Avis clients sur Rocketlane

Handing the customers' Go Live with ease

Commentaires : Its been a very effective in handling my customers and their implementation experience

Avantages :

The most likeable thing about Rocketlane is the ease of use. It is simple to use but very powerful in terms of keeping the user focused on completing the right stages of implementation at the right time.

Inconvénients :

The least likeable thing used to be the slowness of loading the pages. But over the last 6 months it has improved considerably.

A User-Friendly Platform with Effective Functionalities

Commentaires : Rocketlane has effectively addressed the challenge of managing multiple platforms by consolidating up to four different tools into a single, unified system. This integration has streamlined our operations, enhancing communication and coordination across teams. By eliminating the need for disparate platforms, Rocketlane has improved our efficiency and productivity, allowing us to focus more on our core tasks and less on managing multiple systems.

Avantages :

Rocketlane stands out for its user experience (UX), which is exceptionally simple and intuitive. The platform's ease of use and rapid system performance streamline our processes efficiently. Additionally, several functionalities are thoughtfully designed and align perfectly with our needs, enhancing our operational effectiveness. This combination of simplicity, speed, and well-conceived features makes Rocketlane a valuable tool for our team.

Inconvénients :

While Rocketlane offers several valuable features, there are some areas that could be improved. The reporting capabilities are too basic, limiting our ability to generate even simple reports. Key functionalities such as adding formulas and using filters with both OR and AND conditions together are missing. Additionally, there is no automation for aggregated reminders to team members, which would allow us to include multiple projects in a single reminder email when they do not meet certain criteria. Addressing these issues would significantly enhance the platform's usability and effectiveness.

Rocketlane Review - By someone that is client facing and uses the tool daily. Very eager to update this review, as improvements are made!

Commentaires : Overall, I've enjoyed working with the Rocketlane team and feel that there are upcoming updates that will really make a difference and improve the experience for those with roles similar to mine. I do think that Rocketlane would be a great tool for companies that do not have as much customer interaction as our company. I also think it's great for management, as it does a lot of great resource allocation. After working with the platform for close to two months and being part of a pilot program, I feel I have the experience necessary to provide this feedback. It was only today, after receiving an email from Rocketlane Support, that I decided to leave a review. The email was to inform me that they will not be investigating a solution that would allow for users to mute the jarring notification sound that occurs anytime someone from support responds to your chat. The expectation is I close down all browsers with Rocketlane, any time I'm on a client call and update the specific tab that I'm presenting, to not receive notification sounds. This doesn't seem typical of a product that has a client presentation mode. I really do plan on coming back to make updates as the system improves.

Avantages :

In theory, it's great. There are many features that will help certain team members, for example, the employee allocated resource tool seems great and the time tracking feature really excels. The ability to customize the projects into certain lists is helpful.

Inconvénients :

As a client facing user, who needs to post meeting minutes, communicate with clients, actively working 3-5 projects at a time, with a role on roughly 10 other projects that only requires me to update one task, I find the system has quite a way to go to be robust enough to replace other client facing tools. I'll list out the various items I've encountered since we began using the tool. - If a client shares their login URL with someone else and they both click it, they are both registered to that email and it's not an easy process to undo this. - All training videos have music playing in the background with no ability to silence it. I found it very distracting. - No ability to send private communication to any users. Therefore, communications on sensitive topics (such as payroll) need to be handled outside of Rocketlane. - When adding files to the same project, Rocketlane does not version them. When trying to use their filter to determine the correct file by date, the chronological filter does not work properly. - Clients are confused about where they should communicate because there are so many different options available. And since you can't be certain a client will tag you, you have to agree to receive almost all communication. - If you work multiple roles (Ex, you oversee certain aspects of 1 project, but are the main contact for another) there is no ability to determine notifications per project. It's overwhelming to have to sift through everything received. - Since you have to enable all notifications, I've had to set up email rules to try and reduce how much hits my inbox. I reached out to support for advice and they were able to share tips for Gmail but were unable to give directions for Outlook. Despite trying a variety of filters, I still cannot get it to always work, and despite requesting if someone at rocketlane might be able to assist since our entire company uses outlook, this request has never been fulfilled. - When reporting issues to Rocketlane, they will ping you and chat bubble comes up. The sound is very loud and jarring. Rocketlane does not have internal controls for this, and as a user, you need to update your browser settings. Unfortunately, not all browsers have this setting, and it needs to be completed per tab in some cases. To add to this, the reminder emails they send do not link to the existing ticket or name it, so you have to log in to even know what issue they are referencing. - When on client calls using "Presentation" mode, you cannot make any updates. This means if you want to update something while on the call with a client, they will see the entire board, including the private items they aren't supposed to see. - When using their special features, like @@ to link something, it lists everything that is possible, but not the stage of the project, so unless you have everything named very uniquely, this because challenging. - If someone responds via email, everything will post, include their signature and the message will not have any formatting. - If an employee wants to respond via email, there is nothing in the email to identify the reply as being private or public. - There is no ability to forward emails into the project. Since there is no ability to share private communications with certain clients, payroll conversations become difficult to properly document. - The "what's new" section doesn't just include product updates, but updates on how successful they've been at raising money. I haven't come across this on other platforms and feel it's unnecessary. - The shared space section where you and a client can work on items together only allows for one document, so there is no value in this feature for us.

An excellent Implementation System

Commentaires : It has been a great learning experience and I am currently working on learning even more!

Avantages :

Rocketlane allows us to personalize our project environments while tracking our employee's involvement on a granular level. I can also see our team's utilization and make better resourcing decisions based on their availability.

Inconvénients :

I wish there were not so many bugs recently, but I will say the customer service is EXCELLENT and any issues I report are always fixed very quickly and with a smile.

Franchisee Trainer

Commentaires : So far it has been a overall good experience.

Avantages :

The ability to communicate with our franchisees and keep accountability with timelines and expectations

Inconvénients :

The amount of time it takes for some of the pages to load

Amazing Experience with Rocketlane

Commentaires : Good and easy to use and accessibility.

Avantages :

Its easy to use and accessibility, and provides good platform to capture the divisions of multiple projects and time spent in it.

Inconvénients :

Look of the application, it feels very basic.

related to review

Commentaires : nice ui/ux design to interact with it,not boring also

Avantages :

good to use ,easy to fill time sheet ,easily fillable

Excellent tool to keep track and stay in compliance and commitments

Commentaires : Project tracking is easy
Very intivutive interface

Avantages :

Excellent tool to keep track and stay in compliance and commitments

Inconvénients :

No mobile interface to ease to manage. I wish they have mobile add or direct link in the email to update or approve.

Best ticketing tool

Commentaires : Rocketlane is best ticketing tool, best Project management and time tracking

Avantages :

Project management and time tracking

Inconvénients :

we are not able to track user comments over email

Rocketlane Rocks

Commentaires : Very Good i really like the product very much

Avantages :

i most like about Rocketlane, 1. Easy to fill the timesheet. 2. Easy to manage my Project. 3. Easy to collab with my team on a project

Inconvénients :

Nothing as of i feel evertying is awesome but sometime i feel lag during filling timesheet

Fastest growing PSA tool in the entire market, with great features.

Commentaires : Nothing short of "breathtaking". It is one of the fastest growing PSA tools in the market and the speed of execution has been immense.

Avantages :

The speed of execution at which the product team is shipping new features, every month has been a key takeaway for me on the Rocketlane tool as well as the team at Rocketlane. The team is truly focused on making the customers succeed and gave individual attention to the asks that we had in terms of features.

Inconvénients :

Nothing specific except the lack of customer success features. Rocketlane should now focus on building its customer success module wherein, it can become a one-stop shop for all customer success and PSA organizations.

A must have product for Team and Client Management

Commentaires : Very good. I needn't track bunch of folders, spreadsheets and Emails to manage my clients. The team internally collaborates well too. One screen, all solutions.

Avantages :

Ease to work with different stakeholders, all at one place. Task management and follow ups are transparent.

Inconvénients :

I do not have any issues with Rocketlane so far. It addresses all my day-to-day requirements pretty well

Helped scale my agency past $700k in 6 months

Commentaires : Love it , it’s a gamechanger for my marketing agency.

Avantages :

Robust client project management software that has strong automations and features I could find on Trello on clickup.

Inconvénients :

User interface for the client could be smoother.

Best Application for Project Tracking

Commentaires : Overall experience with team really good, i think less than 1 week we did the implementation. Rocketlane team has also given training to team. Great job [SENSITIVE CONTENT]

Avantages :

There are various things which i liked in the application - Private space which i can use for actionable within team, same is not visible to client - Use this application to have conversation with client (chat tool too) - Easy to attach documents - Project also have sub task activities (Child -Parent relation) - Overall project status with delay activities - Reminders for the project (next and delayed task) - Play with % of completion with task and subtask and many more

Inconvénients :

Nothing as such but yes, i must say i wanted more charts and reports

Rocketlane for onboarding

Avantages :

Integrated to HubSpot and easy templates and dynamic conditions

Inconvénients :

Limited RBAC for sharing with customers

Paperless Experience

Commentaires : Initially, it was very frustrating, but after working with [sensitive content hidden]
it has gotten better. There are still a lot of things that we need that its missing but its nice to see new development over time.

Avantages :

The end-user portal is a favorite. Also, we like the ability to build out the templates and have them track according to different projects.

Inconvénients :

The biggest issue in rocketlane that we deal with is that there are too many places to put information and not enough specific places to put trackable timed events. Its hard to know when someone did something easily. Its frustrating when trying to track the ticket.

Rocketlane Review

Avantages :

User friendly and perfect UI to understand the system without training

Inconvénients :

Within few clicks your task gets completed, Easy to fill timesheet and other reporting

Rocketlane Efficiency Review

Commentaires : Rocketlane offers a user-friendly interface that is easy to navigate, making it simple for teams to onboard quickly and start using the platform effectively.

Avantages :

Intuitive Interface Centralized Project Management Integration Capabilities Automation and Efficiency

Inconvénients :

Some users may find Rocketlane's features initially overwhelming, requiring time to familiarize themselves with the platform and its functionalities.

Excellent tool for managing projects

Commentaires : really good experience while managing the tasks and projects

Avantages :

Excellent tool for managing projects and also the resources.

Inconvénients :

There is nothing as such that I can mention.

Easy to manage tasks on multiple projects at a time

Commentaires : My experience with Rocketlane has been positive. The user-friendly interface and robust features streamlined project management and collaboration.

Avantages :

It is highly convenient and user-friendly to employ this platform for project management and project tracking purposes. The intuitive user interface enhances the overall user experience, making it a seamless and efficient tool for overseeing and monitoring projects.

Inconvénients :

Customization options are somewhat limited thye can be improved.

Rocketlane for Onboarding

Avantages :

Rocketlane's process-oriented approach helps in setting clear objectives and milestones that need to be completed.

Inconvénients :

Rocketlane is a bit slow when we update the status of the project.

Rocketlane Feedback

Avantages :

The ease of managing the project from start/kick-off until the GoLive

Inconvénients :

Tracking timesheet - If this can be made more simpler and user friendly, it would be better :)

Excellent tool for managing the project and tracking the status

Commentaires : It's excellent and more than expectation

Avantages :

It's efficiency in tracking the status of task.

Inconvénients :

Everything is fine. I can't see any feature which is least important

Usage of RocketLane | Good Experience

Commentaires : Overall Experience is good.
Good for project tracking and tasks tracking , better visibility of ongoing task and projects

Avantages :

- Better Visibility of Ongoing Tasks and Projects - usable Dashboards and Reports. - Better Tracking and subtasks additions

Inconvénients :

- Gets laggy sometimes and changes are not visible sometimes.

Effective project management tool

Avantages :

Ability to schedule tasks at multiple levels.

Inconvénients :

It should be possible to create a kanban board for similiar templates.