Logiciels de gestion des plaintes (Complaint Management Software)

Un logiciel de gestion des plaintes aide à suivre, organiser et résoudre les plaintes des clients et à optimiser la productivité des employés qui traitent directement avec les clients. Ce type de solution se caractérise par sa capacité à saisir, classer et acheminer avec précision les plaintes, entraînant ainsi la communication au sein de l'équipe et le respect de la conformité. Voir aussi : logiciel de satisfaction client, logiciel pour service client et logiciel helpdesk.

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Issuetrak

Issuetrak

par Issuetrak

(153 avis)
Do you have trouble managing complaints? Do customer concerns get lost in the shuffle of email & spreadsheets? We've helped restaurants, schools, municipalities, hospitals, financial institutions, & others automate complaint submission & assignment with web forms & email. Use task manager for BETTER & FASTER complaint tracking, updating, & resolution. See dashboard views of open complaints. Use custom reports for visibility into complaint trends. Keep customers happy & stay in compliance. En savoir plus sur Issuetrak Get BETTER complaint management with Issuetrak. Automate submission & assignment. Track, update, & resolve complaints quickly. En savoir plus sur Issuetrak
Salesforce

Salesforce

par Salesforce Service Cloud

(289 avis)
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. En savoir plus sur Salesforce With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective En savoir plus sur Salesforce
HR Acuity On-Demand

HR Acuity On-Demand

par HR Acuity

(21 avis)
You can't prevent every employee relations issue. But you can control how your organization responds. Achieve consistency in the way you track, investigate, and analyze with HR Acuity - the employee relations case management solution. Our software equips you with built-in expertise to make best practice your process. Because in today's world, doing things the right way is your only option. En savoir plus sur HR Acuity On-Demand The employee relations case management solution that companies trust to help them track, investigate, and analyze issues the right way. En savoir plus sur HR Acuity On-Demand
i-Sight

i-Sight

par i-Sight

(5 avis)
Améliorez votre efficacité et augmentez la satisfaction de vos clients. i-Sight vous permet de répondre rapidement et avec précision aux demandes de service client soumises via n'importe quel canal. i-Sight est un logiciel de gestion de cas basé sur le web pour la gestion des demandes et des réclamations du service client. Enregistrez rapidement de nouvelles demandes, utilisez les scripts d'appels, gérez les e-mails entrants, personnalisez le flux de travail et l'affectation, et surveillez vos performances. En savoir plus sur i-Sight Un logiciel de traitement des réclamations qui facilite la collaboration et le partage d'informations pour votre organisation. En savoir plus sur i-Sight
isoTracker Complaints Management
Affordable cloud-based Complaints Management system with workflows that automate processes, integrated Corrective and Preventive Action (CAPA) capabilities, automatic email task notifications and advanced analytics and reporting, so you can identify and address issues proactively. Can integrate with other isoTracker modules to provide a comprehensive QMS system. En savoir plus sur isoTracker Complaints Management Cost-effective, cloud-based Complaints Management system with full CAPA integration. En savoir plus sur isoTracker Complaints Management
TeamSupport

TeamSupport

par TeamSupport

(646 avis)
TeamSupport helps you better manage customer complaints. We're not like the other guys, TeamSupport is designed for software & technology companies - we understand B2B customer support and help simplify communication & organize complaints by product, issue, or even department while still maintaining visibility of the customer company. Fully customizable & scalable with product & customer databases, integration with developer and CRM tools, multi-channel support, and advanced reporting. En savoir plus sur TeamSupport Easy to implement web-based Complaint Management & Help Desk software designed for B2B software and technology companies. En savoir plus sur TeamSupport
Freshdesk

Freshdesk

par Freshworks

(1 136 avis)
Grâce à Freshdesk, vous pouvez traiter les plaintes des clients par téléphone, e-mail, chat, Twitter et Facebook ou même votre application mobile. Vous pouvez convertir les réclamations en cas d'assistance, les organiser et les assigner aux équipes, répondre en masse aux réclamations fréquentes et obtenir des informations sur les problèmes affectant leur service. Freshdesk est intuitif, proposé à un prix abordable et gratuit pour trois agents, afin que vous puissiez commencer dès maintenant et répondre aux besoins de vos clients. En savoir plus sur Freshdesk Un helpdesk basé sur le web et un logiciel pour support client conçus pour suivre et gérer les réclamations des clients sur n'importe quel canal. En savoir plus sur Freshdesk
Freshservice

Freshservice

par Freshworks

(328 avis)
Freshservice est un helpdesk de gestion des plaintes informatique, qui offre de nouvelles fonctionnalités. L'outil offre une expérience utilisateur agréable, ainsi que des fonctionnalités puissantes de cas d'assistance et de gestion des ressources, telles que la découverte automatique de nouvelles ressources, une gestion puissante de la configuration et une analyse d'impact améliorée. La gestion des incidents, des problèmes, des changements, des versions et des connaissances ne sont que quelques-unes des autres fonctionnalités qui font de Freshservice la solution adaptée aux besoins de votre organisation en matière de gestion informatique. En savoir plus sur Freshservice Les plaintes informatiques s'accumulent ? Commencez à résoudre les réclamations de votre centre de service 2 fois plus vite ! Essayez Freshservice, il est compatible ITIL ! En savoir plus sur Freshservice
OTRS

OTRS

par OTRS

(50 avis)
No one likes to get complaints, but when you do, it's critical that you address them swiftly, accurately and with an intense focus on customer service. OTRS helps teams deal with complaints by recording and tracking all of the information related to customers and issues in one place, as well as automating processes to ensure quick complaint resolution. Turn grumpy customers into raving fans. Request a demo of OTRS today. En savoir plus sur OTRS OTRS is a fully-managed service management suite that helps companies track, manage and mitigate complaints quickly and efficiently. En savoir plus sur OTRS
UsefulFeedback - Complaints Management Software
UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors. En savoir plus sur UsefulFeedback - Complaints Management Software User friendly, scalable, enterprise-ready, on-demand complaint management system. Complaints, compliance and risk management. En savoir plus sur UsefulFeedback - Complaints Management Software
Instabug

Instabug

par Instabug

(73 avis)
Instabug fournit des commentaires dans l'application et un reporting des bogues sur les applications mobiles, en quête de gestion des plaintes. Après avoir intégré le SDK, il vous permet de disposer d'une communication bidirectionnelle continue avec les utilisateurs. Vous pouvez collecter les commentaires, qu'il s'agisse de plaintes ou de demandes de fonctionnalités et envoyer des sondages afin de connaître leur opinion au sujet des améliorations. Les meilleures applications dans le monde s'appuient sur Instabug. Ils fournissent un support exceptionnel 24h/24, 7j/7 et ils reçoivent continuellement des notes élevées comme outil de reporting de bogues et de suivi. En savoir plus sur Instabug Une solution axée sur l'opinion des clients, l'engagement des utilisateurs et plus encore. Intégrez maintenant afin de disposer également du reporting des bogues et plantages ! En savoir plus sur Instabug
FCS Recovery

FCS Recovery

par FCS Computer Systems

(0 avis)
Conçu pour remplacer le journal traditionnel de l'industrie hôtelière, FSC Recovery est un système en ligne plurilingue de gestion des problèmes, spécialisé dans les plaintes émises par les clients, ou autres parties, et les incidents les affectant. Il gère et enregistre l'état des plaintes, des accidents, des blessures et des urgences ayant eu lieu dans votre hôtel, que ces derniers concernent des clients qui résident à l'hôtel, d'autres clients ou des employés, le cas échéant. De plus, ses options incluent des mesures de résolution automatiquement affectées au personnel le plus adéquat. En savoir plus sur FCS Recovery Suit et documente les plaintes des clients et les processus de reprise après incident, y compris la remontée des problèmes aux échelons supérieurs, les remboursements et le suivi. En savoir plus sur FCS Recovery
SutiDesk

SutiDesk

par SutiSoft

(3 avis)
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions. Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk développe des logiciels de centre de services pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. En plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients. Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

par Zendesk

(1 646 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
HappyFox

HappyFox

par HappyFox

(62 avis)
Un logiciel de tickets d'assistance technique vous aide à éliminer les engorgements et à gérer facilement vos requêtes de support client à partir de plusieurs canaux.
NABD

NABD

par NABD

(37 avis)
Logiciel de support client et helpdesk sur le cloud avec des cas d'assistance de back-end, la base de connaissances et la gestion de cas à un coût mensuel abordable. NABD permet aux entreprises d'assister efficacement un client de n'importe où, à tout moment, quel que soit le canal par lequel le client demande de l'aide (portail web, e-mail, médias sociaux, chat, applications mobiles). NABD est la seule solution avec un plan GRATUIT TOTALEMENT fonctionnel et adapté à la plupart des entreprises. Logiciel helpdesk innovant et simple pour les entreprises à la recherche de services de support rapides et agiles. Plan de durée de vie GRATUIT disponible.
UseResponse

UseResponse

par UseResponse

(22 avis)
Suite d'assistance tout-en-un permettant de recueillir les opinions des clients et de fournir une assistance pour seulement 15 dollars/mois. Plans du cloud et auto-hébergés.
ActionTracker

ActionTracker

par SurveySquare.com

(8 avis)
Why wait weeks or months to respond to an issue, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer issues, comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management. Manage your issues with our Fully integrated ActionTracker.
Complaints Pro

Complaints Pro

par Coretec Solutions

(1 avis)
Complaints Pro was designed from ground up to provide a unified voice the customer platform that spans all the channels / touch points and provides a single set of business rules acting on a single set of data. This means everyone in your organisations sees the same thing and function as part of the same process. One Process across Departments nothing ever falls through the cracks Seamless cross department processes result in nothing falling through the cracks. Everything is monito Complaints Pro enables you to take control of Customer Complaints, Corrective Actions and other quality functions.
Riliance

Riliance

par Riliance Software

(0 avis)
Risk and compliance are issues that cant be ignored. However, it can be difficult and time- consuming to keep up with the ever-changing regulations that affect firms. However, Riliance has the solution. Weve developed purpose-built software, consultancy and training that take the time and trouble out of compliance. Riliance specialises in providing market-leading risk and compliance solutions, innovations and support to regulated sectors.
Preferred Patron Loyalty

Preferred Patron Loyalty

par Preferred Market Solutions

(72 avis)
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
eCasework

eCasework

par Porism

(5 avis)
eCasework is the all-in-one solution for elected representatives. It's a notebook, address book, email inbox, diary and filing system rolled into one: a place to collect cases, keep track of people's issues and solve problems efficiently. Our web-based casework software is hosted in the cloud, meaning you can manage your cases anytime, anywhere on your computer, tablet and smartphone. Case management & CRM for representatives and their staff. Record casework, keep track of people's issues, and stick to deadlines.
CastIMS

CastIMS

par Peacock Consulting

(1 avis)
Customer complaint resolution and compliance system design specifically for collection industry. Customer complaint resolution and compliance system design specifically for collection industry.
Workpro Complaints Management System

Workpro Complaints Management System

par Computer Application Services

(1 avis)
Workpro is a comprehensive system for recording, managing and reporting on all casework, including complaints, enquiries and issues. It guides staff through a best practice complaint handling process so every customer is handled in a consistent, fair manner. Workload and performance management tools keep cases on track and ensure everyone knows exactly what needs to be done, when and by whom. Everything is kept in one place - all stored, secure and searchable. Workpro is a comprehensive system for recording, managing and reporting on all casework, including complaints, enquiries and issues.
ConSol*CM

ConSol*CM

par ConSol Consulting & Solutions Software

(0 avis)
Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships. Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships.
eTracker

eTracker

par eTracker

(0 avis)
Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments. Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments.
Cirrus

Cirrus

par Places for People Group

(0 avis)
Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers. Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers.
QADEX Vision

QADEX Vision

par QADEX

(0 avis)
QADEX brings every aspect of food safety, quality management systems, compliance, customers and new product development together in one simple dashboard. Its unique user friendly, real time features allow technical managers to see at a glance how their operations are performing and, should a problem arise, identify corrective actions. Working in partnership with our customers and their global supply base we ensure that information required from suppliers is timely and accurate. Scalable, flexible & configurable modules for vendor & product management, customer complaint management & product launch management.
Biggrey Relations

Biggrey Relations

par Biggrey

(0 avis)
Customer Case Management System for Retailers with in-store or/and online sale. Features include history and tracking on all cases. Multiple Languages. You can share cases with your suppliers. Email service to your customers with case updates. Handle as many stores and cases as you like from one single platform. Case management for you and your customers. Increase productivity by 68%. Reduce processing time by 72% Customer Case Management System for customers in-store and online. Features include history and tracking on all cases.
Aptean Respond CM
Surpass challenging market conditions and reduce the gap between your organizations strategy and actual customer experience with Respond. A complaints and case management software, Respond can be used to fully capture and recognize customer needs and demands across single or multiple touch points via a user friendly interface. With the capability to evolve as your company grows, expose developing issues and meet business needs, Respond gives your organization the insight and tools to advance Respond captures and acts upon customer feedback across single or multiple touch points to create personalized customer experience.
Marker.io

Marker.io

par Marker.io

(48 avis)
Marker.io makes it easy for testers and product stakeholders to report visual feedback directly to developers. Capturing, annotating and reporting bugs that developers will know how to reproduce has never been easier. Deep integrations with your team's existing issue tracking tools - Jira, Trello, GitHub, Asana, Gitlab and more - means you won't need to train and onboard your team to new tools and workflows. Report visual bugs & issues directly into Jira, Trello, GitHub, Gitlab, Asana and more
C-Desk

C-Desk

par C-Desk

(23 avis)
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care Help desk solution with service request management, knowledge base, task management, surveys.
Wix Answers

Wix Answers

par Wix

(15 avis)
Wix Answers is the professional customer support platform made for small businesses. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships with your customers. Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.
Wix Answers

Wix Answers

par Wix Answers

(15 avis)
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.
Complaints Management System

Complaints Management System

par QIT Consulting

(1 avis)
Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction. Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction.
mycustomerfeedback.com

mycustomerfeedback.com

par mycustomerfeedback.com

(0 avis)
mycustomerfeedback.com is a cloud based customer complaint and feedback management service that lets organisations of all sizes easily manage all complaints and feedback without the need to install and support an on premise software solution. Our unique on-line service lets you quickly capture, manage and analyse every customer query, comment and complaint to help you improve your company's profitability and give you a competitive business advantage. A unique online service that lets you capture and use customer feedback to improve business.
Customer Complaint Management
SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data. SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data.
LinkLinePlus

LinkLinePlus

par Bashen

(0 avis)
Provides a secure web-based system for complaint submission, investigations, document upload and case management. Provides a secure web-based system for complaint submission, investigations, document upload and case management.
Cention Contact Center

Cention Contact Center

par Cention Group

(0 avis)
With Cention you can: handle all your channels in one system with pure OMNI-channel support get a full 360 view of all your customers communication, including complete history have chat bots working side by side with your agents with seamless transfers and full history route all errands to the right queue, right agents and right bots automatically get external and internal help with our Collaboration feature get full statistic coverage with our Reports module Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
Infopulse SCM

Infopulse SCM

par Infopulse

(0 avis)
Designed to provide security governance, compliance and risk management all in one solution, Infopulse Standards Compliance Manager enables enterprises to get accurate real-time assessments of compliance status of their data, protection system, infrastructure and business operations. The tool streamlines implementation and management of all compliance-related processes in accord with your specific security or privacy requirements of any established standards, policies or procedures. Designed to provide security governance, compliance and risk management all in one solution, Infopulse Standards Compliance Manager