Logiciels pour centres de services

Un logiciel pour centres de services fait office de point de contact unique pour le personnel d'assistance informatique et les utilisateurs de solutions informatiques.

Pourquoi Capterra est gratuit
Samanage

Samanage

par Samanage

(455 avis)
Samanage est le centre de service le plus évalué et le mieux coté. Ce centre de services simplifie les tâches complexes et automatise les tâches basiques, tout en fournissant un grand nombre de mesures, de rapports et de configurations, le tout sans effort. Samanage vous permet de suivre facilement le framework ITIL, afin que vous puissiez résoudre les cas d'assistance plus rapidement, améliorer les SLA et perdre moins de temps à répéter la même tâche, encore et encore. Offrez des services informatiques plus rapides et plus intelligents et arrêtez de gâcher votre temps. En savoir plus sur Samanage Résolvez les cas d'assistance plus rapidement et perdez moins de temps à répéter la même tâche grâce au centre de service le plus évalué et le mieux coté. En savoir plus sur Samanage
Freshservice

Freshservice

par Freshworks

(328 avis)
Freshservice est un helpdesk informatique en ligne, qui offre de nouvelles fonctionnalités. L'outil offre une expérience utilisateur agréable, ainsi que des fonctionnalités puissantes de cas d'assistance et de gestion des ressources, telles que la découverte automatique de nouvelles ressources, une gestion puissante de la configuration et une analyse d'impact améliorée. La gestion des incidents, des problèmes, des changements, des versions et des connaissances ne sont que quelques-unes des autres fonctionnalités qui font de Freshservice la solution adaptée aux besoins de votre organisation en matière de gestion informatique. En savoir plus sur Freshservice (Helpdesk gamifié + gestion des ressources) - les complications = Freshservice. En outre, le centre de service est aussi compatible ITIL. En savoir plus sur Freshservice
ServiceDesk Plus

ServiceDesk Plus

par ManageEngine

(109 avis)
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. En savoir plus sur ServiceDesk Plus Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. En savoir plus sur ServiceDesk Plus
SysAid

SysAid

par SysAid Technologies

(99 avis)
La solution de centre de service primée de SysAid comprend tout ce dont vous avez besoin pour une gestion efficace des services informatiques dans une seule solution conforme à l'ITIL. La solution ITSM de SysAid comprend un puissant module de gestion des demandes d'incident et de service, ainsi que d'autres capacités ITIL de base telles que la gestion des problèmes et la conduite du changement. Les fonctions incluent également des capacités de gestion de biens ainsi que les outils modernes essentiels d'assistance informatique comme un portail libre-service pour l'utilisateur final. Obtenez une version d'essai gratuite aujourd'hui ou contactez un commercial pour découvrir comment intégrer SysAid à votre système ! En savoir plus sur SysAid Gérez facilement toutes vos activités de centre de service avec une solution informatique confirmée. Vous trouverez tous les éléments essentiels dont vous avez besoin dans un seul tableau de bord. En savoir plus sur SysAid
LiveAgent

LiveAgent

par QualityUnit

(544 avis)
LiveAgent est un logiciel helpdesk conçu pour toutes les entreprises, aussi petites ou grandes soient-elles. Le fait d'être le troisième plus grand fabricant de smartphones de l'année 2015 apporte beaucoup de responsabilités, c'est pourquoi Huawei a décidé d'opter pour la solution de support client de LiveAgent. Cette solution répond aux normes les plus élevées avec un niveau de satisfaction de 98,6 %. LiveAgent comprend plus de 170 fonctionnalités d'assistance, notamment le chat en direct, l'appel vocal et les médias sociaux. En savoir plus sur LiveAgent LiveAgent offre aux entreprises un service client exceptionnel. Créez une communauté de clients, augmentez la satisfaction de ceux-ci et atteignez vos objectifs. En savoir plus sur LiveAgent
Alloy Navigator

Alloy Navigator

par Alloy Software

(26 avis)
Atteindre des niveaux de service élevés tout en répondant aux besoins des clients est primordial pour toute organisation informatique. C'est pourquoi il existe une solution de centre de service intuitive et facile à utiliser, avec une base de connaissances étroitement intégrée à un portail en libre-service. Ajoutez à cela l'intégration de la gestion des ressources et la souplesse des flux de travail intelligent et vous obtenez une solution de gestion informatique complète. En savoir plus sur Alloy Navigator Alloy Navigator est une solution réelle superbement conçue pour des clients réels, construite par des informaticiens réels comme vous. En savoir plus sur Alloy Navigator
SupaDESK

SupaDESK

par SupaTools

(12 avis)
SupaDESK is a fully integrated ITSM solution based on ITIL principles. It offers full Service Desk functionality including Incident, Request, Problem, Service and SLA Management. There is built-in Active Directory integration, Service Catalog and Self-Service interface. A mobile app is also available for remote ticket management. Can be integrated with SupaCMDB module to provide full asset management solution. En savoir plus sur SupaDESK Service Desk software based on ITIL principles with integrated CMDB. SaaS or on-premise deployment - low cost! En savoir plus sur SupaDESK
Vision Helpdesk

Vision Helpdesk

par Vision Helpdesk

(27 avis)
Le centre de service de Vision Helpdesk est un logiciel helpdesk ITIL ITSM certifié par PINKVerify. Le centre de service de Vision Helpdesk offre des fonctionnalités telles que la gestion des actifs, la gestion des incidents, les problèmes, les modifications, la publication et le déploiement, les demandes de service, les catalogues de services, la gestion financière, la gestion des produits et des fournisseurs et plus encore. Depuis 2007, plus de 15 000 entreprises dans le monde font confiance à Vision Helpdesk. En savoir plus sur Vision Helpdesk Le centre de services de Vision Helpdesk est un logiciel helpdesk ITIL ITSM certifié par PINKVerify. En savoir plus sur Vision Helpdesk
OTRS

OTRS

par OTRS

(50 avis)
OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide great service in a cost effective way. Try service desk software now! En savoir plus sur OTRS Fully-managed service management suite that includes ticketing, workflow automation & notification for service desks and help desks. En savoir plus sur OTRS
Zendesk

Zendesk

par Zendesk

(1 648 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 648 avis)
Zendesk développe des logiciels de centre de services pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. En plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients. Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.
Zendesk

Zendesk

par Zendesk

(1 648 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 648 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

par Zendesk

(1 648 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

par Zendesk

(1 648 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 648 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 648 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 648 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
HESK

HESK

par Klemen Stirn

(1 avis)
Logiciel helpdesk qui permet aux partenaires clients de résoudre les requêtes de leurs clients. Le logiciel peut être déployé sur site ou dans le Cloud. Logiciel helpdesk qui permet aux partenaires clients de résoudre les requêtes de leurs clients. Le logiciel peut être déployé sur site ou dans le Cloud.
Spiceworks IT Help Desk

Spiceworks IT Help Desk

par Spiceworks

(331 avis)
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
AzureDesk

AzureDesk

par AzureDesk

(36 avis)
AzureDesk-Logiciel de helpdesk seulement avec toutes les fonctionnalités indispensables ; des systèmes de classe entreprise offerts à toutes les entreprises à un coût minime pour les utilisateurs. Ne pas dépenser une fortune sur helpdesk solution. Essayez azuredesk.co aujourd'hui gratuitement pendant 14 jours. Il fournit un système de billetterie pour suivre les cas d'assistance, une interface utilisateur élégante pour les demandes d'administration, une intégration tierce avec JIRA, Olark, Slack, Charge Desk et de nombreux autres logiciels, reporting, champs de billets, interface utilisateur à onglets, règles AzureDesk-Logiciel d'assistance qui peut être utilisé par les entreprises pour fournir un support client et une solution de helpdesk
IncidentMonitor

IncidentMonitor

par Monitor 24-7

(6 avis)
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available
Reamaze

Reamaze

par Reamaze

(5 avis)
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys. Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Remedy Service Desk

Remedy Service Desk

par Remedy IT Service Management

(69 avis)
Social service desk solution with self-service mobile app component that helps employees receive support on the go. Social service desk solution with self-service mobile app component that helps employees receive support on the go.
Track-It!

Track-It!

par BMC Software

(61 avis)
Track-It! Logiciel helpdesk abordable, fiable et facile à utiliser. Télécharger une version d'essai gratuite et l'utiliser pendant 30 jours sans risque. Essayer Track-It! aujourd'hui pour savoir pourquoi les entreprises dans le monde entier font confiance Track-It! depuis plus de 20 ans. Track-It! fournit le service d'assistance, e-mail à la conversion de commande de travail, gestion de connaissance, gestion de SLA, gestion d'actifs, gestion de licence de logiciel, libre-service d'utilisateur final, réinitialisation de mot de passe et plus. Consulter http://www.Trackit.com pour de plus amples informations. Track-It! Help Desk, tout le nécessaire pour la gestion du service d'assistance informatique. Complet, facile à utiliser et rentable,
Wix Answers

Wix Answers

par Wix

(15 avis)
Wix Answers is the professional customer support platform made for small businesses. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships with your customers. Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.
Wix Answers

Wix Answers

par Wix Answers

(15 avis)
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.
Zap Desk

Zap Desk

par AvanSaber

(7 avis)
Collaborate on al your customer emails, social media posts, live chats and calls and charm your customers with prompt support. Collaborate on al your customer emails, social media posts, live chats and calls and charm your customers with prompt support.
Cockpit IT Service Manager
ITSM solution that integrates asset management, task scheduling, ticketing, and more. ITSM solution that integrates asset management, task scheduling, ticketing, and more.
Hornbill Service Manager

Hornbill Service Manager

par Hornbill Corporate

(0 avis)
Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals. Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.
Service Exec

Service Exec

par Refreshing Software

(0 avis)
Helps keep track of IT assets and who is using them. If problems arise, the integrated service desk can record details. Helps keep track of IT assets and who is using them. If problems arise, the integrated service desk can record details.
SQM

SQM

par Info Management

(0 avis)
Assign, plan, organize and manage internal or external service requests and tasks. Assign, plan, organize and manage internal or external service requests and tasks.
Sthiti Service Desk

Sthiti Service Desk

par Galore networks

(0 avis)
Service and help desk automation for your company that allows you to easily track how your agents are performing. Service and help desk automation for your company that allows you to easily track how your agents are performing.
Apsynet Service Desk
Solution de gestion de centre d'appels fondée sur les principes des recommandations ITIL. Solution de gestion de centre d'appels fondée sur les principes des recommandations ITIL.
ScriptRunner

ScriptRunner

par AppSphere

(0 avis)
Make PowerShell a real solution. For you and your team. ScriptRunner uses PowerShell to automate and delegate daily tasks intelligently, easily and securely. Especially the ones that keep you from your job. It simplifies the use of PowerShell for administrators, the service desk and end users. That makes ScriptRunner an essential part of a fully automated IT infrastructure. Not tomorrow but today. ScriptRunner is the leading all-in-one solution for PowerShell. Automate and delegate many tasks with PowerShell and ScriptRunner.