Avis clients sur Frill

En savoir plus sur Frill

Cloud-based solution that helps collect customer feedback and manage product roadmap & announcements.

En savoir plus sur Frill

Avantages :

I've try the triall and very easy to use, especially for my clients on developing their website.

Inconvénients :

The pricing packagescoukd either include a little more or be at a lower price point.

Frill - Notes

Note moyenne

Facilité d'utilisation
4,9
Service client
4,7
Fonctionnalités
4,7
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,2/10

Frill a reçu une note globale de 4,7 étoiles sur 5 d'après 25 avis d'utilisateurs publiés sur Capterra.

Filtrer les avis (25)

Classer par

Avez-vous déjà utilisé Frill ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (25)

Tayshiro
Tayshiro
Community Manager (Brésil)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Simplicity at its best!

5,0 l’année dernière

Commentaires : The best of Frill is its simple design. You just enter and can quickly check/do everything you need.

Avantages :

Although I'm using Frill for a short period of time, I'm pretty happy with it. Great and functional design, responsive team, and fast deployment of new features.

Inconvénients :

For now, the main con is the long roadmap and not being able to translate it (they are already working on it).

Krishnaswami
Counsultant (Oman)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

The most affordable and functionally relevant ideation tool in the SaaS lineup

5,0 l’année dernière

Commentaires : We are just about to release our own saas and were looking around for an ideation/feedback/roadmap tool to make use of internally as well as to engage with our users and share release notes, we did test a few, and the features that they had were quite restrictive and the pricing high. It was by chance that I stumbled upon frill.co and immediately fell in love with the interface, its clean, appealing and a visual delight. seldom have i seen something that invoked me to check out other ideas, just by being on the page. So it was an instant check and buy decision for us. We have used it extensively in our brainstorming sessions, to collate ideas and with the merge ideas feature that frill offers (which we did not see in any of the competiton) ensure that the final list is clean of duplicates, and no idea is ruled out. We also had a requirement to share details to our project management tool, and the webhooks made it a breeze, we now just set it up and once we receive a comment from our team member with a keyword, it lands up in our project todo list. We are toying around with the widget now, to identify where we could ideally place it, for now it doesnt go with the color palate of our website, but there is a widget designer in the works, and once that is live, i do envison using the tool completely for my product.

Avantages :

Clean render Ability to merge ideas which ensures that the votes are also accounted for Super clean informative announcement widget Weekly email digests, that lets you review and control oversights Sticky ideas that allow for the buried gems to be brought out to in the open. Webhooks - A super efficient implementation (you get to choose if you want to track just one event or all of them) and finally an amazing support team.

Inconvénients :

The gif that loads at every idea submission is a little tardy, i would not say i dont like it, but it does not fit into a professional setup and is looked down by some corporates, however that said, they just added an update to disable it, with that taken care of, i have no more point to dislike here.

Benny
Benny
Director (Malaisie)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Great software to know customer need

4,0 l’année dernière

Avantages :

Give a lot of Idea so that we can work up a big picture to our customers. Especially the Guest authentication.

Inconvénients :

not enough shortcut button to show and no tutorial guidelines

Utilisateur vérifié
Co-Founder and Business Development (Thaïlande)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Growing product and simple to use

4,0 il y a 5 mois

Avantages :

Very clean user interface and clear-cut user experience. No confusion when using the dashboard or unnecessary jargons that complicates things. Very smooth experience using Frill. I particularly like the interconnection between ideas, roadmap and announcements, and the team has been moving fast in building new features and improving existing functions.

Inconvénients :

Support only via email, which was slow. No chat support. Kept asking me to send in screen recording instead of checking through the backend.

Tang
Tang
Founder (Viêt Nam)
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Best Feedback Tool

5,0 l’année dernière

Commentaires : I was looking for a tool to collect feedback from customers at an affordable price, Frill helped me solve all of that for a great price.

Avantages :

frill.co is a great solution for any marketing team that's trying to get more customer feedback. It's so much easier to stay in touch with what our customers want and what we need to do to improve our products. The interface is really user-friendly and the pricing is really affordable. I'd recommend this product to anyone who needs better feedback!

Inconvénients :

Right now I can't find anything that I don't like

Rejah
Rejah
Co-founder (Inde)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A must-have for SaaS products with transparent roadmapping and release updates

5,0 l’année dernière

Commentaires : This is a very solid product. And to add to that the team is super helpful. They are always open to feedback and quick to respond to support queries. Frill should be one tool that's definitely in your arsenal. It has got immense value and will help you to build a great relationship with your customers.

Avantages :

Frill helps us to collect user feedback, publish our roadmap and maintain our product changelog all-in-one place! The thing I like the most about Frill is its simplicity. The UI and UX are exceptional. It's super easy to get around stuff. And with SSO and white-labelling, everything stays on brand! We also happened to embed the beautiful announcement widget on our dashboard so that our users are always well informed about what's new in the product.

Inconvénients :

There is nothing that's missing on Frill.

Natapol
Natapol
COO (Thaïlande)
Utilisateur LinkedIn vérifié
Sports, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Sleek and Beautiful UI & Super Easy to Use

5,0 l’année dernière

Commentaires : Very happy and pleasant to work with.

Avantages :

Frill has a very nice and minimal UI/UX which is very easy to use. The clean interface makes it very pleasant to work with. All functions are well polished and make all the customization of statuses/topics very easy to manage. I actually noticed the name Frill from a couple of SaaS products that I am using. I saw them suddenly used this platform, and once I tried myself I understood immediately why they opted for Frill.

Inconvénients :

Nothing that I can think of. I was looking for this solution and I was so happy when I found and tried Frill.

Utilisateur vérifié
Financial Adviser (Australie)
Utilisateur LinkedIn vérifié
Services financiers, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Easy to use roadmap & idea tool

5,0 l’année dernière

Commentaires : It's aimed at users who are designing / launching products, I think. I run a service based business, so I'd love to see ideas on how to use this for services to enhance client experience.

Avantages :

It's super easy to set up ideas for my map / ideas, and I like how it allows me to categorise things in a way that's super easy on the eyes. You can change the way the categories look, and can change the titles of them. I really like that this could be a source of truth for customers / clients to go to in order to see where things are progressing. It's got integration with Slack, Pabbly and Integrately.

Inconvénients :

When signing in for the first time, I'd love to have an automated tour so I don't need to click around to figure it out.

Ryan
Ryan
Founder (Canada)
Utilisateur LinkedIn vérifié
Automobile, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Amazing product! Best feedback tool on the market!

5,0 l’année dernière

Commentaires : Their team has been amazing. Using Frill has allowed us to easily set up a roadmap and get good feedback from our customers quickly and efficiently. I love how excited it gets people about what we plan to be doing with our platform

Avantages :

I loved how easy this tool was to set up for us. I love the design of the platform and how easy it for people to use and view our roadmap. The executive team is amazing and very helpful, and they are rolling out new features all the time!

Inconvénients :

Most of the things that are missing they actively building. It’s a relatively new platform and it already has almost everything that I want it to have for a tool like this

Joshua
Joshua
Self Employed (Australie)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Simple to use client connection and feedback tool

4,0 l’année dernière

Commentaires : Very easy to use. Is a great way to communicate with clients and get their feedback. If your a saas it Is perfect for you.

Avantages :

Really handy software for showing your clients your future direction. What you have completed, what you are working on, what you will be working next and getting suggests about what features your clients want added

Inconvénients :

It is very simple. The trial I am using doesn't allow custom domains. But it is free.

Annika
Annika
Product Ops (Australie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Couldn't ask for more

4,0 il y a 12 mois

Commentaires : We recently moved from User Voice to Frill after evaluating 16 other options. It came down to having the right mix of features we needed; embeddable widget, roadmap and ideas forum. Due to peculiarities of our product, we had problems getting the widget to work properly and [SENSITIVE CONTENT] and his team worked with our team to resolve the problem, they helped inspect our code to identify an issue and made two releases over a couple of weeks to get us going. Right from the start, Frill has been helpful and responsive and I highly recommend checking them out. I couldn’t ask for better service.

Avantages :

I was really looking for a tool with an embeddable widget to replace our existing one and wanted users to be able to review similar ideas before submitting a new one. Frill had all the features I needed and the ones I wanted. They worked with us to get it working due to some legacy issues we have in our app and I could not ask for better service.

Inconvénients :

I have to dig deep to find a con so this is fairly innocuous. I found a spelling error in one of the automated emails - I reported it to Frill Support and it was fixed the next time I saw it.

Tyler
Business Owners (Canada)
Informatique et sécurité réseau, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Great UI and services!

5,0 l’année dernière

Avantages :

I love the UI and the simplicity of Frill! Easy to learn!

Inconvénients :

The pricing packagescoukd either include a little more or be at a lower price point

Utilisateur vérifié
Software Engineer (Canada)
Utilisateur LinkedIn vérifié
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A great tool for feature suggestions

5,0 l’année dernière

Commentaires : I am using Frill for getting new feature suggestions for my app and also as a way of displaying my product roadmap.

Avantages :

The UI and UX of Frill is beautifully designed. It uses pop-overs to display ideas and feature suggestions, which makes for a really clean user experience. The development team is also very responsive and releases new features quite often.

Inconvénients :

Some features that I would like to see are currently missing (like social login). However Frill's feature suggestion board has tons of great ideas for new features and the development team has been prioritizing the most useful feature requests and releasing new features every week.

Sandeep
Sandeep
Designer (Inde)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Frill makes it easy to capture customer feedback

4,0 l’année dernière

Avantages :

It is easy to collect customer feedback, develop a roadmap, and make announcements using this software.

Inconvénients :

So for so good while using this software.

Avinash
Business Owner (Inde)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Amazing Product Idea/Feedback Tool.

5,0 l’année dernière

Commentaires : There's almost no loading time at all once you're on any individual roadmap, idea board, or update announcements. The tool is beautiful, simple to understand and use.

Avantages :

Polished UI and works like a charm. Everything was clean and minimal just like what I prefer.

Inconvénients :

No customized email address. There is a lot of room to grow.

Peter Bachmann
Peter Bachmann
Owner (Danemark)
Utilisateur LinkedIn vérifié
Design, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Great for creating borards for feecback and upvoting

4,0 l’année dernière

Avantages :

Great for creating boards for feedback and up voting, so you can have your costumers help you decide what you should work on next.

Inconvénients :

I would like some more options to choose from when it comes to the layout of the platform.

Tito
CEO (Salvador)
Animation, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Frill is great !

5,0 l’année dernière

Avantages :

Great product. The price is low compared to other companies and offers a lot of functions.

Inconvénients :

I’d like to have the option to use it white label in smaller plans

Luis
Web Developer (Indonésie)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Excellent!!

4,0 l’année dernière

Avantages :

i've try the triall and very easy to use, especially for my clients on developing their website

Inconvénients :

make it official plugin for wordpress for trust

Tobin
Tobin
Marketing Consultant (Inde)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great for feature suggestions, roadmaps etc

5,0 l’année dernière

Avantages :

Mainly, the UI and UX are amazing, which makes me opt Frill compared to other alternatives. The response from the team is great and spontaneous. Also, the speed at which the features are built is fast.

Inconvénients :

More tutorials need to be made and a tour of the platform is needed when signing up for the first time.

ching hin
NA (Hong Kong)
Biens de consommation, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

easy to use and have a great ui

5,0 l’année dernière

Avantages :

a great ui and very easy to use and set up

Inconvénients :

Add a tutorial for people to get started more easily

Mat
Managing Partner (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Frill, for a Roadmap is No Frills... And that's a good thing!

5,0 l’année dernière

Avantages :

At my SaaS we were looking for a way to institute a roadmap for our future offerings. Frill does that in spades.

Inconvénients :

Some of the integrations are less than polished, but I think it's just a work in progress and the software will continue to mature.

Nishanth
Founder (Inde)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Love the UI/UX

5,0 l’année dernière

Avantages :

Huge fan of minimalistic design, so I really like the interface and how easy it is to navigate the app and collect feedback and plan the roadmap.

Inconvénients :

The limits are on the lower side for the starting plan, but they've upped the limits on the higher plans so that should suffice I guess.

Utilisateur vérifié
Manager (Inde)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Best Roadmap tool

5,0 l’année dernière

Avantages :

It will help us gather customer feedback in couple of clicks .

Inconvénients :

while labelling some where expensive in frill i feel

Ahmed
Ahmed
Founder and Managing Director (Égypte)
Utilisateur LinkedIn vérifié
Traduction et localisation, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy-to-use feedback and roadmap platform

4,0 il y a 4 mois

Avantages :

What I really like the most about Frill is its easy-to-use functionality with an array of features in just one tool. Frill is an excellent option for SaaS companies that need a platform for collecting customer feedback and incorporating it into their roadmaps.

Inconvénients :

Frill's only drawback is that some features require you to upgrade to use them.

Greg
Greg
Director (Australie)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Amazing UI/UX that's a joy to use

5,0 l’année dernière

Avantages :

I love the UI/UX of Frill - I've tried a few roadmap/feature request tools in the past and my favourite by far is Frill. It kind of feels a bit like Notion and I encountered zero bugs.

Inconvénients :

Nothing I can think of for now. The current features are solid and looking forward to future features.