Logiciels de Customer Communications Management

Un logiciel de Customer Communications Management rationalise, automatise et suit les efforts de sensibilisation des clients d'une entreprise.

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Ecrion Engage

Ecrion Engage

par Ecrion Software

(0 avis)
Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omni-channel delivery and next-generation interactivity in one unified, scalable platform. Oversee the entire document production and distribution flow in a company, empower collaboration and reduce errors. En savoir plus sur Ecrion Engage Ecrion Converse helps business line managers oversee the entire document production and distribution flow in a company. En savoir plus sur Ecrion Engage
amoCRM

amoCRM

par QSOFT

(101 avis)
amoCRM renforce vos relations pour vous offrir des clients heureux et fidèles, en vous soutenant dès le premier contact avec vos initiatives, tout au long des efforts de marketing et de vente qui les suivent jusqu'à et au-delà de la conversion. Ainsi, chaque communication avec un prospect devient un dialogue personnalisé, garantissant le bon message au bon moment. En savoir plus sur amoCRM amoCRM est un CRM facile à utiliser. Il est cependant très fonctionnel et puissant. Pipeline de vente, suivi des leads, analyse et intégration de sites web. En savoir plus sur amoCRM
Messagepoint

Messagepoint

par Messagepoint

(0 avis)
Messagepoint est une puissante plateforme de gestion de contenu basée sur le cloud hybride qui répond aux besoins de customer communications management des grandes entreprises. Il fournit un environnement intuitif et sécurisé aux utilisateurs professionnels pour qu'ils puissent posséder et contrôler directement le contenu des messages de point de contact et les règles métier, ce qui accélère les changements pour les communications imprimées et numériques destinées aux clients. En savoir plus sur Messagepoint Messagepoint est une plateforme CCM (Client Communication Management) qui permet aux organisations de gérer les règles métier et le contenu des communications client dans le cloud. En savoir plus sur Messagepoint
Demandforce

Demandforce

par Demandforce

(23 avis)
Demandforce helps businesses attract new customers and keep current customers coming back. Our all-in-one platform offers automated appointment reminders, reactivation campaigns for lost customers, online reputation management, and more. Shift into the digital age - simplify your customer communications with a platform that delivers the right message at the right time. En savoir plus sur Demandforce Marketing automation solution that helps automate customer communications through appointment reminders, surveys, review prompts, etc. En savoir plus sur Demandforce
Bria

Bria

par CounterPath

(49 avis)
Client softphone primé conçu pour configurer un call center avec l'IP-PBX de votre choix. Appeler intuitivement avec une interface centrée sur le clavier. Répondre automatiquement aux appels entrants avec un temps d'attente variable. Escalade des appels avec un transfert d'appel facile et une fonctionnalité de maintien d'appel. Suivre les tendances de votre succès avec les métriques d'appel et l'enregistrement des appels. Un utilisateur Salesforce ? Appeler et suivre les progrès dans le tableau de bord Salesforce. Bria — Configuration facile de la téléphonie sur IP et solution de contrôle des appels. En savoir plus sur Bria Client du téléphone logiciel VoIP prêt pour l'agent du call center. Interagir avec les solutions de call centers les plus performantes ou personnaliser avec l'API Bria et SDK. En savoir plus sur Bria
Five9

Five9

par Five9

(296 avis)
Five9 brings the power of Practical AI to the contact center and your agents to create personalized, omnichannel customer experiences over the phone, web, chat, email, mobile and social. Use customer intent data and intelligent routing to get your customers to the right agent. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM and monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9. En savoir plus sur Five9 Cloud Call Center Software powered by Practical AI - Inbound, Outbound, ACD, IVR, CRM Integration, Chat, Email, Social, Call Recording En savoir plus sur Five9
Ytel

Ytel

par Ytel

(21 avis)
We are your one stop shop for all of your customer communication needs, allowing you to easily manage various channels from Ringless Voicemail, Voice Broadcasting, SMS marketing, email, and more! En savoir plus sur Ytel Whether you want to increase leads, accelerate sales, or enhance the customer journey, Ytel has a solution to help you communicate. En savoir plus sur Ytel
UJET

UJET

par UJET

(6 avis)
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. En savoir plus sur UJET UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. En savoir plus sur UJET
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk développe des logiciels de communication client pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. En plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients. Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
LiveVox

LiveVox

par LiveVox

(1 avis)
LiveVox est le principal fournisseur de solutions de centre d'appels dans le cloud. LiveVox offre un numéroteur prédictif intégré, la distribution automatique des appels, un serveur vocal interactif, l'enregistrement des appels et une suite d'analyse d'activité. La plateforme LiveVox brevetée, entièrement séparable, utilise les réseaux IP/MPLS des opérateurs et assure le déploiement, le routage et les contrôles sur plusieurs sites. LiveVox a son siège social à San Francisco. La seule solution de distribution d'appels sortants, entrants et automatisés basée sur SIP, à la demande, pour les centres d'appels.
Comapi

Comapi

par Comapi

(1 avis)
Whether you want to have one conversation, or one million, our low-code software and intuitive APIs will make it happen, enabling you to send real-time communications to your customers in a matter of moments. From small businesses, to global enterprises, weve helped thousands of clients expand and enrich their messaging channels, without the headache. Extend existing system capability, build a new platform from scratch, or use our ready-to-go software. With Comapi powering your communications Comapi is a communications software that offers features such as live chat, SMS, app messaging and push notifications
JivoChat

JivoChat

par Jivosite

(12 avis)
JivoChat helps organize all your client contact records with one smart customer communications management system. Monitor your visitors, talk to them via online chat, phone calls, emails, Facebook Messenger, Viber, Telegram and many more using just one tool: JivoChat. Maximize outbound communications: use smart triggers, callback features, and JivoChat Business phone telephony services. Use JivoChat to convert your visitors into clients today! Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today
Inspire

Inspire

par Quadient

(0 avis)
CCM solution that helps companies manage and deliver personalized communications from one platform. CCM solution that helps companies manage and deliver personalized communications from one platform.
ActiveDocs Opus

ActiveDocs Opus

par ActiveDocs

(1 avis)
ActiveDocs is a global provider of template management and document automation solutions. Based on Microsoft technologies, ActiveDocs solutions are intuitive and easy to use. Whether your organization creates one document a day or 200,000 documents an hour, ActiveDocs makes it possible to do so effortlessly and accurately. ActiveDocs is an award-winning global provider of template management and document automation solutions.
DialSource

DialSource

par DialSource

(1 avis)
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM. DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics.
Presence AI

Presence AI

par Messagera

(1 avis)
A communication solution dedicated to appointment-making businesses. Allow your customers to book, reschedule, ask Q's easily over texting and voice-enabled devices like Amazon Alexa. Add the "message" button on your google map listing A communication solution dedicated to appointment-making businesses. Allow your customers to book, reschedule, ask Q's easily over text
Preferred Patron Loyalty

Preferred Patron Loyalty

par Preferred Market Solutions

(72 avis)
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Napersoft CCM

Napersoft CCM

par Napersoft

(3 avis)
Napersoft Customer Communications Management (CCM) solutions are designed to holistically manage customer communications across all lines-of-business within an enterprise. Our solutions empower business users to quickly and easily compose, format and deliver relevant and personalized customer communications at the right time in customer-preferred channels, helping to enrich the overall customer experience. Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business.
WebDocs Generation

WebDocs Generation

par DocPath

(1 avis)
Web-based on-demand document generation tool with version control and template interpreting functionality. Improve customer communications and document processes with real-time document generation tool.
Zendesk Connect

Zendesk Connect

par Zendesk

(1 646 avis)
Customer engagement and communication tool that generates personalized messges levereging existing customer interaction history data. Customer engagement and communication tool that generates personalized messges levereging existing customer interaction history data.
WhatsApp

WhatsApp

par WhatsApp

(45 avis)
Messaging app that enables real time customer communications for small businesses. Messaging app that enables real time customer communications for small businesses.
Viber

Viber

par Viber Media

(15 avis)
Customer engagement and communication tool with eCommerce brand discovery options for small businesses. Customer engagement and communication tool with eCommerce brand discovery options for small businesses.
Telegram

Telegram

par Telegram

(10 avis)
Secure messaging app that helps small businesses keep their customers up to date on news, events, and promotions. Secure messaging app that helps small businesses keep their customers up to date on news, events, and promotions.
NHANCE NOW

NHANCE NOW

par NHANCE NOW

(5 avis)
A customer experience management platform to help brands have an effective post purchase experience. A customer experience management platform to help brands have an effective post purchase experience.
Blinger.io

Blinger.io

par Blinger

(3 avis)
Blinger.io is an omni-channel software platform which allows clients to connect to their customers through popular messengers, e-mail and live chat with a single API, interface or integration with helpdesks. Blinger.io is the best omni-channel software platform that provides access to messengers, email and live chat .
Groupnote

Groupnote

par Groupnote

(2 avis)
One way group chat that allows to send group messages with no replies at schools, sport clubs or any other businesses. One way group chat that allows to send group messages with no replies at schools, sport clubs or any other businesses.
Cincom Eloquence

Cincom Eloquence

par Cincom Systems

(1 avis)
Improve customer experience and streamline customer communications management processes with document design, delivery, and deployment tools. Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools.
Striata

Striata

par Striata

(0 avis)
Cette plateforme d'application évolutive et multi systèmes d'exploitation prend en charge la génération, la distribution et le stockage de volumes importants de messages et de documents sur plusieurs canaux. Axée sur la sécurité des données et des processus, la plateforme peut accepter et utiliser n'importe quel format de données, elle supporte des extensions de cartographie personnalisée et plusieurs formats de sortie (PDF, EMC, HTML) et plusieurs canaux (e-mail, texte, web, application mobile). Cette plateforme d'application évolutive et multi systèmes d'exploitation prend en charge la génération, la distribution et le stockage de volumes importants de messages et de documents.
Customer Communications Manager
Kofax Customer Communications Manager est une solution professionnelle de gestion des communications clients (customer communications management) sur le web qui permet aux entreprises de gérer la motivation auprès des clients, en communiquant avec leurs clients sur plusieurs canaux, et avec un minimum d'effort informatique. Elle crée une communication pertinente, précise et hautement personnalisée pour vos clients et la diffuse via des canaux mobiles, e-mail, imprimés, sur portail et autres. La solution Customer Communications Manager permet aux entreprises de gérer la motivation et la communication avec les clients sur plusieurs canaux.
OmniOMS

OmniOMS

par Newgen Software

(0 avis)
Engage your customers across multiple channels with personalized communications design and authoring capabilities. Engage your customers across multiple channels with personalized communications design and authoring capabilities.
EngageOne Server

EngageOne Server

par Pitney Bowes

(0 avis)
Print and digital document production solution designed to manage engaging customer communications. Print and digital document production solution designed to manage engaging customer communications.
OMS-200

OMS-200

par Neopost

(0 avis)
Automate personalization of printed customer communications with output management software that adds marketing collateral to invoices. Automate personalization of printed customer communications with output management software that adds marketing collateral to invoices.
SmartCOMM

SmartCOMM

par Smart Communications

(0 avis)
Smart Communications is the leading cloud-based platform for enterprise customer communications. As the only cloud solution ranked as a Leader in Gartners Magic Quadrant for Customer Communications Management, more than 350 global brands many in the worlds most highly regulated industries rely on Smart Communications to make multi-channel customer communications more meaningful, while also helping them simplify their processes and operate more efficiently. We help the worlds largest enterprises simplify their customer and business communications.
CCM Gateway

CCM Gateway

par Crawford Technologies

(0 avis)
Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage. Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage.
HARMONIE COMMUNICATION SUITE
Helps organisations produce meaningful and omni channel customer communication. Helps organisations produce meaningful and omni channel customer communication.
Smartz Chat

Smartz Chat

par Azuka

(0 avis)
Smartz Chat is an omni channel communications platform which enables users to have a central point of contact with their clients and staff, replacing traditional communication methods, emanating from multiple sources such as Facebook, Twitter, WebChat and Short text messages. Communications are managed centrally, supported by a suite of reports, dashboard and individual work queues.The software facilitates bulk communications, at reduced costs and empowers users to have a consolidated view. Smartz Chat is a solution that allows for two way communications as an alternative to traditional methods.
Altvia Correspond Premium Edition
Take your relationships to the next level with Altvia Correspond Premium Edition, an end-to-end solution to communicate with your entire network, from prospects to investors Take your relationships to the next level with Altvia Correspond Premium, an end-to-end solution to communicate with your network.
freshMerge

freshMerge

par Fresh Finance

(0 avis)
freshMerge is a licensed communication software solution managed by your marketing department that benefits your large sales team and employees. Dynamic newsletters, social media posts, and a downloadable print PDF mailer provide your sales team interactive content solutions to help build relationships and maintain business. Whether you have a sales team of 10 or 50,000+, inputting articles and photos once makes it easy to control messaging at the corporate level. Email, Social Media, and Print SaaS for large sales teams that send out the same individually branded content.
Exstream

Exstream

par OpenText CEM

(0 avis)
Customer communications management Customer communications management
OPINATOR

OPINATOR

par Innology Ventures

(0 avis)
OPINATOR is an ecosystem of Customer Experience Management and Interactive Digital Marketing services that enables businesses to generate personalized, context-dependent, two-way interactions with consumers across multiple channels to increase customer acquisition, loyalty and satisfaction, prevent abandonment and increase sales. Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel.
Dimelo By RingCentral
Dimelo permet aux entreprises de gérer tous leurs canaux de relation client digitale au sein d'une même plateforme. Par conséquent, les agents peuvent gérer plusieurs canaux à travers une interface unique, augmentant ainsi leur vitesse de réponse, rationalisant l'affectation des ressources et nivelant le flux pendant les périodes de pic, pour une meilleure satisfaction du client. Plus de 14,5 millions messages provenant de diverses sources (e-mail, chat, messagerie, réseaux sociaux, etc.) sont classés et envoyé aux agents en charge du service clients. Gérez tous vos canaux de relation client digitale via une plateforme unique.
Roojoom

Roojoom

par Roojoom

(0 avis)
Roojooms is a customer journey management platform that creates relevant and personal digital experiences across all channels. Roojooms is a customer journey management platform that creates relevant and personal digital experiences across all channels.
reinfer

reinfer

par reinfer

(0 avis)
Makes human conversations understandable at scale and actionable to machines Makes human conversations understandable at scale and actionable to machines
Adbrain

Adbrain

par Adbrain

(0 avis)
Helps to engage with customers with a personalized, consistent message across devices, channels, and platforms. Helps to engage with customers with a personalized, consistent message across devices, channels, and platforms.
Queaxis

Queaxis

par Uninand Technologies

(0 avis)
Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment. Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment.
M/TEXT CS

M/TEXT CS

par kühn & weyh Software

(0 avis)
M/TEXT CS helps to integrate successful customer communications management (CCM) and effective document creation. M/TEXT CS helps to integrate successful customer communications management (CCM) and effective document creation.
RTIM

RTIM

par ALMATO

(0 avis)
RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer. RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer.
Alan Systems

Alan Systems

par Alan Systems

(0 avis)
Alan Systems increases your performance in sales and customer service area and is making work more productive and enjoyable. Alan Systems increases your performance in sales and customer service area and is making work more productive and enjoyable.
PersonalEffect TransMedia
Deliver a better brand experience for your customers with PersonalEffect TransMedia, an all-in-one solution for creating, managing and monitoring multichannel, 1:1 campaigns. This fully integrated solution controls all touch points across all media: print, email, Web and SMS for the production of sophisticated Cross Media campaigns that offer complete brand control and messaging synchronization regardless of communication channel. An all-in-one solution for creating and launching integrated, personalized campaigns across every channel
Oceanus

Oceanus

par DataOceans

(0 avis)
CCM solution delivered as a managed service that helps companies manage and deliver personalized communications from one platform. CCM solution delivered as a managed service that helps companies manage and deliver personalized communications from one platform.
Airy Messenger
Using messaging, Airy enables businesses to have meaningful conversations that form long-lasting relationships with their customers by carefully balancing technology and human interaction. Businesses rely on Airy for new customer acquisition, personalized content engagement, and customer. Airy helps solve complicated business problems by deploying their suite of robust automations and exceptional multi-platform applications. Airy helps you engage in meaningful conversations with your customers that form long-lasting relationships through messaging.
esendex

esendex

par esendex

(0 avis)
Combine Esendex SMS, Voice, Email & Web solutions to maximize communications. We offer specific features for your industry! Combine Esendex SMS, Voice, Email & Web solutions to maximize communications. We offer specific features for your industry!
Cosmose

Cosmose

par Cosmose

(0 avis)
Cosmose, sophisticated location technology that allows retailers to target offline customers via online channels. Cosmose, sophisticated location technology that allows retailers to target offline customers via online channels.
Aivo

Aivo

par Aivo

(0 avis)
Save time, answer automatically! AgentBot is an automatic customer support solution that uses AI to understand and solve customers needs in real time. Have natural conversations. Not flows, not options. AgentBots natural language understanding engine allows it to interpret conversational language and it learns from every interaction. AgentBot is an Artificial Intelligence solution that integrates human empathy and human-like dialogues in customer service communication. You will get 30 days FREE TRIAL, where you can setup your own AgentBot. No credit card required.