Logiciels de Customer Success (Customer Success Software)

Logiciels de Customer Success, France : utilisez Capterra.fr pour trouver les meilleurs outils pour votre entreprise.

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Gainsight

Gainsight

par Gainsight

(17 avis)

Cette puissante plateforme a été spécialement conçue pour transformer des données client disparates provenant de sources multiples en informations et en actions qui génèrent des résultats commerciaux mesurables pour les clients. Les applications de Gainsight aideront à piloter par programme les résultats des clients dans tous les segments clients. Ces applications incluent Insights, Feedback, Collaboration, Engagement et Outcomes. En savoir plus sur Gainsight

Gainsight transforme les points de données en une stratégie réalisable pour la réussite des clients, en permettant d'augmenter la rétention et d'augmenter les revenus. En savoir plus sur Gainsight

Copper

Copper

par Copper (formerly ProsperWorks)

(307 avis)

ProsperWorks est le CRM n° 1 pour les utilisateurs de Customer Success G Suite. ProsperWorks CRM s'intègre parfaitement à G Suite, supprime la saisie manuelle des données et est très facile à utiliser. Si vous pouvez utiliser Gmail, vous saurez comment utiliser ProsperWorks. Rejoignez plus de 10 000 clients qui aiment utiliser ProsperWorks et commencez à vendre plus avec les équipes de CRM à utiliser aujourd'hui. En savoir plus sur Copper

Focus sur les relations, pas sur les enregistrements avec ProsperWorks et Google. Le seul CRM construit, utilisé et recommandé par Google. En savoir plus sur Copper

Liveoak

Liveoak

par Liveoak Technologies

(12 avis)

Use Liveoaks secure conferencing and collaboration platform to engage customers, provide live assistance and complete more digital transactions. Liveoak makes it easier for your remote customers to do business with your organization. Liveoak provides tools for remote customer engagement, onboarding and transactions for the financial services, banking, credit union and insurance industries.The Liveoak conferencing platform recreates the power of a face-to-face interaction for remote customers. En savoir plus sur Liveoak

Keeping the human element in the digital customer experience. Live conferencing + Real-time collaboration + Identity IDV + eSignature En savoir plus sur Liveoak

Five9

Five9

par Five9

(280 avis)

Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. En savoir plus sur Five9

Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. En savoir plus sur Five9

Thought Industries

Thought Industries

par Thought Industries

(19 avis)

The Thought Industries award-winning Customer Learning Platform helps software companies onboard, train, and certify customers on products and services thru online learning. The platform enables businesses to create customized, white-labeled learning environments, author and create powerful learning experiences, and monetize courseware with integrated commerce and licensing capabilities. It's a complete end-to-end suite enabling businesses to serve customers across the entire lifecycle. En savoir plus sur Thought Industries

The Thought Industries' Customer Learning Platform helps software companies onboard, train, and certify customers thru online learning. En savoir plus sur Thought Industries

Front

Front

par Front

(81 avis)

Front est le logiciel de Customer Success pour des clients et des équipes épanouis. Grâce à Front, vous pouvez gérer toutes les conversations des clients au même endroit : e-mails, messagerie de groupe comme [email protected], messages SMS, chat en direct, etc. Accédez aux données Salesforce ou CRM directement dans la boîte de réception, afin d'accéder au contexte nécessaire pour répondre. Les applications restent instantanément à jour. Donnez des réponses personnalisées avec des modèles électroniques et le publipostage. En savoir plus sur Front

Front est le logiciel de Customer Success qui envoie les e-mails, les e-mails de groupe comme [email protected], les messages SMS, les chats en direct et autres dans une seule boîte de réception. En savoir plus sur Front

NiceJob

NiceJob

par NiceJob

(37 avis)

----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer loyalty + create advocates by getting them to recommend you to all their friends via online reviews. Like referrals only 1000x better. See who your biggest fans are + identify and nurture opportunities for repeat business & upsells. No contracts, 14-day free trial, then just $75/month. ----> Learn more at get.nicejob.co <---- En savoir plus sur NiceJob

----> The easiest way to increase customer loyalty + create advocates. Identify & nurture repeat sales opportunities. Try it free! En savoir plus sur NiceJob

Blue Enterprise Surveys

Blue Enterprise Surveys

par eXplorance

(7 avis)

Exploitez le logiciel de sondage Blue destinés aux entreprises pour mesurer chaque point de contact avec vos clients. Grâce à ses fonctionnalités d'intégration (HRIS, CRM…) inégalées, Blue contribue instantanément à offrir une expérience optimale et à maximiser la rétention tout en supportant vos décisions les plus importantes. En savoir plus sur Blue Enterprise Surveys

Tirez parti du logiciel Blue Surveys pour soutenir l'implication des parties prenantes. Classé n° 1 pour l'automatisation, l'accessibilité, la flexibilité et le reporting. En savoir plus sur Blue Enterprise Surveys

AppsForOps Timeline

AppsForOps Timeline

par AppsForOps

(16 avis)

Customer Success - powered by being in the know. Next level visibility on customer activity spanning your organisation's people, processes and systems. Easily see the whole picture and act on what matters most. View a timeline of all customer activity right in your Outlook inbox. Activity could include emails, calls, tasks, notes and data flowing in from any of your existing systems: your sales, marketing, customer support systems and more. En savoir plus sur AppsForOps Timeline

AppsForOps Timeline is a game changing Customer Success software platform. En savoir plus sur AppsForOps Timeline

Agile CRM

Agile CRM

par Agile CRM

(268 avis)

Logiciel de service client Agile CRM - fournit un service supérieur à la clientèle afin de satisfaire les clients à long terme. Agile CRM permet aux entreprises de proposer une expérience de support client plus personnalisée. Grâce à une foule de fonctionnalités puissantes d'assistance technique à portée de main, il devient possible de mieux comprendrez les clients afin de leur apporter ce dont ils auront le plus besoin au moment opportun. En savoir plus sur Agile CRM

Agile CRM est une suite complète de ventes, de marketing et de services conçue pour permettre aux PME de vendre et de commercialiser comme les sociétés du classement Fortune 500. En savoir plus sur Agile CRM

CXM

CXM

par Creedenz Solutions

(5 avis)

Dynamic and Flexible CRM+ solution that can adapted to meet your growing business needs faster and for less than all other vendors

Dynamic and Flexible CRM+ solution that can adapted to meet your growing business needs faster and for less than all other vendors

Gainsight

Gainsight

par Gainsight

(17 avis)

Gainsight turns data points into an actionable strategy for customer success, allowing you to increase retention and expand revenue.

Gainsight turns data points into an actionable strategy for customer success, allowing you to increase retention and expand revenue.

Totango

Totango

par Totango

(7 avis)

Totango est une plateforme de réussite des clients qui stimule l'action et la concentration des équipes et des résultats prévisibles pour la gestion.

Totango est une plateforme de réussite des clients qui stimule l'action et la concentration des équipes et des résultats prévisibles pour la gestion.

MindTouch

MindTouch

par MindTouch

(1 avis)

Transformez votre produit et le contenu d'aide en un canal d'engagement client qui augmente le trafic web, stimule les ventes et améliore l'assistance.

Transformez votre produit et le contenu d'aide en un canal d'engagement client qui augmente le trafic web, stimule les ventes et améliore l'assistance.

Natero

Natero

par Natero

(1 avis)

Data-Driven Customer Success Management platform for B2B SaaS.

Data-Driven Customer Success Management platform for B2B SaaS.

ClientSuccess

ClientSuccess

par ClientSuccess

(4 avis)

ClientSuccess is a customer success software platform that helps SaaS companies retain and grow their customer base.

ClientSuccess is a customer success software platform that helps SaaS companies retain and grow their customer base.

ChurnZero

ChurnZero

par ChurnZero

(50 avis)

ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!

ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!

Cloud Call Center

Cloud Call Center

par 3CLogic

(47 avis)

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.

Taskfeed

Taskfeed

par Tapply

(18 avis)

Customer Onboarding Project Management for Salesforce

Customer Onboarding Project Management for Salesforce

Exceed

Exceed

par Intellum

(15 avis)

Intellum's Exceed LMS is the first Open Asset Learning Management System on the market.

Intellum's Exceed LMS is the first Open Asset Learning Management System on the market.

Skilljar

Skilljar

par Skilljar

(13 avis)

Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training.

Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training.

Planhat

Planhat

par Planhat

(8 avis)

Customer Success can be chaotic. Simplify your work, save time and build value with Europe's leading Customer Success platform.

Customer Success can be chaotic. Simplify your work, save time and build value with Europe's leading Customer Success platform.

VeriShow

VeriShow

par HBR Labs

(5 avis)

La technologie de vente de VeriShow fournit tout ce dont un vendeur a besoin pour se connecter, présenter et conclure avec des perspectives en ligne.

La technologie de vente de VeriShow fournit tout ce dont un vendeur a besoin pour se connecter, présenter et conclure avec des perspectives en ligne.

Picnic

Picnic

par Pug Pharm Productions

(5 avis)

Plateforme de gamification unique pour fidéliser vos clients et augmenter votre chiffre d'affaires et votre croissance en impliquant la communauté de manière amusante et ludique.

Plateforme de gamification unique pour fidéliser vos clients et augmenter votre chiffre d'affaires et votre croissance en impliquant la communauté de manière amusante et ludique.

Userlane

Userlane

par Userlane

(5 avis)

Automatisez et optimisez l'intégration des utilisateurs pour leur offrir un CX hors pair afin de pouvoir augmenter les conversions, l'engagement et la fidélité des clients sans plonger dans les codes.

Automatisez et optimisez l'intégration des utilisateurs pour leur offrir un CX hors pair afin de pouvoir augmenter les conversions, l'engagement et la fidélité des clients sans plonger dans les codes.

UserIQ

UserIQ

par UserIQ

(2 avis)

UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel.

UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel.

Bolstra

Bolstra

par Bolstra

(1 avis)

An agile customer success management platform built to help companies plan, manage and engage with their customers.

An agile customer success management platform built to help companies plan, manage and engage with their customers.

CustomerGauge

CustomerGauge

par CustomerGauge

(1 avis)

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.

Pega Customer Service

Pega Customer Service

par Pegasystems

(0 avis)

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.

Preferred Patron Loyalty

Preferred Patron Loyalty

par Preferred Market Solutions

(69 avis)

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

Amity

Amity

par Amity

(4 avis)

The Most Powerful Customer Success Software.

The Most Powerful Customer Success Software.

Akita

Akita

par Akita

(1 avis)

A full-featured Customer Success Management platform that helps you reduce churn and increase revenue from your existing customer base.

A full-featured Customer Success Management platform that helps you reduce churn and increase revenue from your existing customer base.

Magentrix Customer Success

Magentrix Customer Success

par Magentrix

(23 avis)

Magentrix Customer Success increases engagement, productivity and revenues. Deliver superior customer service while reducing costs.

Magentrix Customer Success increases engagement, productivity and revenues. Deliver superior customer service while reducing costs.

UXPressia

UXPressia

par UXPressia

(20 avis)

Plateforme en ligne conçue pour créer une expérience utilisateur exceptionnelle grâce à la cartographie du parcours client, à la création de profils et aux techniques de cartographie d'impact.

Plateforme en ligne conçue pour créer une expérience utilisateur exceptionnelle grâce à la cartographie du parcours client, à la création de profils et aux techniques de cartographie d'impact.

Starred

Starred

par Starred

(15 avis)

Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.

Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.

STAMP

STAMP

par Stonegate Advisors

(3 avis)

Customer success platform that helps you systematically obtain the voice of the customer.

Customer success platform that helps you systematically obtain the voice of the customer.

UserGuiding

UserGuiding

par Ynot Partners

(1 avis)

Helps companies improve product adoption by designing interactive guides and help pages without coding.

Helps companies improve product adoption by designing interactive guides and help pages without coding.

Prescience for Self-Service

Prescience for Self-Service

par Transversal

(0 avis)

Customer self-service software that enables you to manage both online content & correspondence through a single process.

Customer self-service software that enables you to manage both online content & correspondence through a single process.

Strikedeck

Strikedeck

par Strikedeck

(0 avis)

Customer success platform with real-time customer segmentation and prioritization, playbooks, and customer success planning tools.

Customer success platform with real-time customer segmentation and prioritization, playbooks, and customer success planning tools.

Appuri

Appuri

par Appuri

(0 avis)

Retention prediction solution built to capture customer activity and analyse behavior applying ad hoc analytics and machine learning.

Retention prediction solution built to capture customer activity and analyse behavior applying ad hoc analytics and machine learning.

Boostopia

Boostopia

par Boostopia

(0 avis)

Improving the customer experience and turning support into a revenue-generating channel for B2C companies.

Improving the customer experience and turning support into a revenue-generating channel for B2C companies.

eatNgage

eatNgage

par eatNgage

(0 avis)

A solution facilitating remote business lunch meetings with your prospects or clients through smart automated invitation pages.

A solution facilitating remote business lunch meetings with your prospects or clients through smart automated invitation pages.

visitorM

visitorM

par visitorM

(0 avis)

Our solution delivers the tools you need to streamline processes while tracking their impact on customer experiences.

Our solution delivers the tools you need to streamline processes while tracking their impact on customer experiences.

Forest Admin

Forest Admin

par Forest

(0 avis)

The universal back office that helps companies execute fast and at scale, with no time wasted on internal tools developed in-house.

The universal back office that helps companies execute fast and at scale, with no time wasted on internal tools developed in-house.

CustomerSuccessBox

CustomerSuccessBox

par CustomerSuccessBox

(0 avis)

Actionable customer success platform for B2B SaaS. Drive product adoption, reduce churn, manage CSM portfolio, increase LTV & more.

Actionable customer success platform for B2B SaaS. Drive product adoption, reduce churn, manage CSM portfolio, increase LTV & more.

Lymbyc

Lymbyc

par Lymbyc

(0 avis)

World's first Virtual Analyst that is available to business users 24*7 and can answer simple/complex data related queries in real time

World's first Virtual Analyst that is available to business users 24*7 and can answer simple/complex data related queries in real time

ReplayMonster

ReplayMonster

par Bouncezap

(0 avis)

A tool that records user session on the browser on client's website. This helps further product improvement and for analysis purposes.

A tool that records user session on the browser on client's website. This helps further product improvement and for analysis purposes.

SnapCall

SnapCall

par seampl

(0 avis)

Replace phone numbers from your websites & apps with a button. Enrich call with contextual user's data and improve customer experience.

Replace phone numbers from your websites & apps with a button. Enrich call with contextual user's data and improve customer experience.

SUPERLINK

SUPERLINK

par Croosing

(0 avis)

Ensure clients satisfaction and achieve your business objectives - by executing the best scenarios across your website.

Ensure clients satisfaction and achieve your business objectives - by executing the best scenarios across your website.