Avis clients sur Kolleno

Good platform to have for automation of your invoice collection process

Commentaires : I initially used Kolleno myself for the first 3 months before handing it over to my finance team. Now, one manager oversees the platform while the rest of the team focuses on other tasks. We used to have a 3-person collections team who would constantly call and email overdue clients. With Kolleno, we've been able to cut down our collections team to just one manager.

Avantages :

In our business, maintaining good customer relationships is key, and my brother and I have always prioritized that. Kolleno's customer success team really understood our concerns and helped us develop an effective collections process (or strategy, as they call it). I think we had just two onboarding sessions, which was pretty quick. I've been using the platform for 7 months now and I'm quite satisfied with it.

Inconvénients :

At one point, I noticed that my reminders were piling up every day. It turned out I hadn't set up the triggers correctly (I didn't even know they existed). Once I got that sorted, it helped filter out unnecessary reminders that I was already aware of when it came to my customers.

Amazing client support team

Commentaires : The main thing it helps with is making it easier to deal with a lot of clients who are late with their payments. Sometimes it's really hard to manage more than 100 late clients who all have different situations. With Kolleno, I can look at the history of our conversations and send a personalized email that is made automatically from a template.

Avantages :

What i really like about my time with Kolleno is their awesome customer help. [sensitive content hidden] is always there to answer my questions and show me how to make a plan, since I'm not too good with tech stuff. The platform works well, and it's helped me lower my total amount owed by about 10% in just the first two months. i'm impressed by how many updates they keep putting out, some small and some big, like the one for easy onboarding.

Inconvénients :

Sometimes their features can be hard to understand, especially for people who don't know much about these kinds of platforms. But, like I said before, the customer help is super fast at getting back to me, and it didn't bother me when I didn't know how to use some features like reconciliation. i could find good information in the help center that was simple and easy to read.

Credit control and invoice collection platform for Netsuite users

Commentaires : Besides helping me get payments from difficult customers, Kolleno gives me some "tips" on how my clients have paid in the past. It's like having credit control for my clients, which is really helpful.

Avantages :

I used to have clients with lots of overdue payments, sometimes not paying for over 200 days (the invoice eventually got escalated and I got paid). Kolleno is helpful because it takes old data from my clients and tells me if they're likely to pay or not. This way, I can better decide which customers I want to work with again and which ones I don't.

Inconvénients :

I'm not super tech-savvy, so I'd like it if the platform was a bit easier to use. Sometimes it can be a little confusing, but the customer support team is always there to help.

Perfect for small businesses with high invoice volume

Commentaires : Previously, due to time limitation, we often had to consider overdue invoices, especially smaller ones, as lost revenue. But when these start to accumulate, it begins to impact us. Kolleno has solved this problem by ensuring we chase each invoice automatically, unless we've manually disabled the chasing for a particular invoice.

Avantages :

As a small, hardworking team with a fair number of B2B clients, chasing overdue invoices used to be a real challenge for us. In fact, we often had to write off some invoices as losses because we simply didn't have the time to follow up. With Kolleno now running in the background, we only need to make calls when their collection strategy indicates it's necessary.

Inconvénients :

Most of our clients are French businesses, so we had to translate Kolleno's communication templates from English to French ourselves. It would be far more convenient if they offered a French version to save us from manually rewriting these templates.

Very tailored approach

Commentaires : The greatest thing about Kolleno is how our finance team can customize email templates and set up automatic reminders for payment notices. This makes it super easy to stay in touch with clients and make sure they know what's up with payments. They really like how quick and organized our communication is, which helps them pay on time more often.

Avantages :

Kolleno's team showed an excellent approach in ensuring that the platform meets our specific business needs. They displayed a deep understanding of our requirements and illustrated how the platform could address our challenges effectively. Thanks to their product, our accounts receivables management process has significantly improved in efficiency.

Inconvénients :

Would be great to expand the mobile app functionality. This enhancement would offer increased convenience and flexibility for some of our users who check updates on the mobile devices.

Kolleno platform - peace of mind for our finance team.

Commentaires : The features and functions of the Kolleno platform have really streamlined and organized how we handle receivables. Having all the details about a client's payments in one spot has made things so much clearer. What's great is how much time we save on administrative tasks by automating payment reminders, yet still being able to add a personal touch to each message.

Avantages :

With Kolleno at our disposal, we ensure that our clients receive timely reminders for any outstanding payments, easing the process for both parties. Additionally, the platform's reporting and analytics features offer valuable insights into our clients' payment behaviors and trends. This allows us to anticipate potential delays and take proactive measures to manage payments effectively, ultimately ensuring smoother financial operations.

Inconvénients :

While Kolleno hasn't integrated with certain systems that could be beneficial for us, we haven't found any other major drawbacks. We simply hope the team keeps improving the product's features and functionality.

An excellent resource for managing all aspects of my accounts receivable.

Commentaires : Kolleno addressed the challenging issue of managing numerous communications from different customers, each with their unique requests regarding our materials or billing procedures. We've devised three specific strategies for each customer type, significantly simplifying the collection process, and product proved to be powerful enough to support this customization.

Avantages :

I was in search of a financial toolkit that could assist me in speeding up the collection of overdue invoices, and that's when I came across Kolleno. In my company, we often face challenges in collecting numerous invoices, but Kolleno simplifies the process by handling client communication effortlessly.

Inconvénients :

I wish we could customize what information goes into our main dashboard (ie key graphs/reports)

Great for scaling receivables processes, love the constant product updates

Avantages :

Kolleno has been extremely helpful for us at levelling up our receivables management processes. It was very easy and simple for us to set up payment reminders to the clients. Also, Kolleno's customer support is always responsive and we appreciate the time and effort they take into helping us to set up our finance ops workflows in the most efficient way. I've also witnessed how the platform evovled in the last year and became more user friendly - i can now even view all the clients receivables and payments statuses through Kolleno's mobile application

Inconvénients :

Nothing particular, the platform is very intuitive to use and was easy to implement.