Logiciels de gestion des plaintes (Complaint Management Software)

Logiciels de gestion des plaintes, France : utilisez Capterra.fr pour trouver les meilleurs outils pour votre entreprise.

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Wix Answers

Wix Answers

par Wix Answers

(14 avis)

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships En savoir plus sur Wix Answers

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free. En savoir plus sur Wix Answers

Zoho Desk

Zoho Desk

par Zoho Desk

(1 468 avis)

Zoho Desk est une application de service client qui aide votre entreprise à établir des relations plus solides avec ses clients. Avec Zoho Desk, les agents deviennent plus productifs, les gestionnaires plus efficaces et les clients plus autonomes. Il est personnalisable, facile à utiliser et ne coûte pas une fortune. Faisant partie de la gamme des 30 logiciels métiers de Zoho, Zoho Desk vous apporte la puissance nécessaire pour mettre le service client au cœur de votre entreprise. En savoir plus sur Zoho Desk

Mettez le service client au cœur de votre entreprise : rendez vos agents plus productifs, vos gestionnaires plus efficaces et vos clients plus autonomes. En savoir plus sur Zoho Desk

Salesforce

Salesforce

par Salesforce Service Cloud

(239 avis)

With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. En savoir plus sur Salesforce

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective En savoir plus sur Salesforce

HR Acuity On-Demand

HR Acuity On-Demand

par HR Acuity

(21 avis)

You can't prevent every employee relations issue. But you can control how your organization responds. Achieve consistency in the way you track, investigate, and analyze with HR Acuity - the employee relations case management solution. Our software equips you with built-in expertise to make best practice your process. Because in today's world, doing things the right way is your only option. En savoir plus sur HR Acuity On-Demand

The employee relations case management solution that companies trust to help them track, investigate, and analyze issues the right way. En savoir plus sur HR Acuity On-Demand

i-Sight

i-Sight

par i-Sight

(5 avis)

Améliorez votre efficacité et augmentez la satisfaction de vos clients. i-Sight vous permet de répondre rapidement et avec précision aux demandes de service client soumises via n'importe quel canal. i-Sight est un logiciel de gestion de cas basé sur le web pour la gestion des demandes et des réclamations du service client. Enregistrez rapidement de nouvelles demandes, utilisez les scripts d'appels, gérez les e-mails entrants, personnalisez le flux de travail et l'affectation, et surveillez vos performances. En savoir plus sur i-Sight

Un logiciel de traitement des réclamations qui facilite la collaboration et le partage d'informations pour votre organisation. En savoir plus sur i-Sight

isoTracker Complaints Management

isoTracker Complaints Management

par Lennox Hill

(0 avis)

Affordable cloud-based Complaints Management system with workflows that automate processes, integrated Corrective and Preventive Action (CAPA) capabilities, automatic email task notifications and advanced analytics and reporting, so you can identify and address issues proactively. Can integrate with other isoTracker modules to provide a comprehensive QMS system. En savoir plus sur isoTracker Complaints Management

Cost-effective, cloud-based Complaints Management system with full CAPA integration. En savoir plus sur isoTracker Complaints Management

Qualtrics Customer Experience

Qualtrics Customer Experience

par Qualtrics

(93 avis)

Qualtrics Customer Experience (CX) est la plateforme la plus agile au monde pour l'amélioration de l'expérience client, permettant aux entreprises de surveiller, réagir et d'améliorer chaque moment clé du parcours client, ainsi que d'intégrer l'opinion des clients dans chaque décision. Grâce à des tableaux de bord flexibles basés sur les rôles, une gestion dynamique des cas et une intégration CRM complète, vous disposez du pouvoir d'offrir une expérience client incomparable. Demandez une démo personnalisée ou inscrivez-vous pour un compte gratuit afin de démarrer ! En savoir plus sur Qualtrics Customer Experience

Qualtrics Customer Experience permet aux entreprises de surveiller, de réagir et d'améliorer facilement chaque moment clé du parcours client. En savoir plus sur Qualtrics Customer Experience

TeamSupport

TeamSupport

par TeamSupport

(624 avis)

TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. En savoir plus sur TeamSupport

Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. En savoir plus sur TeamSupport

Freshdesk

Freshdesk

par Freshworks

(906 avis)

Grâce à Freshdesk, vous pouvez traiter les plaintes des clients par téléphone, e-mail, chat, Twitter et Facebook ou même votre application mobile. Vous pouvez convertir les réclamations en cas d'assistance, les organiser et les assigner aux équipes, répondre en masse aux réclamations fréquentes et obtenir des informations sur les problèmes affectant leur service. Freshdesk est intuitif, proposé à un prix abordable et gratuit pour trois agents, afin que vous puissiez commencer dès maintenant et répondre aux besoins de vos clients. En savoir plus sur Freshdesk

Un helpdesk basé sur le web et un logiciel pour support client conçus pour suivre et gérer les réclamations des clients sur n'importe quel canal. En savoir plus sur Freshdesk

Freshservice

Freshservice

par Freshworks

(322 avis)

Freshservice est un helpdesk de gestion des plaintes informatique, qui offre de nouvelles fonctionnalités. L'outil offre une expérience utilisateur agréable, ainsi que des fonctionnalités puissantes de cas d'assistance et de gestion des ressources, telles que la découverte automatique de nouvelles ressources, une gestion puissante de la configuration et une analyse d'impact améliorée. La gestion des incidents, des problèmes, des changements, des versions et des connaissances ne sont que quelques-unes des autres fonctionnalités qui font de Freshservice la solution adaptée aux besoins de votre organisation en matière de gestion informatique. En savoir plus sur Freshservice

Les plaintes informatiques s'accumulent ? Commencez à résoudre les réclamations de votre centre de service 2 fois plus vite ! Essayez Freshservice, il est compatible ITIL ! En savoir plus sur Freshservice

UseResponse

UseResponse

par UseResponse

(22 avis)

Suite d'assistance tout-en-un permettant de recueillir les opinions des clients et de fournir une assistance pour seulement 15 dollars/mois. Principalement utilisé comme solution auto-hébergée installée sur votre serveur avec l'option Cloud, UseResponse peut être facilement intégré et déployé. En savoir plus sur UseResponse

Suite d'assistance tout-en-un permettant de recueillir les opinions des clients et de fournir une assistance pour seulement 15 dollars/mois. Plans du cloud et auto-hébergés. En savoir plus sur UseResponse

OTRS

OTRS

par OTRS

(47 avis)

No one likes to get complaints, but when you do, it's critical that you address them swiftly, accurately and with an intense focus on customer service. OTRS helps teams deal with complaints by recording and tracking all of the information related to customers and issues in one place, as well as automating processes to ensure quick complaint resolution. Turn grumpy customers into raving fans. Request a demo of OTRS today. En savoir plus sur OTRS

OTRS is a fully-managed service management suite that helps companies track, manage and mitigate complaints quickly and efficiently. En savoir plus sur OTRS

UsefulFeedback - Complaints Management Software

UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors. En savoir plus sur UsefulFeedback - Complaints Management Software

User friendly, scalable, enterprise-ready, on-demand complaint management system. Complaints, compliance and risk management. En savoir plus sur UsefulFeedback - Complaints Management Software

FCS Recovery

FCS Recovery

par FCS Computer Systems

(0 avis)

Conçu pour remplacer le journal traditionnel de l'industrie hôtelière, FSC Recovery est un système en ligne plurilingue de gestion des problèmes, spécialisé dans les plaintes émises par les clients, ou autres parties, et les incidents les affectant. Il gère et enregistre l'état des plaintes, des accidents, des blessures et des urgences ayant eu lieu dans votre hôtel, que ces derniers concernent des clients qui résident à l'hôtel, d'autres clients ou des employés, le cas échéant. De plus, ses options incluent des mesures de résolution automatiquement affectées au personnel le plus adéquat. En savoir plus sur FCS Recovery

Suit et documente les plaintes des clients et les processus de reprise après incident, y compris la remontée des problèmes aux échelons supérieurs, les remboursements et le suivi. En savoir plus sur FCS Recovery

SutiDesk

SutiDesk

par SutiSoft

(3 avis)

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.

Zendesk

Zendesk

par Zendesk

(1 497 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 497 avis)

Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.

Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.

Zendesk

Zendesk

par Zendesk

(1 497 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 497 avis)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

par Zendesk

(1 497 avis)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

par Zendesk

(1 497 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 497 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 497 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

par Zendesk

(1 497 avis)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Rollbar

Rollbar

par Rollbar

(76 avis)

Error tracking and monitoring for web and mobile application developers at companies like Mixpanel, ESPN, Twilio, Heroku, Adobe.

Error tracking and monitoring for web and mobile application developers at companies like Mixpanel, ESPN, Twilio, Heroku, Adobe.

HappyFox

HappyFox

par HappyFox

(61 avis)

Un logiciel de tickets d'assistance technique vous aide à éliminer les engorgements et à gérer facilement vos requêtes de support client à partir de plusieurs canaux.

Un logiciel de tickets d'assistance technique vous aide à éliminer les engorgements et à gérer facilement vos requêtes de support client à partir de plusieurs canaux.

NABD

NABD

par NABD

(37 avis)

Logiciel helpdesk innovant et simple pour les entreprises à la recherche de services de support rapides et agiles. Plan de durée de vie GRATUIT disponible.

Logiciel helpdesk innovant et simple pour les entreprises à la recherche de services de support rapides et agiles. Plan de durée de vie GRATUIT disponible.

Issuetrak

Issuetrak

par Issuetrak

(151 avis)

Get BETTER complaint management with Issuetrak. Automate submission & assignment. Track, update, & resolve complaints quickly.

Get BETTER complaint management with Issuetrak. Automate submission & assignment. Track, update, & resolve complaints quickly.

ActionTracker

ActionTracker

par SurveySquare.com

(8 avis)

Manage your issues with our Fully integrated ActionTracker.

Manage your issues with our Fully integrated ActionTracker.

Complaints Pro

Complaints Pro

par Coretec Solutions

(1 avis)

Complaints Pro enables you to take control of Customer Complaints, Corrective Actions and other quality functions.

Complaints Pro enables you to take control of Customer Complaints, Corrective Actions and other quality functions.

Riliance

Riliance

par Riliance Software

(0 avis)

A moduler system that helps regulated businesses capture information, manage compliance workflows and automate reporting

A moduler system that helps regulated businesses capture information, manage compliance workflows and automate reporting

Preferred Patron Loyalty

Preferred Patron Loyalty

par Preferred Market Solutions

(69 avis)

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

eCasework

eCasework

par Porism

(5 avis)

Case management & CRM for representatives and their staff. Record casework, keep track of people's issues, and stick to deadlines.

Case management & CRM for representatives and their staff. Record casework, keep track of people's issues, and stick to deadlines.

CastIMS

CastIMS

par Peacock Consulting

(1 avis)

Customer complaint resolution and compliance system design specifically for collection industry.

Customer complaint resolution and compliance system design specifically for collection industry.

Workpro Complaints Management System

Workpro Complaints Management System

par Computer Application Services

(1 avis)

Workpro is a comprehensive system for recording, managing and reporting on all casework, including complaints, enquiries and issues.

Workpro is a comprehensive system for recording, managing and reporting on all casework, including complaints, enquiries and issues.

ConSol*CM

ConSol*CM

par ConSol Consulting & Solutions Software

(0 avis)

Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships.

Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships.

eTracker

eTracker

par eTracker

(0 avis)

Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments.

Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments.

Cirrus

Cirrus

par Places for People Group

(0 avis)

Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers.

Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers.

QADEX Vision

QADEX Vision

par QADEX

(0 avis)

Scalable, flexible & configurable modules for vendor & product management, customer complaint management & product launch management.

Scalable, flexible & configurable modules for vendor & product management, customer complaint management & product launch management.

Biggrey Relations

Biggrey Relations

par Biggrey

(0 avis)

Customer Case Management System for customers in-store and online. Features include history and tracking on all cases.

Customer Case Management System for customers in-store and online. Features include history and tracking on all cases.

Aptean Respond CM

Aptean Respond CM

par Aptean

(0 avis)

Respond captures and acts upon customer feedback across single or multiple touch points to create personalized customer experience.

Respond captures and acts upon customer feedback across single or multiple touch points to create personalized customer experience.

Instabug

Instabug

par Instabug

(69 avis)

Une solution axée sur l'opinion des clients, l'engagement des utilisateurs et plus encore. Intégrez maintenant afin de disposer également du reporting des bogues et plantages !

Une solution axée sur l'opinion des clients, l'engagement des utilisateurs et plus encore. Intégrez maintenant afin de disposer également du reporting des bogues et plantages !

Marker.io

Marker.io

par Marker.io

(48 avis)

Report visual bugs & issues directly into Jira, Trello, GitHub, Gitlab, Asana and more

Report visual bugs & issues directly into Jira, Trello, GitHub, Gitlab, Asana and more

C-Desk

C-Desk

par C-Desk

(21 avis)

Help desk solution with service request management, knowledge base, task management, surveys.

Help desk solution with service request management, knowledge base, task management, surveys.

Wix Answers

Wix Answers

par Wix

(14 avis)

Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.

Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.

Complaints Management System

Complaints Management System

par QIT Consulting

(1 avis)

Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction.

Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction.

mycustomerfeedback.com

mycustomerfeedback.com

par mycustomerfeedback.com

(0 avis)

A unique online service that lets you capture and use customer feedback to improve business.

A unique online service that lets you capture and use customer feedback to improve business.

Customer Complaint Management

Customer Complaint Management

par Cyfeon

(0 avis)

SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data.

SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data.

LinkLinePlus

LinkLinePlus

par Bashen

(0 avis)

Provides a secure web-based system for complaint submission, investigations, document upload and case management.

Provides a secure web-based system for complaint submission, investigations, document upload and case management.