En savoir plus sur Prime Suite
Suite d'applications pour aider les organisations de soins de santé à gérer le cabinet médical, les patients, les dossiers, les tâches administratives, etc.
It makes a good looking note and you can make it as thorough as you like with the ability to create and modify templates (although that can be seriously time consuming, but saves time later).
Very expensive to get a new user added, especially being a small group practice. Being charged a lot of money for monthly maintenance.
Filtrer les avis (213)
We've Used Primesuite for 7 years!
We started off with local servers in our office to house PrimeSuite. We've since transferred to the cloud-based version and love it! Since we made this transition it's allowed us to open multiple locations seamlessly. We've even integrated patient reminders and a collection service. PrimeSuite does it all for us!
This software can be a little expensive. If you can justify the cost, I would highly recommend it.
Alternatives envisagées :
Nobody loves their EHR
Commentaires : It works well with daily activities and getting the important reports. Its system to generate specific/customized reports is challenging.
The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018. Responsive and professional. In my opinion if I lost my GRS team, I would leave Greenway.
Service and response times to issues. We still have open tickets from December in the middle of February.
Commentaires : Horrible
I do't have anything positive to say about this software
customer service is awful. I have had a support ticket open for 253 days for an error with pulling prescription history. Not a single person has contacted me, I asked for a supervisor and there isn't on.
Primesuite for large groups
We've been using Primesuite since 2013. We are a large (and growing) Gastro practice in Florida with about 250 users and 20 locations. We migrated every office over from their EMR/ paper onto Primesuite and just like any other EMR, we have had many ups and downs along the way. We have experienced growing pains on our end as well as growing pains on Greenway's end. No one is going to be 100% satisfied with their EMR company, but it's the nature of the beast. I like the flexibility we have with the system and the ability to customize so many different features for all our individual locations that it allows them to still practice as individuals. That being said, the more flexibility you have, the more confusing or harder it can be to grasp all the different possibilities. On the clinical side, there are many different ways you can tailor a workflows for each user in the office from set up, templates, orders, filters, tasks, etc.... I feel it is extremely user friendly and you can customize the system to fully utilize your time and streamline documentation in order to focus more on the patient. HOWEVER, you have to put the work into building it for YOURSELF.
On the other hand, I have heard it's a lot tougher than some of the previous systems on the practice/ billing side- especially since we need to keep everything separated by location. The larger we get the slower the system is in sending out claims or harder to run reports. I have heard a good bit of complaints from the billing side. I feel the clinical side of this software is better than the practice side, but I also mostly work on the clinical side. For larger practices there are a number of areas that need improvement, but you will find that in most systems as well.
I like the flexibility and customization for the providers/ staff in order to accommodate the individual roles in the office. I also enjoy the patient portal and having patients log in and fill out their paperwork on line so it populates the chart. That saves a lot of data entry time. I also appreciate the webinars they send out and the training they have online to keep everyone updated with the changes. They also have a large conference once a year to focus on continued education and training within the systems. They have very knowledgeable resources working these events and allow you to bounce ideas off of them or speak with them face to face about what you are experiencing. They are always very friendly and helpful. You can schedule one on one time with management or with an expert in Primesuite. It's also one of the greatest networking experiences to speak with other practices on the same system as you. You can ask how they utilize the system or what they would recommend for workflows if you are struggling. I find that conference is well worth attending for anyone who is starting out on the system or who has been on it for years. One last thing would be the people that work there. Everyone you talk to in support is very helpful and pleasant to speak with. We'd be lost without a few specific people that we work with on a weekly or quarterly basis.
I hate that the system cannot separate out (HL7) documents coming into the system by office location. They are all mixed together so that's very frustrating the bigger we get. The staff have to sort through all the providers to find their own physician's documents. This is something that affects larger groups the most. I have not personally seen a solution yet, however they might have something to fix this- but I will believe it when I see it. Also the reporting for the CBO is getting to be an issue and we don't know if it's because of our size, our servers, the product version we upgraded to, ISP, etc.....
Tier 1 Orthopedic & Neurosurgical Institute--Cookeville TN
Commentaires : We went from paper charts and a little $ software the doc purchased when he started the practice back about 20 years ago, to Greenway's PrimeSuite in 2007. It was an awesome experience because they sent people to our office to spend a few days training on the PM side and we went live on it first.Then they sent the clinical side trainers back a month later to get the physicians trained on template building and gave us great instructions on how to implement it slowly rather than jumping in with both feet. We recently merged with another site who also went on PS about 4 years ago. They aren't utilizing it to it's fullest capacity so I am hoping to train them and get them to loving it as much as we do!
It's built on one platform rather than the chart side being separate from the PM side like some of the earlier EHR's were. Support is wonderful...love the live chat when it's available. The Greenway community website is very helpful to log cases and blog with other users. If I have an urgent support issue I can call support and get help from the person who answers the phone or they will get me to someone to help me. That is a real plus when you have doctors in the clinic and they have a script error or something urgent.
The thing I like least is user rights. I wish there was an easier way to know which user right affects which part of the software. It's sometimes called something totally different in user rights than what it is called in the software. Setting up new users would be easier if we could copy another user. Wish there were a little help with PQRS, MU, MACRAS & MIPS. It's pretty difficult for specialties to meet the requirements and takes a lot of research, google and networking with others to get it done. I don't know if we ever did get enough measures in the list to make our last MU attestation.
Commentaires : We are Lakeland Surgical Clinic and we consist of 8 board certified general surgeons located in Jackson Ms. We offer the latest surgical techniques in Robotic, Bariatric, Laparoscopic, Breast and General Surgery in 7 different facilities in the greater Jackson area. We have been with Greenway Medical Technologies since January 1st, 2005. We were with Companion Technologies, which at that time they were trying to go EHR and never could get there. Our new, younger physicians had wanted to look at a more user friendly computer system and they wanted something that would take us into the future. We are currently on the latest version of PrimeSuite and the capabilites are endless. I actually went through the implementation process in 2004 and went to Carrollton for training. They actually sat down with us one-on-one and what they helped us build, we are still using in our office today. When it came time for the office as a whole to train, Greenway sent four trainers (two for chart and two for administrative) and they made the transition as smooth as possible. They made sure that everyone, including the physicians, were comfortable using the system before they left. The support that we get from them is like no other. They pride themselves on really helping the consumer. I remember before we actually hired ICS as our IT company we were trying to do it ourselves. Well, one of the network switches went down so half of our office was not able to work. I did not really know what to do except to call Greenway Support. I was in a panic and Al who works in support and Greenway diagnosed my problem, he then called Best Buy to get them to hold the piece of equipment that I would need to replace and then he walked me through getting those users back online again. Now if that is not customer service then I am not sure what is. We currently have implemented PrimeMobile, PrimePatient, PrimeSpeech and parts of PrimeDataCloud. Each of these Primes are awesome in their own right. PrimeMobile is great becasue the physician can actually in put a picture or free text a note directly into the patients chart from the hospital while they are making their rounds. They can also check their schedule, view the full patients chart and create a charge from their phone/ipad. PrimePatient is a very nice feature because the patient can communicate with us through this portal without having to make a phone call. The Patient forms and Health History forms that the patient fills out online directly imports into our system. The patient can also pay their bill on line as well as request prescriptions, medical records, ask a question to our nurses/doctors and even make their own appointment. PrimeSpeech, which our doctor LOVES gives him the capability to dictate directly into the chart, which improves time savings and accuracy. PrimeDataCloud is where we go to visit our dashboards. This holds our PQRS measures and it is very user friendly when you go to fill out the information and submit it all to CMS. You have the ability the send patient records for a single visit to other providers/hospitals. With the help of Greenway Medical Technologies and their Primes we have been able to achieve meaninful use Stage 1 Year 2. We have attested and recieved 266,500.00 in Incenitive money. So if we had it to do all over again, well you bet your bottom dollar we would do things exactly the same.
Commentaires : We are an 11 Physician, 6 midlevel OB/GYN practice in Fayetteville, Georgia, but had two large satellite offices in Jonesboro and Newnan. All staff and providers are fully functional on the product and have been since implementation in 2003. I was impressed with the coordination between Greenway and multiple staff members during the deployment process. I can only compare our deployment of Medical Manager and Greenway and say that the Medical Manager deployment was an absolute disaster, leaving me and my staff totally bewildered. They spent two days on site, performed minimal training and there was no follow-up from them except when they wanted to sell something else. Comparing to the Greenway deployment which was well planned and thought out. We spent many hours prior to deployment thinking through and discussing our workflow and planning for the change and it paid off. They were here for ample time and every office to hold our hands as we waded through the deep waters. Moving from paper to EMR is a difficult process, but we actually planned and made it as painless as possible. The giant pay out was the increase in revenue from more accurate charting, coding and billing. We researched products for two years prior to selecting Greenway and we were early adopters within the Greenway system. We have seen this company evolve to one of the very best EMR companies in the business. My biggest concern was customer support, especially when concerning the chart side of our business. I can say that we have not been disappointed. They are responsive to immediate needs, but not only that, they listen to my concerns and desires for product development. The development of products over the years far surpasses what I even expected. We utilize the system to it fullest capacity, at least as much as we can learn and swallow and implement. I was very fortunate to have many of my physicians who championed and carried the charge as we moved forward and continue to move forward. Dr. Killebrew was at the latest PrimeUser Meeting this falll and was very impressed at the concentrated learning and take-away she had from this meeting. I was impressed with her, she attended meetings, brought ideas to the table and continues to talk about all that was learned. She is encouraging others to attend this year's meeting. I find the product ease and functionality to be excellent. As others in our business, we see turnover in the ranks from time to time and training new employees and providers has been easy to accomplish. We believed in the value of education from the beginning and have sent staff from time to time to the Greenway headquarters for Super User training. This has proved to be a valuable asset to the practice. I would choose Greenway again if I had it to do all over again. I believe they have something no other EMR vendor has. They have hired staff who understand the clinical environment and that has translated over to both the products and training as well as support. To me, this is one of their biggest assets. Many EMR vendors hire people who understand sales, technical mumbo jumbo and can create a great technical product, but they have no understanding of how that works in the "real" world. Lastly, if I were to leave this practice (which probably won't ever happen) and look for another practice opportunity, it would only be one that had Greenway.
Commentaires : We are getting ready to migrate to Intergy, another Greenway product due to the legal issues with Primesuite.
I liked that we could easily schedule patients, look at their accounts and make changes to the account easily.
We were pretty happy with the software until we hit the "bugs" that triggered the DOJ investigation.
Réponse de l'équipe de Greenway Health
il y a 4 ans
Hi Robin. Thank you for your continued partnership with Greenway Health. We truly value our customers and we¿re excited to see you¿ve taken the first steps to migrate to our flagship solution, Intergy. We¿re combining the best features of our current platforms into a next-generation, state-of-the-art electronic health record and practice management platform to help our customers become more efficient and more profitable. We look forward to partnering with you on the path to innovation.
Commentaires : Overall PrimeSuite is a great product for our specialty. We have looked at other systems within Greenway and they are not as user friendly and definitely are not set up for the type of patient we see.
It is specific to our specialty. The facesheet is easy to read and can be customized to fit the needs of the employee whether they are a physician, medical assistant or front office staff.
The reports are lacking and you cannot make the program fill the screen
Challenges keep arising.
Commentaires : Recently they have been overbilling us for more providers than we even have. Very disgusted with response time for solutions to billing and software times.
Clinical alerts for pop health. Able to identify all gaps in care at the point of care without additional software.
Need functional care plans and support needs to improve.
Commentaires : We are a 3 person Internal Medicine group in a New Jersey suburb of Philadelphia. We had looked at several systems and chose Greenway partly on the recommendation of a consultant. The demo made it look fairly easy to use. We had no illusions that the transition from paper to an electronic health record would be easy but we had no idea what a hardship it it be. We blame most of this on Greenway. Implementation was a disaster. Our supposed project manager seemed to only manage to be able to delegate questions and problems to others. When the day for training and implementation came we did not have a functional system. Our trainer could not log us on to the system and we were missing needed hardware amongst other things. These are issues that should have been known about or dealt with prior to trying to train us but there was no one to take responsibility. Thus, after 4 days of training we were essentially nowhere. To Greenway's credit, they did give us three days more of training at no charge. However, they did charge us for the extra time it took to sort out the problems with the initial implementation - well over the estimate when we signed the contract. The software is very cumbersome to use for the number of diagnoses we have to deal with. It can take a long time to find and enter problems and history. There may be easier ways of doing what we need to do but because of the poor quality of the initial training and implementation we are learning on the fly. Support is fair - you can wait a long time on hold or get a reply by e-mail in a few days. The e-prescribing is cumbersome and time consuming, again, this may be a training issue as it was barely touched on because of all the other problems. We also found out, but we should have been aware, that there seems to be a charge for everything - Quest Lab (our major lab) monthly per provider charge, integrate an EKG -up front fee and monthly charge, etc. We have been using the system for about 3 months now. Though I can see some good may come of it down the road, because of the problems we have had I can see little good about the system. They need to improve the e-prescribing and make it simpler for an internist to use before I would recommend it to anyone. I also hope for their sake that our implementation was an aberration.
Repeatedly Bill for services despite being paid
Commentaires : NOt good - the billing department cannot keep accounts straight cannot keep invoices straight can tell us why we are being billed
It works .... most of the time nothing special easily replaced by many others which are less expensive and will have less interruptions due to THEIR mistakes
Their Billing department is totally confused. WE have then set up on a monthly pay basis - every three months or so they shut us down for a week stating we have not paid. We then have to make multiple phone calls send them copies of our bank statements etc etc and they reinstate us realizing they cant keep track of payments made. THis has become a real problem ans we will be seeking another vendor very soon
Valley Ob-Gyn Clinic, P.C. - Greenway has been our partner in transforming our practice
Commentaires : Overall we have had an excellent experience with Greenway and Prime Suite both the software side and the customer service side. Given the complexity of implementing any large scale IT project, we have had issues arise along the way; but the customer service response in addressing the issues has been very good. Compared to our first EMR- Prime Suite is a Ferrari. We are consistently impressed with how easy it is to add on features, either directly from the Greenway suite of products or through the marketplace. The only downside, if you could call it that, is that the system is so robust and customizable. it is difficult sometimes to feel like you know how to fully utilize all of the features. That being said, in 2.5 years being on Greenway we have transformed our practice to a modern, digital practice capable of keeping pace with all of the growing market demands in healthcare. The products, training and support for Meaningful Use, MACRA, population health have been pivotal in our ongoing viability. Since going live with Greenway, we have increased our patient volume by 14%, decreased our operating costs by 3%, and we have maintained a 94% patient satisfaction rating. Our experience with Greenway has been excellent.
Stability of the platform Ease of adding features and functions to address our needs Ability to customize and automate so many workflows Reporting and Analytics Customer Service support
Inability to route prenatal flowsheets for review and signatures Difficulty keeping up with Vocabulary Reconciliation Level of IT knowledge or understanding necessary to maintain the system
Best EMR you will every use.
Commentaires : Greenway Prime Suite has made our lives so much easier by offering a great EMR.
Prime Suite software makes it very easy to become a pro user in no time! It is easy to find your way around and the help guide answers any questions you may have. The Customer Community is excellent, you can participate in additional learning classes, and find answers to any problem area you are having without having to open a case, it can be fixed with a simple help guide.
I would like to be able to see the entire day of the schedule and all the providers on the screen at once.
Intuitive EHR system
Commentaires : I used this system daily at a previous clinic I worked at. Company was bought out and EPIC was brought on instead, which is much more complex.
Easy to learn, took almost no time to train new users. Easily incorporated dictation for providers. Integrated well with our Phreesia system for patient self check-in. The face-sheet screen is a great feature, allowing you to see important patient info at a glance. The integrated billing section was great and allowed staff to easily answer questions related to billing without passing the patient off to someone else. One-stop problem solving was a huge patient satisfier!
User interface feels dated, unable to customize notes.
Scared like every other practicing physician about beginning EHR, but Greenway Health has
Commentaires : We looked around for a long time to find the right company to help implement an EHR system into our busy pediatric practice. Greenway Health was a great choice and they have shown us that they keep their promises after the "sale." Training options are plentiful and understandable with no hint of condescension. I give them my highest recommendation.
As pediatricians, we know that most software is written with other kinds of physicians in mind but Greenway Health says they care about us and have the perfect training regiment to help us assimilate into the future.
I've been practicing pediatrics for more than 26 years and have the usual trepidation regarding a move into EHR... The only negative features of Greenway Heath are the same as any other software based system: it slows you down but you can learn it and Taylor the templates to your needs so that productivity loss is at a minimum
Great EHR - easy to manipulate
It seemed easy for our team to manipulate the foundation system to our needs. I think it would be ideal for small to medium size medical practices looking for an all in one solution.
It seems that because the software was able to be configured to allow for a variety of methods to complete tasks it made tough from a training perspective. To prevent any inconsistency, I would recommend setting procedures and policies and building training from there.
User Friendly EMR
We have been using Greenway since our practice opened in 2004. We tell all new employees if you know basic computer skills you will be able to catch on quick. The customer support is great and you can even solve your issue on a chat instead of having to call in.
The reports can get confusing at times and running the wrong one happens more than it should. Also, communication about updates can be better.
recurrent loss of data
Commentaires : poor
Once you develop the template it is easy to use
poor customer support have had loggin delays every morning for months contacted Customer service they were not able to resolve the issue. every month have at least a couple of times where input data is lost because the system malfunctions and does not save the note I have to redo the note, frequent error messages
Commentaires : Definitely recommend doing extended training well AFTER go-live. It is much more helpful once you somewhat understand what you are doing!!
Love that you can track just about anything anyone does. It is very detailed and fairly easy once you get through the learning process.
Takes quite a while to really understand and get the hang of the software and there are several ways to do most things. Too many 'clicks' for some things.
Commentaires : I am a solo FP in a town of about 120 MDs. We selected Greenway because our IPA chose it and supported it. We figured that since we had already paid for it from our IPA dues, might as well try it. Our support has been local, and fantastic. Training amounted to making templates that were totally meaningless. Most of the templates I made are in the system somewhere, but I've never seen them again. Occasionally I intentionally misspell something and make a note of it to see if it ever re-appears, but can make little sense of what information that gives me. We had one-one training for the first two weeks, with one trainer each, sitting with me, my MA, and the receptionist. That was critical to launch. That was 11/1/11, and now 13 months later, I'm neutral. We attested successfully. I can find things OK. Scripts require logging into ePrescribe, then logging back out before Primesuite will work. That's time consuming unless you are organized enough to get all your scripts ready then log in or have someone else do it. Diagnosis coding is cumbersome. Can't seem to find things like plantar faciitis, patellofemoral pain, and weakness. Procedure coding is ridiculously difficult. The labs get imported as a document and not as values. Xrays get reports only, not pictures. On the bright side, our collections went up, and I am out of the office an hour earlier that when dictating before. Seems to be written for the accountant and the lawyer more than the provider. But, it is working and does most of what we need. This is my first and last system. I'm gonna quit before I go thru that again. But that prob has nothing to do with Greenway.
We have been with Greenway since we went live with our EMR the end of 2011.
Commentaires : After researching multiple software programs we are happy we chose Greenway.
Customer support has improved a great deal. We are now assisted almost immediately with any issue that arises. They are knowledgeable, professional and great to work with.
The patient scheduling area of Prime Suite is probably our least favorite area of the whole system.
my great greenway experience
Commentaires : WE have been on Greenway since May 2004, we are all electronic, we love it....Janice
great functionality, audit trail helps streamline training (you know who made the mistake), wizard makes it easy to schedule, so many good features
printing from account screen is great from HIPAA standpoint, but no name and no account numbers makes it harder for employees
Greenway Prime Suite satisfies all of our needs. Clinical/Practice Management etc.
I love the customer service! I have never had an issue go unresolved or unaddressed. They are constantly improving on an already wonderful product.
No knowing when the next upgrade is being released, until it's already out. It would be helpful if we got an e-mail telling us that is available so we can get on the list.
Great quality and support
Commentaires : Greenway Health is my preference in medical software.
The ease of understanding the use of the software and the ability to retrieve numerous different and useful reports.
Inability to print account numbers or names on printouts from the account screen. It would be beneficial to have the option to print either, if needed.