Logiciels de gestion des plaintes

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44 produits trouvés

Note du produit

Déploiement

Fonctionnalités

Salesforce

Salesforce

par Salesforce Service Cloud

(296 avis)

With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. En savoir plus sur Salesforce

HR Acuity On-Demand

HR Acuity On-Demand

par HR Acuity

(21 avis)

You can't prevent every employee relations issue. But you can control how your organization responds. Achieve consistency in the way you track, investigate, and analyze with HR Acuity - the employee relations case management solution. Our software equips you with built-in expertise to make best practice your process. Because in today's world, doing things the right way is your only option. En savoir plus sur HR Acuity On-Demand

i-Sight

i-Sight

par i-Sight

(2 avis)

Le logiciel de gestion des cas i-Sight est une plateforme en ligne de gestion de la conformité et des enquêtes éthiques, qui offre également des fonctions de reporting des données agrégées pour permettre d'évaluer et de réduire les risques. i-Sight constitue l'un des composants cruciaux d'un programme anticorruption robuste, du signalement (par le biais d'appels téléphoniques, de formulaires en ligne ou de tout autre mécanisme) aux rapports finaux. i-Sight permet aux entreprises de signaler rapidement les problèmes de subornation, de corruption et de fraude, de mener l'enquête et de les résoudre sans attendre, afin de réduire les sanctions et les amendes. En savoir plus sur i-Sight

isoTracker Complaints Management

isoTracker Complaints Management

par Lennox Hill

(0 avis)

Affordable cloud-based Complaints Management system with workflows that automate processes, integrated Corrective and Preventive Action (CAPA) capabilities, automatic email task notifications and advanced analytics and reporting, so you can identify and address issues proactively. Can integrate with other isoTracker modules to provide a comprehensive QMS system. En savoir plus sur isoTracker Complaints Management

Qualtrics Customer Experience

Qualtrics Customer Experience

par Qualtrics

(58 avis)

Qualtrics Customer Experience (CX) est la plateforme la plus agile au monde pour l'amélioration de l'expérience client, permettant aux entreprises de surveiller, réagir et d'améliorer chaque moment clé du parcours client, ainsi que d'intégrer l'opinion des clients dans chaque décision. Grâce à des tableaux de bord flexibles basés sur les rôles, une gestion dynamique des cas et une intégration CRM complète, vous disposez du pouvoir d'offrir une expérience client incomparable. Demandez une démo personnalisée ou inscrivez-vous pour un compte gratuit afin de démarrer ! En savoir plus sur Qualtrics Customer Experience

Freshdesk

Freshdesk

par Freshworks

(428 avis)

Freshdesk est une solution d'assistance qui offre tout ce dont vous avez besoin pour fournir un service client exceptionnel. Gérez toutes vos conversations clients au même endroit, quelle que soit la source (e-mail, téléphone ou réseaux sociaux), afin de pouvoir fournir une assistance à la fois personnelle et rapide. Parce que Freshdesk est facile à utiliser, vous pouvez vous concentrer sur ce qui compte le plus : l'assistance aux clients. Grâce à des fonctionnalités telles qu'un système avancé de gestion des dossiers et des automatisations intelligentes, satisfaire les clients n'a jamais été aussi facile. En savoir plus sur Freshdesk

Freshservice

Freshservice

par Freshworks

(295 avis)

Grâce à Freshservice, gardez à jour l'inventaire de vos ressources informatiques et non informatiques, tels que les contrats, le matériel ou les logiciels, et suivez les données détaillées sur vos ressources tout au long de leur cycle de vie. L'outil offre une expérience utilisateur motivante en plus de solides fonctionnalités de gestion des cas d'assistance et des ressources telles que la découverte automatique de nouvelles ressources, une bonne gestion de la configuration et une analyse améliorée des impacts. En savoir plus sur Freshservice

Issuetrak

Issuetrak

par Issuetrak

(140 avis)

At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries & departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Easy implementation & web, mobile, & email submission. With automated ticket assignment & escalation, custom forms & user-defined fields, at-a-glance dashboard metrics & detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. En savoir plus sur Issuetrak

UsefulFeedback - Complaints Management Software

UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors. En savoir plus sur UsefulFeedback - Complaints Management Software

Instabug

Instabug

par Instabug

(53 avis)

Instabug fournit des commentaires dans l'application et un reporting des bogues sur les applications mobiles, en quête de gestion des plaintes. Après avoir intégré le SDK, il vous permet de disposer d'une communication bidirectionnelle continue avec les utilisateurs. Vous pouvez collecter les commentaires, qu'il s'agisse de plaintes ou de demandes de fonctionnalités et envoyer des sondages afin de connaître leur opinion au sujet des améliorations. Les meilleures applications dans le monde s'appuient sur Instabug. Ils fournissent un support exceptionnel 24h/24, 7j/7 et ils reçoivent continuellement des notes élevées comme outil de reporting de bogues et de suivi. En savoir plus sur Instabug

FCS Recovery

FCS Recovery

par FCS Computer Systems

(0 avis)

Conçu pour remplacer le journal traditionnel de l'industrie hôtelière, FSC Recovery est un système en ligne plurilingue de gestion des problèmes, spécialisé dans les plaintes émises par les clients, ou autres parties, et les incidents les affectant. Il gère et enregistre l'état des plaintes, des accidents, des blessures et des urgences ayant eu lieu dans votre hôtel, que ces derniers concernent des clients qui résident à l'hôtel, d'autres clients ou des employés, le cas échéant. De plus, ses options incluent des mesures de résolution automatiquement affectées au personnel le plus adéquat. En savoir plus sur FCS Recovery

SutiDesk

SutiDesk

par SutiSoft

(3 avis)

Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions.

Zendesk

Zendesk

par Zendesk

(1064 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

par Zendesk

(1064 avis)

Zendesk développe des logiciels de centre de services pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. En plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients.

Zendesk

Zendesk

par Zendesk

(1064 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

par Zendesk

(1064 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

par Zendesk

(1064 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

par Zendesk

(1064 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

par Zendesk

(1064 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

par Zendesk

(1064 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Rollbar

Rollbar

par Rollbar

(73 avis)

Error tracking and monitoring for 70,000+ web and mobile application developers at companies like Mixpanel, Heroku, Twilio, ESPN, Adobe and more. Support for 20+ languages. With a few lines of code you will quickly see, errors, stack traces, trends and affected users. Reduce the noise. Errors get queued, de-duped, grouped. Alerts, daily summaries or chat & issue tracker integrations. Drill down to the root cause with local variables in stack traces and source map support etc.

HappyFox

HappyFox

par HappyFox

(52 avis)

HappyFox est un logiciel de support client web hébergé dans le cloud. Il permet de suivre et de gérer toutes les demandes de support client sur plusieurs canaux, tels que les e-mails, les discussions, les réseaux sociaux et les téléphones, dans un système centralisé de prise en charge des tickets. L'intégration avec d'autres applications web telles que le CRM, les chats en direct, les applications vocales et de bug tracking en font un service d'assistance pratique. Des requêtes de support client similaires peuvent être gérées à l'aide d'actions prédéfinies et de règles intelligentes pour automatiser les réponses. Les forums communautaires aident les clients à se connecter.

NABD

NABD

par NABD

(37 avis)

A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses.

TeamSupport

TeamSupport

par TeamSupport

(578 avis)

TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs.

OTRS

OTRS

par OTRS

(12 avis)

No one likes to get complaints, but when you do, it's critical that you address them swiftly, accurately and with an intense focus on customer service. OTRS helps teams deal with complaints by recording and tracking all of the information related to customers and issues in one place, as well as automating processes to ensure quick complaint resolution. Turn grumpy customers into raving fans. Request a demo of OTRS today.

ActionTracker

ActionTracker

par SurveySquare.com

(8 avis)

Why wait weeks or months to respond to an issue, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer issues, comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management.

Complaints Pro

Complaints Pro

par Coretec Solutions

(0 avis)

Complaints Pro was designed from ground up to provide a unified voice the customer platform that spans all the channels / touch points and provides a single set of business rules acting on a single set of data. This means everyone in your organisations sees the same thing and function as part of the same process. One Process across Departments nothing ever falls through the cracks Seamless cross department processes result in nothing falling through the cracks. Everything is monito

Riliance

Riliance

par Riliance Software

(0 avis)

A modular system that helps regulated businesses capture information, manage compliance workflows and automate reporting

Preferred Patron Loyalty

Preferred Patron Loyalty

par Preferred Market Solutions

(65 avis)

Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

eCasework

eCasework

par Porism

(5 avis)

eCasework is the all-in-one solution for elected representatives. It's a notebook, address book, email inbox, diary and filing system rolled into one: a place to collect cases, keep track of people's issues and solve problems efficiently. Our web-based casework software is hosted in the cloud, meaning you can manage your cases anytime, anywhere on your computer, tablet and smartphone.

CastIMS

CastIMS

par Peacock Consulting

(1 avis)

Customer complaint resolution and compliance system design specifically for collection industry.

Workpro Complaints Management System

Workpro Complaints Management System

par Computer Application Services

(1 avis)

Workpro is a comprehensive system for recording, managing and reporting on all casework, including complaints, enquiries and issues. It guides staff through a best practice complaint handling process so every customer is handled in a consistent, fair manner. Workload and performance management tools keep cases on track and ensure everyone knows exactly what needs to be done, when and by whom. Everything is kept in one place - all stored, secure and searchable.

ConSol*CM

ConSol*CM

par ConSol Consulting & Solutions Software

(0 avis)

Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships.

eTracker

eTracker

par eTracker

(0 avis)

Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments.

Cirrus

Cirrus

par Places for People Group

(0 avis)

Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers.

QADEX Vision

QADEX Vision

par QADEX

(0 avis)

QADEX brings every aspect of food safety, quality management systems, compliance, customers and new product development together in one simple dashboard. Its unique user friendly, real time features allow technical managers to see at a glance how their operations are performing and, should a problem arise, identify corrective actions. Working in partnership with our customers and their global supply base we ensure that information required from suppliers is timely and accurate.

Biggrey Relations

Biggrey Relations

par Biggrey

(0 avis)

Customer Case Management System for Retailers with in-store or/and online sale. Features include history and tracking on all cases. Multiple Languages. You can share cases with your suppliers. Email service to your customers with case updates. Handle as many stores and cases as you like from one single platform. Case management for you and your customers. Increase productivity by 68%. Reduce processing time by 72%

Aptean Respond CM

Aptean Respond CM

par Aptean

(0 avis)

Surpass challenging market conditions and reduce the gap between your organizations strategy and actual customer experience with Respond. A complaints and case management software, Respond can be used to fully capture and recognize customer needs and demands across single or multiple touch points via a user friendly interface. With the capability to evolve as your company grows, expose developing issues and meet business needs, Respond gives your organization the insight and tools to advance

Marker.io

Marker.io

par Marker.io

(47 avis)

Marker.io makes it easy for testers and product stakeholders to report visual feedback directly to developers. Capturing, annotating and reporting bugs that developers will know how to reproduce has never been easier. Deep integrations with your team's existing issue tracking tools - Jira, Trello, GitHub, Asana, Gitlab and more - means you won't need to train and onboard your team to new tools and workflows.

C-Desk

C-Desk

par C-Desk

(20 avis)

Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care

Complaints Management System

Complaints Management System

par QIT Consulting

(1 avis)

Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction.

mycustomerfeedback.com

mycustomerfeedback.com

par mycustomerfeedback.com

(0 avis)

mycustomerfeedback.com is a cloud based customer complaint and feedback management service that lets organisations of all sizes easily manage all complaints and feedback without the need to install and support an on premise software solution. Our unique on-line service lets you quickly capture, manage and analyse every customer query, comment and complaint to help you improve your company's profitability and give you a competitive business advantage.

Customer Complaint Management

Customer Complaint Management

par Cyfeon

(0 avis)

SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data.

LinkLinePlus

LinkLinePlus

par Bashen

(0 avis)

Provides a secure web-based system for complaint submission, investigations, document upload and case management.