should have been. Also the software seems to be over promised. There are features listed that although present - does not fully cover the necessity of the client. A good example is again on version9.00.05 which although advertised as have a good coverage for hospitality- restaurant/bar, there were lots of issues or limitation of the software. The software may allow you to do some configurations and suggest some functionality but it does not work in the context of North America or lead to hard errors with system crash. Such errors were found and are still present in their split bill function for example. The cost is high as well since it is built on top of the dynamics nav stack.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Value for your dollars!!!

5,0 il y a 5 ans

Commentaires : The solution was implemented in a multidimensional organisation with POS's, backend and frontend users. The ability to have everything (>90%) of your needs fulfilled is a fantastic feat.

Avantages :

The ability for the software solution to work for you straight out of the box and then provide the adaptability and also extensive modularity is amazing.

Inconvénients :

The lack of a Human Resources aspect. Well there is HR involved but its very limited.

Fernando
Executive Director (Guatemala)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great business value

5,0 il y a 5 ans

Commentaires : Customer service, replenishment, retail operations, accounting, inventory, store management

Avantages :

Integrated solution, ease of use, world-class product, great functionality

Inconvénients :

Some tardiness in the technical response

Jaganath
Jaganath
Solution Delivery Manager (Australie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Working with LS retail since last 17 years long journey with summary below.

3,0 il y a 5 ans

Commentaires : Amazing product with both pros and cons. Product carries history with great experience from implementers. As a core product there are lots of features missing for mid-size retailers. Other competitive products in the market supply lot of these features and we haven’t seen in LS yet.
LS central become lot more difficult to Quicker deployments with customisations and lot of dependencies and also un availability of LS Retail support
I know LS is investing lot of inputs but it is not catching up with market speed.

Avantages :

1. Built on Business Central 2. Compatible with SQL 3. Uses Microsoft AZURE & Cloud 4. Rich features with integrated ERP 5. Best fit for mid and small retailers and quick setups to go live 6. Good replication tool 7. etc. etc. i have a massive list to go

Inconvénients :

1. NOT User friendly on POS configurations, too many complicated setups involved behind scenes 2. NOT easy to install and deploy 3. Hard for low end retailers to maintain and manage 4. Lack of training materials in latest versions. 5. Lack of integration to other channel platforms. 6. Lack of localisations in some countries and partners are not up to date.

Navneet
Navneet
Functional Consultant (Inde)
Utilisateur LinkedIn vérifié
Vente au détail
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

LS Nav is a high quality solution from a top retail partner

4,0 il y a 6 ans

Commentaires : I used LS NAV in the Retail and was part of the implementation process. It is easy to lean and has a very intuitive user interface that most people get familiar with very quickly. It is customizable and in the lower end of the price range for the features you get. However customization can get expensive if you need features that are not out of the box.

Avantages :

Seamless integration with Microsoft Dynamics NAV, highly configurable point of sale user interface, the promotions (discount offers, mix/match, happy hour, buy x get y free, etc.) works very well and is very intuitive once you have used it for a little bit, LS Retail is constantly investing in their solution

Inconvénients :

No Security related to tables, Transaction margin, If you customize too much Microsoft Dynamics NAV you can have problems down the line. The inbuilt reports feature is not fantastic.

Mohammad Rizki
Mohammad Rizki
Functional Consultant (Indonésie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good Product with Valuable Price

4,0 il y a 5 ans

Commentaires : LS Retail is company that provide a solutions focusing in retail and hospitality. I am using one of their product, LS NAV. The product was very rich features and functionality, its suite to any business process that i am facing for all client. Whenever, the client has a specific requirement, the system can be customized with some effort. Rich features always means high complexity. And, the product is quite expensive for small retail business. But, overall the system is fine.

Avantages :

Rich features and functionality, stable because it's an add-on on top of Dynamics NAV/365 BC that strong in the accounting. Configurable with needed of good knowledge of the system.

Inconvénients :

The support team is not really helpful. Quite expensive product.

Mercy
Mercy
LSNAV Consultant (Philippines)
Utilisateur LinkedIn vérifié
, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

As a project consultant of LS NAV for 4 years, this is the software that is easy to manage.

4,0 il y a 6 ans

Commentaires : An active enhancement plan is a vital part of making the most of LS Retail solution, whether it's LS Nav, LS One, or LS First. There are many benefits of being on active enhancement plan that many retailers do not realize, and re-enrolling as a lapsed customer can be costly and time-consuming. With an active enhancement plan, you can provide an excellent customer experience that doesn't end after the license has been purchased.

Avantages :

The most I like with LS NAV software is the compatibility with other modules. End-to-End business process.

Inconvénients :

The least that I like with LS NAV is the monthly update of fix objects, which I don't find it easy for me to catch up regularly since I'm on a project phase.

Srinivas
Srinivas
Business Analyst (Émirats arabes unis)
Utilisateur LinkedIn vérifié
Pétrole et énergies, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ls NAV is very good application for retail mgt. Most of the features & functions are out of the box

5,0 il y a 6 ans

Commentaires : Easy to implement
Easy to manage
Easy to configure
Easy to Monitor
Easy to evaluate

Avantages :

Many of the functionalities are driven by setup. Its just plug and play. LS DD Powerful tool for the data replication. It is a complete package for retail. Customizations to suit desired needs are 1% maximum since all functionalites are out of the box

Inconvénients :

There are no much concerns about this software. The one and only difficulty is training. It is hard to find the Training and the Trainer.

Robin
Senior Consultant (Irlande)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review on LS Retail

5,0 il y a 5 ans

Commentaires : 1. I have worked on some other retail and hospitality solutions as well but i feel LS retail complete major requirements compare to other solutions.
2. LS retail is complete pack which offer multiple verticals of retail industry like front POS, Back office, Member management, Staff management, replenishment and Loss prevention etc.
3. It is easy to customize as compare to other solutions also it is easy to integrate with other solutions.
4. LS Hospitality also offer long list of features but there are some other hospitality solutions which offer more features but we need to integrate those solution with ERP like Navision but LS Hospitality is already vertical of Microsoft Dynamic Navision.

Avantages :

1. Support Online,Offline and mixed architecture 2. Data flow between two different database like Head office and POS 3. Real time transaction replication through web services 4. Offers & Promotions with coupons and vouchers 5. Inventory Management 6. Strong store backoffice functionalities like cash management 7. Recipe Management for Hospitality 8. Mobile app and Kitchen Display for Hospitality 9. Replenishment

Inconvénients :

1. Staff Management is little complex 2. Some functionality is missing in member management/Loyalty if we compare with dedicated loyalty solutions

Rod
Managing Director (R.-U.)
Logiciels, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

LS Retail for the modern world

4,0 il y a 5 ans

Commentaires : Very good.
The solution is of a high quality and has a rounded feature set for the modern workplace.

Avantages :

Ability to manage retail and hospitality in a single solution.

Inconvénients :

Sometimes over complex for simple provesses

PALLAVI
Head Operations (Inde)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

LS Retail is a one stop solution for Retail POS

5,0 il y a 5 ans

Avantages :

Ease of Use and functionality available on POS. It captures all the essential features required be it related to Replenishment, Loyalty and Member Management, Gift Card, Credit Note on Sales Return

Inconvénients :

The discount feature is not robust. It does not offer much usage flexibility and becomes a bottleneck in the current dynamic environment when both brick & mortar establishments with e-Commerce are moving in ahead jointly in such volatile and cut throat retail industry business. The LS offerings in discount is highly lacking in terms of support and are incapable to handle multiple and diverse discount feature processes required in todays time to retain loyal members of different retail brand.

SUMIT
Technical Consultant (Inde)
Services et technologies de l'information, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I am working on LS and NAV from last five years very good product related to business.

5,0 il y a 6 ans

Commentaires : I have support this product to various Retail industry, there are very good inventory management at store and head office level.
offers are really great .

Avantages :

The software covers all the requirements from the business perspective related to Sales , Purchase ,Warehousing and manufacturing , very good for Retail industry to apply various types of per motions.

Inconvénients :

There are some limitation like multiple offers can not be combined under one bill and there should be some mechanism to prevent locking this is the measure issues faced by any type of industry using NAV and LS retail.

Lukasz
Key Projects Manager (Pologne)
Vente au détail, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Once it is stabilized it can be a truly great system.

3,0 il y a 6 ans

Commentaires : It is a heart of our Company operations now.

Avantages :

One integrated software, all modules in one place, MS Office like user interface, open platform - ability to implement your own modifications.

Inconvénients :

The system architecture does not support parallel access and operations in the system. Having around 50 users in HQ and 300 stores trying accessing the system (posting shipments, receiving deliveries etc.) users keep receiving an error message with information about tables locked by another users. Such situations increase frustration, slows down the business processes and limits scalability of the entire solution.

Prashant
Team Leader (Inde)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I am using from LS 4.0 to LS2017 overall is very good but installation need to be easy.

4,0 il y a 6 ans

Avantages :

I am loving this LS Retail from beginning, my big journey with LS Retail and I am certified in LS2013. my most like part is DD, TS, POS setup related all activity. Hardware setup and testing with LS.

Inconvénients :

POS, DD, TS, Distribution, Distribution Location and Hospitality, menu Profile setup and Design. also end of the day process, item setup and user and roles and permission.

Vikalp
Senior Consultant (Émirats arabes unis)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

LS Retail Partner Review

5,0 il y a 5 ans

Commentaires : I'm working on LS Retail from last 8+ years. I have done 10-12 project implemented and upgraded. I have worked on each Module LS Retail, LS Hospitality, LS Omni(Mobile Inventory, Mobile POS, E commerce). I have always found LS Retail is helpful for end user to grow their businesses.

Avantages :

Easy to use, lots of features for industry, Versatility, beautiful POS design.

Inconvénients :

Bugs in the first initial version of Release.

Pravesh
Technical consultant (Inde)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ls provides almost all functionality to end users if functionality is not present easy to develope.

5,0 il y a 6 ans

Avantages :

Great functionality Easy to use Easy to customize Great interface We can easily customize this product as per users requirement and its connectivity with sql server makes it more easy to operate

Inconvénients :

Configuration can create confusion and it is a little bit conplex part in ls and apart from that installation is not that much user friendly.

Murali
Director (Inde)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

broader set of functionalities covering various sub-verticals of retail.

4,0 il y a 6 ans

Commentaires : able to support customers in various sub-verticals of retail

Avantages :

more functionalities; multiple deployment architectures; varied offers & promotion options. global retail ERP with POS to finance modules in a single tech stack.

Inconvénients :

new features take a long time to stabilize. reliability of data replication is a pain with most customers.

Jose Manuel
Application Consultant (République dominicaine)
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Complete solution for the retail market

4,0 il y a 6 ans

Commentaires : High user base acceptance

Avantages :

Highly scalable Customizable Based on Dynamics NAV Based on SQL Database Fast item lookup Customizable layout Lots of features

Inconvénients :

Poor documentation (both functional and technical) Limited training availability Poor error handling and debugging on POS Complicate setup

morris raymond
Sales and Presales LEad Consultant (Philippines)
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

THE REAL END-TO-END SOLUTION

4,0 il y a 5 ans

Commentaires : We are a partner of LS Retail and somewhat not satisfied with the support they are extending to partners like us.

Avantages :

With LS Retail, you won't have to worry maintaining several systems for your retail, inventory and financial management needs. It's an all-in-one solution for your retail and accounting needs.

Inconvénients :

Data director. gives us a lot of headaches. While this is the strength of the system, the issues, bugs and other related concerns attached to it is also its lowest point and dragging the overall performance of the system in the market with large-sized industries. And support sucks also when it comes to questions on data director.

Reinaldo
key account manager (Honduras)
Services et technologies de l'information, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

One solution for the retail challenges

5,0 il y a 5 ans

Commentaires : I have faced implementation in many stores and once you create one, the rest is easy to replicate and the way you can handle data trough Reporting services lets you see facts in real time.

Avantages :

The software is very intuitive and solves most of the problems you can find in the retail industry from gas stations to brick & morter retail. Be able to fuse all of this with an ERP as Dynamics makes possible to face critical solutions in real time. In my opinion the most comprehensive solution for retail at this time.

Inconvénients :

As any other software with big security features, can be overwhelming to face certain problems in this regard.

Federico
Federico
IT Manager (Mexique)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Crear Software

5,0 il y a 6 ans

Avantages :

Integration with Backoffice makes it easy to have a big picture of all the operation in less time than with other applications.

Inconvénients :

not for a small business, because the price for few stores is very high unless, the customer rent the licenses.

Ricardo
Consultan (Salvador)
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

functionalities

4,0 il y a 5 ans

Commentaires : in the different implementations and new versions I almost always have to try previous functionalities since in a new version it does not work

Avantages :

the ease of setting up and the information replicas

Inconvénients :

the documentation is not very clear on the portal

mohamed
mohamed
technical support (Égypte)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

LS Review

4,0 il y a 5 ans

Avantages :

the loyalty program is of the best loyalty program I've seen also the retail item setup is very good and the attributes is really good for reporting

Inconvénients :

hospitality need a bit more work the report in hospitality is weak and you need to work on more functions in hospitality like i need to be able to delete after send and after print with different permission