Avis clients sur Dealertrack DMS

The Gold standard

Avantages :

Before Dealertrack, trying to get credit applications over to banks was a tedious and monotonous process in which created a lot of tension for customers. The reason? Because to wait for a disposition for a customer could take quite some time. Enter Dealertrack! With Dealertrack, getting approvals was quick and easy.

Inconvénients :

Nothing to report. During the time that I used it, I don't ever recall having any issues or having to call them up for either training or technical support. This is a true testament to how easy their software is to use.

The one and only solution for financing

Commentaires : Awesome experience, I wouldn't use anything other than dealertrack to submit deals at my used car dealership.

Avantages :

-Very easy to find new lenders for sub-prime financing -Works very well with wayne reaves -The application process for submitting customers info to finance companies is seamless -Easy to submit applications to multiple lenders

Inconvénients :

-Has a bit of a learning curve -The website should have a walkthrough for new users to learn the platform Nothing other than those 2 i've noticed

Tragic update

Commentaires : I've been using dealtrack for 15 plus year's and previously loved it, however after the change i absolutely hate it and will be looking into other options like RouteOne

Avantages :

Absolutely NOTHING, the ONLY thing this update did was get me to look into RouteOne!

Inconvénients :

There is absolutely nothing i like about it, WHY would you change something that wasn't broken and user friendly? I don't get it, so i will be looking into other options!

Dealertrack DMS

Commentaires : I use this software daily to help keep the productivity at my company flowing. It allows us many great options to manage our operations. I would recommend this to those that are looking at the product for a complete solution.

Avantages :

The software offers a true variety of options when it comes to daily operations. The team at Dealertrack is always on top of updates and communication and the system rarely if ever has any issues.

Inconvénients :

There aren't many cons from my standpoint, it provides a tool to help get things done in an efficient manner. The only issue you may run into is when you have people setting up others accounts, they can either give too much or too little to the user in terms of options. I would advise training the HR or whomever you will have set the program up to be very specific to each persons roll in the company, again this is a user issue not the program itself

Customizable and Easy to use

Avantages :

Very diverse DMS for the money. Switched from one of the other big three to Dealertrack and after we got our feet wet, you couldn’t make anyone go back.

Inconvénients :

Need to ensure you take this rare time to start fresh and clean up your accounting and processes. No sense in bringing the old ways to the new set up (and typically you don’t switch a DMS often). We, unfortunately, did not do our due diligence and the implementation folks are going to do what you ask- which was foolish on our part. Because of that we had a few months after where it was not as smooth as I would have liked

Functional for us

Commentaires : It works well for what we need in our dealership. We use many different sections of the DMS and it's nice that for the most part they communicate well with one another.

Avantages :

I like the ease of the General Ledger side of Dealertrack. For me, it works pretty well and is easy to navigate.

Inconvénients :

I wish the stocking in of parts would translate into processing an invoice easier.

Dealertrack is a great system for pulling bureaus and accessing lenders!

Commentaires : I use this program every day and have been very happy with it. It's especially nice that it has the option to export the contents of the worksheet to other systems I use regularly (ie: dealerpull and walkaway). I am very happy with this program.

Avantages :

The direct access it gives to multiple lenders.

Inconvénients :

Sometimes the deals get stuck between me and another lender and I have to call to get it pushed through.

New DMS, works well

Avantages :

Using this DMS software daily has been a little bit of a steep learning curve after so many years with Reynolds & Reynolds but as the time goes on it becomes more and more intuitive on a day to day basis. It seems they continue to run updates and improve the experience as well.

Inconvénients :

Would have liked some more in depth training related to those that are computer savvy, there are a number of shortcuts that come in hand that we've had to learn ourselves that make using this DMS worlds more simple. Maybe consider adding this into the training program going forward.

DEALERTRACK

Avantages :

DEALERTRACK IS VERY USER FRIENDLY AND I LIKE ALL THE REFERENCE MATERIAL AVAILABLE.

Inconvénients :

I DO NOT LIKE THE FACT THAT IS SOME REPORTING YOU CAN'T REFERENCE TWO YEARS TOGETHER. YOU HAVE TO PRINT EACH YEAR SEPARATELY.

Review on DealerTrack

Commentaires : Overall it is easy to use for running credit apps.

Avantages :

The features are user friendly and quick to fill out.

Inconvénients :

The least liked portion of dealertrack for me, is trying to locate updated versions of the specific bank forms to file with the contracts.

Best Automotive DMS

Commentaires : We switched from Reynolds and Reynolds. The software itself looks so much nicer than R&R.

Avantages :

I like the software, very easy to use, easy to set up and also easy to train my employees on how to use the software.

Inconvénients :

The one con I would say Dealertrack has, which it hasn't happened for awhile now, is that the website will go down and we can't use the software until the website comes back online.

Great Product

Commentaires : It has been a great experience. It was easy to set up and implement. It was easy to get all of our sales team on board

Avantages :

This product is very easy to use, which ultimately makes my job easier. Their customer service is very helpful as well

Inconvénients :

There have been several times my leads have gotten "stuck" and i have had to call to get them taken care of. It doesn't happen often.

Dont Do It

Commentaires : Choose something else, you will be glad you did.

Avantages :

Widely used in Auto industry, same parent company as various other softwares important in the automotive sector.

Inconvénients :

Very antiquated interface and apparently no intention to upgrade. Printer set up is like the davinci code. Customer support is terrible. Not designed for an independent dealer, only OEM's.

Good but a little hard to navigate

Commentaires : Easy to track funding , like that we can upload lender requirements directly to the site

Avantages :

Inputting info easy to do, communication with lenders is good.

Inconvénients :

Going in between multiple applications with one customer, navigation is redundant finding forms and lenders is not user friendly

Dealertrack, good but some faults

Commentaires : I have found that overall this is a good platform. I like the overall UI and ease of use.

Avantages :

I like that I have become accustomed to all of the features and its ease of use. Being a daily user I need something that functions properly so I can work efficiently.

Inconvénients :

Sometimes the software can crash with some regularity.

DealerTrack DMS

Commentaires : Overall a great tool for those who work in the automotive industry

Avantages :

I use this daily in my work and it helps me with internet sales. Can track customers and work my leads easily.

Inconvénients :

Can be veryyy slow at times. Won't allow me to log on. The function commands are confusing at times.

Easy to use, fast results.

Avantages :

The ease of navigating the system is wonderful.

Inconvénients :

Access to chat seems to be difficult to find. When I need to reference something mentioned in the initial chat, it is a bit difficult to relocate those terms.

easy to use

Commentaires : saves time. availability of finding new lenders

Avantages :

it sends all the information needed to several financial institutions therefor saving us time and money.

Inconvénients :

not all financial institutions are available or integrated with the software . Unable to fax credit applications

Great DMS

Avantages :

Easy to use for our business office managers and our office staff. Great program that helps track incentives.

Inconvénients :

Cost is a little higher than others but we dont mind paying a little extra to get such a great and easy to use product

Great product!

Commentaires : We live it at the dealership

Avantages :

Easy of use. Simply and easy. I like it because it’s a self taught product.

Inconvénients :

Nothing really negative to say. It’s a easy product to use.

Where would we be without it?

Avantages :

Easy to use how multi abilities to book out, and save inventory works great with DMS

Inconvénients :

Just that I cannot integrate with our OEM product (as of yet)

Couldn’t live without it

Avantages :

Love that all my banks can receive the application with a click

Inconvénients :

I love everything about it almost never have any problems

Great Product For Finance

Commentaires : Easy to use software that allows us to get the customer approved on the spot. We have hooked up with 35 lenders and that's just the starting point!

Avantages :

Very easy to use

Inconvénients :

none

Super easy and inexpensive

Commentaires : Very robust reporting, customization, and integrates with everything easily. I don't know why dealers always think they have only two options

Avantages :

Simple to use and train new staff on

Inconvénients :

I wish the working area of the screen were bigger and maximized the whole length of your monitor

Dealertrack

Avantages :

Able to create reports that I can export to Excel

Inconvénients :

Having to Join different reports in Advanced Reporting so that they communicate with each other. Also I have had this crash multiple times a week