Avis clients sur SendGrid

SendGrid - Best Email API for sending marketing emails

Commentaires : I use SendGrid for sending communication and marketing emails to thousands of customers every day. Sending close to 100,000 emails per month and the quality of service is quite good. Must say I am happy to use SendGrid.

Avantages :

The best thing about using the SendGrid Email API was the performance measured in terms of email deliverability and server uptime. The dashboard provides good insights with respect to number of emails sent, delivered and opened. Thus helps a great deal in improving marketing campaigns. From the deployment point of view, the integration of SendGrid with the existing email service was quite easy and can be completed easily without great efforts.

Inconvénients :

As far as technical aspects are concerned, there is nothing which I don't like. On the pricing front, would like to add my views. Currently, the pricing plans are available as Free (100 emails per day), Essentials and Pro. The Essentials plan starts from 14.95$ per month for upto 40,000 emails a month and the Pro starts at 89.95$ per month. These plans are good for small and medium size websites. Would be good to see if a new Basic plan is introduced for a low starting price of 4.95$ per month and offering upto 10,000 emails a month. Such a plan would be highly suitable for extra small website applications who have a limited customer base.

Alternatives envisagées : Brevo

Pourquoi passer à SendGrid : Going by various product reviews and comparing the various plans offered by different vendors, we decided to select SendGrid as the best choice for our email requirements.

Sending SaaS emails through the service is the best option.

Commentaires : Minimal running costs and the minimal need for application development make the API cost-effective. Even as a simple SMTP gateway, the API can perform many functions. These include distribution results and bounce information, which make the proper operation possible. MTA SaaS services are made possible by the original. It is used to display messages from the service provider and notify the public of upcoming announcements. Nowadays it is difficult to operate with an original because it could be used by malicious third parties as a spam pass-through. However, it can operate securely if appropriate security measures and patches are applied frequently. Using the SendGrid service frees business owners from work they cannot control.

Avantages :

With the sub-user functions and the ability to manage each distribution case, it is easy to confirm the rate and track each delivery in the dashboard. In addition, it is easy to ensure bounce time records and investigate why mail was not delivered from the dashboard. This is because each case has a dedicated distribution manager that can perform distribution management in each case. It is advisable to confirm delivery with a tracking code, but it is also possible to check mail confirmation without any further action. This process can be completed quickly with any of the services offered.

Inconvénients :

Since the records of previous bounces disappear when searching, I want to extend the logging period a bit. To extract the data through webhooks, making a request each time is necessary.

An excellent platform for email marketing experience.

Commentaires : As an excellent, I recommend it for beginners as a start.

Avantages :

An excellent platform, especially for beginners. It gives free trial packages for life, 100 emails per day, and it has an SMTP feature that can be linked with a programEmails can be tracked and Follow Up can be doneAnd accurate analyzes through development. There are many advantages, and it is possible to make an html form to put it on a landing page or your site to put people in a mailing list for a fee.

Inconvénients :

Yet countries in the world are banned in this company.

The worst customer support ever

Commentaires : I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times due to spam, I decided to go to a dedicated IP address. $89/month (really expensive for the service). I send around 500 emails/day for my learners. The server wasn't sending it, it was sending only 100 emails. as it had a limit of requests. I tried to contact their support service and it was terrible, no help at all. Then, I added some of my IPs to the whitelist, unfortunately I had to change my home IP and I got blocked from sendgrid, after over 2 weeks trying to access it and adding IP, they haven't helped me or given me a proper reply. Not only I could not send emails, I cant access my account, neither I can cancel.
I had ti sign up with Amazon SES, and now my life is great! Terrible support, the worst so far, cant even cancel and get a refund =/

Avantages :

Free trial easy api integration cheap and good user interface

Inconvénients :

terrible support expensive hard to talk to someone

Alternatives envisagées : Mailchimp

Pourquoi choisir SendGrid : easier better support

Logiciel antérieur : Amazon SES

Pourquoi passer à SendGrid : used in the past

Reliable accelerator for our email marketing operations.

Commentaires : My team and I have found Sendgrid to be incredibly helpful in delivering a large volume of emails while also providing real-time metrics on the engagement level of our campaigns. Additionally, SendGrid's unique email features and functionalities have enabled us to effectively manage and monitor our email marketing campaigns, ensuring that we promptly reach our targeted audiences.

Avantages :

I am impressed with the scalability of Sendgrid. Regardless of the size of our email list, we can test this tool with ease, and the delivery is always prompt without any delay. One of the best things about Twilio is the ability to customize emails conveniently. Additionally, SendGrid provides a vast range of integration options that have proven to be useful for integrating with the essential tools we use for our operations. This integration has enabled us to exchange data between SendGrid and third-party tools, which has strengthened the quality of our email marketing campaigns. Moreover, the detailed analytics provided by SendGrid have been invaluable in enabling us to continuously improve on our email campaigns.

Inconvénients :

In my experience, Sendgrid falls short in terms of leveraging the vast email capabilities of SendGrid due to the technical expertise required to set up and configure its API. The process of setting up or configuring SendGrid's API typically requires a level of programming knowledge that has been a hindrance for non-technical members of my team. As a result, they cannot fully utilize the SendGrid platform without the assistance of technically proficient team members or colleagues from the engineering department.

Solid option for our email marketing operations.

Commentaires : The most significant benefit my team has gained from Sendgrid is the assurance that our transactional emails and newsletters are delivered directly to our subscribers' inboxes, rather than being filtered out as spam.

Avantages :

I absolutely love using Sendgrid for our email marketing needs. Its intuitive and user-friendly interface makes creating and sending professional-looking emails a breeze. The email list segmentation feature, which allows us to trigger email engagement based on user behavior within our app, has had a significant impact on our overall sales conversion workflow. Additionally, Sendgrid's reporting and analytics tools have been invaluable in measuring and identifying the strengths and weaknesses of our email campaigns through real-time data metrics. Overall, Sendgrid has been a game-changer for our email marketing efforts.

Inconvénients :

Twilio's email builder is restrictive when it comes to available design options and flexibility. One area for improvement is its drag-and-drop editor, which could benefit from more advanced customization options, such as the ability to add custom HTML or CSS for greater design flexibility.

Reliable service. What you expect on an email provider service

Avantages :

Easy of implementation and the realiance of the service and email distribution

Inconvénients :

UX of the panel can be improved drastically. Not very friendly to see activity or events.

Alternatives envisagées : Brevo, Mailgun et Mailchimp

Pourquoi passer à SendGrid : Price quality relation

Easy to use, a bit pricey. For some it comes in very handy with the API

Avantages :

It's easy to use, the documentation is well-written and it's easy to set it up. Templates are good and simple to change. The API is very good!

Inconvénients :

I think that it's a bit pricey and this is why I have never passed the free tier. Also, the visual editor is not too good.

Alternatives envisagées : ConvertKit, Brevo et Mailchimp

Logiciel antérieur : Mailchimp

One of the best email services but too expensive

Avantages :

For a developer is easy to integrate, and the API documentation is very clear API. It's plenty of external integrations.

Inconvénients :

Too expensive compared to similar software, especially regarding email marketing.

Alternatives envisagées : Brevo

Good but not amazing

Avantages :

I really enjoy the dynamic template feature in Sendgrid. It's great to have these transactional messages going out during different points in a customers journey.

Inconvénients :

The overall email templates aren't very aesthetic. Also, the API is a bit confusing to set up.

SendGrid

Commentaires : Sendgrid handles all my mailing campaigns and I have stuck with it from day one to date. I like the email deliverability and tracking metrics offered by SendGrid and will stick with it for the foreseeable future as everything works smoothly.

Avantages :

It was very easy to integrate with my existing stack. SendGrid has really worked hard to make sure it's easy to use their software with other services out there. Most website builders by default ask you to integrate Sendgrid as your emailing service, and that was the case with my website builder. It was really easy for me to get started as all I had to do was add an API key in a provided input field. SendGrid did all the heavy lifting and I did not have to do any coding or even go through the API documentation(which by the way is very comprehensive ). You fill that that is the case in so many services that integrate with SendGrid, integration is light-work.

Inconvénients :

It is a little expensive, especially when sending a tonne of emails out and having a lot of contacts. Your email totals low-key add up when you have multiple drip campaigns and transactional emails set up. If you have a small budget it's really difficult to get measurable success on SendGrid as I found out when I just started while having a very low budget. The best way to get the best out of SendGrid is with a substantial budget, and that's a bummer when starting out.

Alternatives envisagées : Mailchimp et AWeber

Pourquoi passer à SendGrid : I choose Sendgrid because it was really easy to set up with my stack of Bubble and Zapier without any code of using the API documentation.

The Best Option for Email Marketing

Commentaires : SendGrid is the best option that assembles a host of benefits in one place; its editor, analytics and reports, and particularly, its powerful feature to prioritize campaigns and increase performance let every business excels.

Avantages :

SendGrid is the best option to boost your business ahead or rather your marketing emails; its detailed reports on clicks, opens, subscribers and even spam lets you revise or edit your campaigns and thus increase conversion. SendGrid is best known for its editor, which lets tailor your emails according your needs, both demographic or geographic.

Inconvénients :

Actually, I become slow to recommend SendGrid due to its limited features of contact management; it does not provide many options compared to Mailchimp. I also did not like its pricing, which determines the quality of your SendGrid dashboard.

Great for easy bulk email sending

Commentaires : Sending emails without having to manually manage and handhold them through the process.

Avantages :

Easy to connect up and set up delivery of email, handles any bounces, spam reports, link tracking and continually trying to deliver. Allows set up of email authentication including SPF, DKIM and DMARC.

Inconvénients :

Sometimes things fail and can take a while to get to the bottom of, some of the reporting feels lack lustre and limited given the volume of emails we send. Support has at times been slow to get back to us, although they always do come back with answers.

Alternatives envisagées : Amazon SES

Pourquoi passer à SendGrid : Had used it previously for a large scale operation.

SendGrid Review

Commentaires : It is fine--we continue to use it and at the end of the day the emails get delivered. It is just not super practical or intuitive. To get the full benefits I had to get a professional guy who knows HTML to help me to design and send the emails (and I am very savvy with technology).

Avantages :

This software has better features than competitors and email campaigns seem to reach out to more people. the templates provided are useful.

Inconvénients :

The Challenge with this app is that every little improvement that you want to make to your process is going to cost you more money. So although it starts being cheaper than competitors, by the time you add the reporting, stats, more emails you end up paying the same or more. Unless you pay extra you will not see the results of your email campaign, that is a big con, and you don't realize this until you have imported thousands of people and have invested a lot of hours creating your lists. Since you get a lot of free features when you first sign-in "as a trial period" by the time they remove them you are all in!

Alternatives envisagées : Mailchimp

Pourquoi choisir SendGrid : I thought Mailchimp was too expensive and someone highly recommended SendGrid

Logiciel antérieur : Mailchimp

Pourquoi passer à SendGrid : Came highly recommended by others in my industry.

Sendgrid Review

Commentaires : I have had many frustrating experiences working with this platform and spent more time using this then I would like to. I would likely not recommend this in comparison to other similar platforms like mailchimp.

Avantages :

The site is pretty straight forward and easy to navigate.

Inconvénients :

There are a lot of technical kinks that need to be worked out. Simple things like copy and paste, moving items around, etc. often do not work and will kick me out of the program. This often does not save my work even though it 'automatically' saves. Also, minor changes to specs often messes up the entire layout, causing me to have to start over. It would also be nice if you had the option to view emails from a browser, as we use this site for a newsletter and having the option to download this/upload a link to a website would be helpful.

Alternatives envisagées : Mailchimp

Pourquoi passer à SendGrid : I did not choose. But would choose switching to mailchimp if I could.

API implementation is shaky and there are some 500s that you can't solve

Commentaires : After ending up on a 500 error from their server on a simple endpoint to create API keys on subusers, I made a support ticket. I had some answers at first and then the ticket stayed unanswered for 24 days, after which I went to Twitter to push them to answer me. They did answer me and told me to try using the API test tool to see if that would also produce the same 500. It did, it was now pretty clear that the error was on their side. 2 days later my ticket was simply deleted without any answer, I cannot see it in my list anymore. Despite asking them about it on Twitter again, nothing changed... I would strongly avoid Sendgrid if you're planning on using it for anything important.

Avantages :

If you use the most basic features of SendGrid, it will work and do what you need.

Inconvénients :

Don't use Subusers, ever! If you are a company who will need to rely on their subusers feature to provide services to your client, please don't, you're wasting your time and you're better off trying another provider that has the same type of functionality but that actually WORKS and is more simple. 500s left and right, endpoints that simply don't work, wrong documentation, ...

Alternatives envisagées : Campaign Monitor et Mailchimp

Pourquoi passer à SendGrid : Because it looked more powerful, but that's the thing, it just seems more powerful but when you use it it's actually not. I'm switching to MailGun now.

High potential

Commentaires : Has high potential, very secure with 2FA, limit the amount of templates you can have in each account and overall ok

Avantages :

Easy to use API, advanced features, relatively friendly and very secure with 2FA foreced on you and every user in the system

Inconvénients :

Customer support can improve significantly (didn’t reply to my ticket for more than 2 months, I had to approach the sales department for making sure my ticket is reviewed)

More about deliverability and less about total email marketing solution defines sendgrid.

Commentaires : Sendgrid is great with delivering emails and is undisputed in transactional emails . Use it for its top notch deliverability, reporting and analytics as no other application even comes close to it in these areas but as a total email marketing platform; it lacks behind as it has very few campaign automation features, it is difficult to get used to and has a poor customer support. It is also slightly more expensive than others and falls in the middle of the lineup in terms of pricing.

Avantages :

Deliverability, reporting and analytics and email validation are the areas where sendgrid is at the top. It even tells you if the email ids you are sending emails to are active or are misspelled or are disposable. It has excellent reporting features and lets you know the emails which bounced, got opened or got unsubscribed. Its email editor is good wherein you can edit existing templates using drag and drop features and you can also use tags for sending personalised emails.

Inconvénients :

Campaign automation, segmentation of contact lists are severe drawbacks of this application. There is hardly anything you can automate in terms of automating your campaigns or automating when to send emails on certain action points.

Alternatives envisagées : Brevo, Mailchimp et Mailjet

Pourquoi passer à SendGrid : Because of its deliverability.

An Easy to Use Email Marketing Software

Commentaires : The detailed stats from each email campaign is amazing, and the Unsubscribe groups option really helped with GDPR compliance

Avantages :

1. On the bottom left side of the dashboard is a small reputation percentage bar, that measures your reputation. The bar is updated daily based on your email sends, your reputation goes down if your email bounces or is marked as spam. 2. Stats: SendGrid provides A LOT of data on the performance of your email campaigns, these stats are: Requests, Delivered, Opens, Unique Opens, Clicks, Unique Clicks, Unsubscribes, Spam Reports, Bounces, Blocks, Bounce Drops, Spam Report Drops, Unsubscribe Drops and Invalid Emails. SendGrid also provides stats such as: Global Stats, Category Stats, Category Comparison, Subuser Stats, Subuser Comparison, Geographical, Email Clients & Devices, Mailbox Provider Stats, Mailbox Provider Comparison, Browser Stats, and Browser Comparison 3. A/B Testing 4. Unsubscribe Groups: This is without doubt my favorite feature from SendGrid. When you click on "Marketing" on the left side of your dashboard, and select tour from the drop down, it sort of lists steps to set up for sending marketing emails. Step 3 on the list of things to do is to create unsubscribe groups. Here you can Create groups that represent types of email that you regularly send to your recipients. If a recipient chooses to unsubscribe, they will have the option of selecting which of these groups they want to unsubscribe from.

Inconvénients :

1. The Email templates in SendGrids gallery are a bit basic which initially wasn't a problem as I liked creating my own template, but I did not like how I couldn't modify the "columns" module to my taste. I wanted to create a template with three columns with the center column bigger than the two on the side. The idea was to have my client's images linking to their projects (On their websites) on the side columns, with the write up in the center column. However, that couldn't be done (At least so far it seems so as I can't find any option to tweak the size/width of each column) as each column has an equal width. 2. No automation function: I'd like to create a sort of If/Then sequence where I can resend an email to a group of people after x days, for example, I'd like to resend an email (With a different heading of course) to people who have not opened the first email after four days.

SendGrid offers a great transactional email API, but deliverability & support issues hold it back

Commentaires : Easy integration into our platform and deliverability metrics. Dedicated IP, if you pay for it.

Avantages :

We use SendGrid for transactional emails, such as welcome messages & notifications. Generally, SendGrid offers great tools to integrate emails into a variety of different application platforms and programming languages. We really like its level of detail when checking on the status of emails. Sendgrid is also free for basic transactional emails, which makes it easy to try and ensure it will work with your application. We use a third-party library called Nodemailer with Sendgrid, so switching from a different service to Sendgrid was trivial.

Inconvénients :

While the service is easy to use and offers comprehensive email activity metrics, there are a few things about it we didn't like. First, because the free tier uses shared IPs, we consistently had emails that wouldn't get delivered because of IP blocks. There were a handful of IPs that we had that experience with, and it persisted for weeks -- without any support intervention. Sendgrid must have deliverability metrics on their side as well, so I am surprised they didn't drop these IPs from their IP pool proactively. We had to upgrade to the PRO plan, which was the least expensive plan that had a dedicated IP. We also had to pay extra for 30 days of email history, you get 3 days by default. I'd love to see all these options be a-la-carte, but I get that you need to make revenue somehow, and few companies send enough emails to justify jumping to the next paid plan -- unless you NEED that deliverability guarantee that you get w/ dedicated IPs, which we did.

An affordable choice for transactional emails with one flaw

Commentaires : Overall, the experience was solid. Price and customer service were great. Unfortunately, the spam and email block issue was a deal breaker.

Avantages :

The pricing is great. Easy to use API with lots of documentations. Their user interface is straightforward. The customer service has always been pretty quick to get back to me. It's a popular service with a lot of integrations available.

Inconvénients :

I was a happy user of Sendgrid for a long time, but emails sent with the service always went to the spam folder for Microsoft email services (Outlook, Hotmail, MSN). This could never seem to get resolved, even with a dedicated IP that they offered. Then recently, Microsoft started blocking the emails. I found out this was because a spammer had used their service and got the shared IP blacklisted. They were unable to help me resolve it swiftly, so I had to leave the service, because we have a lot of people who use Microsoft email services.

Alternatives envisagées : Mailgun

We use Sendgrid for many things

Commentaires : It's simply pleasant and we're still with them for the simplicity. That can't be over emphasized.

Avantages :

Two things actually. The transactional email software was what we started with and it was exceptional. The emails were fast and delivered promptly. That made us try the email Marketing feature and we eventually dumped Mailchimp for it. You can have as much as 1000 free subscribers and send 6000 emails per month, not as much as Mailchimp is offering but it gets the job done and we love the simplicity, are there cons? Yes, and I'll get to that shortly. Sendgrid also takes security seriously and never lets you rest until you've turned on two factor authentication even when I'm sure my account is not in that much of a threat, simply not bad.

Inconvénients :

Mostly on the email marketing part cause that's what we use more often. The pricing isn't small business friendly and you'd have to pay more to access essential features like automation, not great, you'd have to pay more for that. Dedicated IP, that I get, but automation not available on the basic paid package is kind of a kicker but with email marketing ROI, its probably a great investment but then again, we do make do without it. The software doesn't work well on all browsers and devices sometimes, it happened to us at some point but I reckon its been fixed.

Alternatives envisagées : Benchmark Email et Mailchimp

Good but pricy option for Transaction Emails and 3rd party SMTP

Commentaires : We use this for our learning website to validate emails and send course and account-specific notifications to the signed-up users and it is really a hassle-free tool.

Avantages :

Easy of getting startedGenerous Free TierSMTP

Inconvénients :

Pricing is on the higher side as compared to the competition

Alternatives envisagées : Mailchimp

Pourquoi choisir SendGrid : Better UI

Pourquoi passer à SendGrid : Pricing at that point of time

Sendgrid - send mail easily

Commentaires : Overall I would say their service has been super reliable and mail delivery has been great.

Avantages :

SendGrid provide simple APIs to integrate with provide multiple programming language support for this. The service can scale and you get price reductions as you go up the tiers. There is also a legacy SMTP server option if you need to integrate older systems.

Inconvénients :

Until you reach the Pro plan you only have 3 days of logs available. This can be problematic when trying to troubleshoot issues and can sometimes force you onto a higher tier than you really need.

Alternatives envisagées : Amazon SES

We use and recommend Sendgrid for everything

Commentaires : We develop software and often have to send transactional emails, sendgrid helps us protect our domain for SPAM complaints and also provides great tracking information for the emails we send.

Avantages :

My favorite feature are the logs, we can always find information about a malformed email, a bounce an unsubscription, etc. I also like the ease of use and the ability to admin several domains under the same account.

Inconvénients :

I don't think I have any specific dislikes.