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CUGIC est un logiciel de discussion en ligne et de helpdesk haut de gamme pour les petites, moyennes et grandes entreprises. Vous pouvez désormais convertir les visiteurs de votre site web en clients satisfaits, presque n'importe où ; via l'application, sur votre site web ou sur les réseaux sociaux. La solution vous permet également de personnaliser entièrement l'expérience de discussion en ligne en fonction de votre marque, de suivre les visiteurs du site, d'envoyer des invitations à des discussions proactives, d'accéder à tous les rapports, de bénéficier des droits d'administrateur et bien plus encore. Commencez dès aujourd'hui GRATUITEMENT !
La plupart des entreprises convertissent leur trafic web en ventes, vous serez également en mesure de convertir vos visiteurs en clients rapidement
IVCBox est un outil de communication client pour les sites web. Le widget comprend un chat en direct, un appel vidéo, le partage de fichiers, un chatbot et la gestion de profil. Son but est d'automatiser le support client pour une activité en ligne, d'augmenter les ventes et d'optimiser les conversions. IVCBox convient aux entreprises qui ont besoin d'améliorer leur service client et leur consulting en ligne ou de fournir un support personnel pour renforcer la confiance avec leurs clients. Intensifiez votre activité en ligne avec ce logiciel et profitez d'une version d'essai gratuite !
IVCBox est un widget de communication tout-en-un pour les sites web. Obtenez votre version d'essai gratuite et profitez d'un chat en direct, d'un chatbot et d'un appel vocal et vidéo !
Bot building and subscriber management platform that specializes in Facebook messenger marketing.
Bot building and subscriber management platform that specializes in Facebook messenger marketing.
Established in the UK at the inception of the Live Chat concept, Click4Assistance was one of the first, ground-breaking providers to introduce Live Chat for Websites.
Experiences by Click4Assistance provides a fully customisable instant messaging solution that provides the flexibility to tailor your visitors' Experience on your website. Full UK unrivalled support and advice.
Established in the UK. Click4Assistance was one of the first, ground-breaking providers to introduce Live Chat for Websites.
Meet the next generation of live chat. Help.com Chat comes with all of the great features your growing team needs and expects, standard. No extra costs or hidden fees. Help.com Chat also offers in-depth reporting right out of the box. No pivot tables required. Our two-way Salesforce and Zendesk integrations let your teams see information about existing customers as well as create new tickets, leads, contacts, and more from directly within the chat interface. Start your 30-day free trial today.
Help.com makes live chat software designed for growing companies. Our Chat comes with unlimited logins and scales with your business.
NOUVEAU : Découvrez ce chatbot destiné au service client !
Solution hautement sécurisée de messagerie instantanée, pouvant être adaptée à vos besoins. Doté de commandes intuitives et d'une interface personnalisable, le logiciel Live Guide a été conçu pour fonctionner de façon optimale. Composé de fonctionnalités astucieuses, telles que l'aperçu de la conversation, le service d'assistance à distance et la messagerie audio/vidéo, le produit peut également s'intégrer aisément à un logiciel ou système tiers. Solution de choix des entreprises, Live Guide offre un haut niveau de sécurité ainsi que des services hors pair d'assistance et de formation.
Solution sécurisée de messagerie instantanée, spécialement adaptée à vos besoins. Excellentes fonctionnalités et service d'assistance hors pair.
Brring's lead-gen widget increases telephony and voice engagement on your website. Like live chat but for voice. It lets a visitor connect with an agent in seconds. If agents are busy we allow visitors to schedule a call for later. Everyone gets a notification just before the call and gets auto dialled when the call time arrives. With calendar reminders and business hour settings you see the calls in your calendar and don't need to worry about missing any out of hours calls.
Brring helps convert more inbound leads and book customer calls faster.
AliveChat started as an experiment born on the campus of University of Texas in Austin, which evolved quickly into a global operation trusted by more than 11,000 web and mobile sites in over 120 countries around the world. Since 2004, our feature-rich, industry-leading, and award-winning Live Chat and Click-To-Call solutions AliveChat and AliveDial are being used to meet and greet website visitors, answer questions, increase leads and close sales.
WebsiteAlive is a online communications provider dedicated to creating an innovative and customized live chat experience.
Live chat with your website visitors from Slack and Telegram.
A better way to talk with your customers. No additional software. Unlimited agents.
Live chat with your website visitors from Slack and Telegram.
Articbot is a multilingual chatbot powered by conversational AI helping enterprises to automate customer engagement through multiple channels like website, mobile applications(both Ios and Android), social messaging apps(Facebook Messenger, Instagram, Whatsapp). Articbot is also coming with a most advanced live chat facility with auto-routing and session-based escalation facilities. Articbot is a zero coding chatbot with easy chatbot training.
AI-driven chatbot with multilingual support and advanced live chat
Customer conversation platform that tracks website visitors, helps to capture leads, return customers and provide support. With a full range of marketing instruments, Dashly raises conversions on every step of the funnel:
-eCRM to keep visitors and leads;
- used data tracking without coding;
- live chat;
- email, pop-up forms to engage users;
- triggered messages to reduce retention;
- analytics to estimate effectiveness.
Customer conversational platform to generate more leads, close more deals and help your customers succeed
Real-time commenting, community chat and live blogging tools with robust social features, audience insights and AI auto moderation.
Real-time commenting, community chat and live blogging tools with robust social features, audience insights and AI auto moderation.
The best way to generate leads and get more customers. Understand what people are doing to build better products and provide the best customer support with rich user profile profiles, contact enrichment and dynamic customer database and CRM connector- connect to your favourite products.
Live chat software and messaging. Chat to visitors to capture leads, close sales and create happy customers.
Visitlead is a completely new and unique On-Site Marketing Tool, which combines all features in a single solution.
What possible with Visitlead? To identify promising Visitors instantly - and to start a sales conversation with them! Send fitting offers, latest informations or other things that might be interesting; start a sales conversation (even with real voice & video chat) and convince them of your product.
For an online demo please contact us directly!
Web based solution for Live Chat and Sales Enablement.
Real Time Monitoring, Live Chat, Co-Browsing, Heat Map, Exit Intent, ...
Beautiful, simple live chat software for business - get closer to your website visitors.
Beautiful, simple live chat software for business - get closer to your website visitors.
FuseDesk is THE Integrated Help Desk and Messaging Platform Add-On for Keap and Infusionsoft by Keap with deep integration leveraging InfusionsoftID login, full Infusionsoft template support (including Infusionsoft merge field data, custom fields, and automation links), powerful Infusionsoft automation with Campaign Builder and so much more. Come see why Infusionsoft users are upgrading their help desk to FuseDesk today with a full feature, no time limit, no credit card needed, free app!
FuseDesk is THE Integrated Help-Desk and Messaging Platform built for Infusionsoft and Keap from the start. Get a Free App Today!
Richpanel is a Live Chat & Helpdesk tool specially designed for e-commerce stores. With deep integrations to Shopify, Woocommerce & Magento, agents can see data-rich customer profile next to each message. With Richpanel, store owners can support customers on email, live chat, phone and Whatsapp in one place. Support teams can take order actions like cancel, refund & returns in one click. Support teams will be more productive and effective with automation, task bots, macros & collaboration tools
Richpanel is a Live Chat & Helpdesk tool specially designed for Shopify, Woocommerce & Magento.
En développant une puissante technologie de traitement du langage naturel (NLP) et en la mettant à la disposition des développeurs via une plateforme de robot collaborative de bout en bout, la création de robots devient simple, rapide et très efficace. Avec tous les outils nécessaires pour développer, former, connecter et surveiller des chatbots, les développeurs peuvent facilement créer des interfaces de conversation très puissantes. La plateforme est collaborative et permet ainsi à plus de 25 000 utilisateurs de dupliquer des robots, de partager leurs compétences en matière de robot et de collaborer.
Recast.AI permet aux développeurs de créer facilement des robots et aux entreprises d'améliorer le support client avec des agents automatisés.
3rd party integration for Slack that uses Slack as a chat client to chat with site visitors directly.
3rd party integration for Slack that uses Slack as a chat client to chat with site visitors directly.
WhosOn est la plateforme optimale pour les clients qui attendent plus de leur système de support en ligne. Elle intègre une vaste gamme de fonctionnalités : de la traduction en temps réel à l'analyse profonde du web et des performances, en passant par l'analyse des sentiments prête à l'emploi. De plus, WhosOn propose des options d'hébergement flexibles grâce à une prise en charge des implémentations locales, cloud ou hybrides.
Pour comprendre pourquoi WhosOn a su gagner et conserver la confiance des grandes entreprises mondiales depuis plus de quinze ans, profitez de votre version d'essai gratuite dès aujourd'hui.
Logiciel de support en ligne intelligent utilisé par les leaders au Royaume-Uni. WhosOn offre une portée d'évolutivité, de sécurité et de personnalisation avancée. Testez la version d'essai dès aujourd'hui.
Velaro est un logiciel de chat en ligne conçu pour répondre aux besoins de l'entreprise. Des leaders du commerce électronique, de l'enseignement supérieur, des soins de santé ou des produits pharmaceutiques se tournent vers la plateforme intégrée Velaros pour optimiser leurs ventes, offrir un service exemplaire et améliorer la productivité de l'équipe de vente. Velaro est la seule application à proposer la gestion de la performance, une suite d'outils de statistiques analytiques et de reporting conçus pour favoriser l'excellence des agents et la satisfaction des clients. Pour obtenir des retours d'information en temps réel, trouver des moments appropriés au coaching et améliorer en permanence.
Velaro est fournisseur de premier rang de logiciels de chat en ligne de qualité professionnelle.
Low cost web-based chat solution that offers customizable chat windows and dashboards statistics.
Low cost web-based chat solution that offers customizable chat windows and dashboards statistics.
Engage helps you sell immediately anywhere online. It enables sales professionals to be available for live omni-channel customer interactions and sales. Engage is as useful to the daily life of a salesperson as telephone or email. Our clients deploy Engage to various digital touch points so their sales team members can instantly interact one-on-one with visitors, prospects and customers. Engage represents a new way to sell across digital channels. It is polite, friendly, and authentic.
An online, real-time sales management platform. It enables sales professionals to be available for immediate, web-based sales.
Global crowdsourced live chat platform. We use the power of the crowd to staff your website with skilled agents, so you get more leads and happier customers.
Crowdio offers a fully customisable widget, an option to analyse/extract data, a lead form feature, availability on IOS/Android and many more.
We also provide a 24/7 website coverage through our certified freelance agents, who live in different parts of the world and are ready to serve your customers the best way possible.
Chat solution offering a variety of features to automate customer communication. We are also pioneers in crowdsourcing for live chat...
ActivEngage has helped generate more than $15 billion in automotive sales and is one of the most award-winning automotive digital services companies. In 2007, ActivEngage revolutionized the automotive industry by introducing the first managed live chat service for car dealerships. Today, the company's unique set of digital messaging products and retailing services help businesses around the world provide an elite online experience throughout the entire customer lifecycle.
We help dealers connect with customers. We're messaging experts and have products for visibility, engagement, retailing, & retention.
Deskun is a multichannel helpdesk system inside Gmail. With Deskun you can manage customer requests from e-mail, live chat, Facebook, WhatsApp, Twitter, Skype, Viber and Telegram directly from Gmail interface, and set tasks to your employees.
Multichannel helpdesk system for customer support and task management inside Gmail or G Suite.
With Cention you can:
* handle all your channels in one system with pure OMNI-channel support
* get a full 360 view of all your customers communication, including complete history
* have chat bots working side by side with your agents with seamless transfers and full history
* route all errands to the right queue, right agents and right bots automatically
* get external and internal help with our Collaboration feature
* get full statistic coverage with our Reports module
Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
Add live chat to your website, engage with your customers in real-time and increase your revenue. Customize the text and colors of your chat box to fit your website. Receive messages even when you are offline. Provide great customer support with our ticketing system.
Free live chat for your website with real-time monitoring, unlimited websites, unlimited chats and unlimited concurrent chats.
Mobile live chat solution that supports SMS and text messaging chats. Can be easily embedded on your website.
Mobile live chat solution that supports SMS and text messaging chats. Can be easily embedded on your website.
SYNCRO is a website chat software that uses your phone's SMS to chat directly with visitors coming to your site.
SYNCRO is a website chat software that uses your phone's SMS to chat directly with visitors coming to your site.
Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support.
Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.
Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities.
Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever.
Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.
Proonto is a shop assistants marketplace that helps eCommerce companies improve customer loyalty, conversions and sales. We supply our customers with a live chat platform and the skilled, vetted shop assistants to operate it. Our end to end solution provides you with all you need to give your customers an amazingly satisfying experience. With Proonto you will be able to grow your support & sales with ease and with every budget and give your customers all they need, want and
Proonto is a live support solution which includes an advanced live chat software and qualified sales associates to staff it.
Simple widget de chat en direct permettant aux propriétaires de sites de communiquer avec les visiteurs du site par e-mail, SMS et n'importe quelle application de messagerie.
Simple widget de chat en direct permettant aux propriétaires de sites de communiquer avec les visiteurs du site par e-mail, SMS et n'importe quelle application de messagerie.
INSIDE est une plateforme cloud de chat en direct et d'engagement client qui offre des expériences client en temps réel, mesurables et vraiment personnalisées sur votre site web. Apprécié par les professionnels du e-commerce, du numérique, du marketing et du service client du monde entier, INSIDE a prouvé qu'il permet d'augmenter les revenus du site web, d'améliorer l'engagement client et de réduire les coûts du service client.
Plateforme cloud d'engagement client qui offre des engagements personnalisés via le chat, les SMS, les réseaux sociaux, la vidéo et les e-mails.
Vidéo Live Chat desktop et application mobile pour les entreprises. Améliorez votre service client, vos activités de marketing web et votre façon de vendre. TocToc est un outil multimédia, fonctionnant par vidéochat, audio et rappel. Il est utile pour les activités de Vente, d'Assistance et de Marketing numérique, avec son interaction innovante entre le client et l'entreprise. Les clients idéaux de TocToc sont des entreprises qui souhaitent améliorer le service client et économiser des investissements dans le marketing et la vente web.
Video Live Chat pour les entreprises en ligne. Améliorez votre service client, le marketing web et le mode de vente, cela satisfait toujours les clients !
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world.
When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly.
Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
A universal communication channel combining web, Telegram, and Facebook Messenger with analytics to understand your customer behavior.
A universal communication channel combining web, Telegram, and Facebook Messenger with analytics to understand your customer behavior.
The second generation of a conversational AI platform.
The fastest way to create great conversational experiences in any channel, using any of the top AI engines, with or without coding.
Named twice by Gartner Research as a top conversational AI platform alongside Google, Microsoft, IBM and Amazon.
A low-code/no-code conversational AI platform. Create great conversational experiences in any channel, using any of the top AI engines.
A collaborative customer support platform with live chat and ticketing system. Chat with customers from your website, eMail, Twitter, Facebook Page and Facebook Messenger. Work in collaboration with other team members to resolve customer issues, assign conversations, avoid collisions, add internal notes. Use reports to get insights about how your customer success team is doing.
A collaborative, multichannel customer support platform with live chat and ticketing system.
Offre un logiciel de chat en direct pour votre site web avec la possibilité pour vos clients d'utiliser également le support SMS pour les SMS.
Offre un logiciel de chat en direct pour votre site web avec la possibilité pour vos clients d'utiliser également le support SMS pour les SMS.
SaaS based communication & work management tool which is available for mobile app & desktop.
SaaS based communication & work management tool which is available for mobile app & desktop.
Gubagoo is the leading provider of conversational commerce solutions for automotive dealerships and OEMs who use our messaging and digital retailing solutions to activate the online car buying experience from their website or Facebook. Our fully managed omni-channel live messaging service instantly connects consumers to dealerships anytime and anywhere through live dealer chat, text, video and Messenger, converting high quality leads and appointments for dealerships 24/7/365.
Gubagoo ChatSmart advanced live chat makes it easy for your customers to connect with your dealership 24/7/365.
Rocketbots is a customer conversation platform that enables companies to scale their customer engagement without scaling their teams. The Rocketbots platform uses self-learning AI and automation to generate leads, automate engagement & support customers. Rocketbots unifies messaging apps in one place to create a holistic view of chats with powerful broadcast and survey functionality that enables companies to communicate at scale.
The Rocketbots platform uses self-learning AI to help agents respond faster by suggesting replies and automating conversations.
Using messaging, Airy enables businesses to have meaningful conversations that form long-lasting relationships with their customers by carefully balancing technology and human interaction. Businesses rely on Airy for new customer acquisition, personalized content engagement, and customer. Airy helps solve complicated business problems by deploying their suite of robust automations and exceptional multi-platform applications.
Airy helps you engage in meaningful conversations with your customers that form long-lasting relationships through messaging.
Hybrid.Chat is a Human + Chatbot hybrid platform that proactively engages with your customers 24x7 directly from you SLACK, MATTERMOST or any other messaging platform, making your business Always available and Customer friendly. Human agents can take over chat conversations anytime using the messengers they already use.
Build engaging chatbots using simple spreadsheets to automate your conversations. All it need is your internet and some spreadsheet knowledge.
Hybrid.Chat is a perfect blend of Human + Artificial Intelligence that helps you make most of your website by increasing the engagement
As we enter the "now" era, Direct Messaging Applications are becoming the new big customer support paradigm. Callbell helps B2C businesses to better serve their customers through live chat in their favorite channels. Thanks to an easy to set-up cloud platform and a customizable website widget, Callbell centralize all communications in one single place, helping CS and Sales teams to connect to customers across channels.
Callbell helps B2C businesses to better serve their customers through live chat in their favorite channels.
Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows. Using advanced Artificial intelligence and machine learning, Yekaliva learns with every interaction it has. Over time, the chatbot learns to talk as naturally like a human.
Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows.
Synthetix Live Chat has reinvented customer engagement. Compared to email, Synthetix enterprise Live Chat can resolve up to 8 times as many customer queries in the same period of time. Synthetix has proven to reduce abandonment rates and to generate more sales. Live Chat from Synthetix aggregates live key stroke presses, helping agents to anticipate the nature of a query before a customer submits a question. Hypercharge agent productivity and enhance service levels with Synthetix Live Chat.
Synthetix enterprise Live Chat can resolve up to 8 times as many customer queries in the same period of time.
CHATBOT LANDING PAGES + READY-TO-GO CHATBOTS =
A GAME CHANGER FOR AGENCIES
Increase Conversions on All Your Client's Email, Social and PPC Marketing Campaigns by Driving Post-click Visitors Right Into a Conversation on a Dedicated TruCHAT Chatbot Landing Page.
We would like the opportunity to blow you away with the opportunity - please schedule an introductory call and demo so we can show you how to partner with TruCHAT to change the game for your agency.
TruCHAT's Chatbot Landing Pages + Ready-To-Go Chatbots = A Game Changer For Agencies.
Omnicus is a platform that enables an awesome customer experience across voice, chat, email, social media and - all from one unified interface. Give your customers new ways to interact with your company by enabling a text-based conversational interface, such as a virtual assistant, powered by AI. Try for free or schedule a demo to see how Omnicus can enhance your customer experience!
Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface.
Enterprise chatbot for businesses that helps to engage with leads.
Enterprise chatbot for businesses that helps to engage with leads.
Hippo is a 360 solution for your business to engage, acquire and support costumers through live chat software. Interact with your customers across multiple platforms like Facebook Messanger, audio and video calls. Hippo comes with best In-app chat features to boost your productivity like chatbots, screen sharing, third-party integration and many more. Start your one-month free trial now!
Hippo is one stop solution for your business to engage, acquire and support costumers through live chat software.
Ruby delivers virtual receptionist & live chat services using technology to empower personal connections that gain new business.
Ruby delivers virtual receptionist & live chat services using technology to empower personal connections that gain new business.
Real-time live chat and live site monitoring application that is a true, server-based solution.
Real-time live chat and live site monitoring application that is a true, server-based solution.
Office messenger with instant messaging, group discussions, bulletin board, voice/video chat, file transfer, and document management.
Office messenger with instant messaging, group discussions, bulletin board, voice/video chat, file transfer, and document management.
Le logiciel mioot Live Chat permet aux propriétaires d'entreprise de répondre presque immédiatement à toutes les questions des clients, à un coût moindre pour les entreprises et sans frais pour les clients, quel que soit le pays dans lequel ils se trouvent. Dès que le client entre sur votre site web, les agents Live Chat seront informés des informations géographiques comme la ville, la région et le pays, des mots-clés de recherche utilisés par le client pour accéder au site web, etc. L'agent d'assistance en direct sera donc en mesure de répondre rapidement aux besoins du client.
Suivez vos visiteurs en temps réel, invitez-les à discuter en ligne.
MySQL & PHP based live help customer support solution with visitor statistics, offline messaging. Android/iPhone mobile apps available.
MySQL & PHP based live help customer support solution with visitor statistics, offline messaging. Android/iPhone mobile apps available.
Whisbi est un fournisseur mondial de la première plateforme de commerce conversationnel mobile qui combine la vidéo en direct, le chat, la voix et les fonctionnalités de chatbot pour augmenter la conversion des ventes et stimuler l'engagement en temps réel. Les entreprises utilisant cette solution de commerce conversationnel ont amélioré l'engagement client de 6 fois, l'efficacité de 10 fois et ont doublé la conversion des ventes en ligne. Les clients sont des entreprises mondiales dans les secteurs des télécommunications, de l'automobile, des voyages, entre autres, qui souhaitent créer des expériences clients gagnantes en ligne.
Whisbi est un fournisseur mondial de la première plateforme de commerce conversationnel mobile conçue pour combiner en direct vidéo, chat, voix et chatbot.
See who's on your website, send targeted proactive messages and chat with website visitors. Convert web visitors to happy customers.
See who's on your website, send targeted proactive messages and chat with website visitors. Convert web visitors to happy customers.
Web-based help desk solution offering live chat, reports, statistics, and more.
Web-based help desk solution offering live chat, reports, statistics, and more.
Live chat tool for communicating with site visitors with powerful co-browsing feature.
Site owners can understand more about customers browsing site
Invite interested visitors to a conversation to help close sales
Segment and target those that really need dedicated support
Cobrowsing
The most accurate understanding of customer needs based on direct observation of their on-site behaviour.
The operator can easily highlight important items on the website for the visitor.
Live chat tool for communicating with site visitors with powerful co-browsing feature
Brand Embassy (BE) est la plateforme de service client cloud haut de gamme, offrant chat en direct, chat vidéo et co-navigation. BE est une plateforme intégrée à plus de 35 canaux de médias sociaux. Elle offre messagerie instantanée, e-mail, SMS et services de chatbot alimentés par IA réduisant ainsi les coûts du centre d'appels. Brand Embassy est un partenaire de solutions d'entreprise telles que WhatsApp Business Solution ou Apple Business Chat. BE est une solution 100 % sûre, flexible et économique. BE s'intègre facilement à vos systèmes.
Brand Embassy est une plateforme omnicanal de service client numérique pour les centres d'appels. Il offre un puissant Livechat asynchrone.
Ongair is an easy to use dashboard that enables businesses to perform great customer care on WhatsApp and soon on WeChat and other popular Instant messaging platforms.
Customer service on Instant messaging is 7x faster and more personal allowing brands to close customer queries in realtime where their customers spend the most time... on their phones.
With our Zendesk integration you can use Zendesk to manage your team and tickets.
Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms.
Un service chat de groupe pour le site web de votre entreprise. Fournissez à vos visiteurs du texte, de la vidéo et du contenu audio.
Un service chat de groupe pour le site web de votre entreprise. Fournissez à vos visiteurs du texte, de la vidéo et du contenu audio.
IMsupporting provide live chat software and support software solutions to websites across the globe.
The IMsupporting platform is a 100% web based solution that requires zero installation or continuous upgrade or security management.
Advanced features, Departments and multiple operator accounts enable our customers to support their own users base in an efficient way.
IMsupporting provide live chat software and support software solutions to websites across the globe.
ITC's digital customer engagement platform combines support for web chat with all other digital channels, consolidating them into one interface. Allow customers to connect with you on their channel of choice. CRM Integration and complete transaction history gives agents a 360-degree view of your customers, and features like pre-formatted responses, Skills-Based Routing, and integration with WFM make it easy to provide superior digital customer service.
ITC is a digital customer engagement platform with that consolidates live chat and all digital channels into one interface.
LiveHelp, chat en direct facile et flexible pour votre site web. En un clic, les visiteurs du web peuvent chatter avec un agent de votre service client, obtenir des explications en temps réel sur les produits ou services et avoir une référence de confiance. Solution de chat en direct pour l'engagement client. Répondre à vos clients 24h/24, 7j/7.
Solution de chat en direct pour l'engagement client. Répondre à vos clients 24h/24, 7j/7.
Live Chat avec gestion des équipes, messages proactifs et intégration du panier. Vue simple du couloir d'activités pour que l'opérateur reconnaisse les visiteurs les plus potentiels et les visiteurs avec des produits dans le panier. Créez des règles personnalisées pour afficher de manière proactive le chat avec un message spécifique à la situation destiné aux personnes appropriées, par exemple celles avec plus de 100 dans leur panier. Ou laissez le ciblage à cette analytique en temps réel afin de cibler les visiteurs qui n'achèteront qu'après une conversation de chat.
Live Chat avec gestion des équipes, messages proactifs, intégration du panier. Des analyses en temps réel pour cibler uniquement les visiteurs appropriés.
Whether you want to have one conversation, or one million, our low-code software and intuitive APIs will make it happen, enabling you to send real-time communications to your customers in a matter of moments. From small businesses, to global enterprises, weve helped thousands of clients expand and enrich their messaging channels, without the headache. Extend existing system capability, build a new platform from scratch, or use our ready-to-go software. With Comapi powering your communications
Comapi is a communications software that offers features such as live chat, SMS, app messaging and push notifications
Stryng est un outil web de messagerie qui aide les organisations à communiquer avec leurs clients, à partager des documents et à collaborer sur des tâches.
Stryng est un outil web de messagerie qui aide les organisations à communiquer avec leurs clients, à partager des documents et à collaborer sur des tâches.
Une intégration Slack facile à utiliser pour chatter avec les visiteurs de votre site.
Plateforme de communication multicanal intelligente permettant aux entreprises de communiquer avec leurs clients par chat, appel, messagerie instantanée ou SMS.
Plateforme de communication multicanal intelligente permettant aux entreprises de communiquer avec leurs clients par chat, appel, messagerie instantanée ou SMS.
ECommerce oriented online chat solution with numerous chat features, visitor tracking, analytics, team management, and more.
ECommerce oriented online chat solution with numerous chat features, visitor tracking, analytics, team management, and more.
Automated AI chatbots and widgets that help businesses connect with customers in a more meaningful way. Our technology helps the business increase their upsell and revenue, build loyalty and increase customer engagement. We help them get on the messaging bandwagon in less than an hour with our deep learning technology platform
Our customers have been able to increase their orders from the new channels and also open new revenue opportunities while embracing the power of messaging, social media.
AI chatbots and widgets that help businesses connect with customers in a more meaningful way.Voice and chat bots for website and social
CafeX Live Assist transforms digital customer experiences in Microsoft Dynamics 365. Visitors to company websites and mobile applications can engage with marketing campaigns, interact with chatbots, start chat sessions with live agents and transition to real-time conversations through voice, video and cobrowsing. What's unique about Live Assist is its tight integration with Dynamics 365, providing agents with a seamless, single-pane-of-glass experience.
Live Assist for Dynamics 365 delivers omnichannel customer engagement with live chat, bots, cobrowse, voice and video communications.
An online platform that helps digital marketing agencies and professional easily create chatbots for Facebook Messenger.
An online platform that helps digital marketing agencies and professional easily create chatbots for Facebook Messenger.
Your Dealership will be powered by an Industry Leading Chat Software
Your Dealership will be powered by an Industry Leading Chat Software
Web-based solution that provides live chat through lead generation, routing, engagement, social media support and more.
Web-based solution that provides live chat through lead generation, routing, engagement, social media support and more.
Smooch is the complete messaging platform for enterprise software makers.
Smooch is the complete messaging platform for enterprise software makers.
Un widget de chat en direct qui peut être utilisé pour l'engagement client via Facebook Messenger, même après que les clients ont quitté le site.
Un widget de chat en direct qui peut être utilisé pour l'engagement client via Facebook Messenger, même après que les clients ont quitté le site.
Live chat software with automation options so you do not need to have staff available.
Live chat software with automation options so you do not need to have staff available.
The fastest way to help your customers through an intuitive to use live chat that can be placed directly on your website.
The fastest way to help your customers through an intuitive to use live chat that can be placed directly on your website.
Chatkit est le nouveau service Pusher qui ajoute un chat à vos applications web et mobiles.
Chatkit est le nouveau service Pusher qui ajoute un chat à vos applications web et mobiles.
Les clients s'attendent à une assistance efficace via plusieurs canaux. Le temps d'attente pour le traitement des requêtes par le personnel commercial, le service clientèle et les équipes des réseaux sociaux peut entraîner une perte de clients et d'activité. Clickatell Touch est un outil de chat en direct qui vous permet d'homogénéiser vos équipes de réponse sur les canaux entrants pour produire une messagerie cohérente en temps réel et un service à la clientèle à la demande. Cette solution de chat en direct évolutive nécessite d'augmenter les conversions et de fidéliser la clientèle.
Solution de chat en direct omnicanal avec le service client qui vous permet de répondre instantanément aux demandes sur le web, les réseaux sociaux et les appareils mobiles.
Cloud based video platform, allowing you and your human team to have a physical presence anywhere.
Cloud based video platform, allowing you and your human team to have a physical presence anywhere.
Consolto offers a plugin that embeds on your website and enables you communicate with your clients as close as possible to being there with them. On top of the trivial chat, videochat and screen sharing, we've built an innovative collaborative map application tailored to travel agents, tour operators, travel guides and hotels.
In addition, for support and sales teams, we provide a 3D model that is shown to your clients and helps them understand exactly what you're talking about.
Consolto offers website communication including chat, videochat, collaborative map, augmented 3D models, scheduling, payments and more
AI-powered messenger tool that is built within Facebook messenger and is specially built keeping the hospitality sector in mind.
AI-powered messenger tool that is built within Facebook messenger and is specially built keeping the hospitality sector in mind.
Chatify is a Live Chat software that helps you easily handle customer enquiries at any level with your team.
Chatify is a Live Chat software that helps you easily handle customer enquiries at any level with your team.
Business conversation hub, connecting business to customers, employees & processes through smart instant messaging conversations.
Business conversation hub, connecting business to customers, employees & processes through smart instant messaging conversations.
POP is the fastest-growing all-in-one Messenger marketing platform. The future is private. Chat marketing is instant, interactive and has high engagement rates. Our mission is to help people start conversations that grow their business.
Since 2016, we have been enabling people to reach their audience directly through chat. Our self-serve platform enables people to set up messaging campaigns in minutes.
POP is the all-in-one Messenger marketing platform. We help people start conversations that grow their business.
Deploy Qonvo in minutes to start chatting with your customers via WebChat, SMS, Messaging Apps and Social Media. Your team can easily respond to customers via the Qonvo mobile apps, regardless of which messaging channel your customers use to reach you. Qonvo provides customer messaging that's as easy as texting your friends and family.
You shouldn't have to pay to talk with your customers. Your next customer is on your website right now - install Qonvo for free and go say hello.
Grow your business with one conversation at a time.
Customer support system that helps track your website and visitor's statistics.
Customer support system that helps track your website and visitor's statistics.
Provide real-time customer support and visitor communication directly on your site.
Provide real-time customer support and visitor communication directly on your site.
Live Chat Software for sales and support that integrates with Gmail and Google Talk
Live Chat Software for sales and support that integrates with Gmail and Google Talk
Live chat software for business sites. Real-time monitoring of visitors to your site.
Live chat software for business sites. Real-time monitoring of visitors to your site.
Customer service software that combines the accessibility of live chat support, with the indexing capabilities of a knowlegebase.
Customer service software that combines the accessibility of live chat support, with the indexing capabilities of a knowlegebase.
Live chat solution for small businesses and entrepreneurs that works on smartphones, android and ios devices...
Live chat solution for small businesses and entrepreneurs that works on smartphones, android and ios devices...
Cloud End-to-end Interactive Network Solution, Live800 with multiple messaging platforms integration allows you to dig out more potential clients, cut down operational costs, increase the working efficiency.
Efficient customer support assistant, serve millions of clients for 13 years.
Solution de chat en direct avec gestion des messages hors ligne, personnalisation, archives et chat interne pour le support client.
Solution de chat en direct avec gestion des messages hors ligne, personnalisation, archives et chat interne pour le support client.
Logiciels de chat : guide d'achat
Table des matières
Qu'est-ce qu'un logiciel de chat ?
Un logiciel de chat améliore le service client, la génération de leads et l'engagement des clients en permettant aux entreprises d'interagir avec leurs clients en temps réel à l'aide d'une messagerie instantanée équipée d'un agent conversationnel.
Les systèmes de chat se déclinent en deux variantes :
- Widgets : des agents conversationnels qui peuvent être intégrés sur des sites web déjà en ligne.
- Solutions autonomes : des solutions logicielles qui proposent davantage de fonctionnalités comme le suivi des interactions, des taux de réponse et des taux de conversion.
Avantages d'une solution de chat
- Meilleurs taux de conversion des ventes : les logiciels de chat accélèrent le processus de vente en répondant en temps réel aux questions posées par les clients sur un produit ou un service donné, ce qui se traduit par un passage de commandes plus rapide et une augmentation du volume des ventes.
- Maîtrise des coûts liés au service client : les méthodes de service client traditionnelles, par téléphone ou e-mail, s'avèrent souvent trop coûteuses et peu efficaces étant donné que les agents ne peuvent s'occuper que d'un client à la fois. À l'inverse, une solution de chat permet aux agents de traiter simultanément un grand nombre de requêtes.
- Source d'inspiration pour de nouveaux produits et services : afin de faire face à une concurrence de plus en plus féroce tout en répondant aux attentes grandissantes des clients, les PME doivent garder un œil sur les dernières avancées, les nouvelles influences et les domaines qui peuvent être améliorés. Une solution de chat fournit un registre de toutes les questions, demandes d'information, réclamations et suggestions des clients que les entreprises peuvent ensuite analyser pour dégager de nouvelles idées en vue d'améliorer leurs produits et services.
Fonctionnalités clés d'un logiciel de chat
- Personnalisation du chat : personnalisez l'interface du chat à l'aide de différents éléments comme les fenêtres contextuelles et les boutons de chat pour mettre en avant l'identité de votre marque.
- Messagerie en temps réel : permettez aux agents et aux clients de discuter par chat en temps réel.
- Formulaire hors ligne : collectez les demandes d'informations postées sur le chat lorsqu'un client a besoin d'assistance en dehors des heures d'ouverture. Ces questions sont ensuite transférées vers la boîte de réception des agents où elles sont mises en attente de suivi.
- Chat proactif : entamez des sessions de conversation en ligne grâce à un moteur basé sur des règles qui avertit les agents lorsqu'un client a besoin d'aide.
- Transferts/routage : transférez une demande d'information client en attente à un agent disponible si l'agent auquel la demande a été assignée ne peut pas y répondre dans un certain délai.
Points à prendre en compte au moment d'acheter une solution de chat
- Interface de type "responsive" adaptée aux appareils mobiles : pour tirer le meilleur parti d'une solution de chat dédiée à la vente et au support client, les entreprises doivent impérativement prendre en compte les clients qui utilisent des smartphones. Sans interface "responsive" (c.-à-d. une interface qui s'adapte à la largeur de l'écran), les clients sont forcés d'utiliser leur ordinateur portable ou de bureau pour utiliser le chat.
- Intégrations tierces : les PME utilisent diverses solutions clients (ou front-end) conçues spécialement pour les ventes, le CRM, le marketing et le support client. Étant donné que chacune de ces solutions implique un certain degré d'interaction avec les clients, l'intégration d'un logiciel de chat permettra d'améliorer l'engagement sur l'ensemble de vos solutions clients. Par exemple, un programme d'e-mail marketing avec logiciel de chat intégré vous permet d'ajouter un bouton de chat au corps de vos e-mails pour que les destinataires puissent ouvrir une session de chat directement à partir de l'e-mail qu'ils ont reçu. Il est aussi possible d'intégrer un logiciel de chat à votre logiciel de gestion de contenu pour ajouter un bouton de chat à vos sites web.
Principales tendances en matière de logiciels de chat
- Les entreprises cherchent de nouvelles façons de suivre le rendement de leurs agents : les agents de support occupent une place centrale dans toute équipe en contact direct avec la clientèle, ce qui pousse les entreprises à rechercher constamment de nouvelles méthodes pour mesurer plus efficacement le rendement de leurs agents. Selon un rapport de Capterra sur les tendances en matière de service client, les entreprises adoptent peu à peu des "systèmes de sondage post-service qui permettent aux clients d'évaluer les agents de manière individuelle". Les PME ont donc intérêt à sélectionner des produits qui intègrent des fonctions analytiques conçues pour évaluer efficacement le rendement des agents.
- [Les logiciels de chat avec chatbot intégré vont faire parler d'eux : les chatbots sont des agents conversationnels reposant sur des plateformes de machine learning et d'intelligence artificielle (IA). Ainsi, un logiciel de chat avec chatbot intégré permet de répondre facilement aux questions les plus fréquentes des clients sans faire intervenir un agent en ligne, ce qui améliore la disponibilité tout en réduisant les coûts liés au service client.