Logiciels de gestion de l'expérience client

Logiciels de gestion de l'expérience client, France : utilisez Capterra.fr pour trouver les meilleurs outils pour votre entreprise.

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254 produits trouvés

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Qualtrics Customer Experience

Qualtrics Customer Experience

par Qualtrics

(57 avis)

Qualtrics Customer Experience (CX) est la plateforme la plus agile au monde pour l'amélioration de l'expérience client, permettant aux entreprises de surveiller, réagir et d'améliorer chaque moment clé du parcours client, ainsi que d'intégrer l'opinion des clients dans chaque décision. Grâce à des tableaux de bord flexibles basés sur les rôles, une gestion dynamique des cas et une intégration CRM complète, vous disposez du pouvoir d'offrir une expérience client incomparable. Demandez une démo personnalisée ou inscrivez-vous pour un compte gratuit afin de démarrer ! En savoir plus sur Qualtrics Customer Experience

Five9

Five9

par Five9

(244 avis)

Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. En savoir plus sur Five9

Intouch Insight

Intouch Insight

par Intouch Insight

(1 avis)

Intouch Insight's portfolio of CEM solutions collect and combine feedback data incl. surveys, mobile checklists, mystery shopping, operational audits, social media, and call centers, and rapidly integrates data from 3rd-party systems like Salesforce, Oracle, SAP. Data is mapped to the customer journey and AI-powered features transform the data into meaningful CX insights. Orgs can easily take action on those insights to improve customer experience using patent-pending Action Campaign technology. En savoir plus sur Intouch Insight

Podium

Podium

par Podium

(46 avis)

Podium is trusted by over 130,000 users to get more reviews on sites like Google, Facebook, HealthGrades & more to improve the customer experience and understand what makes your business successful. The Podium platform is geared around convenience for customers and giving business owners the tools they need to be there for customers. Improve your customer experience with reviews, sentiment analysis, messaging, webchat and more. En savoir plus sur Podium

AskNicely for NPS

AskNicely for NPS

par AskNicely

(89 avis)

The Simple Way to Measure and Improve Customer Happiness. AskNicely integrates with your CRM (including Salesforce.com) to automatically collect customer feedback with a simple one-question email survey (based on the Net Promoter Score). Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no help from IT. En savoir plus sur AskNicely for NPS

Trustpilot

Trustpilot

par Trustpilot

(218 avis)

Trustpilot is a review management tool that helps businesses improve the customer experience with their earned reputation. By automating the review collection process and learning from customers, businesses can transform the customer experience to boost conversions and sales. Features include: powerful review reporting and analytics, Google Seller Ratings, rich snippet stars, review invitations and reminders, onsite review widgets, and more. En savoir plus sur Trustpilot

Zoho CRM

Zoho CRM

par Zoho CRM

(1017 avis)

La solution Zoho CRM offre aux entreprises de petite et de grande taille une solution complète de gestion du cycle de vie de la relation client. Sur un seul système, vous disposez d'outils de gestion (ventes, marketing, service et support client, gestion des stocks), le tout à l'échelle de l'entreprise. En savoir plus sur Zoho CRM

ReviewTrackers

ReviewTrackers

par ReviewTrackers

(26 avis)

ReviewTrackers is the award-winning reputation management and customer feedback software trusted by over 30,000 businesses. Reliable, accurate, and easy-to-use, ReviewTrackers helps companies manage reviews, ratings, and reputation on 80+ review sources and capture customer insights that drive better business results. Features include: powerful reporting and analytics, proprietary Reputation Score calculation, Review Request and Response tools, Trending Topics sentiment analysis, and more. En savoir plus sur ReviewTrackers

Genesys PureCloud

Genesys PureCloud

par Genesys

(36 avis)

PureCloud est la nouvelle solution de centre de contact en cloud tout-en-un qui vous aide à gérer et à comprendre les interactions multicanaux dans un parcours client fluide. Donnez à vos employés un seul outil prenant en charge l'ensemble de la communication (voix, chat, e-mail, réseaux sociaux, etc.). PureCloud est facile à utiliser grâce à son interface intuitive. En étant le premier à innover, vous vous assurez de dépasser les attentes de vos clients, aujourd'hui comme demain. PureCloud est simplement puissant, et puissamment simple. En savoir plus sur Genesys PureCloud

UJET

UJET

par UJET

(4 avis)

UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience. En savoir plus sur UJET

Pipedrive

Pipedrive

par Pipedrive

(1396 avis)

Pipedrive est un outil CRM axé sur les ventes que les équipes de toutes tailles adorent utiliser. Avec plus de 70 000 clients payants répartis dans 155 pays, les équipes de vente sont attirées par cette conception du CRM simple, mais puissante, qui privilégie avant tout la convivialité. Lorsque vous utilisez Pipedrive, rien ne passe à travers les fissures, permettant ainsi à votre équipe de passer moins de temps à classer et plus de temps à vendre avec un CRM à la fois agile et puissant. En savoir plus sur Pipedrive

Nickelled

Nickelled

par Nickelled

(13 avis)

Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today (no credit card required). En savoir plus sur Nickelled

Zoho Desk

Zoho Desk

par Zoho Desk

(1368 avis)

Zoho Desk est une application de service client qui aide votre entreprise à établir des relations plus solides avec ses clients. Avec Zoho Desk, les agents deviennent plus productifs, les gestionnaires plus efficaces et les clients plus autonomes. Il est personnalisable, facile à utiliser et ne coûte pas une fortune. Faisant partie de la gamme des 30 logiciels métiers de Zoho, Zoho Desk vous apporte la puissance nécessaire pour mettre le service client au cœur de votre entreprise. En savoir plus sur Zoho Desk

SightMill - NPS Software

SightMill - NPS Software

par SightMill

(1 avis)

Innovant, le logiciel Net Promoter Score (NPS) vous permet de mesurer, d'analyser et de réagir aux avis de vos clients et employés (eNSP) pour accroître leur engagement. SightMill offre la possibilité d'intégrer des sondages NSP à votre site Internet, d'envoyer des sondages NSP par e-mail ou de les recueillir lors d'événements en direct. S'intègre aux logiciels tiers (Slack, Zapier, CRM) et offre des outils capables de communiquer les avis à votre équipe. En savoir plus sur SightMill - NPS Software

CloudCherry

CloudCherry

par CloudCherry Analytics

(6 avis)

CloudCherry is a SaaS-based, Real-Time Customer Feedback Collection and Customer Experience Analytics product to track, measure & improve Customer Experience. With CloudCherry, your business can identify the factors that are bringing Customer Experience down, measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights into consumer behavioral patterns and address any customer complaint or query in real-time, as soon as it occurs. En savoir plus sur CloudCherry

Thought Industries

Thought Industries

par Thought Industries

(14 avis)

The Thought Industries award-winning Learning Business Platform is helping for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more drive revenue and scale learning operations. The platform enables businesses to create customized, white-labeled learning environments, author and create powerful learning experiences, and monetize courseware with integrated commerce and licensing capabilities - all from a consolidated cloud-based solution. En savoir plus sur Thought Industries

SurveySparrow

SurveySparrow

par SparrowApps

(18 avis)

SurveySparrow vous permet de transformer des enquêtes en conversations. Grâce à une interface conversationnelle, SurveySparrow permet aux utilisateurs de créer et de partager des enquêtes extrêmement engageantes, des enquêtes mobiles principalement, offrant une expérience de type chat. Les enquêtes récurrentes SurveySparrow vous permettent d'envoyer des enquêtes à intervalles réguliers pour évaluer le pouls des clients ou des employés. Avec des options de partage facile, SurveySparrow vous permet de partager vos enquêtes sur le web, sur appareil mobile, médias sociaux et via e-mail, afin de recueillir facilement l'opinion de votre public cible. En savoir plus sur SurveySparrow

Freshdesk

Freshdesk

par Freshworks

(414 avis)

Freshdesk est une solution d'assistance qui offre tout ce dont vous avez besoin pour fournir un service client exceptionnel. Gérez toutes vos conversations clients au même endroit, quelle que soit la source (e-mail, téléphone ou réseaux sociaux), afin de pouvoir fournir une assistance à la fois personnelle et rapide. Parce que Freshdesk est facile à utiliser, vous pouvez vous concentrer sur ce qui compte le plus : l'assistance aux clients. Grâce à des fonctionnalités telles qu'un système avancé de gestion des dossiers et des automatisations intelligentes, satisfaire les clients n'a jamais été aussi facile. En savoir plus sur Freshdesk

Wizu

Wizu

par Wizu

(1 avis)

Wizu is an AI powered chatbot for conversational surveys designed to increase response rates, improve customer experience and gain more actionable insight. Wizu can analyse responses in real time allowing you to route surveys by sentiment or word groups to create a truly personalized and engaging conversational survey. En savoir plus sur Wizu

elevio

elevio

par elevio

(6 avis)

Elevio rend vos produits plus faciles à apprendre. Amélioration de la rétention, tout en réduisant vos charges d'assistance. Ils réunissent votre offre d'assistance existante pour offrir une expérience tout-en-un à vos clients, en améliorant la formation de vos clients et en fournissant une assistance à la demande à vos clients, à l'endroit et au moment opportuns. Plus de 500 entreprises comme Atlassian, Heap, Adroll et Dell utilisent elevio pour améliorer l'éducation des clients et réduire les charges d'assistance. Profitez de la version d'essai gratuite de 14 jours En savoir plus sur elevio

FiveStars

FiveStars

par FiveStars Loyalty

(76 avis)

Need a better way to reach your customers? FiveStars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors. En savoir plus sur FiveStars

Whatfix

Whatfix

par Whatfix

(40 avis)

Whatfix est le moyen le plus simple de créer des guides et de rendre les tutoriels interactifs. Whatfix améliore la capacité de libre-service des produits web et aide les entreprises à réduire les demandes d'assistance et à améliorer l'engagement des utilisateurs. Il s'agit d'une plateforme de cloud qui permet aux équipes de produits de créer des guides interactifs et de les intégrer lors de leurs interactions avec les utilisateurs. Whatfix est utilisé par des petites et grandes entreprises pour améliorer l'efficacité de la formation, le support client et l'intégration des utilisateurs. En savoir plus sur Whatfix

TapMango

TapMango

par TapMango

(75 avis)

Simple yet powerful customer retention and acquisition platform. Build you your own branded rewards program. En savoir plus sur TapMango

InTheChat

InTheChat

par InTheChat

(1 avis)

Online digital engagement command center for large companies wanting to connect with consumers via live chat, SMS texting, social media, email, and messaging (Facebook Messenger, Kik, We Chat, Line). Start with one channel, or add them all! Includes enterprise-level features: secure authentication, performance reports, skills-based routing, and text analytics. Bonus: ITC's chat-to-text ensures the end of abandoned chat sessions by transferring conversations to SMS texting. *Now with chatbots* En savoir plus sur InTheChat

Blue Enterprise Surveys

Blue Enterprise Surveys

par eXplorance

(7 avis)

Ne négligez aucun client. Exploitez les logiciels d'enquête Blue destinés aux entreprises pour mesurer chaque point de contact entre vos clients et leur expérience auprès de votre organisation. Grâce à ses fonctionnalités d'intégration CRM inégalées, Blue contribue instantanément à offrir une expérience client optimale. En savoir plus sur Blue Enterprise Surveys

Falcon.io

Falcon.io

par Falcon.io

(20 avis)

Falcon.io propose une plateforme de gestion du marketing sur les médias sociaux et de l'expérience client. Celle-ci inclut des outils d'écoute des médias sociaux, d'engagement, de publication, de mesure et de gestion des données clients. Les marketeurs et les entreprises peuvent proposer une expérience de marque plus personnalisée dans son ensemble et basée sur des profils clients enrichis. La plateforme présente une interface hautement intuitive et collaborative et s'accompagne d'un support technique complet et d'un service de conseil. En savoir plus sur Falcon.io

Emovyz

Emovyz

par Emovyz

(1 avis)

Innovative engagement using software-based "Emotion Sensors" in an inclusive and sophisticated platform. En savoir plus sur Emovyz

Reputology

Reputology

par Reputology

(41 avis)

Reputology is the best-of-breed Review Management platform for enterprises that operate multiple physical locations. Engage unhappy customers quickly & monitor anywhere customer reviews and comments happen: Google, Facebook, comment cards, etc. Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements. Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues. En savoir plus sur Reputology

SendX

SendX

par SendX

(12 avis)

Logiciel tout-en-un pour aider les spécialistes du marketing à tout faire correctement : la capture des leads, l'e-mail marketing et le drip marketing, les flux de travail, les notifications web push, l'automatisation du marketing et plus encore. SendX centralise tout sur une seule plateforme, à un prix abordable. En savoir plus sur SendX

Omni-Channel Self-Service

Omni-Channel Self-Service

par Verascape

(0 avis)

Verascape's ACE Platform provides contact centers with a suite of integrated self-service applications across ALL customer communication channels. Our conversational speech and chatbot solutions include: Customer Service Payments Intelligent Call Routing Order Processing Outbound Notifications Virtual Digital Assistant ACE is powered by Artificial Intelligence, Real-Time Data Integration, Natural Language Processing, Machine Learning, and Advanced Analytics. En savoir plus sur Omni-Channel Self-Service

Feedb

Feedb

par Feedb

(4 avis)

Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive online reviews, testimonials and more.

ContentSquare

ContentSquare

par ContentSquare

(4 avis)

ContentSquare is a user experience (UX) analytics and optimization platform that helps businesses understand how and why users are interacting with their app, mobile and web sites. We compute billions of touch and mouse movements and transform this knowledge into profitable actions that increase engagement, reduce operational costs and maximize conversion rates.

NomNom

NomNom

par NomNom Insights

(0 avis)

Get all of your customer feedback in one place. Aggregate, organise and share all your customer feedback and user research easily

MyFeelBack

MyFeelBack

par MyFeelBack

(2 avis)

MyFeelBack is a robust and secure entreprise platform that helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. Integrated with Salesforce and trusted by 70+ successful companies like L'Oreal and Bmw, our targeting technology lets companies ask the right question at the right time in the customer journey, empowering your teams with amazing customer insights to act on. Smarter decisions. Better business. Data-driven growth!

DictaNova

DictaNova

par DictaNova

(0 avis)

DictaNova is a SaaS-based customer analytics software that gathers feedback scores, customer reviews and provides insights

TopBox

TopBox

par Waypoint Group

(1 avis)

Based on our hands-on consultative work over 20 years, we developed TopBox, the turnkey B2B customer feedback solution for SMBs, to shine the light on customer expectations, gaps, & opportunities, facilitating appropriate action across your company. Out-of-the-box reporting designed for B2B includes account-level feedback, benchmarks, longitudinal trending, & financial linkage for actionable insights that deliver results in 30 days or less. Streamline your program & earn 9X ROI w/TopBox!

TopBox

TopBox

par TopBox

(1 avis)

Cloud-based customer interaction analytic solution to determine why customers are calling in for support.

WalkMe

WalkMe

par WalkMe

(23 avis)

WalkMe is the pioneer of the Digital Adoption Platform (DAP) an enterprise-class guidance, engagement, insights, and automation platform. WalkMe's context-intelligent algorithm streamlines digital adoption internally and externally, ensuring that the right users receive the right information exactly at the moment of need. WalkMe's DAP enables the creation of interactive on-screen sequences that guide and engage users throughout any digital experience.

Usabilla

Usabilla

par Usabilla

(0 avis)

Over 20.000 professionals worldwide use Usabilla to gather continuous visual feedback from their users. Install a custom feedback button in just a few minutes, roll out targeted surveys and start processing the results in our intuitive reporting interface. With this instant and actionable data you can effectively improve your websites user experience, turn visitors into loyal customers and increase conversions. Usabilla also offers solutions for email feedback and visual surveys.

Dini

Dini

par Ekaart Digital Systems

(0 avis)

End-to-end digitization platform for restaurants to increase customer base and for increasing margins.

InMoment

InMoment

par InMoment

(1 avis)

Cloud-based solution that offers leadership board, employee communication, and employee loyalty modeling capabilities.

Freespee

Freespee

par Freespee

(0 avis)

Monitor, manage and personalize communication with your digital customers.

Yotpo

Yotpo

par Yotpo

(88 avis)

La solution intégrée de Yotpo permet aux marques d'e-commerce de recueillir des avis clients, des photos et des Q et R à partir d'une plateforme unique pour augmenter le trafic, la preuve sociale et les ventes. Partenaire officiel de Google, Facebook et Shopify Plus et intégrant des plateformes et des outils commerciaux de premier plan tels que Bigcommerce, Magento et Bronto, Yotpo permet aux marques de tirer parti du contenu de leurs clients sur tous les canaux marketing.

Moxtra

Moxtra

par MOXTRA

(9 avis)

Moxtra is a mobile-first, collaboration application and platform founded by the former co-founder + CEO of Webex, Subrah Iyar, and WebEx veteran, Stanley Huang. Moxtra provides messaging with powerful, built-in layers of collaboration for modern teams, from any device, anywhere in the world. Capabilities include visual content management; rich visual and verbal content annotations; powerful text, voice, and multimedia group chat; online voice + video meetings; and task management.

UX360

UX360

par TandemSeven

(0 avis)

Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more. Tired of juggling disparate tools, data, and file formats? UX360 is a single platform for creating and sharing all of your CX and UX assets, with a direct link to the underlying research data.

Woopra

Woopra

par Woopra

(10 avis)

Go beyond traditional analytics and truly understand your customers.

ClickTale

ClickTale

par ClickTale

(3 avis)

Watch actual browsing behavior. Optimize website usability. Boost conversion rates. Visualize user behavior with heatmaps.

JumpSeat

JumpSeat

par TenSpeed Technologies

(2 avis)

Jumpseat is the open-source enterprise guidance and engagement platform. The JumpSeat platform reduces onboarding times, improves training, and eases support by delivering on-screen guidance over your existing enterprise applications. No more watching videos, no more reading boring knowledge base articles - just hands-on just-in-time productive learning.

GetFeedback

GetFeedback

par GetFeedback

(29 avis)

GetFeedback is easy-to-use survey software designed to improve response rates. Create beautiful, mobile-friendly surveys with our drag-and-drop builder. Embed survey questions in email with one-touch email functionality. Measure and understand your responses with real-time Dashboards and Text Analytics. Integrate with Salesforce to take your feedback program to the next level. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other survey apps.

FullStory

FullStory

par FullStory

(10 avis)

FullStory takes a fundamentally different approach to understanding your customer experience. One tiny script unlocks pixel-perfect playback, automatic insights, funnel analytics, and robust search and segmentation all without the need to manually tag your sites code.

Orchestra

Orchestra

par Q-Matic

(0 avis)

Patient flow management solution with appointment system, calendaring, and messaging features. Add-ons available.

Confirmit

Confirmit

par Confirmit

(1 avis)

Confirmit provides a scalable end-to-end platform which enables users to create, deploy, manage, and analyze the results of research projects and feedback programs ranging from a few hundred to millions of respondents. Market Research agencies benefit from the comprehensive platform that incorporates a range of data collection modes and full panel management capabilities to standardize their processes and yield lower total cost of ownership.

Smaply

Smaply

par Smaply

(0 avis)

Create journey maps, personas, and stakeholder maps online. Collaborate with others, share your maps, and present your findings. Main features: - multi-user access: invite others to collaborate - comment mode: invite others to give feedback on your journey maps - read-only versions of journey maps - journey map details: storyboard, backstage lane, file upload - export types: PDF, PNG, Excel, Power-Point

Cxense

Cxense

par Cxense

(0 avis)

Cxense collects all aspects of online user behavior, connects it with other data sources, and transforms that raw data into actionable insight about the individual. The Cxense platform and suite of applications, including its unified data management platform (DMP), enable publishers, ecommerce retailers and brands to harness their data through technology for data fusion, data intelligence and data activation & optimization.

Totango

Totango

par Totango

(4 avis)

Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.

Purple WiFi

Purple WiFi

par Purple

(0 avis)

Purple's solution allows businesses to monitor their physical spaces and view detailed analytics about customer behaviour.

Appcues

Appcues

par Appcues

(6 avis)

Appcues is the easiest way to personalize your product experience without changing any code. Non-technical users can create unique tutorials in less than 10 minutes with an easy-to-use visual editor. Companies like HubSpot, Adroll and Wistia use Appcues for new feature adoption, user onboarding, in-app communications and more! We provide you with UI patterns to implement into your app. You can create, publish and measure each experience code-free.

Conversocial

Conversocial

par Conversocial

(6 avis)

Conversocial is software that enables customer service in Facebook and Twitter. With complete visibility and prioritisation, no issues need be missed. Teams work together on social communication through Conversocial's collaborative platform, with all essential tools in one place. Complete security, audit, and control bring accountability to social channels.

ReferralCandy

ReferralCandy

par ReferralCandy.com

(5 avis)

Customer referral program web application for online stores to boost sales. Integrations with Volusion, Shopify, Etsy, BigCommerce, Magento, Amazon Webstore and more.

Centralpoint

Centralpoint

par Oxcyon

(3 avis)

Centralpoint is in the (2018) Gartner Magic Quadrant for Digital Experience Platforms. This means that each 'Customer' is entitled to their own, unique personal experience...Centralpoint support multi-channel sites, to serve each public group, but more importantly supports SSO or LOGIN (AD/SAML/LDAP, even oAuth (login via twitter, facebook, google) to hyper personalize the entire experience (site design, content, message ads, unique for each 'type' (or role) of user)

Whisbi

Whisbi

par Whisbi Technologies

(1 avis)

Whisbi is a global provider of a mobile-first conversational commerce platform that combines live video, chat, voice and chatbot functionalities to increase sales conversion and boost live engagement. Enterprises using our conversational commerce solution have enhanced customer engagement 6X, efficiency 10X, and boosted online sales conversion by 2X. Our customers are global companies in Telecom, Auto, Travel, among others, who want to create winning omnichannel customer experiences online.

FeedbackHub

FeedbackHub

par FeedbackHub

(0 avis)

The online customer review platform for inviting and collecting feedback. The simple 4-step FeedbackHub Process for attracting more customers and engaging with existing ones: Request > Receive > Analyse > Action. Request feedback via customised business cards, email invites or website integration. Receive feedback via Website, Email, Text Messaging or Widgets. Analyse: We will analyse your feedback and show you what is trending. Action: Easily reply to your customers.

SoGoSurvey

SoGoSurvey

par SoGoSurvey

(395 avis)

Online survey & questionnaire tool with latest and most number of features such as response trend analysis, multimedia usage, online reporting and email support. Create free online surveys, forms, polls and quizzes in minutes. Try for free.

Ameyo

Ameyo

par Ameyo

(16 avis)

Ameyo is an Omnichannel Customer Engagement software that enables businesses to deliver cross-channel, coherent customer experience journeys. Ameyo's offering also serves customers on Cloud ( Private, Public & Hybrid). Ameyo is proud to be mentioned in the Gartner Magic Quadrant for three consecutive years( 2015-16-17). Ameyo has been serving the Contact Center Infrastructure space for 60+ countries and powers 1600+ Enterprise Contact centers globally.

Clicktools

Clicktools

par Clicktools

(11 avis)

Clicktools by CallidusCloud est le logiciel de sondage premium pour les entreprises. De nombreuses organisations l'utilisent pour améliorer l'expérience client grâce à la collecte, la centralisation et la prise en compte des opinions des clients. Utilisez la version d'essai gratuite pour bénéficier des fonctionnalités d'entreprise, notamment des multiples catégories de questions, d'un mappage CRM intelligent, des textes et des questions dynamiques, des enquêtes multilingues adaptées aux mobiles, des fonctions de reporting, des analyses de texte, des traductions, etc.

Oracle CX

Oracle CX

par Oracle

(5 avis)

Oracle offers a complete, cloud-enabled customer experience (CX) solution; differentiate your company across all channels, touch points, and interactions.

Natero

Natero

par Natero

(1 avis)

Natero is the only Customer Success platform to merge machine learning for predicting user behavior and big data analytics for deep customer insights. This next generation solution helps Software-as-a-Service (SaaS) companies maximize customer lifetime value, while improving their products and processes.

ListenPort

ListenPort

par CriticMania

(0 avis)

Cloud-based customer feedback collection and analysis software with micro surveys and one-click testimonial publishing.

Omniata

Omniata

par Omniata

(0 avis)

Omniata is an all-in-one analytics, marketing & A/B testing platform that enables custom data modeling & user experience optimization.

INTOUCH

INTOUCH

par Topdown Systems

(16 avis)

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.

Inline Manual

Inline Manual

par Inline Manual

(1 avis)

Cloud based solution for customer engagement. Features include walkthrough creation, onboarding guides, and product documentation.

UserReplay

UserReplay

par UserReplay

(1 avis)

UserReplay reveals the truth about your customers online experiences. We empower companies with an e-commerce presence to understand and analyze every website journey, providing the insights to quantify and monetize the impact of every conversion issue, reduce fraud and improve conversion rates.

OneSight

OneSight

par Empirix

(0 avis)

Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.

CTI Group

CTI Group

par CTI Group

(0 avis)

Enghouse Networks acquires, integrates, develops and deploys pioneering technologies that deliver strategic value for our customers and partners around the world through: Revenue Management & Protection Mobile Value Added Services Network Security, Control & Routing Automation Revenue Generation Service Quality Improvement with OPEX Reduction

MaritzCX

MaritzCX

par MaritzCX

(0 avis)

The MaritzCX Platform is the big data engine that powers your CX solution and the complete technology foundation that allows you quickly collect data from all of your different feedback channels, turn it into a cohesive source of customer information, and make it available to everyone in your organization. The software includes Survey Builder, Dashboards & Reports, Data Mining, Text Analytics, and Case Management. In addition, we offer industry-leading research services and proven expertise.

Keepcon

Keepcon

par Keepcon

(0 avis)

Using unique semantic technology, our solution combines social monitoring, CEM, moderation and real time insights.

Cloud Call Center

Cloud Call Center

par 3CLogic

(44 avis)

3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives.

ChurnZero

ChurnZero

par ChurnZero

(39 avis)

ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content,

Feedbackly

Feedbackly

par Feedbackly

(25 avis)

Feedbackly is a multi-channel customer feedback and customer experience management solution. It is the worlds only such software with built-in marketing and sales tools. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading analytics dashboard. Leverage the concept of customer journey mapping to track satisfaction levels with precision. Then use this insight to make sound business decisions.

iridize

iridize

par iridize

(18 avis)

Iridize helps you train employees and onboard users with smart, personalized guides and walkthroughs. Easily build interactive Iridize guides to onboard your employees and customers, improve navigation, increase conversion rates and generally provide a better customer experience.

CX Group

CX Group

par CX Group

(17 avis)

CXQuest by CXGroup is an award winning customer engagement platform that uses Big Data to help businesses develop speed, attentiveness and customer intelligence when interacting with customers to reduce customer churn and increase referrals. CXQuest stands at the intersection between a real time customer feedback, case management system and a communication platform and supports customer interactions across diverse communication channel to create one great, unified customer experience.

Testimonial Monkey

Testimonial Monkey

par Testimonial Monkey

(13 avis)

Testimonial Monkey is the simplest & easiest way to get customer feedback. Collect honest & unbiased testimonials discussing your product or service in a matter of seconds & display them on your own website & social networking profiles. All accounts come with a 14 day free trial (no credit card required). Let Testimonial Monkey help you to turn your website browsers into happy paying customers today...

Feedback Lite

Feedback Lite

par Feedback Lite

(12 avis)

Feedback Lite is a fully customizable survey tool for website owners. With Feedback Lite you can add a simple to use feedback tab to your website and begin to survey your website visitors using an array of flexible feedback forms designed to help you and your business learn more about what your customers are really thinking.

Surveypal

Surveypal

par Surveypal

(12 avis)

Surveypal provides an enterprise-grade online survey platform which empowers the customer experience. With Surveypal, you can leverage CX into higher customer retention rates, increased sales, and faster growth. You can integrate Surveypal into any CRM system, including Microsoft Dynamics, Zendesk, and Salesforce. The combination of CRM and Surveypals CEM solution effectively improves the customer experience in every interaction with your current or potential customers.

UXprobe

UXprobe

par UXprobe

(10 avis)

The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens, success and satisfaction metrics are collected and calculated automatically.

Opiniator

Opiniator

par Oberon3

(9 avis)

Customers feedback - ratings, thoughts and ideas via their cell phone (SMS, Voice and Web - NOT an app!) at the point of experience. Includes integrated analysis and alert management so the business knows how it is performing and can fix any issue, even talk to the customer - BEFORE that customer defects or worse, defects and complains on line. All issues are tracked until completion, so closing the feedback cycle and ensuring operational improvement.

ActionTracker

ActionTracker

par SurveySquare.com

(8 avis)

Why wait weeks or months to respond to an issue, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer issues, comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management.

TalkToTheManager

TalkToTheManager

par TalkToTheManager

(7 avis)

Own or manage a restaurant? TalkToTheManager is the perfect customer feedback solution. You no longer need guest comment cards. TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to reply in real-time in order to address customer service, product, and facility issues, often while the customer is still on-site. Intercept negative feedback, avoid negative reviews and create strong customer relationships. Our customers love it!

FeedbackFive

FeedbackFive

par eComEngine

(6 avis)

Amazon feedback software and Amazon product review software that helps merchants get more feedbacks and product reviews, improve seller reputation, & increase sales. With an easy user interface, customizable templates and campaign rules that convert, FeedbackFive is an important tool in the seller's arsenal.

Talk2us

Talk2us

par Elevate Research

(5 avis)

Real-time customer feedback platform for brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business.

ListenLoop

ListenLoop

par ListenLoop

(4 avis)

ListenLoop makes advertising software that complements your account-based marketing (ABM) strategy, giving you unprecedented power and precision to deliver banner ads to the accounts you desire in just a few steps: (1) pick key accounts, (2) upload ads, and (3) launch your campaign. You can nurture target accounts with a series of ads delivered over the course of days or months with ListenLoop's drip campaigns. Youll keep your ads fresh, preventing buyers from getting oversaturated.

Toonimo

Toonimo

par Toonimo

(4 avis)

Toonimo humanise l'expérience de l'internaute en proposant des visites guidées numériques. La plateforme SaaS permet aux organisations d'ajouter une superposition de voix humaines et d'annotations graphiques qui engagent les visiteurs, présentent des offres clés et guident les utilisateurs à travers les entonnoirs de site web. Toonimo propose un tableau de bord analytique complet pour suivre l'engagement et les conversions des utilisateurs. Toonimo personnalise l'expérience de l'internaute, encourage le libre-service, augmente les taux de conversion et améliore l'engagement des utilisateurs.

Field Solution Group

Field Solution Group

par Field Solution Group

(4 avis)

Field Solution Group provides a superior review monitoring and reputation management software platform trusted by businesses across the world. Helping thousands of businesses manage and utilize positive customer experience to earn new business by automating the process of getting more and better reviews on sites like Google+, Facebook, Yelp and industry-specific review sites; eliminating manual website review entry; and managing their online customer reputation.

Review Camp

Review Camp

par Review Camp

(4 avis)

Review Camp helps your business easily & automatically get more 5 star reviews from your customers, and prevent negative ones. It is easy to use, mobile-friendly and allows you to request feedback in person or via email. Create email drip campaigns, get automated reports, and embed actual reviews right in your website. Post reviews directly to facebook and twitter! Improve your SEO AND reputation with more reviews, and ultimately win more business. Visit our site & get a free reputation report!

SmartAction Speech IVR System

SmartAction Speech IVR System

par SmartAction

(4 avis)

SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose. For more information visit www.smartaction.ai.

FuzeDigital

FuzeDigital

par FuzeDigital

(3 avis)

Comprehensive, modular and easy to use web-based customer care and knowledge sharing software suite. The Fuze Suite emables you to quickly and affordably extend multi-channel self-service and assisted-service support to your customers, partners, staff and other stakeholders.

Inquisium

Inquisium

par Cvent

(3 avis)

Inquisium understands human connection like few other organizations--and since people are at the core of every data point, they have a big advantage over traditional survey companies. With their easy-to-use feedback management platform and specialized survey expertise, customers are able to better understand the world around them.

ThoughtBuzz

ThoughtBuzz

par ThoughtBuzz

(3 avis)

An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more

CredSpark

CredSpark

par CredSpark

(3 avis)

Helps marketers create engaging, casual learning experiences for their audiences, generating deep data and qualified leads.

AnswerDash

AnswerDash

par AnswerDash

(3 avis)

AnswerDash uses Object Search technology to deliver relevant Q&A content, personalized to the customer's context and need. The AnswerDash tab is embedded within your site or app for a seamless user experience. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase help content usage by up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides analytics tools that highlight common customer questions and identify content gaps on your site.

Experiture

Experiture

par Experiture

(2 avis)

Go Beyond Email Marketing with Powerful, Easy-to-use Marketing Software and Solutions for both B2B and B2C Marketers. With Experiture, you can create, launch, measure, and optimize personalized, automated marketing programs across email, web, mobile, and more -- with minimal ongoing involvement from engineering or IT. With browser-based tools, flexible workflows, powerful segmentation, and included marketing data warehouse - Experiture gives you the tools you need to succeed from day one.

Product 360

Product 360

par Mize

(1 avis)

Tracking for product warranty, service history, and purchases. Solution provides practical information for both customers and brands.

Satsum

Satsum

par Satsum

(1 avis)

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.

iTrust Reviews

iTrust Reviews

par iTrust Digital Marketing

(1 avis)

With iTrust Reviews you can invite reviews from your customers, display the score on your website and increase your conversion rate. It is ideal for any business that wants to harness the power of customer reviews to increase sales and retain customers. Additional tools include market research, email marketing and bench marking functions. PLUS - get a free listing in our business directory with a link to your site - even if you don't purchase a subscription package.

SoDash

SoDash

par SoDash

(1 avis)

The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics.

CHI Express

CHI Express

par Logica Infotech Services

(1 avis)

CHI Express empowers you with the capability to track and provides the metrics you need to analyze the customer satisfaction and improve the overall customer facing processes. Customer experience and activity analysis and BI analytic to improve service quality. www.CHIExpress.Net and www.Haapi.co has pioneered the integrated Customer Experience Management framework and applications, catering to leaders in healthcare and several other industries, retail, banking, hospitality, education etc.

UserIQ

UserIQ

par UserIQ

(1 avis)

For anyone who oversees a website application and worries about churn, UserIQ is a Customer Growth Platform that lets you analyze specific customer segments and their habits within your application to deliver intelligent engagements. Unlike other platforms that only provide intelligence, customer health or targeted engagements, UserIQ delivers all three.

Knexus

Knexus

par Knexus

(1 avis)

Knexus is a real time decision making engine using AI & proprietary algorithms to match social, marketing & product content with dynamic customer profiles. The platform delivers highly relevant or personalized customer journeys in real time that improve engagement and increase sales (across ecommerce, websites, apps, and email). Knexus works with brands like BlackRock, BNY Mellon, GSK, Hilton Hotels, Office Depot and STA Travel. Find out more about us at www.knexusgroup.com

INSTANT Insight

INSTANT Insight

par Pulse Solution

(1 avis)

Quality is ONE click away with our native tablet App "INSTANT Insight" enabling to track on real-time customer satisfaction via tactile tablets displayed on the busiest customer contact-points of hotels, restaurants or retail stores! Organizations can completely manage day by day their quality initiatives, learn what their customers like, dislike or expected, also address any individual challenges and engage their teams into a continuous improvement cycle of success!

Hello Customer

Hello Customer

par Insider Metrics

(1 avis)

Customer Centricity starts with your employees! Hello Customer offers you easy to use software to turn customer feedback into true employee enthusiasm and culture change from the CEO on down, right into the frontline. Ask customers real-time feedback, connect the feedback with your employees and manage the process with AI. Let technology help you make sense of the feedback data, create the right feedback flows and foster engagement!

Lumavate

Lumavate

par Lumavate

(1 avis)

Lumavate is an enterprise platform for building cloud-based mobile apps at scale. Through the Lumavate platform, companies deliver highly-personalized mobile experiences throughout the entire customer journey. These mobile experiences drive increased adoption and long-term engagement via accessible activation methods, such as NFC, QR, text, etc.

Bolstra

Bolstra

par Bolstra

(1 avis)

An agile customer success management platform built to help companies plan, manage and engage with their customers.

CustomerGauge

CustomerGauge

par CustomerGauge

(1 avis)

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.

UI Contact

UI Contact

par Utopia Image

(0 avis)

Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers.

Mopinion

Mopinion

par Mopinion

(0 avis)

Customer insight platform for capturing, understanding, and acting on customer feedback.

Customer Monitor

Customer Monitor

par Customer Monitor

(0 avis)

Customer Monitor is a fully managed customer experience management service with online reporting, trending capabilities and text analytics. Customer Monitor will enable a business to understand their customer perceptions in order to increase your customer retention and boost referrals. Customer Monitors fully managed service will enable you to seamlessly leverage customer feedback through a short, strategic survey. It includes the research metric the Net Promoter Score (NPS).

Verified Credible

Verified Credible

par Verified Credible

(0 avis)

Reputation management and reviews management tools that can help your business improve star ratings on major review websites. Reviews monitoring included.

Falcon

Falcon

par ServiceCheck

(0 avis)

Customer service intake, resolution and reporting software with automated routing and threshold escalations.

Heeduser

Heeduser

par Heeduser

(0 avis)

Customer engagement platform that facilitates communication between company and its clients through online customer community.

GetSmily

GetSmily

par GetSmily

(0 avis)

A software suite for tracking human emotions and web analytics displayed into reporting tools called the Emolytics.

IgniteFeedback

IgniteFeedback

par IgniteFeedback

(0 avis)

Cloud based solution for customer insight and survey.

Gourmetmiles

Gourmetmiles

par Gourmetmiles

(0 avis)

Universal restaurant loyalty app. Cardless loyalty app platform gives every receipt an identity. No hardware or software. Restaurant owners have access to portal where they can set their Gourmetmiles earning percentage, earning limits, and review a wide range of customer analytics.

Inbify

Inbify

par Inbify

(0 avis)

Inbify is a real-time customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over native phone features like SMS and MMS. The main benefit of our product is that we eliminate all the friction that customers have at the time of communication with a business, no more apps downloads, survey forms or comment cards completion. We provide businesses with customer data, feedback sentiment, categories, keywords and more.

Process Management Platform

Process Management Platform

par SMTX

(0 avis)

Central customer request platform for all service providers within an organization. Includes forms, workflows and ticketing.

ExperienceFellow

ExperienceFellow

par ExperienceFellow

(0 avis)

With ExperienceFellow you can research and analyze your customers' experience of the entire customer journey in real-time across all online and offline channels. Customers can document their experiences and emotions with the free mobile app on their own smartphone, researchers can analyze the data gathered with a powerful web software.

Tabsurvey

Tabsurvey

par Tabsurvey

(0 avis)

tabsurvey is the feedback system for companies that take customer opinion and feedback seriously. Collect feedback from 1,000 locations or through online. tabsurvey has great usability, stores data safely and measures continuously. Drop the biannual surveys and instead monitor and collect data in an continous stream - It is more accurate plus it is easy, as tabsurvey is designed for it. Tabsurvey gives your the correct picture of how your business is performing today rather than the past.

Ameyo Engage

Ameyo Engage

par Ameyo Engage

(0 avis)

Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.

Kademi

Kademi

par Kademi

(0 avis)

A platform to create amazing seamless customer experiences that delight your customers at every touch point.

FoxMetrics

FoxMetrics

par FoxMetrics

(0 avis)

FoxMetrics, a marketing analytics and personalization software company, puts powerful conversion tools right at your fingertips. With the ability to collect detailed user data and profiles, segment the data, and trigger personalized messages across a number of channels (via built-in widgets), FoxMetrics doesnt just give you numbers and charts -- it lets you harness your analytics to impact your bottom line.

Howazit

Howazit

par Howazit

(0 avis)

A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise.

FeedbackExpress

FeedbackExpress

par FeedbackExpress

(0 avis)

Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more.

FastSensor

FastSensor

par GTI Technologies

(0 avis)

A real-time experience tracking system (RET) and in-store analytics based on mobile devices location algorithm to monitor, analyze, visualize, and act on shoppers behavior in brick-and-mortar stores: - attraction rate (aisle, shelf, sections); - new shoppers and return: loyalty; - shoppers path and engagement areas; - check-out line management, waiting time and abandons; - empty-handed; - layout effectiveness; - in-store coupons.

BPA Quality

BPA Quality

par BPA Solutions

(0 avis)

BPA Quality is the next generation solution for integrated Quality, Health, Security and Environment (QHSE) as well as Risk management.

Sophatar

Sophatar

par Sophatar

(0 avis)

Sophatar's patented solution programs and automatically adjusts the A/V playout from your existing screens based on the interest profiles of visitors currently at your location. Your visitors can select from the content you have programmed for each screen when they're in front of it using their own phone, without having to connect to a local Wi-Fi. Our system comes with location-based services, real-time analytics, and mobile wallet marketing

Lumoa

Lumoa

par Lumoa

(0 avis)

A customer experience management solution that enables you to collect and process customer feedback into actionable insights in an easy and fast manner. The service processes feedback in 60+ languages and provides you with insights instantly after the feedback has been provided. Lumoa's Artificial Intelligence -based solution translates the feedback, categorizes it, assesses the sentiment, and shows you the positive and negative drivers of customer experience instantly.

Helix

Helix

par MicroMetrics

(0 avis)

Enable hotels to create memorable experiences, resolve issues in-stay & build strong relationships through improved guest engagement

SeeVolution

SeeVolution

par SeeVolution

(0 avis)

SeeVolution offers Live Heatmap customer experience tool to help you understand how your customers engage with your site.

Pipedrive

Pipedrive

par Pipedrive

(1396 avis)

Pipedrive is a sales management tool built for salespeople by salespeople. Used by more than 70k sales teams globally, it helps to see the big picture, then gives step-by-step guidance to keep everyone focused on the activities that drive deals to close. With Pipedrive nothing falls through the cracks. It is easy to use and helps to keep focus, so your team will love to use it and you can trust the data in the system. Its simple to get started, but powerful enough adapt to any sales process.

Intercom

Intercom

par Intercom

(197 avis)

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

Preferred Patron Loyalty

Preferred Patron Loyalty

par Preferred Market Solutions

(63 avis)

Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

Pendo Platform

Pendo Platform

par Pendo

(27 avis)

Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society's experiences with software.

Medallia Enterprise

Medallia Enterprise

par Medallia

(7 avis)

While customer feedback is a key barometer of a company's health, many companies lack the infrastructure, processes and culture to improve it. Medallia turns customer feedback into real time actionable insights that are used by the entire organization, to rescue at risk customers, engage more customer fans, and identify the innovations your customers value most. Our solutions make customer experience transparent, defeats data silos, and engages everyone in a relentless effort to improve.

Delighted

Delighted

par Delighted

(6 avis)

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers. Delighted uses the Net Promoter System to measure the customer journey. Organizations using Delighted can instantly collect, analyze and distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time and proactively reduce churn.

Amity

Amity

par Amity

(4 avis)

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

YesInsights

YesInsights

par YesInsights

(2 avis)

YesInsights is an all in one customer feedback tool for companies to receive actionable feedback across all platforms. Create one-click or Net Promoter Score Surveys in less than a minute and embed them within any platform. YesInsights integrates with Intercom, Zapier, Infusionsoft, Mailchimp, Aweber, and many more. Capture your audience directly at your website with YesInsights website widget!

Cincom Synchrony

Cincom Synchrony

par Cincom Systems

(1 avis)

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results.

Tealeaf

Tealeaf

par IBM

(1 avis)

Provides visibility, insight, and answers to hep companies improve online conversion and customer retention.

Voice of the Customer HUB

Voice of the Customer HUB

par SandSIV

(1 avis)

SandSIVs superior software solutions enable large B2B & B2C organisations to fully self-manage the customer experience - capture and measure customers wants and needs (voice of the customer VOC), combine & compare customer data and act in real-time on relevant insights (customer experience management CXM)

UserRules

UserRules

par Userrules Software

(1 avis)

User analytics platform that allows you to solicit, collect, discuss, and follow feedback from your users.

Fancy Support

Fancy Support

par Fancy Support

(1 avis)

Fancy Support gives you in-app customer messaging, event tracking and dashboards at an affordable price. Provide better support to your customers by leveraging the surrounding context of your customer info and events.

Spectoos

Spectoos

par Spectoos

(1 avis)

A powerful platform with a set of widgets designed to empower website owners by streamlining the whole process of testimonials curation, management, and display. Our users can collect testimonials from all the major review sites out there (Yelp, Amazon, TripAdvisor, LinkedIn Recommendations, Twitter, Facebook, etc.) or create a branded testimonial request form and easily share it with their customers.The testimonials are displayed in beautiful widgets which can be embedded on any website.

Zoomin Docs

Zoomin Docs

par Zoomin

(1 avis)

Zoomin helps organizations deliver content on-demand, across all customer touchpoints, quickly, easily and precisely. Zoomins next generation publishing platformenables your customers to instantly zoom into the precise content they need, when and where they need it. Global brands like Jive, ServiceNow, Hitachi and Cisco trust Zoomin to deliver their contenttodocumentation portals, knowledge bases, call centers, search engines, customer communities, and to IoT devices.

ServIntuit

ServIntuit

par Servion Global Solutions

(1 avis)

Customer experience platform that integrates data from behavioral patterns, transactions, and helps to better understand customers.

eGain Suite

eGain Suite

par eGain Communications

(0 avis)

eGain is the industry's only unified knowledge management and customer engagement software suite. Our modular, cloud apps for customer service, knowledge, web self-service, email, chat, cobrowsing, virtual assistant, etc.,are built on a customer engagement hub platform (eGain CEH) that unifies knowledge, interactions, and analytics to deliver improved customer experiences, sales, and contact center performance.

Cicero XM

Cicero XM

par Cicero

(0 avis)

Cicero XM delivers a unified desktop solution for enterprise contact center and back office employees. Leverages existing IT investments Cicero XM integrates applications, automates workflow, guides the employee (presentation, scripts, etc.) and provides control and adaptability in a Smart Desktop.

Enterprise Feedback Management

Enterprise Feedback Management

par Allegiance Software

(0 avis)

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty.

OnviCord

OnviCord

par OnviSource

(0 avis)

OnviSource's Workforce Optimization (WFO) is a suite of solutions based on the concept of "Capture All, Analyze All, Automate All, Improve All". Our multimedia capture, recording and monitoring generates a goldmine of valuable information and knowledge, analyzed by our multi- and cross-channel analytics in order to produce actionable knowledge that can automatically or manually act to improve customer interactions, agent's performance, compliance management, and back office transactions,

NICE Customer Experience Analytics

NICE Customer Experience Analytics

par NICE Systems

(0 avis)

Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement.

Greenwich AIM

Greenwich AIM

par Greenwich Associates

(0 avis)

Customer experience management solution that improves decision making and helps to increase profitability.

Alpine Metrics

Alpine Metrics

par Alpine Metrics

(0 avis)

Alpine Metrics is the alerting and analytics technology that seamlessly connects to your data, detects relationships and momentum shifts, and prioritizes the indicators that matter most. When a customer needs attention or a business process requires optimization, our platform automatically generates intelligent alerts and a concise analysis, empowering your team to perform better.

Rhombus

Rhombus

par Rhombus

(0 avis)

Rhombus is the best way to exchange real-time text messages, and accept payments from your customers all within the conversation. Upon sign-up, we'll issue a regular 10-digit phone number that your customers can text in order to chat with you, or make a payment. You can respond to the text messages from your Rhombus dashboard, as well as monitor important business metrics. Accept orders, take reservations, book appointments, answer questions, or get paid -- all without a phone call

Foresight

Foresight

par Vital Insights

(0 avis)

Ranked as the 12th fastest growing tech company in Canada on the Deloitte Technology Fast 50, Vital Insights is a leading designer, developer and distributor of innovative enterprise-class daily tracking and Customer Experience Management (CEM) solutions for the automotive industry. Taking center stage in its product lineup is Foresight- a platform that distributes, gathers, and manages customer feedback.

Sparkcentral Customer Engagement Platform

Sparkcentral Customer Engagement Platform

par Sparkcentral

(0 avis)

Become one of the first brands to capture customer feedback directly within Twitter and analyze data in order to understand how your customers view and value your products and services. We know you care about your customers, so make sure they know it too. Were here to help you be the brand you want to be with technology that enables you to know your customer, value their time, and engage with them in a meaningful way.

Ramen

Ramen

par Ramen

(0 avis)

Ramen enables SaaS Product Teams to learn about their customers, ask those customers questions, and discuss features and ideas with them. We take the tools that every product team needs and put them into one app. By doing this, the product team is no longer leaving their customer data all over multiple apps, empowering them to have better visibility into what their customers actually need and take action on it.

OmniknowledgeFAQ

OmniknowledgeFAQ

par Acknowledgement

(0 avis)

OmniKnowledge's FAQ system lets your customers quickly find the information they are looking for 24/7.

Fizz Customer Experience Platform

Fizz Customer Experience Platform

par KPMG Nunwood

(0 avis)

The Fizz Customer Experience platform puts the voice of the customer at heart of your organisation. Enabling your business to channel all customer feedback through a single, actionable tool kit. Fizz enables your customer focused teams and organisation as a whole to track, interpret and act on the key challenges customers face at every single touch point, across one or many journey types. Built on top of this capability are a suite of action planning and solution focused capabilities.

Kling.io

Kling.io

par Kling.io

(0 avis)

Solution made to engage customers across any channel. Features include online reputation management & enterprise feedback management.

StoryPulse

StoryPulse

par FocalCXM

(0 avis)

Enterprise grade assessment platform to help capture feedback in both offline and online modes.

DigitalCX

DigitalCX

par CX

(0 avis)

DigitalCX delivers highly personalised self-service, sales and community engagement across any digital channel and every digital device. Because it understands every customers context who they are, what they want to achieve and even how they feel it makes personal interaction achievable, at scale, via digital channels. Use DigitalCX to ensure that every customer journey ends in success a question answered, a search resolved, a transaction secured.

AfterSell

AfterSell

par GladMinds Technologies

(0 avis)

Web based platform that provides a continuous and closed loop connection with the consumer community for communication in a simple way. For brands, the platform provides a continuous and closed loop connection with the consumer community for communication, updates, promotional offers, feedback and a simplified way to engage with their customers. Specialties: Help Desk Software, Loyalty Software, Visualization Software, Internet of things software,productivity & supply chain management.

ServeSmart

ServeSmart

par Lymbyc

(0 avis)

Personalizes your customer engagement and augments your customer relationships for better business.

Tattle

Tattle

par Tattle

(0 avis)

The local CRM driven by customer engagement and trackable retention revenue.

Core Realtime

Core Realtime

par Core Realtime

(0 avis)

Capturing customer feedback is the first step in improving your overall customer experience. The second step is turning the captured data into insights. Using Core Realtime you will be able to capture feedback across various channels in realtime. Every piece of customer feedback is analysed and measured which allows a personalised and automated way of closing of the customer feedback loop in realtime.

InnerTrends

InnerTrends

par InnerTrends

(0 avis)

InnerTrends helps companies increase customer engagement by exposing customer behavior patterns that impact growth. Data science algorithms are used in order to uncover customer engagement optimization opportunities in plain English. Pinpoint the exact aspects of the customer life-cycle on which to focus in order to impact growth.

ReplyOne

ReplyOne

par Sematell

(0 avis)

ReplyOne is a leading software intelligence for written customer communication where large volumes are involved. Exceptional response accuracy ensures companies achieve a high level of customer satisfaction in end customer trade, contributing measurably to maximizing cost effectiveness and competitive capacity. Inquiries are responded to with perfect precision across all customer contact channels either automated or partially automated.

ReviewCaddy

ReviewCaddy

par V Group

(0 avis)

Helps sellers to collect opinion of their customer in a rich and interactive way about the items purchased by them.

Just Ask Users

Just Ask Users

par Just Ask Users

(0 avis)

A SaaS to plan, manage, and track UX research work and make sense of your research findings. Learn from users, improve your product design and produce a product that people LOVE. Running user experience research can be tedious at times. Use this SaaS as a guide to help your product team move from the design problem to observation, insight and design opportunities. Find the shortest path to improve your product so that users will turn into raving fans!

Evaluat

Evaluat

par Evaluat

(0 avis)

Let us help you unleash the power of feedback to solve your greatest challenges. Evaluations should be collaborative. Evalut will help you: Yield superior response rates and eliminate data entry. Reveal high-level insights and expose trends over time. Share your analysis and put your data to work. Ease the burden of data entry with transcription, translation, and sentiment analysis. Segment your data across clients or industries. Finally, a feedback tool that's as innovative as you.

Emolytics

Emolytics

par Emolytics

(0 avis)

Emolytics delivers an innovative market research platform that measures customer experience through the prism of emotion. Emolytics captures and analyses various dimensions of the customer experience through multiple channels (websites, emails, invoices, ads, events, POS) with its innovative and user-friendly technology. At its core, the Emoscore helps to understand customers' emotions through every possible facet of a business.

CRM Aapya

CRM Aapya

par MavJay Solutions

(0 avis)

MavJay Solutions Inc is an upcoming software product company headquartered at SFO, CA, USA. The company has its offshore development centre in Chennai, India. The company has clear plans and well laid out a road map for developing a variety of smart products catering to wide range of industries globally. The products are in different stages of development. The current product ready for release is 'Aapya+' useful for the Hospitality industry, especially the restaurants and hotels.

Metaphor Engage

Metaphor Engage

par USAN

(0 avis)

For more than 25 years USAN has been perfecting the customer experience for major US and multi-national brands. USAN applies deep omnichannel expertise to simplify complex contact center problems and implement the best practice driven solutions.

pollkiosk

pollkiosk

par Skynapse Business Technology

(0 avis)

Pollkiosk is a simple tablet based tool that allows service based businesses to capture customer feedback effortlessly. Pollkiosk provides a simplified and non-intrusive interface that captures feedback on parameters, gathers Net Promoter Scores and allows customers to provide personalised comments. An admin dashboard panel provides daily updates on trends and listing of the feedback. The app is aimed at restaurants, hotels & parlours and service based industries that have physical touch points.

Thematic

Thematic

par Thematic

(0 avis)

Understand Customer Feedback and Act Fast

CXONCLOUD

CXONCLOUD

par Unloc

(0 avis)

What you get with CXONCLOUD? Lead Generation App Builder, One click connect to web, social & print media, live chat with customer, one click bulk send customer announcements, creating awards & rewards. Instant booking confirmations, cancellations, reschedules, managing feedback, loyalty, calendar & quotes. Collecting ratings, reviews, recommendations, popularity of products, services, events, advertisements & the overall marketing effectiveness.

Opinionated

Opinionated

par Opinionated

(0 avis)

Opinionated is a real-time customer feedback system to capture a large volumes of customer feedback with a small amount of fuss.

Nextiva CRM

Nextiva CRM

par Nextiva

(101 avis)

Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers.

Smartlook

Smartlook

par Smartlook

(63 avis)

A solution to record what visitors see and do on a website for feedback to improve user experience. With website visitor recordings, heatmaps and customer journeys. Filter your visitor and share insights with your team. You can see what visitors clicked with their mouse, what they filled into a form field, where they spend most of their time, and how they browse through each page.

Collect.chat

Collect.chat

par Collect.chat

(34 avis)

Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions - 24/7, fully on auto-pilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds.

Starred

Starred

par Starred

(14 avis)

Starred makes feedback better for everyone, and on a human scale. As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with the actionable insights they need to make better decisions and boost loyalty. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good.

Quiq Messaging

Quiq Messaging

par Quiq

(12 avis)

Quiq makes it easy for a business to connect with customers via one-way or two-way Messaging, the preferred channel already in use with friends and family. With Quiq, customers can now engage companies via SMS/text messaging, Facebook Messenger, Web Chat, and Kik for help with their pre-sales questions and post-sales support.

Swell CX

Swell CX

par Swell CX

(8 avis)

Swell CX is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with.

ReviewSpreader

ReviewSpreader

par ReviewSpreader

(7 avis)

ReviewSpreader helps small businesses connect with their customers quickly by sending review requests straight to where customers hang out; their cell phones! Easily manage your online reviews under one roof with our comprehensive reputation management dashboard.

zenloop

zenloop

par zenloop

(7 avis)

zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System (NPS) framework. - collect actionable feedback at high response rates up to 25-30% - excite and engage your organization with feedback livestreams - identify immediate insights and trends with Smart Labels (text analytics) - delight promoters and critics with personalized replies to reduce churn - empower improvements - route feedback alerts to colleagues

Wix Answers

Wix Answers

par Wix Answers

(7 avis)

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships

Quantum Metric

Quantum Metric

par Quantum Metric

(4 avis)

Do you know how much online customer struggle costs you? Quantum Metric simply uncovers where to reclaim lost revenue by pinpointing the financial impact of your frustrated customers. The predictive analytics platform provides insights into why visitors struggle on your website and apps, unlocking actionable opportunities to impact engagement and recover lost revenue--so you can increase conversions, grow brand loyalty, and capture maximum value from EVERY transaction.

cliizii

cliizii

par cliizii

(3 avis)

On-Demand Consumer Forum, but DIFFERENT! Poor participant experience burns panels. So we threw out the rule-book, re-imagining insights chat for today's social consumer. Built by research pros with the essentials, but powered by smartphone speed & entertainment values. Recruit digital contacts. Zapier integration. 3 chat formats. Customize emails, logos&colors. Animated mood-avatars, multi-media, Whiteboard, Pinboard. Export transcripts. Join the revolution - make research FUN for everyone.

Promoter Ninja for NPS

Promoter Ninja for NPS

par Hoshinplan Strategy

(3 avis)

Promoter Ninja est l'outil de sondage par e-mail NPS le moins cher et le plus simple pour surveiller la satisfaction client. Téléchargez votre liste de contacts client, personnalisez votre sondage NPS et envoyez-le en quelques clics. Net Promoter Score est "la solution dont vous avez besoin pour progresser", selon Harvard Business Review. Utilisez Promoter Ninja pour envoyer des enquêtes NPS multilingues, sans supervision informatique et avec votre propre image de marque. Les 500 premiers sondages sont gratuits ! Obtenez les commentaires les plus précieux de vos clients, à partir de 10 USD/mois.

Newired

Newired

par Newired

(2 avis)

Lets face it: you cant always eliminate complexity in online operations or tasks. Consequently, customers get frustrated and leave without buying. Employees get confused and resist adoption, or make mistakes. With Newired Journeys IT DOESNT HAVE TO BE LIKE THAT!

Multi-rater 360 Feedback System

Multi-rater 360 Feedback System

par Questar

(1 avis)

Provides a combination of communications, administrative, and data acquisition capabilities all working together to get valid feedback.

know'N'act

know'N'act

par know'N'act

(1 avis)

Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more.

Informizely

Informizely

par Insitez

(1 avis)

Informizely is a leader in qualitative web analytics solutions. Use it to capture actionable customer insights with in-site surveys and polls. Find new growth opportunities, increase revenue, improve website conversions and reduce churn. Our surveys integrates seamlessly with your website, through beautiful sliding widgets. Advanced targeting features drive up conversion rates up to 70%. Surveys can be built with a drag and drop survey builder.

Qubit

Qubit

par Qubit

(1 avis)

Digital experience delivery platform utilizing machine learning to help companies understand, identify & influence customers.

One Tap Check-In

One Tap Check-In

par One Tap

(1 avis)

One Tap Check-In provides simple, fast and beautiful customer check-ins for your small business. Throw out those paper sheets; After our 1-minute signup process, you will be allured to bring us to your front desk. We bring comfort and calmness to the chaos caused by a pool of walk-in customers. Check-in customers using our kiosk iPad app, online, apple wallet or by QR codes. Our software is the third eye inside your store; Collect emails, customer profiles and more.

UXPressia

UXPressia

par UXPressia

(1 avis)

An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.

ResponseTek:CEM

ResponseTek:CEM

par ResponseTek

(0 avis)

Customer experience management platform that helps build customer advocacy and reduce customer defection

Convergys Analytics

Convergys Analytics

par Convergys

(0 avis)

Engage customers and improve CX with contact center optimization, customer journey mapping, and customer feedback analysis.

Clarabridge CX Suite

Clarabridge CX Suite

par Clarabridge

(0 avis)

Clarabridge helps hundreds of the worlds leading brands improve the customer experience by putting customer feedback to work. Our solution offers the only omni-source listening, best in class customer analytics, and real-time, guided actions for fast front-line response. With customer feedback trends, correlation, and root cause analysis the best and biggest companies in the world use the Clarabridge SaaS solution to power their CEM programs.

salesEQUITY

salesEQUITY

par salesEQUITY

(0 avis)

salesEQUITY is a client engagement platform designed to collect, analyze, manage and distribute quantitative customer-insight data. By measuring client engagement, our proprietary modeling technology determines trends and establishes benchmarks, both internal and external, to help drive VoC and client feedback initiatives. Using this data helps you establish sales equity; which like brand equity, separates businesses from their competition.

Customer Experience Software

Customer Experience Software

par KeySurvey

(0 avis)

Conçue pour les grandes entreprises, Key Survey est une plateforme flexible, évolutive et intégrée permettant d'effectuer un suivi de l'expérience client et de l'améliorer si nécessaire. À l'aide d'enquêtes intéressantes et agréables pour le lecteur, de notifications et de flux de travail automatisés ainsi que de puissants outils analytiques, identifiez avec précision les aspects à améliorer ou encouragez l'adoption de bons comportements. Connecter Key Survey à vos autres systèmes informatiques vous permettra faire le lien entre les secteurs marketing, ventes, exploitation et service client de votre entreprise.

Customer Experience Analytics Platform

Customer Experience Analytics Platform

par Chattermill

(0 avis)

Get real time insights to drive customer loyalty and growth. Chattermill automatically analyses customer feedback and detects sentiment across multiple channels to identify trends in customer behaviour and helps teams answer questions faster. Listen to customers, uncover what drives behaviour and

Kibo Real-Time Individualization

Kibo works with your existing systems and resources to drive a seamless, personal experience for your customers Today!

Business Review Manager

Business Review Manager

par Quickly Review Us

(0 avis)

A feedback solution to help you tactfully ask & remind customers for feedback, guide them through the online review process and more.

Feedback INN

Feedback INN

par Control Inn

(0 avis)

Feedback Inn is an intuitive solution for those who take their business seriously and care about customer satisfaction. Our full-fledged, yet easy-to-access dashboard lets you design, launch, and analyze surveys, with every feature you would expect from a state-of-the-art solution. Ask your customers about their opinion about your services and analyze their feedback both offline and online. All results can be accessed in real time on your desktop and mobile device.

LadderChat

LadderChat

par LadderChat

(0 avis)

Digital wait list that tracks & automatically notifies waiting customers to improve customer experience & increase customer retention.

Pointzi

Pointzi

par StreetHawk Platform

(0 avis)

An mobile App onboarding platform that allows codeless tips, tours, carousels and InApp popups. This inApp help can be targeted to user segments and be beautifully customized to look like or improve your App! Pointzi allows A/B testing, targeting goals, engagement analytics and more. The integration of the SDK for iOS, Android or ReactNative can be done in 15 minutes and after that you don't need App releases or code.

Video Reviews

Video Reviews

par Confident Customer

(0 avis)

A customer experience solution with video reviews and testimonials, auto sharing on social media, website integration, and more.

SevenRooms

SevenRooms

par SevenRooms

(0 avis)

SevenRooms is a platform for hospitality operators to acquire, engage and understand their guests. Founded in 2011 in New York, the reservation, seating and guest management software offers operators the ability to drive reservations across multiple marketing channels, personalize guest experience online and offline, re-engage guests to drive repeat visits and move business forward through actionable insights. Present in 100+ cities worldwide serving premier dining, hotel and nightlife clients.

Pisano

Pisano

par Pisano

(0 avis)

Pisano is a feedback company that provides software and hardware solutions to empower people. With Pisano, anyone can collect feedback in any format and from any channel; engage with respondents and act on feedback effectively; and analyze data in an accessible and fully customizable way.

Layer Customer Conversation Platform

Businesses build customer lifetime value with individual customers at scale on Layer's enterprise conversation platform. We believe relationships are built one conversation at a time, and that businesses build relationships by understanding and anticipating customer needs. Layer's enterprise-class Conversation Platform and SaaS products help organizations accelerate engagement, increase conversion, and improve the effectiveness of customer service and success.

Wizper

Wizper

par Wizper System

(0 avis)

360-degree visibility backed by AI-driven advice to improve your companys performance and customer experience. WizperTM is the first application built to help managers and employees deliver a better customer experience by turning satisfaction surveys, online reviews, social media posts and operational data into actionable advice to improve companies' performance and customer service.

ShowHows

ShowHows

par ShowHows

(0 avis)

ShowHows is a web platform that lets companies easily create and publish beautiful visual instructions, how-tos or tutorials for their products - viewable on any device. Perfect for user guides/manuals, assembly instructions, DIY, tips/tricks, recipes - anything you do step-by-step. ShowHows help your customers help themselves - reducing support costs and increasing customer satisfaction and loyalty. ShowHows are customizable, easily shareable on social media, and embeddable on any website.

inQuba CX

inQuba CX

par inQuba

(0 avis)

inQuba CX goes a step beyond what most of todays customer feedback systems can deliver by providing context sensitivity

SATISFYD

SATISFYD

par SATISFYD

(0 avis)

Customer experience platform that enables businesses to implement improvement strategies through issue tracking and reports.

Guideblocks

Guideblocks

par Guideblocks

(0 avis)

Use Guideblocks to provide personalized and dynamic user assistance without developers and additional coding. Seamlessly onboard new users or teach existing ones to use new features. Keep in sync help docs with ongoing changes in your web app. Who is it for? For UX/UA designers, technical writers and customer success/support team members at software companies.

SOMTAB

SOMTAB

par SOM

(0 avis)

SOMTAB is the only CX platform that is perfectly matched to your organizations DNA. Entirely customizable from features to design, you no longer have to adapt to Voice of Customer (VoC) solutions, SOMTAB adapts to you! Survey customers immediately after a key moments, learn from real time customer insights presented in your fully customized dashboard and do timely follow-ups with the alerts module.

Customer Experience Management Platform

Customer Experience Management Platform

par Truthlab Technologies

(0 avis)

Truthlabs CXM platform orchestrates the collection and analysis of disparate customer data and instantly transforms it into actionable insights. We help companies win in the new Experience Economy by helping them to create better, more profitable customer relationships. Truthlabs CXM platform enables companies to orchestrate the collection, analysis and storage of structured and unstructured data that is essential to delivering amazing experiences across the entire customer journey.

GuideMe

GuideMe

par EdCast

(0 avis)

Create the fastest and most secure in-app guides & step-by-step walkthrough authoring solution for any software application (Salesforce, SAP, SharePoint, more...) with GuideMe. Accelerate employee and customer training. Now available in 30+ languages. Learn how GuideMe can save you time and money with professional, easy-to-use, in-app guided training with a free trial.

Informedy

Informedy

par Informedy

(0 avis)

Digital customer experience platform that simplifies and enhances the way consumers engage with products.

Worthix

Worthix

par Worthix

(0 avis)

Worthix (Worth Index), the first Artificial Intelligence survey, is ushering in a customer experience revolution by disrupting old-school survey methodologies. Created in the Silicon Valley, we are an AI powered technology designed to change the way companies conduct surveys, bringing real-time predictive and accurate results into an ever-changing customer experience economy.

Appzi User Feedback

Appzi User Feedback

par Appzi

(0 avis)

User feedback and bug reporting tool that's easy to use, customizable, and works right inside your website.

UserSignals

UserSignals

par UserSignals

(0 avis)

Automatically tracks user activity and user experience metrics to give you a holistic view of how your SaaS is being used.

Zinputs

Zinputs

par Sentience

(0 avis)

Widget and platform that enables your customer to select any part of your website and give feedback specifically about it.

Nextpond

Nextpond

par Nextpond

(0 avis)

Simple & powerful process software for businesses that brings your processes to life, empowers your team & delights clients.

OMQ service center

OMQ service center

par OMQ

(0 avis)

Halve the service effort with AI. Real time help for customer. The OMQ service center is a modern FAQ. The Solutions for eventually appearing questions are provided to the customer in an easy and fast way. Thus frequently and relevant topics are sorted and displayed in real-time.

Aptrinsic

Aptrinsic

par Aptrinsic

(0 avis)

Aptrinsic provides an all-in-one product experience platform that enables companies to onboard, retain, and grow customers by delivering personalized product experiences based on in-product behaviors. We equip product leaders with in-depth analytics and engagement tools such as in-product guides, dialogs, sliders, and emails to improve product adoption, customer onboarding, and customer retention.

Limetropy

Limetropy

par Limetropy

(0 avis)

Software that measures the customer experience and comes with co-creation, social media, and rewards.

Syngro Eye

Syngro Eye

par Maru/Syngro

(0 avis)

Customer experience reporting and customer experience analytics software.

OpenText CEM

OpenText CEM

par OpenText CEM

(0 avis)

End to end Customer Experience Management software.

Userback

Userback

par Userback

(0 avis)

Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback.

OPINATOR

OPINATOR

par Innology Ventures

(0 avis)

OPINATOR is an ecosystem of Customer Experience Management and Interactive Digital Marketing services that enables businesses to generate personalized, context-dependent, two-way interactions with consumers across multiple channels to increase customer acquisition, loyalty and satisfaction, prevent abandonment and increase sales.

Witbe

Witbe

par Witbe

(0 avis)

Witbe provides technologies to monitor the Quality of Experience (QoE) delivered to the End-Users of any interactive service.

Cheerfy

Cheerfy

par Cheerfy

(0 avis)

The simple, Wi-Fi based customer recognition and relationship tool.

mParticle

mParticle

par mParticle

(0 avis)

mParticle is the customer data platform for the connected age.

Tudodesk

Tudodesk

par Tudodesk

(0 avis)

Tudodesk is the first easy to use web-based software that is built for workshops, manufactures, repair centers and restoration centers. It's a complete system to manage leads, sales, billing, online payment, order and job management, shipping, customer testimonials and marketing in one single system. Grow your business and save time.

Improo

Improo

par Let's Rock!

(0 avis)

Improo helps to manage feedback from customers in order to find weaknesses by which company lose consumers.

Centriam CX

Centriam CX

par Centriam

(0 avis)

Supports the end-to-end customer journey across channels, from the initial interaction with your brand to contact with you.

ThinkOwl

ThinkOwl

par ThinkOwl

(0 avis)

Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. It empowers your organization to enhance customer experience and fly high, even with limited staff and resources.

Queaxis

Queaxis

par Uninand Technologies

(0 avis)

Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment.

Local Measure

Local Measure

par Local Measure

(0 avis)

Make your customers' experiences exceptional with Local Measure

DatapointEurope

DatapointEurope

par DatapointEurope

(0 avis)

Helps analyze the intelligence contained in all interactions

Vennli

Vennli

par Vennli

(0 avis)

Vennli helps you optimize product differentiation strategies by identifying and understanding how your customers make decisions. Pinpoint how you differentiate from your competitors in ways that matter to your customers. The platform allows for easy cohort segmentation analysis so you understand meaningful differences amongst segments of customers and cross competitors. Vennli empowers you to understand how your audience makes choices so your business can take targeted action for growth.

Survaider

Survaider

par Opiniofi Technologies

(0 avis)

Survaider is an online SaaS CEM platform which lets enterprises understand voice of customers and act on it, across all their business locations in real time. Understanding customer feedback from all channels and acting on it in real time is hard. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

Carrrot

Carrrot

par Carrrot

(0 avis)

All-in-one marketing automation software that tracks website visitors, helps to nurture leads, return customers and provide support. With a full range of marketing instruments, Carrrot raises conversions on every step of the funnel: eCRM to keep track about visitors and leads; Automation to reduce retention with triggered messages - online-chat, email, pop-up forms, web-pushes; Analytics to estimate campaign effectiveness; Full-team support to assist, navigate and help customers succeed.

Tracksale

Tracksale

par Tracksale

(0 avis)

Tracking for key NPS metrics to ensure customers are satisfied.