Logiciels de Customer Success

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39 produits trouvés

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Gainsight

Gainsight

par Gainsight

(14 avis)

Our powerful platform was purpose built to turn disparate customer data from multiple sources into insights and action that drive measurable business outcomes for your clients. Gainsight's applications will help you programmatically drive client outcomes across all your customers segments. Our applications include Insights, Feedback, Collaboration, Engagement and Outcomes. En savoir plus sur Gainsight

Thought Industries

Thought Industries

par Thought Industries

(14 avis)

The Thought Industries award-winning Learning Business Platform is helping for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more drive revenue and scale learning operations. The platform enables businesses to create customized, white-labeled learning environments, author and create powerful learning experiences, and monetize courseware with integrated commerce and licensing capabilities - all from a consolidated cloud-based solution. En savoir plus sur Thought Industries

ProsperWorks CRM

ProsperWorks CRM

par ProsperWorks

(225 avis)

ProsperWorks est le CRM n° 1 pour les utilisateurs de Customer Success G Suite. ProsperWorks CRM s'intègre parfaitement à G Suite, supprime la saisie manuelle des données et est très facile à utiliser. Si vous pouvez utiliser Gmail, vous saurez comment utiliser ProsperWorks. Rejoignez plus de 10 000 clients qui aiment utiliser ProsperWorks et commencez à vendre plus avec les équipes de CRM à utiliser aujourd'hui. En savoir plus sur ProsperWorks CRM

Liveoak

Liveoak

par Liveoak Technologies

(12 avis)

Use Liveoaks secure conferencing and collaboration platform to engage customers, provide live assistance and complete more digital transactions. Liveoak makes it easier for your remote customers to do business with your organization. Liveoak provides tools for remote customer engagement, onboarding and transactions for the financial services, banking, credit union and insurance industries.The Liveoak conferencing platform recreates the power of a face-to-face interaction for remote customers. En savoir plus sur Liveoak

Five9

Five9

par Five9

(244 avis)

Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. En savoir plus sur Five9

elevio

elevio

par elevio

(6 avis)

Elevio rend vos produits plus faciles à apprendre. Amélioration de la rétention, tout en réduisant vos charges d'assistance. Ils réunissent votre offre d'assistance existante pour offrir une expérience tout-en-un à vos clients, en améliorant la formation de vos clients et en fournissant une assistance à la demande à vos clients, à l'endroit et au moment opportuns. Plus de 500 entreprises comme Atlassian, Heap, Adroll et Dell utilisent elevio pour améliorer l'éducation des clients et réduire les charges d'assistance. Profitez de la version d'essai gratuite de 14 jours En savoir plus sur elevio

Blue Enterprise Surveys

Blue Enterprise Surveys

par eXplorance

(7 avis)

Le logiciel d'enquête Blue destiné aux entreprises prend en charge toutes les initiatives centrales et majeures de gestion de l'opinion en ligne au sein de votre organisation, notamment dans les domaines de la motivation des collaborateurs, de la satisfaction client et des enquêtes sur le service client. Grâce à ses fonctionnalités d'intégration inégalées (SIRH, CRM, SIS...), Blue offre une automatisation complète et assiste les décisions stratégiques clés. En savoir plus sur Blue Enterprise Surveys

Yotpo

Yotpo

par Yotpo

(89 avis)

La solution intégrée de Yotpo permet aux marques d'e-commerce de recueillir des avis clients, des photos et des Q et R à partir d'une plateforme unique pour augmenter le trafic, la preuve sociale et les ventes. Partenaire officiel de Google, Facebook et Shopify Plus et intégrant des plateformes et des outils commerciaux de premier plan tels que Bigcommerce, Magento et Bronto, Yotpo permet aux marques de tirer parti du contenu de leurs clients sur tous les canaux marketing.

CXM

CXM

par Creedenz Solutions

(5 avis)

CXM is a mid-market CRM+ platform that utilizes Adaptive Data Technology to provide a unified customer vision combined with the best-of-breed workflow automation and real-time visibility. The simplicity of CXM ensures that you spend more time doing what you do best, without sacrificing time or giving up control. CXM is the most flexible CRM systems on the market and gives you unlimited freedom in providing a tailored experience across all business functions. Available as SaaS or On-Premise.

Totango

Totango

par Totango

(4 avis)

Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.

MindTouch

MindTouch

par MindTouch

(0 avis)

MindTouch transforms the product and help content your company already produces into a customer engagement channel. Enrich the customer's record with valuable behavioral data based on the user's interactions with your product content. Create a mobile-ready, SEO optimized site for all of a company's content. MindTouch can double organic web traffic, triple user time on your site, and reduce the bounce rate by 50%. Turn your buyers & customers into kick-ass product experts.

Natero

Natero

par Natero

(1 avis)

Natero is the only Customer Success platform to merge machine learning for predicting user behavior and big data analytics for deep customer insights. This next generation solution helps Software-as-a-Service (SaaS) companies maximize customer lifetime value, while improving their products and processes.

ClientSuccess

ClientSuccess

par ClientSuccess

(4 avis)

ClientSuccess is a customer success software platform that helps SaaS executives and their customer success teams retain and grow their existing customer base. ClientSuccess was awarded the SIIA CODiE Award for "Best Customer Success Management Solution" as well as being selected to the Red Herring Top 100.

Cloud Call Center

Cloud Call Center

par 3CLogic

(44 avis)

3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives.

ChurnZero

ChurnZero

par ChurnZero

(40 avis)

ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content,

Taskfeed

Taskfeed

par Tapply

(17 avis)

Get your customers onboard faster. Easily and automatically spin up repeatable projects when your Salesforce Opportunity is Won. Your project outline is automatically created from templates mapped to Opportunity type, or the products on your Opportunity. Adjust the plan in the rich drag-and-drop Gantt view. Set a baseline to track progress against a commitment. Then share the plan with the customer. Taskfeed is built and runs on the Salesforce platform.

Skilljar

Skilljar

par Skilljar

(13 avis)

Skilljar is the easiest way for businesses to educate their customers, vendors, and partners. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale their customer and partner training programs (aka extended enterprise). Instructors simply upload course content and publish online courses to the web - no developers needed. Data is synced with hundreds of business applications including Salesforce.com.

VeriShow

VeriShow

par HBR Labs

(5 avis)

Verishow is the sales enablement platform for modern sales teams. Simplify the sales process, present faster and improve performance. Built-in sales tools that remove the complexity of connecting prospect and salesperson with the content required to close a deal. VeriShow streamlines the entire sales process, from engagement to presentation and contract signing with click-to-connect omni-channel technology.

Planhat

Planhat

par Planhat

(4 avis)

Planhat is a powerful, beautiful, and an easy to use tool for Customer Success. It helps companies reduce churn, increase and identify upsell opportunities, communicate seamlessly with team members, and these are just a few things Planhat does. At Planhat, we are passionate about customer success and are proud to have been part of the evolution of CS over the past 10 years. With the experience and knowledge we built a solution that we love to use, and one that our customers also enjoy using.

Userlane

Userlane

par Userlane

(4 avis)

Avec Userlane, vous pouvez créer des guides interactifs étape par étape pour expliquer votre logiciel basé sur un navigateur à chaque utilisateur individuellement. Userlane dirige chaque utilisateur en temps réel à travers les processus et leur montre où cliquer ensuite ou quelles données entrer dans le logiciel. La solution parfaite pour optimiser l'intégration des utilisateurs SaaS et augmenter les taux de conversion, d'engagement, d'activation et de rétention grâce à une excellente UX ou automatiser et dimensionner l'intégration et la formation du personnel.

UserIQ

UserIQ

par UserIQ

(1 avis)

For anyone who oversees a website application and worries about churn, UserIQ is a Customer Growth Platform that lets you analyze specific customer segments and their habits within your application to deliver intelligent engagements. Unlike other platforms that only provide intelligence, customer health or targeted engagements, UserIQ delivers all three.

Bolstra

Bolstra

par Bolstra

(1 avis)

An agile customer success management platform built to help companies plan, manage and engage with their customers.

CustomerGauge

CustomerGauge

par CustomerGauge

(1 avis)

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.

Pega Customer Service

Pega Customer Service

par Pegasystems

(0 avis)

Pega Customer Service anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of your interactions, so you can rapidly and continuously evolve your customer service experience.

Preferred Patron Loyalty

Preferred Patron Loyalty

par Preferred Market Solutions

(64 avis)

Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

Amity

Amity

par Amity

(4 avis)

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

Akita

Akita

par Akita

(1 avis)

Web based solution that gives customer success managers the tools they need to retain, nurture, and grow a customer base.

Magentrix Customer Success

Magentrix Customer Success

par Magentrix

(22 avis)

Magentrix Customer Success (CS) redefines collaboration by connecting communication, engagement, learning and analytics in one secure place. Magentrix CS brings powerful tools for real-time communication to every aspect of Customer Success. Increase customer lifetime value by elevating customer satisfaction by giving customers the autonomy to help themselves, get support, access resources, and create a community where they can help each other. Boost productivity, reduce churn and grow revenues.

Starred

Starred

par Starred

(14 avis)

Starred makes feedback better for everyone, and on a human scale. As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with the actionable insights they need to make better decisions and boost loyalty. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good.

STAMP

STAMP

par Stonegate Advisors

(3 avis)

Customer success platform that helps you systematically obtain the voice of the customer.

UXPressia

UXPressia

par UXPressia

(1 avis)

UXPressia is an online tool for customer journey mapping, creating personas and impact maps. It is an optimal balance between sticker-and table-based solutions with an intuitive drag and drop interface and plenty of customizable features. With UXPressia you will design and deliver exceptional experience to your customers. Visualize your customers journeys, create personas, analyze touchpoints in multi channel interactions and invite collaborators to map together and share journeys online!

Strikedeck

Strikedeck

par Strikedeck

(0 avis)

Customer success platform with real-time customer segmentation and prioritization, playbooks, and customer success planning tools.

Appuri

Appuri

par Appuri

(0 avis)

Retention prediction solution built to capture customer activity and analyse behavior applying ad hoc analytics and machine learning.

Boostopia

Boostopia

par Boostopia

(0 avis)

Combine all of your customer data so you can manage your support team without guessing or ugly spreadsheets. We help you easily identify and act on the biggest opportunities to increase team productivity, make customers happier, and help your business grow.

eatNgage

eatNgage

par eatNgage

(0 avis)

eatNgage facilitates remote business lunch meetings with your prospects or clients through smart automated invitation pages. Providing an all inclusive platform with features like: - One click meeting scheduling synced with your calendar - Campaign management - Invitation tracking - Automated reminders - Real Time notifications - Local Meal delivery - Restaurant E cards - Video Conference - Outlook & Gmail Plugins - Integrations to Marketing Automation - CRM Integration

visitorM

visitorM

par visitorM

(0 avis)

Our solution delivers the tools you need to streamline processes while tracking their impact on customer experiences.

Forest Admin

Forest Admin

par Forest

(0 avis)

// Save time for developers - No more design, development, and maintenance. Forest lets you focus on your customer-facing product. // Give autonomy to the business team - No more back-and-forth with the developer team. A back office tailored to your operational needs with a 100% customizable UI. // Scale your operations - No more compromises on your back office's efficiency. We've designed Forest with scalability in mind to help you achieve operational excellence.

CustomerSuccessBox

CustomerSuccessBox

par CustomerSuccessBox

(0 avis)

An Actionable Customer Success Platform for B2B SaaS businesses, CustomerSuccessBox enables every Customer Success Manager to manage hundreds of accounts while growing a multi million dollar portfolio. We want to lower the cost of extending success programs. Thereby enabling customers even with lower ARPA or ACV to enjoy the benefits of a success program.

Lymbyc

Lymbyc

par Lymbyc

(0 avis)

Lymbyc enables organizations to undertake data discovery and predictive insight generation through a proprietary NLP based querying language that harnesses Artificial Intelligence, thus helping them to take strategic decisions in real-time across enterprise and consumer spaces. It helps improve decision-making in organizations by curating embedded intelligence across all data sources, while tackling enormous amounts of data, organizational silos and information complexity