Avis clients sur ProContractor

Great

Commentaires : Excellent reporting.

Avantages :

Ease of data entry, reporting. filtering, and quick access to information.

Inconvénients :

Still have not incorporated project management as it's not as user friendly.

Accounting Admin Review

Commentaires : Difficult adjustment from my prior experience

Avantages :

Works well for project cost accounting. The reports are good and have lots of options to drill down...

Inconvénients :

I don't like the posting necessity of transactions, making adjustments through journal entries is too time consuming and makes the financials hard to follow for a non-accountant...

Accounting Is So Unforgiving

Commentaires : I am extremely unhappy with our accounting trainer. She kept saying that we could or could not do something in ProContractor and nearly every time we found out that the things she said we could do or could have done, in fact, couldn't be done. And the things she said we could NOT do is, in fact, allowed. For example, she told me and another lady in the office that the daily diaries could not be transferred over to the payroll side (that was a big selling point). When I told my boss what she said, he asked our estimating trainer and the estimating trainer said that yes, it could be done and showed the steps on how to do it. After that I tested it and yes, it can be done. There are other things, but you get my point. She also had me set up the payroll cost accounts a certain way and once we went live our comptroller found issues and she went to look at the payroll cost accounts and said that SOMEONE set them up wrong, she would never have set it up like that. When infact she had set them up, I just followed her instructions.

Avantages :

Estimating module of this seems cool. There are a few un-necessary steps to transfer an estimate over to the accounting side, but I'm getting the hang of it. I guess I would like the part where the guys do their daily diaries via PC mobile IF I could get that to work. You can modify reports yourself, but the program you use is very picky. If you need to change one item, it's easy enough, but any major changes you will get error after error. It took me 5 solid days to modify a check; however, it took them 3 months to even get around to me.

Inconvénients :

ACCOUNTING MODULE is a definite CON! 6 months training, very unforgiving- if you make a SIMPLE mistake it isn't an easy fix, they promised the world but in the end couldn't deliver, our accounting trainer messed us up more than she helped, PC Mobile doesn't work. Modifying reports is a hassle. SO many steps to enter a simple invoice- triple the steps than our previous system. The reports are awful! It's good that you can export them to excel, but they total everything like three times and it's difficult to sort the reports in a simple way. There are a million reports and most of them will never be used because they are useless; however, you can't get them out of your ALL tasks menu. So you have to find the one report in a million that you will use and save it to shortcuts. They didn't have a way to set up SC Contingency, our trainer was supposed to work on that- several weeks go by and she ends up having us set it up as a Fringe Benefit because she couldn't or didn't get the developers on board to fix that. I know we aren't the only Company in SC that has this program. The paid time off was a complicated mess for a company that just has a set rate for employees per year (not accrued). There are other issues but they aren't popping out in my head right now. I wish I had put a stop to this in the very beginning.

Great All in One System for those upgrading from QuickBooks

Commentaires : We are a specialty subcontractor with seven entities doing approximately $50M/revenue, have been growing double digits since ProContractor installation and have been ProContractor users for approximately 3.5 years.

Avantages :

ProContractor is a great all in one integrated system, housing all needs of our business, from estimating and project management through HR (not enrollment) and accounting. All modules are communicating mostly seamlessly and it handles our many intercompany transactions without issue. In addition, for someone who was new to the construction industry as an accounting professional when I started using ProContractor, I found it incredibly user friendly and easy to navigate!

Inconvénients :

As someone who is not extremely IT savvy, my biggest complaint is the out of the box reporting capabilities. Because of the module design, often you can't combine multiple attributes of two different modules into one report, instead you download the information and work with it in Excel. In addition, project management reporting is lacking, especially from a budget to actual perspective, despite all of the necessary information being there (this is from an accounting perspective, but I don't often hear that from our project managers). Also, the journal entry process is extremely cumbersome - I don't understand why they can't just design an Excel upload template. Finally, from a customer service perspective, I typically find them to be very responsive; however, for tougher questions or training needs, it is difficult to get them to dedicate time to you or follow-up unless you are persistent (i.e. they always want to try to knock it all out in a one hour phone call). Having said that though, some of our issues are self driven in that we skimped on a few attributes of original adoption/integration in order to save a few dollars.

Highly potent if you understand the value proposition

Avantages :

First, it should be noted that ProContractor is an entity owned and maintained by Viewpoint Construction Software. If anything, my experience has improved since VCS' acquisition of Maxwell Systems. ProContractor does a magnificent job for medium-sized contractors who require some costing rigor in addition to an integrated software package (i.e., including accounting, project management, and estimation in one piece). However, despite the seductiveness of the product's marketing, a considerable amount of thought needs to be invested in determining, analyzing, and comparing your present internal processes from estimation to project closeout with what ProContractor offers. In other words, do not let the marketing materials do the thinking on such a crucial decision for you. ProContractor was designed with industry best practices regarding workflow as well as internal controls in mind, not necessarily simplicity (as with QuickBooks). Many complaints pertinent to supposed extraneous steps actually tie back to how the software, through an impressive yet simple permissions infrastructure, can control who (for example, in accounts payable) enters invoices, approves them, selects them for payment, prints (i.e., has access to) the checks, and posts the transactions. Shortcuts are inexpensive until you realize how expensive fraud and lost trust can become.

Inconvénients :

I do not dislike this software or the vendor, but this is an excellent opportunity to address points made by others who are dissatisfied with the product, for their disappointment deserves attention from even the most satisfied customer. When my firm adopted ProContractor and dumped QuickBooks Enterprise three years ago (just prior to my hiring, actually), we chose something that was decidedly less impressive upon implementation than presented to the directors during a trade show in Las Vegas. No thought had been given as to how our processes would align with ProContractor's intuition of proper workflow, because we were primarily concerned about fully integrating the firm's processes and procedures within the software ecosystem. We went live in three months flat after intense scrutiny of our costing, project management, and estimation procedures, humbling ourselves along the way through reconciling what we thought we knew with ProContractor's processes architecture and internal controls logic. Granted, we had suggestions (and lots of them) that were heard. Many of them, such as the lien management feature and many of the improvements in iPad integration, can be tied directly to our recommendations. Ultimately, we were satisfied, but that was because our expectations were not to invest in a system that would cater to ourselves without acceptance of potentially radical change, but rather to develop a relationship with the software and vendor that was founded on a trust of the system's logic. From there, we could use the system as a mirror to check our understanding of our business versus how it can function even more efficiently.

Wrong software for our company

Avantages :

The General ledger reports are easy to use and I like that I can just drill down to see the detail in the accounts.

Inconvénients :

Software is not user friendly and the help desk is to vague in their responses. The AP adjustment process is so confusing. We've had so many issues with payroll that I have to use an outside accrual system.

Great On-Premise Entry Level System

Commentaires : When we acquired the software it was a fully functional (for our needs), well-priced and very simple to use on-premise entry level system from Maxwell Systems. Prior to this we were pretty much a paper and pencil organization. Nevertheless, the learning curve was quick, which has a lot to say about the intuitive nature of the software. Maxwell Systems implemented ProContractor on time and under budget, something which is inconceivable today. We purchased the software free and clear with optional annual support. With a bit of imagination and some in-house technical expertise, you could build fairly sophisticated integrations with Excel VBA macros reaching into the ProContractor database. The SSRS reporting was and is still in a different class compared to even the enterprise level competition.A few years later Viewpoint purchased the product. Costs have skyrocketed, and on-premise customers are now being forced into the Cloud by end of 2026, which is certainly the way the the world is going, but since Viewpoint offers no API support for ProContractor, this will break all our on-premise integrations, but also precludes us from exploring 3rd party add-on solutions. Viewpoint is not at all invested in helping us through this dilemma.

Avantages :

Having recently reviewed several enterprise level systems as possible replacements for ProContractor, as we thought we'd outgrown it, we've been struck by the utter simplicity of ProContractor to perform routine, but complex tasks compared to the more sophisticated and more costly competition. Maxwell Systems really did a great job in designing a very comprehensive and robust system for the entry level market. Realizing that we were actually in a very good position after all, we decided to stay with ProContractor, and build our own integrations, but Viewpoint pulled the plug on that idea by forcing its Cloud strategy on us.The ProContractor technical support team is truly fantastic, and mostly goes the extra mile. This is really the only area that Viewpoint has improved upon. Even low priority requests are usually responded to same or next day. The techs have been around a while and really know their stuff.

Inconvénients :

When we purchased ProContractor from Maxwell Systems in 2013, it was available only as on-premise software, and very reasonably priced. We bought the software free and clear and chose the optional annual support. A few years later Viewpoint acquired the software, and our costs have soared since as the software has stagnated and actually deteriorated. Nevertheless, we are paying heavily just to run the software, albeit on-premise, i.e. the optional support is now mandatory. To add insult to injury, Viewpoint is now forcing customers to migrate to the Cloud by December 2026, but without any API support, and for this we will pay even more. Of course, this cost increase is spun as a huge advantage but for us makes this move is a non-starter. A closed Cloud based solution is a very poor choice in this day and age. Also, the last few "performance" releases have degraded the software quality significantly, whereas the upgrades used to be rock solid. I would not recommend this software until Viewpoint invests in some API capabilities. Unfortunately, Viewpoint has lost its way with this product, which is a great shame as it had so much potential in its market niche.

Come to the Event

Commentaires : The day I started @ Cal Coast was the day they went live with the software migration from American Contractor to ProContractor. The software is user friendly enough that I was able to navigate it fairly easy and my biggest challenge was learning how to process tasks the Cal Coast way rather than having to figure out a complicated software. However, the experience for the rest of the users in my office that had worked on AC for the last few years was rather different. Their experience was comparative between AC and PCMX and they experienced more frustration that I did. However, my overall experience remains positive with some constructive feedback for improvements in the future. This conference has highlighted several areas where I am doing things the "long way" when there are shorter and better ways to get done. It would be great to have a section somewhere that highlights neat little tricks and short cuts to get some of the simple tasks completed. For example, for six months we have been trying to figure out how to make our widgets in those cute little boxes on the dashboard. well we just paid the fee to come to this conference to have someone simply show us to click and drag to the end of the screen to organize our widgets. We were pleased, but it would have been nice to have seen a 2 min tutorial (like they do on YouTube) to show us how to do that.

Avantages :

I like the logic of the product. I feel that if you know what it is you want to do, that if you look hard enough, you will find a way to do it. I like that the categories are fairly organized and easy to follow. I like that I can create almost all my billing forms from the platform and that I can have multiple tabs of the same function open to work on multiple tasks.

Inconvénients :

I would like the lien management process to be more integrated with the invoicing process. I would like to be able to build my customers billing applications into their customer profile so it can be auto filled through the system. I currently have to process them in separate software (excel, word, or pdf). I would like to have a list of all the shortcut keys so I can avoid using my mouse for faster processing. I would like feedback on suggestions I've submitted for voting. I would also like that voting platform changed as I think the idea I have has value, but it gets lost in the feed and so people don't see it or don't even know about that function in support.

Sarah's Review

Commentaires : I haven't discovered any benefits. It works but it's a pain in the butt.

Avantages :

I like the ability to learn one function of the program and have that flow through the entire program.

Inconvénients :

I hate the way it jumps through screens or closes/opens them. I would advise any one who is epileptic to avoid this program. I hate the way Viewpoint refuses to take users suggestions into consideration. I hate that it is not easy to manipulate or change reports or templates. I hate that the date jumps forward a day every time you add a line in payroll.

Comparison is the thief of joy

Avantages :

This would be considered both a positive and a negative attribute of ProCon: This is the only construction management software that I have ever used. So I can 't compare it to any other software, which could be good or bad depending on how you want to spin it.

Inconvénients :

Oh boy, well yeah...there have been a few features that I would like to have. Like automatically sending an email to an subcontractors when their GL or Worker's Comp insurance has either expired or is about to expire.Maybe a few other things that would be nice but I can't think of them currently and have probably figured out a work-around to get what I need out of it.I would think for $10k per year whenever a new person is hired into our company and starts using ProCon you would have someone from ProCon at least video chat with the new employee and show them around the software, or have a built in guide (with video) to get someone acquainted with the system. I got a crash course from people who got a crash course, but basically everything I've learned has been from me being curious and trying things out.

I have done bookkeeping in construction for 25 + years. This is the worse accounting program i have EVER used. I looked into this program because it looked like the answer to tracking change orders. That is the only + to this program. It is NOT user f

Commentaires : The price for this program is not worth the product you pay for! Also, its pretty bad when you have a payroll tax issue that you cant figure out so, you contact customer service and they give you an order number for them to call you back. OK.... when you have an issue with payroll tax, you don't have time to wait a couple days for them to call you to resolve the issue. So, when they did call me back they could NOT figure out why the taxes in ProContractor did what it did. They were totally baffled and could not figure it out!! So, for the first 2 payrolls of the new year (2017) i had to calculate (by hand) what the taxes would be and i entered that with a journal entry. Very very disappointed with this product.

Avantages :

Tracking change orders would be the only think worth talking about. I do like that! But ...... That is it!! I don't have 100 characters to LIKE about this program as it is asking me before continuing the final step.

Inconvénients :

I am totally disappointed with this program. I would NOT recommend it to anyone. This is not a good construction program for a contractor that does Utility work.

Implementation and Training

Commentaires : Still waiting for a response days later!!!

Avantages :

The program is set up to cover the entire process from Estimating through Invoicing.

Inconvénients :

I have worked, previous to migrating to the cloud, with multiple sectors of ProContractor. During the process of deciding to migrate to the cloud, I learned of a lot that we were not utilizing. Several of us were excited about starting each project off right and the ease of the project moving through each sector of the program. Once we migrated, I discovered that the support for both training and technical issues is not a priority to Trimble. We have experienced signing up for training that never happens, zero response to requests and over seven hours for tech support to respond to your ticket.

Needs some tweaks

Avantages :

Reports are plentiful. Easy to drag documents into Pro Contractor.

Inconvénients :

The ease of use could be improved. Having used many different accounting systems, I would not recommend.

Great Tool

Commentaires : Our training programs did not start off great. Our trainer was very slow and unorganized but once we knew how to use the system we have enjoyed using it.

Avantages :

We enjoy that all of our information is in one place. We can see where all our materials and subcontractors are going and easily see where we need to improve.

Inconvénients :

We wish there was more room for correction. You are unable to remove data once submitted. This has caused some problems. There are work arounds but they make reports cluttered.

Accounts Manager

Commentaires : I have been using the Software as ProContractor for 4 years but used the predecessor to this program (The Contractor by Maxwell) for over 17 years. I have always been pleased with the service and support by both the sales and technical support teams. They are there when you need them!

Avantages :

Flexible Product. Open database allows you the flexibility to add your own fields, customize reports and drop any report or data to excel making endless possibilities for analysis of your data. Comprehensive program that links all of your data and gives accurate analysis of your construction projects.

Inconvénients :

When your employees make mistake it leaves an audit trail of their mistake. Many employees wish they could just correct their mistake and cover it up. This may be a con for some but as a manager, I like being able to see the adjustments. Procontractor gives an audit trail of everything that is done but this increases the steps that it takes to correct a mistake.

Everyday Use

Commentaires : I am able to accomplish what I need to do.

Avantages :

Since I was not here for the previous software, I like ProContractor. The lettering and color scheme works well. The font is a good size. I do like the error messages. Overall, a good product.

Inconvénients :

I was not here for the initial install, but it sounds like ProContrator took away some key functionality. It appears that sorting of items is not only cumbersome, but nonexistent. It sometimes difficult for our tech support to work with ProContrator. They either ignore, or very slow in their response.

Not a Good Program - Don't Waste Your Time or Money

Commentaires : While Viewpoint continues to improve items, they are still missing the mark for a construction software. I have never had so many complaints on a software.

Avantages :

Works when it wants... customer service is polite but not very helpful, its like they are trying to learn it at the same time they are trying to teach me... They are great at up-charging you just to get the program to function correctly for your business.

Inconvénients :

Data entry takes forever... every task has tons of steps and screens that you must go through. The program is very unforgiving, any mistakes you make take forever to fix and adjust. Issues take forever to get resolved or you just find a way around it and leave the issue.,.. this is not a good solution to a problem that I pay customer support to fix. Reports can be improved... an easier way to generate reports with my criteria would be great!

ProContractor review

Avantages :

Easy to learn, more permissions and constraints to avoid accidental deletion of data. Access to customer service and online chat. There is a great Knowledge Base resource center.

Inconvénients :

Time tracking app needs improvement. The ability to have the field employees use an app that tracks time, material and equipment for quick invoicing on work orders would be helpful. Connecting the Field Order feature and the Purchase Order feature to the mobile app would help as well as communication/message ability from office to field.

It's ok

Commentaires : If you know what you're doing or like to explore what each option does, you'll be fine but if you don't, there will be some head banging. Not

Avantages :

Able to open multiple screens and tabs which is helpful across multiple screens

Inconvénients :

Not fully customizable, have to constantly change settings, not user friendly in the field of use (accounting), some areas are convoluted, reports/queries are missing key fields, and one of the biggest pet peeves is that it is NOT geared for screen resolutions in this day and age. It CANNOT run on a 1080 screen.

This Program Sucks

Avantages :

Nothing. This program is truly awful. I would not recommend

Inconvénients :

Everything. The Customer Services is a JOKE. My program kept closing every time I ran a report. I opened a ticket on Nov 12 and still on Dec 27 no one has called me back. I've made at least 6 calls to their customer service for help each time waiting on the line for almost 30 min. Save your money and get a different system. This one is awful.

Tech support

Commentaires : I have been on the system since 2015 with Viewpoint. Like most software's it has it's fair share of problems when upgrading to the new version. That I can live with all software's do that is to be expected. However, the complete disregard of what I need as a customer when I call into to tech support has had me more than once wanting to tell the owner we need to remove Procontractor and get a new software in here right away. Forget the fact that the T&M invoices are doubling but simply trying to clarify a proper way to edit a tax form 1095-C and being sent to a third-party company that has no idea how to run the ProContractor. You end up having to edit 240 forms is absolutely absurd. You keep calling back and they keep sending you to Greens Shades makes me wonder if the CEO really knows what is going on or just doesn't care. I mean if they would fix their text support issues it would be good system. I dread calling them. I would not recommend this software to anyone due to tech support only.

Avantages :

Once you get accustomed to how it works things seem to work rather well.

Inconvénients :

Tech support

customer service is horrible.

Commentaires : I have been using procontractor since 2003 . Little has changed. It is great software if you can get any support, you will be lucky.

Avantages :

Its great software easy to use. Customer service is the worst I have ever seen.

Inconvénients :

Customer service is no good. If you go down, it takes days weeks months for someone to even call. When they call all they do is set another case and you Waite some more. I was down for 3 months due to errors on Pro contractor,. It is ridiculously expensive.

Good & Bad of ProContractor

Commentaires : Overall experience is good. Some of the features could be updated to make workflows easier.

Avantages :

Everything project related is at your fingertips. From estimating to project management to cost reports, it has all of that without having to get financial reports from the accounting manager.

Inconvénients :

The software is very finicky if you don't follow the exact way of imputing data. We have had issues with updates causing the software not to work properly.

My Review of ProContractor

Commentaires : Overall ProContractor has been great for doing take off, and estimates. I like how easy it is to use and the cloud system.

Avantages :

I think one of the best features now about ProContractor is the cloud. It makes using the software much easier when I can access the database from my office as well as my home office.

Inconvénients :

Unfortunately there are some connection issues sometimes that will cause a lag in the system when you are working on a take off.

Horrible

Avantages :

Nothing except we have bought it and no one in our company wants to use except our accounting because it's so bad.

Inconvénients :

We had American Contractor and loved it and we forced to buy this very expensive program due to American Contractor not being supported. ProContractor has horrible support and training. The program has so many unnecessary steps and reports are a nightmare. If they have an upgrade some reports change or reports that we implemented are now are unavailable and they want to be paid to put them back in.