Avis clients sur Klarna

Klarna est une solution de paiement en ligne très pratique et flexible

Avantages :

Klarna présente plusieurs avantages pour les consommateurs, notamment la possibilité de faire des achats en ligne sans avoir à payer immédiatement, ce qui permet de gérer plus facilement le budget. Il propose également une expérience d'achat fluide avec des paiements en un clic, des remboursements simplifiés et une protection de l'acheteur. De plus, Klarna offre des options de financement pour les achats importants, tout en permettant de découvrir de nouvelles boutiques en ligne et de bénéficier de promotions exclusives.

Inconvénients :

Malgré ses avantages, Klarna peut présenter quelques inconvénients. Certains consommateurs peuvent être tentés de dépenser davantage que prévu en utilisant les options de paiement différé, ce qui peut entraîner un endettement accru.

Logiciel de sécurité

Commentaires : Une géniale application

Avantages :

Cela peut me permettre de sécuriser mes donnés

Inconvénients :

Cela bouffe beaucoup de connexion internet

Déconseille fortement

Commentaires : J'ai passé comande le 2 Juin sur le site Hugo Boss pour un montant de 109,90€ j'ai voulu essayer le paiement en 3 fois avec Klarna ( 3×36,63€) pour voir ceux que ça valait et JE DÉCONSEILLE FORTEMENT car pour la 3 éme mensualité j'ai eu le droit a une 4 éme mensualité de 36.48€. Donc pour un achat initial de 109,90€ chez Hugo Boss cela m'a coûter 146,38€ avec Karma. J'ai pu constater que ça coûte assez cher le paiement en 3 fois avec Klarna. Référence de la commande : [CONTENU SENSIBLE]

Avantages :

Il n'y a aucun point positif dans cette application

Inconvénients :

Le service client est déplorable et ne sers strictement à rien

Horrible!!

Commentaires : Tres decue. Je ne recommande pas, n'enregistrez surtout pas votre carte bleue

Avantages :

Aucun. Je ne les recommande absolument pas.

Inconvénients :

De gros arnaqueurs et voleurs!!! J'en suis tres decue.

Good Platform

Commentaires : My experience with Klarna has been good most of the time, and I find it a pretty convenient way for customers to pay. Notwithstanding, I found some issues to get refunds.

Avantages :

It does offer a fractionable payment method without interest It won't affect any credit score towards traditional banking systems.

Inconvénients :

It does not have a good customer support at all. There are no phone numbers or chat systems to get human prompt response to issues that might appear.

Amazing Service

Commentaires : Love it, cant say enough good things about it, team are there to support you whether your a small business or big retailer. We have also worked with them at events which was an amazing opportunity

Avantages :

Integrates perfect with shopify, customer service there 24/7 to assist if any issues, setup was straight forwards when you have the right documents, there team work close with you on boarding.

Inconvénients :

Decline rate has increased in past year but this i prob down to FCA regulations

Worst company ever. Horrible people and experience.

Commentaires : Nothing about any of the experience I've had with klarna had been good. Horrible customer service. Who will block you from sending messages to customer service, when you ask to speak to a manager. Which they don't let you speak to a manager. [sensitive content hidden] the employee there was the worst. He was slow, didn't know what he was doing, rude and blocked me from sending any messages to customer service. They say you are a risk and ask you to pay easy more up front rather then 4 equal payments which defeats the purpose of klarna. It is s horrible place to ship with. I spent a lot of money and i will never again, after this experience.

Avantages :

Nothing they are unprofessional and are not helpful at all.

Inconvénients :

Everything. Horrible customer service. You can't speak to anyone. When you do they are no help. After pay is way better. They take more money then they should be. Horrible company.

Klarna for pay in 4 payments

Commentaires : Overall I am pleased with Klarna for accepting payments

Avantages :

My customers love using it. They earn rewards for shopping and can spread payments into 4 payments

Inconvénients :

I dislike the time it takes for funds to clear into my account

Its the fantastic BNPL product for any company.

Commentaires : Klarna helped us to sell our expensive products easily.

Avantages :

This software is bringing us at least 10% revenue.

Inconvénients :

Sometimes their customer service responses are delaying.

Secure payments within a few steps.

Commentaires : A very functional tool that feels safe to use.

Avantages :

Fast and easy way of making payments from online sites. If a website uses Klarna, it makes me more safe to make a payment.

Inconvénients :

Advertisement in the app is somewhat taking down the experience.

Nice Online Shopping Shop

Commentaires : Overall I really enjoy shopping with Klarna and rewards from them

Avantages :

-Klarna is best when you are low on credit and wanted to pay less for the first time . -Klarna gives option to pay in 4 installment -It has good rewards options for first time Users -Easy to track order and hassle free returns -One time cards feature for each shopping apps which is used for payment , so ex: one has to create Amazon one time card for shopping on Amazon . Once you go to Amazon through Klarna then at checkout it will auto populate the one time card. - Pay in Store option if you are in store and like something and don’t have your credit card/debit card then pay with Klarna which is safe and secure -Klarna tied up with many shopping apps and other branded retail stores which gives you choice for shopping

Inconvénients :

Only thing which I hate is the payment method doesn’t show any option for Paypal. I hope they will bring it soon as nowadays people use PayPal frequently for payments

Klarna is great

Commentaires : Klarna helped me get things when I was a little short with my money

Avantages :

I love the idea behind Klarna. A payment plan for everything you need to buy

Inconvénients :

I dislike nothing about this software. I think it’s a great concept

Great for small business

Commentaires : Small business owner. Love this platform. So easy to use

Avantages :

Super easy to use with online aswell as mobile sales.

Inconvénients :

No negative experience to list at this time.

Pay with Klarna

Commentaires : It's been nice but if you don't have control, you can get caught in debts.

Avantages :

Klarna gives the possibility to buy now and pay later. I can be a good management tool.

Inconvénients :

If you need to antecipate a payment, the process is not very easy or userfriendly.

Gain Everything For The Same Price

Avantages :

Klarna is necessary; especially after COVID. The ability to afford things for your home and still take care of your kids is difficult considering all the business foreclosures. Making payments every week or every other week is more than ideal when having to make sure your bills are paid but also have the things you need. Zero interest is a plus, I feel, why not use Klarna? You gain to lose nothing.

Inconvénients :

I do not like how Klarna checks for approval while simply using the site and after an approval; meaning, if they approve you within that moment, if you do not spend the money right then, later on in the day you can come right back when you have free time and you could be denied spending power or your limit could be decreased. Klarna claims they have no control over the way that is dealt with but it is hard to believe.

Klarna is een een fijne betaal methode

Commentaires : Klarna vind ik een fijne betaal methode je kan met veel banken betalen ik vind het jammer dat je niet met paypal kan betalen en ik vind het jammer dat je maar 1 maand de tijd hebt om te betalen ik had liever 2 manden de tijd gehad maar voor de rest vind ik klarna een hele fijne betaal methode

Avantages :

Achteraf betalen is vaak handig De betaling verwerking is snel Je kan met meerde banken betalen

Inconvénients :

Dat je alleen niet met paypal kan betalen De betalings tijd vind ik te kort

Klarna, dit kan beter!

Commentaires : Duur, tijdrovend vanwege de grote hoeveelheid orders die geen doorgang vinden en de klanten die daarop reclameren, moeilijk contact te krijgen met Klarna, arrogant in het afwikkelen van betwistingen.

Avantages :

Klant vindt het fijn achteraf te kunnen betalen.

Inconvénients :

Veel bestellingen worden met onduidelijke reden niet geaccepteerd, communicatie met Klarna is heel inefficient, betwistingen worden zonder enige vorm van communicatie beslecht. Kortom, niet tevreden.

BEST buy now, pay later app I've EVER used!

Commentaires : We purchase high ticket items for our customers for repairs and upgrades to their RVs. We require parts be paid for before we order or at least a down payment because some items cost so much. This allows our customers to afford upgrades and new things for their RVs through our company because we have the option to order things and buy them now but pay them as we go.

Avantages :

Klarna's decision process is quick and easy. It doesn't take forever to get an answer or a payment plan. They literally explain EVERYTHING throughout the whole purchase process.

Inconvénients :

I wish they were partnered with more stores for the "shop in store" option where you can create a card at check out to pay for your order in the store in real time. While Klarna is partnered with a number of stores, they are more specialty stores and not so much the big name department stores.

COBRAN DE MÁS , Y DESPUÉS UNA ODISSEA PARA HACERTE LA DEVOLUCIÓN.

Commentaires : me cobraron una cuota más. Me puse en contacto con asistencia, me pidieron capturas de pantalla de mis cuentas bancarias donde se reflejaran esos cobros, se las envié. A pesar de esas capturas, me solicitan certificado bancario de las operaciones de cobro sellado y firmado por el banco, consigo esos certificados, desplazándome hasta dos veces al banco. Les envio los certificados, y me dicen que no son válidos, que el certificado tiene que ser únicamente de los movimientos de klarna. Desde mi banco me dicen que no hacen certificados de un solo movimiento, sino del día en que aparece ese cobro. Finalmente no me aceptan esos certificados para devolverme el dinero. (a pesar de haber enviado todo lo que me pedían , capturas, certificados...) Finalmente pongo una reclamación y a parte me pongo en contacto con el departamento del consumidor de propio Klarna. Me dicen que como el certificado no es exactamente como lo solicitan, desestiman mi reclamación. Ese mismo día, como por arte de magia me aparece en mis cuentas una devolución de compra con tarjeta de Klarna. Parece ser que tenía razón, pero solo me han mareado, cabreado, y en ningún momento se me ha acompañado de una manera profesional, ni nadie me ha dicho que efectivamente se habían equivocado y que en cuestión de horas me iban a hacer la devolución. Desde mi parte se ha verificado que se ha cobrado una cuota de más, Y por otro lado, ellos no me han presentado ningún tipo de documentación que verifique que realmente se han cobrado las cuotas que ellos me dicen que se han cobrado,
Lamento esta situación, me sorprende que una plataforma como esta tenga esta pésima solución de problemas ya que no me han dado ninguna solución, ninguna prueba, y se quedan tan impasibles solo porque mi banco no me hace el certificado como ellos lo solicitan. La situación es realmente dudosa y bochornosa. Lo que tengo claro es que no es una plataforma de confianza.

Avantages :

Plataforma fácil de usar. Visual. Accesible.

Inconvénients :

Asistencia. Reclamación al consumidor. Organización. Gestión de datos.

get scammed on Klarna they won't help you to get your money back

Avantages :

Nothing costumers service is never there to help you

Inconvénients :

I got scammed on Klarna I bought flight tickets on the Klarna app I did not get the tickets I contacted Klarna asking to please help as it was £1000 They asked me to submitted proof of email with the store who sold me the flight I did gave them the emails They also asked me to contact the store by phone and screenshot the call and send to them which I did. Everything they asked me to proof I did However they keep saying “we will sort it after 6 month I find out they sent me to a debt agency and reported me affecting my life and credit score. I call them And ask: How I will paid fornaomething that I did not recive??? Answer from Klarna is not our problem you sorted basically in all honesty if you planning to sing in on Klarna - DONT do it “DO NOT USE KLARNA IF YOU GET SCAMMED IN THEIR APP THEY WILL NOT HELP YOU AND YOU WILL LOSE YOUR MONEY AND YOU CREDIT SCORE AS ALL THEY WILL DO IS REPIRT YOU IN A DEBT AGENCY THEY WILL NOT CARE OF AS CUSTOMER “

Onprofessioneel

Avantages :

Nihil geen voordelen van klarna inzake servixe

Inconvénients :

Slechte communicate, bereikbaarheid, afhandelen geschillen

Pésimo manejo de informacion y nada eficiente

Commentaires : En realidad cuando vivi en Europa me ayudo un par de veces a pagar unas cuentas pero no fueron mas de dos transacciones, despues de esto me mude a America y tenia incluso hasta mi checkera añadida a mi cuenta de klarna, jamas me sirvió siempre me indico que mi poder de credito era inexistente asi que decidi borrar mí cuenta con ellos por que no me dan crédito pero si tienen record de todas mis compras a pesar de que no pague nada mas nunca con klarna. Es horrible que una empresa de credito mantenga record de tus compras, que quieren? No me estan dando ningun credito ni pago con su ayuda pero cada vez que ordenaba algo en internet lo podia ver reflejado en la cuenta de klarna. Ahora me dicen que se demora 90 dias para finalizar la completa eliminacion de mis datos. Yo jamas pedi que mantengan record de mis compras. He eliminado ya mis formas de pago de su billetera voy a comenzar a utilizar after pay o nada por que estas empresas venden los datos de uno a quien sabe dios.

Avantages :

No encuentro absolutamente nada bueno de esta aplicacion

Inconvénients :

Demoran por todo, mantienen records que no les corresponde. Empresa muy invasiva a pesar de no proveer ningun servicio

Not my favourite payment method

Avantages :

You can reach customers you can’t reach with other payment methods

Inconvénients :

They give options to customers that result in disputes, for example they offer that customer can pay after receiving the product when it is not our policy. It is impossible to contact customer service. They algo give no option to answer disputes so any incident results in a loss of money for the company, encouraging fraud

Break Payments off into Smaller Payments

Commentaires : Klarna has been a true lifesaver for me. At first, I was a little wary about the app, but over time I have grown to love the app a lot. You shop through the Klarna app and they generate a payment card for you to make a purchase. You then can select to pay over 4 payments every two weeks for an amount of your total purchase or if you're able to do the financing then you can pay it over 6 months with a payment per month, of course, the financing has an interest, but the big thing is that making on-time payments does help your credit score as well. You also don't have to wait to pay for every two weeks, so if you want to pay off your purchase you can also do that as well. I highly recommend using Klarna because it is very helpful and convient.

Avantages :

I like the fact that I am able to get products and then pay for them over time. I also like that making timely payments actual help to improve your credit score as well.

Inconvénients :

I would like the ability to be able to change a pay day sometimes will take the payment automatically, and sometimes it will postpone the payment until you have the funds. So I would like the ability to change the payday for at least one payment so you never have the risk of it automatically taking out.

Il pagamento a rate più semplice ed immediato

Commentaires : Molto positiva la mia esperienza: utilizzo Klarna per alcuni e-commerce che ho creato per miei clienti: il pagamento rateale semplice e intuitiva incrementa le vendite e la soddisfazione dei clienti.

Avantages :

La semplicità di utilizzo sia per gli amministratori e-commerce che per il cliente finale.

Inconvénients :

Klarna non permette si superare una certa soglia e per alcuni e-commerce che vendono prodotti costosi è limitante.