Verascape's cloud-based Self-Service as a Service enables your customers to self-service across ALL customer communications channels, both voice and digital, and is powered by Artificial Intelligence, Natural Language Processing, and Real-Time Data Integration. Our unique and integrated KnowledgeBase and Advanced Reporting capabilities gives you a single view of your customers journey, regardless of the channel.

ShowHows is a web platform that lets companies easily create and publish beautiful visual instructions, how-tos or tutorials for their products - viewable on any device. Perfect for user guides/manuals, assembly instructions, DIY, tips/tricks, recipes - anything you do step-by-step. ShowHows help your customers help themselves - reducing support costs and increasing customer satisfaction and loyalty. ShowHows are customizable, easily shareable on social media, and embeddable on any website.

Cloud customer engagement and feedback collection application for small businesses.

Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.

Mr Wolf est un système qui permet l'automatisation des processus commerciaux liés au service client, aux ventes, à la comptabilité, aux finances, à la logistique ou à l'informatique. Ces solutions d'automatisation consistent principalement en une résolution automatique de tous les types de demandes de vos clients. Mr Wolf rend l'automatisation est rendue plus efficace en utilisant des modules intelligents de machine learning et de NLP, qui permettent au système de catégoriser indépendamment les demandes, de comprendre le texte, de détecter plus de 30 langues et même les émotions de l'expéditeur.

User research and customer development platform that helps companies of all sizes to learn from their users.

Online marketing automation platform that helps create data-driven ROI campaigns and insights & analytics to drive communications.

Garantissez-vous une clientèle fidèle en fournissant un service client direct et personnel sur les réseaux sociaux, les messageries instantanées, les sites d'évaluation et les applications de messagerie. Avec OBI Engage, gérez toutes les conversations en ligne depuis une plateforme centrale et ajoutez des bots conversationnels intelligents dans votre processus de service pour encore plus d'efficacité. Créez, planifiez et publiez des articles sur les différents canaux de réseaux sociaux en utilisant le calendrier de contenus ; mesurez l'impact et la portée de vos campagnes grâce à l'analytique de réseaux sociaux intégrée.

Meet Your New Customer Communications Platform. Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. When customers reach out to you, they use many different channels - now all of these connections can be accessed from a single platform.

Kaizo empowers customer support teams with gamification & AI. Boosting productivity and improving service quality by providing: Individual & Team Assessment Skill development Engagement/Retention All in one, fully Zendesk-integrated platform. We've built a seamless performance management process, connecting all members of your team to their key goals and ensuring the constant achievement of KPIs.

Help desk solution that covers the management of incidents, requests, problems, change & service calls. It comes with a knowledge base.

Provides an intelligent visual platform that receives inputs from any customer service channel.

Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud.

timum is an SaaS solution for automated bookings and appointment coordination. The software aims to optimize appointment management to achieve greater efficiency. timum is used in the real estate industry and offers various functions, such as automatic email reminders, online appointment booking, and a configurable calendar. The latter forms the core element and offers one overview for all-in-one resource management.

involve.ai is an AI early warning system to supercharge customer teams with actionable insights and automation, so they can reduce churn, increase upsells, and improve customer experience.

Levity enables non-technical people to build AI-powered workflow automations without code. Users can upload their own data to create custom AI models and integrate them with the tools they already use. The models currently support PDF- , text- , and image-classification. Popular examples are: - Email content analysis - Customer support ticket prioritization - Survey response grouping - Document filing & routing - Detections of defects on products

Give your customers the answers they want; quicker than ever before with GoDesk. GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right. The ideal email support tool for startups and SMEs.

OmniEngage drives customer loyalty by enabling you to deliver personalized and interactive experiences for your customers. Combining predicted customer intent with proactive engagement, OmniEngage guides your customers to resolve an issue effortlessly. OmniEngage enables you to engage your customers on today’s communication channels - Mobile, Voice, Text, Social Media.

CSAT.AI provides a 'fix it before you end it' real-time solution to prevent bad customer service. In-the-moment analysis enables the agent to proactively correct course prior to concluding an engagement and turns every customer interaction to WOW! service. Real-time manager notifications of abused agents reduce agent churn. Currently the program is supported on the Zendesk Platform and Salesforce Service Cloud. CSAT.AI elevates the quality of your team giving you the competitive advantage.

Textel provides a modern communication experience by text-enabling existing contact center phone numbers. It supports rich SMS and MMS conversations with the ability to utilize a hybrid of textbots and live agent support. Textel is laser-focused on solving SMS for the modern contact center with features that make texting a contact center as natural as calling. Textel integrates with CCaaS solutions like NICE CXone, Genesys, and Five9 to let agents handle text messages in their chat window.

Cloud-based solution that assists contact centers with workforce optimization, interaction recording, and engagement. DVSAnalytics Encore Workforce Optimization (WFO) solutions offer a variety of options to record customer interactions; gain insight, via analytics, into the content and results of interactions; use those insights for quality management to improve performance, and create staff schedules that allow for achievement of service level objectives, via workforce management software.