Logiciels de satisfaction client

Un logiciel de satisfaction client permet aux entreprises de collecter, d'organiser et de gérer l'opinion des clients. Ce type d'application fournit des fonctions de sondage, de suivi des réclamations et de reporting des appels. Elle peut être intégrée aux solutions de CRM et de gestion des produits pour aider à appliquer les informations acquises aux interactions de l'entreprise et au développement de produits. Voir aussi : logiciel helpdesk, logiciel pour service client, logiciel de CRM et logiciel de sondage.

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par Grade Us

(151 avis)
Plateforme de marketing et de gestion des avis n° 1, en "marque blanche" pour les agences et les référenceurs. Grade.us vous permet : 1) d'automatiser la récolte d'un plus grand nombre d'avis positifs en ligne sur des sites spécialisés, sur Google ou Facebook ; 2) de récupérer les clients mécontents avant qu'ils ne publient un avis négatif ; 3) de surveiller les avis partout sur le web pour toujours savoir ce qui se dit sur votre marque ; 4) de convertir automatiquement les meilleurs avis en contenu parfaitement référençable pour les médias sociaux et le web afin de consolider votre bonne réputation. En savoir plus sur Grade.us La plateforme de marketing et de gestion des avis préférée des marketeurs, des agences de marketing et des spécialistes du SEO, aux couleurs de votre marque. Automatisez la récolte d'un plus grand nombre d'avis positifs en ligne. En savoir plus sur Grade.us

par SurveyMonkey

(34 avis)
SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share insights with your team using custom reports, data exporting, and integrations. En savoir plus sur SurveyMonkey CX The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX. En savoir plus sur SurveyMonkey CX
Create a culture of continuous feedback. Automatically collect feedback from every customer at any point in the customer journey on any channel (email, web, SMS). Empower every team member with the feedback they need to make every experience great. Automate customer reviews, referrals, and retention. Use workflows to automate acts of advocacy like online reviews and case studies. Boost retention by automating follow up with at-risk accounts. En savoir plus sur AskNicely NPS Software AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using NPS. En savoir plus sur AskNicely NPS Software

par Podium

(69 avis)
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. Recognized by Forbes as Cloud100 company, Podium makes it easy to manage all your customer messages Google, Facebook and inbound texts, from one dashboard. You can also generate more & manage all of your Google reviews, Facebook reviews and other sites to quickly reply to reviews, report on locations and understand customer sentiment. En savoir plus sur Podium Customers are your best form of marketing. Get more reviews and stay convenient for customers with text from one centralized dashboard. En savoir plus sur Podium

par Zendesk

(1 899 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. En savoir plus sur Zendesk Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. En savoir plus sur Zendesk
Qualtrics Customer Experience (CX) est la plateforme la plus agile au monde pour l'amélioration de l'expérience client, permettant aux entreprises de surveiller, réagir et d'améliorer chaque moment clé du parcours client, ainsi que d'intégrer l'opinion des clients dans chaque décision. Grâce à des tableaux de bord flexibles basés sur les rôles, une gestion dynamique des cas et une intégration CRM complète, vous disposez du pouvoir d'offrir une expérience client incomparable. Demandez une démo personnalisée ou inscrivez-vous pour un compte gratuit afin de démarrer ! En savoir plus sur Qualtrics Customer Experience Qualtrics Customer Experience permet aux entreprises de surveiller, de réagir et d'améliorer facilement chaque moment clé du parcours client. En savoir plus sur Qualtrics Customer Experience
Conçue pour les grandes entreprises, Key Survey est une plateforme flexible, évolutive et intégrée permettant de suivre et d'améliorer la satisfaction des clients. Utilisez des enquêtes attrayantes et engageantes, des notifications et des flux de travail automatisés, ainsi que des outils d'analytique puissants pour comprendre exactement où procéder à des améliorations ou promouvoir de bons comportements. Lorsque vous connectez Key Survey à vos autres systèmes informatiques, vous fermez la boucle entre Marketing, Ventes, Opérations et Service client. En savoir plus sur SurveySoftware for the Enterprise Conçue pour les grandes entreprises, Key Survey est une plateforme flexible, évolutive et intégrée permettant de suivre et d'améliorer la satisfaction des clients. En savoir plus sur SurveySoftware for the Enterprise
Get answers fast with Nextiva Surveys, our custom online survey software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides all the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of audiences. En savoir plus sur Nextiva Survey Get answers fast with Nextiva Surveys, a custom online survey software. Collect the answers you need to understand your audience. En savoir plus sur Nextiva Survey

par Yotpo

(149 avis)
Yotpo aide les marques de vente en ligne à recueillir des avis clients, des photos, des Q et R pour augmenter la satisfaction des clients, la preuve sociale et les ventes. Partenaire officiel de Google, Facebook et Shopify Plus et intégrant des plateformes et des outils commerciaux de premier plan tels que Bigcommerce, Magento et Bronto, Yotpo permet aux marques de tirer parti du contenu de leurs clients sur tous les canaux marketing. La plateforme complète de marketing client de Yotpos est parfaite pour les entreprises en pleine croissance qui traitent plus de 300 commandes par mois. En savoir plus sur Yotpo Yotpo aide les marques à collecter et exploiter les avis et les photos tout au long du parcours de l'acheteur pour augmenter la satisfaction des clients et améliorer les ventes. En savoir plus sur Yotpo

par SurveySparrow

(26 avis)
SurveySparrow vous permet de transformer des enquêtes en conversations. Grâce à une interface conversationnelle, SurveySparrow permet aux utilisateurs de créer et de partager des enquêtes extrêmement engageantes, des enquêtes mobiles principalement, offrant une expérience de type chat. Les enquêtes récurrentes SurveySparrow vous permettent d'envoyer des enquêtes à intervalles réguliers pour évaluer le pouls des clients ou des employés. Avec des options de partage facile, SurveySparrow vous permet de partager vos enquêtes sur le web, sur appareil mobile, médias sociaux et via e-mail, afin de recueillir facilement l'opinion de votre public cible. En savoir plus sur SurveySparrow Transformez les enquêtes en conversations avec ces enquêtes de type chat. Engagez-vous de meilleure façon avec vos clients et employés. En savoir plus sur SurveySparrow

par Get More Reviews

(51 avis)
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! En savoir plus sur GetMoreReviews Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. En savoir plus sur GetMoreReviews
QuickTapSurvey lets you capture in-person data that matters to your business. Build, customize, and launch your data collection campaigns in minutes with 100% data coverage guarantee (no internet required). Perfect for in-person lead capture, trade shows, intercept marketing, market research, and customer satisfaction. En savoir plus sur QuickTapSurvey - Offline Survey App QuickTapSurvey makes it easy to ask smart questions anywhere (no internet required and a 100% data coverage guarantee). En savoir plus sur QuickTapSurvey - Offline Survey App

par Quality Driven Software

(26 avis)
Après avoir réalisé un service, vous avez envie de récolter les avis de vos clients, n'est-ce pas ? Alors il vous faut Quality Driven Software ! Grâce à notre application, envoyez des e-mails ou des documents d'enquête à vos clients à partir d'un superbe modèle. Une fois les feedbacks reçus, l'application enverra les informations au collaborateur responsable de l'intervention. En accédant aux scores de satisfaction de vos employés, vous pourrez plus facilement déterminer qui mérite une augmentation et qui doit être licencié. Gardez vos meilleurs employés et obtenez plus d'avis en ligne. Ce logiciel fait ça aussi ! En savoir plus sur Quality Driven Software Gestion des avis de satisfaction client. Augmente les profits, réduit les désabonnements, vous permet d'obtenir plus d'avis en ligne. Oui, ce logiciel fait ça aussi ! En savoir plus sur Quality Driven Software

par Broadly

(83 avis)
Broadly's automated review platform helps local businesses generate great customer reviews on the most important platforms including Google, Facebook, TripAdvisor, NextDoor & many more. Our platform helps SMBs win reviews, get more business, and communicate directly with your customers via app or desktop. Online reviews are the single largest driver of how a consumer selects a new service so we're here to help small, service-based businesses (1-100 employees) win a better online reputation. En savoir plus sur Broadly Broadly is a review generation platform that helps local businesses get positive online reviews while protecting their reputations. En savoir plus sur Broadly

par Nicereply

(246 avis)
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. Measure CSAT, NPS and CES 2.0 per agent, team or company-wide. Increase your survey response rates by 200%. See your data in your support software and set triggers based on it. Get 3x more feedback while sending less emails. Customize both the look and content of your surveys. Set goals, track KPIs, generate reports and more. En savoir plus sur Nicereply Online customer satisfaction survey software, including CSAT, Net Promoter Score (NPS) & Customer Effort Score (CES 2.0). En savoir plus sur Nicereply

par SurveyLegend

(140 avis)
SurveyLegend propose des enquêtes en ligne nouvelle génération engageantes, attrayantes et indépendantes de la plateforme. Grâce à cette solution, les entreprises (petites et grandes) et les particuliers peuvent créer de superbes enquêtes mobiles. Vous pouvez désormais concevoir des enquêtes attractives sur votre ordinateur ou votre tablette, personnaliser leur apparence à votre guise et afficher les données collectées à l'aide de graphiques accrocheurs et pertinents. La création de questionnaires se fait simplement par glisser-déposer et il est inutile d'être un expert en étude de marché pour utiliser cet outil. En savoir plus sur SurveyLegend Créez des enquêtes engageantes, attrayantes et indépendantes de la plateforme. Grâce à cette solution, les entreprises (petites et grandes) et les particuliers peuvent recueillir des opinions. En savoir plus sur SurveyLegend

par 123FormBuilder

(80 avis)
Générez des informations précieuses auprès de vos clients qui exploiteront votre stratégie d'entreprise et augmenteront la satisfaction des clients. Personnalisez le modèle d'enquête de satisfaction client tel que vous l'imaginez et partagez-le avec votre public cible. Aucun codage, satisfaction garantie ! En savoir plus sur 123FormBuilder Générez des informations précieuses auprès de vos clients qui exploiteront votre stratégie d'entreprise et augmenteront la satisfaction des clients. En savoir plus sur 123FormBuilder

par ReviewTrackers

(46 avis)
ReviewTrackers is the award-winning reputation and review management software trusted by over 40,000 businesses. Track reviews on Facebook, Google, TripAdvisor, and 100+ review sites. Centralize all your review data in one app. Respond to customers faster. Request reviews via hassle-free SMS and email campaigns. Harness machine-learning technology to find insights from your reviews. Get award-winning customer support, API access and automation, and instant review alerts from ReviewTrackers. En savoir plus sur ReviewTrackers Software that helps businesses manage and respond to reviews, boost ratings and rankings, and discover key customer insights. En savoir plus sur ReviewTrackers

par Intouch Insight

(9 avis)
Helping businesses improve customer experience for over 25 years. Customer experience management software for listening, interpreting & actioning feedback and operational data. Measure through surveys (CSAT, NPS), social media/online reviews, mystery shopping & operational on-site audits. Drive improvements with meaningful insights, predictive/text analytics, sentiment analysis, customer journey maps, case management & patent-pending Action Campaign technology. Role & location-level dashboards. En savoir plus sur Intouch Insight Customer experience management software and services for listening, interpreting & actioning customer feedback & operational data. En savoir plus sur Intouch Insight
SupportCenter Plus est un logiciel de support web compatible ITIL et conçu pour les entreprises de support informatique. Il est utilisé pour gérer tout type de service client sur une seule et même plateforme. Ses utilisateurs peuvent suivre, gérer et résoudre facilement les tickets d'assistance pour offrir un support rapide à leurs clients et améliorer ainsi leur niveau de satisfaction. En savoir plus sur ManageEngine SupportCenter Plus Essayez Support Center Plus pour rendre votre centre de services plus agréable et plus puissant. C'est le premier pas pour obtenir un support client de premier ordre. En savoir plus sur ManageEngine SupportCenter Plus

par Hotjar

(175 avis)
Hotjar est le moyen rapide et visuel pour connaître vos utilisateurs. Hotjar contient tout ce dont votre équipe a besoin pour obtenir une opinion visuelle instantanée et voir comment les internautes utilisent réellement votre site, et découvrir des idées pour faire les bons changements. En savoir plus sur Hotjar Hotjar contient tout ce dont votre équipe a besoin pour obtenir une opinion visuelle instantanée et voir comment les internautes utilisent réellement votre site. En savoir plus sur Hotjar
PureCloud est la nouvelle solution de centre de contact en cloud tout-en-un qui vous aide à gérer et à comprendre les interactions multicanaux dans un parcours client fluide. Donnez à vos employés un seul outil prenant en charge l'ensemble de la communication (voix, chat, e-mail, réseaux sociaux, etc.). PureCloud est facile à utiliser grâce à son interface intuitive. En étant le premier à innover, vous vous assurez de dépasser les attentes de vos clients, aujourd'hui comme demain. PureCloud est simplement puissant, et puissamment simple. En savoir plus sur Genesys PureCloud PureCloud simplifie la relation client. Téléphone, e-mail et chat sont connectés dans un seul outil pour améliorer l'engagement client. En savoir plus sur Genesys PureCloud

par Kilterly

(4 avis)
Kilterly is designed to boost your customer success efforts with easy to use and implement tools that provide centralized data insight and put in motion important ongoing communication that helps form positive perceptions of your company. Our software combines powerful proprietary survey and campaign management tools with integrations to software platforms you may already use to create a robust framework for maximizing customer satisfaction leading to brand and product loyalty. En savoir plus sur Kilterly Kilterly simplifies the process of increasing customer satisfaction through centralized data insight and automated communication tools. En savoir plus sur Kilterly

par CustomerFirst Now

(0 avis)
Le prix de l'innovation en matière de cartographie du parcours client pour 2018 a été décerné à CFN Insight, la meilleure plateforme de cartographie de parcours qui aide les entreprises à suivre, gérer et améliorer le parcours de leurs clients. L'expérience client est en train de devenir le plus important différenciateur de marque et indicateur pour le succès à long terme des entreprises. Au-delà des simples cartes de parcours, CFN Insight permet aux entreprises d'identifier, de hiérarchiser, de gérer et de mener les actions les plus percutantes pour offrir des expériences inégalées sur le marché et obtenir de meilleurs résultats financiers. En savoir plus sur CFN Insight Ce logiciel vous aide à offrir une expérience client exceptionnelle à travers des visualisations de parcours client, une collaboration d'équipe et un reporting puissant. En savoir plus sur CFN Insight

par Reputology

(47 avis)
Reputology is the #1 review monitoring solution for multi-location enterprises. Our app for HootSuite allows you to engage reviewers quickly on Google My Business, Facebook & more directly from the HootSuite interface. 24/7 Email Alerts gives your team instant notifications when Reputology finds new reviews. Automated Reporting saves valuable time so you can focus on higher ROI efforts. The Fortune 500 trust Reputology as well as recognized brands like Golds Gym and House of Blues. En savoir plus sur Reputology The Reputology App for HootSuite enables multi-location enterprises to monitor social media & reviews from Google, Facebook & more. En savoir plus sur Reputology

par Zendesk

(1 899 avis)
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal

par Zendesk

(1 899 avis)
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

par Zendesk

(1 899 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 899 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 899 avis)
Zendesk développe des logiciels de satisfaction client pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. En plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients. Zendesk permet aux entreprises de fournir une assistance, de dimensionner le libre-service et de se différencier avec un engagement proactif.

par Zendesk

(1 899 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 899 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

par Zendesk

(1 899 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 899 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 899 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

par Zendesk

(1 899 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 899 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 899 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par Zendesk

(1 899 avis)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

par WizVille

(1 avis)
Un retour client en temps réel SaaS et une solution de gestion des plaintes, spécialement conçue pour les commerces de détail et les fournisseurs de services locaux. Un retour client en temps réel SaaS et une solution de gestion des plaintes, spécialement conçue pour les commerces de détail et les fournisseurs de services locaux.

par MyFeelBack

(3 avis)
MyFeelBack est une plateforme d'entreprise robuste et sécurisée qui aide les entreprises à saisir les informations dont elles ont besoin pour prendre des décisions basées sur les données et améliorer leurs activités. Intégrée à Salesforce et approuvée par plus de 70 entreprises performantes comme L'Oréal et BMW, cette technologie de ciblage permet aux entreprises de poser la bonne question au bon moment dans le parcours client, en donnant aux équipes les moyens d'agir. Des décisions plus intelligentes. De meilleures affaires. Une croissance pilotée par les données ! Aide les entreprises à saisir les informations clients dont elles ont besoin pour prendre des décisions basées sur les données et améliorer leurs activités.

par DictaNova

(0 avis)
DictaNova est un logiciel d'analytics de la clientèle basé sur SaaS qui rassemble les opinions et les commentaires des clients, et qui fournit des informations. DictaNova est un logiciel d'analytics de la clientèle basé sur SaaS qui rassemble les opinions et les commentaires des clients, et qui fournit des informations.

par Waypoint Group

(1 avis)
Suite à de nombreuses recherches consultatives pratiques des 20 dernières années, TopBox est née. Cette solution clé en main de rétroaction des clients B2B est destinée aux PME et consiste à identifier les attentes des clients, les lacunes et les possibilités, en facilitant les initiatives appropriées dans votre entreprise. Le reporting prêt à l'emploi a été conçu pour B2B et englobe la rétroaction sur les comptes, les repères, les tendances longitudinales et le lien financier pour des perspectives exploitables aux résultats dans les 30 jours, voire moins. Rationalisez votre programme et multipliez votre retour sur investissement par 9 grâce à TopBox ! TopBox fournit une solution simplifiée et rentable de rétroaction des clients B2B pour contribuer à la croissance des PME grâce à une approche stratégique.

par Review Rank

(2 avis)
Principaux fournisseurs de solutions de Guest Intelligence auprès de marques hôtelières indépendantes dans le monde entier, ReviewPro fournit aux hôteliers un aperçu exploitable pour améliorer l'expérience de leurs clients et augmenter leur classement sur les sites d'évaluation et les agences de voyages en ligne (OTA). La suite de solutions cloud de l'entreprise comprend la gestion de la réputation en ligne (ORM), la solution de sondage des clients (GSS) et l'optimiseur des revenus.

par Signet Research

(2 avis)
Plateforme de Net Promoter Score en libre-service dotée de la flexibilité nécessaire pour mesurer à la fois la satisfaction client et l'expérience client. Plateforme de Net Promoter Score en libre-service dotée de la flexibilité nécessaire pour mesurer à la fois la satisfaction client et l'expérience client.

par Wizu

(1 avis)
Wizu est un chatbot alimenté par IA pour des enquêtes conversationnelles conçues pour augmenter les taux de réponse, améliorer la satisfaction des clients et obtenir des informations plus pertinentes. Wizu peut analyser les réponses en temps réel, ce qui vous permet d'acheminer des enquêtes par groupes de sentiments ou de mots pour créer un sondage conversationnel vraiment personnalisé et attrayant. Wizu est un chatbot alimenté par l'IA pour des enquêtes conversationnelles conçues pour augmenter les taux de réponse et améliorer la satisfaction des clients.

par ClickDesk

(18 avis)
Application d'engagement client multicanal basée sur le web, qui offre un chat en direct, un service d'assistance, un navigateur et une barre d'outils pour la communication sociale. Application d'engagement client multicanal basée sur le web, qui offre un chat en direct, un service d'assistance, un navigateur et une barre d'outils pour la communication sociale.

par Qualaroo

(5 avis)
Qualaroo aide les entreprises à identifier et exploiter des opportunités de générer du chiffre d'affaires grâce aux visiteurs de leurs sites web. Ciblez intelligemment les interactions en fonction du temps passé sur chaque page, des pages visitées, du nombre de visites du site, la source de référence ou toute autre donnée interne. Ces interactions peuvent être utilisées pour recueillir des informations sur les visiteurs et répondre à leurs besoins en temps réel jusqu'à les convertir en clients, et ce, grâce à un petit extrait de code. Qualaroo fournit un outil de sondage et de retour sur investissement que les propriétaires de sites web peuvent facilement installer sur leur site.

par Confirmit

(3 avis)
Confirmit offre une plateforme de bout en bout évolutive qui permet aux utilisateurs de créer, déployer, gérer et analyser les résultats de projets de recherche et de programmes de rétroaction allant de quelques centaines à des millions de répondants. Les agences d'étude de marché bénéficient de la plateforme complète qui intègre une gamme de modes de collecte de données et de capacités de gestion de panel complet pour uniformiser leurs processus et produire un coût total de propriété inférieur.

par Bravo Video

(2 avis)
Pour capturer la vidéo des clients, des utilisateurs et des fans, directement sur le web. Qu'il s'agisse de recueillir des témoignages de clients, de lancer un concours de vidéos ou d'enregistrer des critiques de produits, Bravo permet d'atteindre les objectifs. Il est possible d'essayer Bravo gratuitement pendant 30 jours sans limitations et avec un support complet ! Bravo permet aux spécialistes du marketing de capturer instantanément la vidéo des clients, des utilisateurs et des fans, directement sur le web.

par Totango

(10 avis)
Totango est une plateforme de réussite des clients qui aide les entreprises à revenus récurrents à simplifier la complexité de la réussite des clients en connectant les points des données clients, en surveillant activement les changements d'état des clients et en menant des engagements proactifs. Les grandes entreprises utilisent Totango pour réduire le taux de désabonnement, augmenter les revenus prévisibles et maximiser la valeur client au fil du temps. Totango est une plateforme de réussite des clients qui stimule l'action et la concentration des équipes et des résultats prévisibles pour la gestion.

par Lithium Technologies

(8 avis)
Lithium Communities est une plateforme communautaire en ligne qui vous permet d'augmenter la satisfaction et la fidélisation de la clientèle en offrant aux clients un lieu où ils peuvent interagir entre eux et devenir des défenseurs de la marque. Vous pouvez tirer parti d'une expérience communautaire dynamique pour établir des relations plus étroites avec vos clients, en profitant ainsi d'une augmentation des ventes, d'une réduction des frais de service et d'une accélération de l'innovation. Lithium Communities peut également vous aider à transformer votre site web afin d'en faire une destination sociale pour les utilisateurs passionnés. Lithium Communities est une plateforme communautaire en ligne qui vous permet d'augmenter la satisfaction des clients et de développer la popularité de la marque.

par GetSatisfaction

(4 avis)
Get Satisfaction est la principale plateforme d'engagement des clients qui rassemble des idées de produits, crée des marques, crée des opportunités de vente et adapte le support client sans frais supplémentaires. S'engager avec vos clients partout où ils se trouvent : votre site web, Facebook, via la recherche ou sur un appareil mobile. Get Satisfaction fournit une plateforme de base puissante pour votre communauté de clients, mais leur richesse d'outils et de fonctionnalités est ce qui les distingue de la foule. Un moyen simple de créer des communautés en ligne qui permettent des conversations productives entre les entreprises et leurs clients.

par SatisMeter

(1 avis)
SatisMeter est une plateforme de rétroaction in-app qui recueille des données NPS basées sur des modèles d'utilisation spécifiques à partir d'applications mobiles, d'applications web et par e-mail. Plateforme de rétroaction intégrée à l'application qui collecte des données NPS en fonction de modèles d'utilisation spécifiques à partir d'applications mobiles, d'applications web et d'e-mails.

par Sonar

(2 avis)
Augmentez le retour sur investissement et la satisfaction client avec cette solution de chat mobile. Augmentez le retour sur investissement et la satisfaction client avec cette solution de chat mobile.

par MindTouch

(1 avis)
MindTouch transforme le produit et le contenu d'aide que votre entreprise produit déjà en un canal d'engagement client. Enrichissez l'enregistrement du client avec des données comportementales précieuses basées sur les interactions de l'utilisateur avec le contenu de votre produit. Créez un site optimisé pour le référencement mobile, adapté à l'ensemble du contenu d'une entreprise. MindTouch peut doubler le trafic web organique, tripler le temps d'utilisation sur votre site et réduire le taux de rebond de 50 %. Transformez vos acheteurs et vos clients en des experts produits remarquables. Transformez votre produit et le contenu d'aide en un canal d'engagement client qui augmente le trafic web, stimule les ventes et améliore l'assistance.

par Q One Tech

(0 avis)
Q One est une plateforme d'étude de marché SaaS (logiciel en tant que service) unique, basée sur le cloud, multicanaux, multidevises et multilingue offrant un éventail complet de fonctionnalités pour les professionnels de la recherche et les organisations centrées sur l'automatisation du recrutement/de la gestion de panels, l'incitation des membres du panel, la programmation d'enquêtes et la collecte de données qui augmentent l'engagement des panels et collectent des informations en temps réel. Gestion de panels, Collecte de données, Conception de sondages, Prévention des fraudes, CRM, Devis, Messagerie instantanée, Gestion de projet.

par Survicate

(23 avis)
Survicate est une plateforme de retour d'informations tout-en-un pour les PME. Il propose 5 solutions : des enquêtes ciblées sur les sites web, des widgets de retour d'informations initiés par les utilisateurs, des enquêtes dans les messages, des enquêtes par e-mail NPS et des questionnaires. Avec un seul outil, vous pouvez recueillir les opinions des clients sur tous les points de contact numériques. Utilisez les informations collectées pour réduire le taux de désabonnement, améliorer la fidélisation des clients et répondre plus précisément aux besoins des clients. Survicate s'intègre directement aux plateformes Marketing Automation et CRM populaires. Le moyen le plus rapide de recueillir les commentaires des clients.

par Wootric

(2 avis)
Wootric is the Net Promoter Score (NPS) platform for boosting customer happiness. Run NPS Surveys in your web and mobile app for real-time measure of customer sentiment, activating promoters, and improving retention and loyalty.Turnkey installation, automatic surveys. ALIGNS YOUR TEAMS AROUND BOOSTING CUSTOMER HAPPINESS Run A/B happiness tests, segment NPS results, and get a single NPS view across all Web and mobile apps. Trigger Runs Net Promoter Score surveys (NPS) inside your web or mobile app. Real-time feedback. Easy set-up, automatic.

par Netigate

(1 avis)
Netigate is a leading European provider of cloud based services for online surveys that are primarily used for voice of customer (customer satisfaction), employee performance and market research. Through Netigates user friendly interface, the users can conduct surveys in a very effective way compared to other alternatives. Survey tool for HR, market, panel research via web or mobile phone. Offers analysis with cross tabulations, real-time results, etc.

par Hively

(8 avis)
A simple tool for real-time customer feedback gathering, rewarding employees, and team performance tracking. A simple tool for real-time customer feedback gathering, rewarding employees, and team performance tracking.

par MaritzCX

(1 avis)
MaritzCX is customer experience (CX) management for enterprise companies. Organizations need CX programs that drive high value and high return. We help increase customer retention and lifetime value by ingraining customer experience-driven insight and action into the DNA of business operations. With a unique combination of CX software, data and research science, deep vertical market expertise, and managed program services, only MaritzCX offer a full-service, professional CX approach. MaritzCX offers a full-service CX approach to continuously improve the CX across an enterprises customers, employees, and partners.

par NiceJob

(52 avis)
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to get more great reviews and build a great reputation. NiceJob automates your social media marketing using your great customer reviews and photos. And we help you improve your search engine results, website traffic, and sales by publishing your reviews and photos to your website. Unlike competitors, we have no contracts, a 14-day free trial, and are only $75/month ---> Try it free at get.nicejob.co <--- ----> NiceJob is the easiest way to get more great reviews, referrals and sales. No contracts, 14-day free trial, then just $75/month.

par Feedbackly

(30 avis)
Feedbackly is a multi-channel customer feedback and customer experience management solution. It is the worlds only such software with built-in marketing and sales tools. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading analytics dashboard. Leverage the concept of customer journey mapping to track satisfaction levels with precision. Then use this insight to make sound business decisions. Feedbackly is the only customer feedback software with built in marketing and sales tools.

par CX Group

(17 avis)
CXQuest by CXGroup is an award winning customer engagement platform that uses Big Data to help businesses develop speed, attentiveness and customer intelligence when interacting with customers to reduce customer churn and increase referrals. CXQuest stands at the intersection between a real time customer feedback, case management system and a communication platform and supports customer interactions across diverse communication channel to create one great, unified customer experience. Big data customer retention platform for improving overall customer experience

par Creative Research Systems

(16 avis)
Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management. The Survey System is the most complete software available for all types of survey research. Includes advanced logic and comprehensive reporting and analysis. The Survey System has been refined and expanded in response to client comments and requests since 1983. Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management.

par Skilljar

(14 avis)
Skilljar is the easiest way for businesses to educate their customers, vendors, and partners. At Skilljar, we believe that the best LMS is easy to use and runs smoothly for students and admins. It works with your business, can be accessed anywhere and allows you to create a story with your content. That's what we've built - beautiful training experiences backed by data. Additionally, Skilljar makes integrations easy, and includes a complete analytics dashboard. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training.

par Testimonial Monkey

(13 avis)
Testimonial Monkey is the simplest & easiest way to get customer feedback. Collect honest & unbiased testimonials discussing your product or service in a matter of seconds & display them on your own website & social networking profiles. All accounts come with a 14 day free trial (no credit card required). Let Testimonial Monkey help you to turn your website browsers into happy paying customers today... Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews.

par CX Social

(8 avis)
Social media tool that enables customer service and marketing through customer engagement, social media monitoring, and analytics. Social media tool that enables customer service and marketing through customer engagement, social media monitoring, and analytics.

par Customer Thermometer

(8 avis)
1-click feedback email solution that allows your customers rate your offerings. Generate your own buttons & embed them in any email you send. 1-click feedback email solution that allows your customers rate your offerings. Generate your own buttons & embed them in any email.

par TalkToTheManager

(8 avis)
Own or manage a restaurant? TalkToTheManager is the perfect customer feedback solution. You no longer need guest comment cards. TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to reply in real-time in order to address customer service, product, and facility issues, often while the customer is still on-site. Intercept negative feedback, avoid negative reviews and create strong customer relationships. Our customers love it! Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues.

par CloudCherry Analytics

(7 avis)
CloudCherry est un produit de collecte de commentaires et d'analyse de la clientèle en temps réel basé sur SaaS pour suivre, mesurer et améliorer l'expérience client. Avec CloudCherry, l'entreprise peut identifier les facteurs qui conditionnent l'expérience client, mesurer des indicateurs clés tels que Net Promoter Score et le score unique Customer Delight, découvrir des informations exploitables sur les comportements des consommateurs et répondre à toute plainte ou requête client en temps réel dès celle-ci survient. CloudCherry est un produit de collecte d'opinions en temps réel et d'analyse de l'expérience client, destiné au suivi et à l'amélioration de l'expérience client.

par Helprace

(6 avis)
Helprace est la solution la plus simple pour gérer l'interaction entre le client et l'entreprise. Dotée d'un service d'assistance avec une communauté de clients intuitive et d'une application de collecte des opinions, Helprace est prêt à l'emploi. Sans guide ou manuel d'installation fastidieux, ni installation informatique. Caractéristiques : règlements, macros, SLA, enregistrement des actions, collision d'agents, brouillons, modifications, intégration de messagerie, système de contact client, reporting.

par Client Heartbeat

(5 avis)
A customer satisfaction tool that uses surveys to monitor customer satisfaction over a period of time. Use this data to identify unhappy customers, build customer loyalty, find your advocates and benchmark your performance against others in your industry. Client Heartbeat puts on this customer satisfaction data into a super simple dashboard. Try the live dashboard for free. A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers.

par Zonka Feedback

(5 avis)
Zonka est une plateforme de gestion complète des commentaires et d'enquête. Capturez les retours de plusieurs canaux sur site et hors ligne (Tablettes et Smartphones) et sur le web (e-mail, SMS, code QR, dans l'application). Concevez des sondages intuitifs et des formulaires à partir de zéro en un rien de temps par simple glisser-déposer ou choisissez parmi la riche galerie de modèles. Personnaliser les enquêtes, recevoir des alertes instantanées, afficher des rapports détaillés en temps réel et résoudre les problèmes. Zonka est une plateforme de gestion des opinions en temps réel, conçue pour les entreprises, qui capture les opinions hors ligne, sur site et sur le web.

par Elevate Research

(5 avis)
Real-time customer feedback platform for brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business. Real-time customer feedback platform for brick & mortar businesses.
Capture actionable customer feedback using the Net Promoter System to proactively reduce churn and drive growth. Capture actionable customer feedback using the Net Promoter System to proactively reduce churn and drive growth.

par Field Solution Group

(4 avis)
Field Solution Group provides a superior review monitoring and reputation management software platform trusted by businesses across the world. Helping thousands of businesses manage and utilize positive customer experience to earn new business by automating the process of getting more and better reviews on sites like Google+, Facebook, Yelp and industry-specific review sites; eliminating manual website review entry; and managing their online customer reputation. Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business.
Zoho Discussions helps create Idea Forums, Employee Forums, Intranets etc at the click of a button. With Zoho Discussions, customer and employee engagement becomes a snap. Experience higher customer satisfaction with Zoho Discussions. An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged.

par AnswerDash

(3 avis)
AnswerDash uses Object Search technology to deliver relevant Q&amp;A content, personalized to the customer's context and need. The AnswerDash tab is embedded within your site or app for a seamless user experience. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase help content usage by up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides analytics tools that highlight common customer questions and identify content gaps on your site. AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.

par Satsum

(1 avis)
Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement. Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.

par More than Metrics

(1 avis)
ExperienceFellow helps to research the customer journey. Customers can use the free mobile app to proactively create reports on what they've experienced with your service or product. They can add a satisfaction rating, pictures, descriptions, and videos. You can also track GPS and use the data to find hot spots of positive or negative experiences. Let customers give real-time feedback on their experience with your service, whenever they want, wherever they are.

par CustomerGauge

(1 avis)
Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.

par eTouchPoint

(0 avis)
Customer feedback and coaching application for service-oriented businesses. Customer feedback and coaching application for service-oriented businesses.

par Customerville

(0 avis)
Customer feedback solution that provides surveys design, live dashboards, e-publication engine, and email reporting. Customer feedback solution that provides surveys design, live dashboards, e-publication engine, and email reporting.

par Verified Credible

(0 avis)
Reputation management and reviews management tools that can help your business improve star ratings on major review websites. Reviews monitoring included. Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included.

par Heeduser

(0 avis)
Customer engagement platform that facilitates communication between company and its clients through online customer community. Customer engagement platform that facilitates communication between company and its clients through online customer community.

par FoxMetrics

(0 avis)
FoxMetrics, une entreprise de logiciels d'analyse marketing et de personnalisation web, met à votre portée des outils de conversion puissants. Avec la capacité de collecter des données et des profils utilisateurs détaillés, de segmenter les données et de déclencher des messages personnalisés sur un certain nombre de canaux (via des Widgets intégrés), FoxMetrics ne vous donne pas seulement des chiffres et des graphiques, il vous permet d'exploiter votre analyse pour impacter vos bénéfices. FoxMetrics Product suite allie récupération de paniers et outils de personnalisation avec sondages auprès des clients.

par ReputationStacker

(0 avis)
A turn key solution for businesses to automate the management of their online reviews and reputation. A turn key solution for businesses to automate the management of their online reviews and reputation.

par loyalnow

(0 avis)
A NPS platform for SaaS businesses to learn fast how to improve Customer Satisfaction A NPS platform for SaaS businesses to learn fast how to improve Customer Satisfaction

par Preferred Market Solutions

(75 avis)
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

par Praiseworthy

(38 avis)
Increase Employee Motivation and Performance Across your Front-Line Team. Employees not only get to see their reviews from customers (over 95% which is positive) but they also get to see the positive reviews of their peers, and cheer eachother on for their stellar customer service. Increase Employee Motivation and Performance Across your Front-Line Team.

par Delighted

(15 avis)
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers. Delighted uses the Net Promoter System to measure the customer journey. Organizations using Delighted can instantly collect, analyze and distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time and proactively reduce churn. The fastest and easiest way to gather actionable feedback from your customers, employees, partners and vendors.

par RepuGen

(5 avis)
RepuGen is a healthcare reputation management and patient satisfaction software for medical groups, hospitals, doctors and dentists. It gives you tools to gather genuine patient feedback and manage new reviews. You will be notified the moment a patient has a negative experience, so you can reach out to perform service recovery before they post a negative review. Satisfied patients will be driven to post positive reviews on sites like Google, Yelp. HealthGrades, and more. RepuGen is a healthcare reputation management software that automates patient satisfaction monitoring and helps your practice grow.
Net Promoter Score - NPS by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback on your site. FanExam uses NPS to ask your visitors the right question at the right time - when the visitor is actually interacting with your website. This is the best way to listen to your customers. Once FanExam is installed on your website, you will have a direct channel to customer feedback 24/7 - in a systematic manner. Net Promoter Score by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback.

par Thematic

(3 avis)
Turn your existing NPS and CSAT data into actionable insights using AI-powered thematic analysis. We help enterprises to analyze survey responses, reviews, support tickets and other sources of feedback to show you the drivers for customer satisfaction and loyalty, product usage and buying behaviors. - We uncover insights that help you build a better customer experience - Understand each departments impact on customers - Identify what matters to customer segments Turn your existing feedback into actionable insights using AI-powered thematic analysis.
iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world's most respected brands to become customer-centric organizations. With an experienced team that has managed 1000s of VoC programs since 1999, iperceptions collects 100+ million feedback data-points every year across 80 countries and in 35 languages. iperceptions is a global leader in Voice of the Customer solutions, helping the world's most respected brands become customer-centric.
Opinionmeter is a leading provider of technology-based customer satisfaction survey tools, with an emphasis on mobile survey solutions (including native survey apps for offline data capture). Opinionmeter's unique multi-mode, cross-platform approach provides the flexibility to author a survey once and distribute it anywhere - either as an online survey, mobile-web, mobile survey app, survey kiosk or paper survey. Opinionmeter's native survey apps support iOS (Apple), Android & Windows devices. Web-based, customer survey solution with survey authoring, question & answers library management, reporting, mobile devices support.

par 5StarRocket

(2 avis)
Stay on top of your online reputation. Our robust online review management features allow you to stay on top of your online reputation with review management tools you can customize to your needs. Every business has a different approach to online reputation management. Whether you are focused on Google star ratings, Yelp reviews, or Facebook, (or any other platform), weve got the tools you need, and the support team to help you achieve your brand reputation goals. Learn from your customer feedback. Earn their loyalty, fix complaints faster and get more referrals with online review management.

par Hodi

(2 avis)
Enquire is a post-purchase survey Shopify app. In less than 1 minute, merchants can install Enquire, setup their survey, and immediately start collecting feedback directly from customers. Easiest way to implement post-purchase surveys on Shopify.

par Suggestar

(1 avis)
Suggestar is a mobile feedback solution that allows businesses to collect opinions from their customers. We focus on your need to get instant and actionable feedback while respecting your customers time. You can increase your survey response rates by 40%-2,000% as our surveys take customers less than 30 seconds to complete on their mobile phone. Suggestar offers customers a simple mobile feedback experience, which gives you actionable results to help improve customer loyalty. Mobile feedback solution that allows businesses to collect opinions from their customers. Increase response rate by 40%-2,000%

par Spridz

(1 avis)
Get real-time feedback on your support e-mails and helpdesk systems, start improving customer satisfaction and increase sales today! Get real-time feedback on your support e-mails and helpdesk systems, start improving customer satisfaction and increase sales today!

par Lightning Feedback

(1 avis)
Web based solution that provides you with a simplest set-up to enable your customers to provide one click ratings. You get instant ratings & feedback enabling you to provide the best customer experience and ensure massive repeat business. Instant feedback means your customers will quickly be able to report any issues, your staff will be motivated and rewarded and your company will receive a steady stream of positive testimonials you can use in your marketing. Free 30 Day Trial. Web based solution that provides you with a simplest set-up to enable your customers to provide one click ratings. Free 30 Day Trial.

par Canny

(1 avis)
Canny lets you keep track of which customers want which feature requests at scale. This data helps your team make more informed product decisions. Keep track of which customers want which features to make more informed product decisions.
Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty.
Captures and processes feedback in line with strategic reporting requirements. Captures and processes feedback in line with strategic reporting requirements.
SureCritic helps small businesses identify and collect real customers reviews, through verification from the POS system. SureCritic helps small businesses identify and collect real customers reviews, through verification from the POS system.

par Beyond Feedback

(0 avis)
Custom-designed surveys and online reporting tools to gain insights about customers, employees, and the marketplace. Custom-designed surveys and online reporting tools to gain insights about customers, employees, and the marketplace.

par Ezisay

(0 avis)
Get genuine feedback from your customers quickly & easily with Ezisay. Ezisay is an Australian base technology business using unique and innovative technology across all platforms to capture customer sentiment instantly at the point of experience. Using customer friendly engagement tools and taking only seconds to complete, Ezisay allows you to track, compare and share results in real time. Understand what your customers think of you in less than 30 seconds. Online, mobile ready, customer satisfaction surveys.

par ROUCEK Group

(0 avis)
Provider of a customer experience management platform. Our powerful and cost-effective solution drives customer retention. Provider of a customer experience management platform. Our powerful and cost-effective solution drives customer retention.

par Oak Mountain Digital

(0 avis)
Every company, large or small, needs to gather feedback from their customers. They are the ones using your product or service day in and day out. That's how you improve. SurveyRock helps you to gather that feedback with a full set of features and through ease of use. It is currently in use in over 170 countries throughout the world and we have designed our product so you can use any language you want in order for your customers to feel welcome. Sign up for a Free SurveyRock account now! SurveyRock helps you get feedback or answers to your questions through online surveys. Sign up for a free trial now!
A customer satisfaction solution designed to gather feedback, respond in-app, utilize for multiple campaigns, and access alerts. A customer satisfaction solution designed to gather feedback, respond in-app, utilize for multiple campaigns, and access alerts.

par SlatePeak

(0 avis)
A satisfaction solution that helps businesses manage reputations online by requesting feedback from customers & optimizing reviews. A satisfaction solution that helps businesses manage reputations online by requesting feedback from customers & optimizing reviews.

par Opinionated

(0 avis)
Opinionated is a real-time customer feedback system to capture a large volumes of customer feedback with a small amount of fuss. Opinionated is a real-time customer feedback system to capture a large volumes of customer feedback with a small amount of fuss.
Qualtrics Customer Experience (CX) est la plateforme la plus agile au monde en matière d'amélioration de l'expérience client. Elle vous permet de surveiller, de répondre et d'améliorer les moments clés de votre parcours client et d'intégrer les commentaires des clients à chacune de vos décisions. Grâce aux tableaux de bord flexibles édités en fonction des postes de chacun, une gestion de cas dynamique et une intégration CRM complète, vous offrez enfin une expérience client inégalée. Demandez une démonstration personnalisée ou créez un compte gratuit pour vous lancer. Qualtrics Customer Experience vous permet de surveiller, d’intervenir et d’améliorer facilement chaque moment clé de votre parcours client.

par Alkaweb

(111 avis)
Feedier vous permet de collecter facilement les commentaires précieux de vos clients via une plateforme intelligente et interactive. Cet outil leur offre une expérience agréable et unique, de sorte qu'ils sont plus susceptibles et ravis de partager leur opinion ! Quel que soit l'appareil, les clients pourront accéder à vos enquêtes attrayantes, propres et personnalisées. En plus d'être conviviale, cette nouvelle méthode de collecte de commentaires est divertissante grâce à ses animations et à ses récompenses (bons d'achat, eBooks, billets pour les concerts de Phil Collins). Les commentaires sont à nouveau tendance. Divertissez et fidélisez les clients grâce aux enquêtes conviviales de Feedier : personnalisez-les et rendez-les plus distrayantes !
La plateforme Genesys PureCloud est la solution de centre d'appels cloud tout-en-un de nouvelle génération qui vous aide à gérer et à comprendre les interactions omnicanales dans un parcours client transparent. Donnez à vos employés un outil unique qui gère toutes les communications voix, chat, e-mail, SMS et plus encore. Une interface intuitive facilite son utilisation, que vous soyez un agent, un superviseur ou un administrateur informatique. De nouvelles fonctionnalités hebdomadaires vous permettent de dépasser les attentes des clients d'aujourd'hui et de demain. PureCloud simplifie la relation client. Téléphone, e-mail et chat sont connectés dans un seul outil pour améliorer l'engagement client.

par Tidio

(55 avis)
Tidio est un communicateur pour les entreprises qui conserve Live Chat, Messenger et E-mail en un seul endroit. Maintenant, il faut quelques secondes pour communiquer avec vos clients. Ne perdez aucun client ! Bénéficiez du meilleur chat en direct sur les plateformes de commerce électronique pour votre boutique. Augmentez vos ventes et votre satisfaction en faisant participer les visiteurs en temps réel à des applications mobiles iOS et Android pour que vos conversations restent fluides sur tous les appareils. S'installe en quelques secondes et est facile à utiliser. Aucune inscription ou codage requis. Tidio est un communicateur pour les entreprises qui conserve Live Chat, Messenger et E-mail en un seul endroit.

par Swell CX

(40 avis)
Swell CX is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with. Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews.

par Pronto Holdings

(31 avis)
Delightfully easy to use one-click satisfaction surveys for service minded professionals. Delightfully easy to use one-click satisfaction surveys for service minded professionals.
Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc. Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.

par SmileBack

(25 avis)
SmileBack is a customer satisfaction platform, built to be simple to use, but deep on insights. After every service transaction, one click from your customers on one of three emojis unlocks a world of increased customer loyalty, boosted morale and higher retention. We remove the pains that stop customers giving feedback - SmileBack users see review response rates over 40%. And with advanced reporting and analytics, you'll always know how satisfied your customers are. Collect more customer feedback with a simple to implement and simpler to use smiley face CSAT survey.

par brandquiz

(23 avis)
A modern customer experience platform helping businesses to create personalized interactions at every step of the customer journey, increase audience involvement and gather better data. With brandquiz users can easily create and publish lead pages & promotions for lead acquisition, quizzes & personality tests for lead qualification & segmentation, price calculators & digital sales assistants for sales conversion and product & customer satisfaction surveys for measuring customer experience. A modern customer experience platform helping businesses to create personalized interactions at every step of the customer journey.

par zenloop

(21 avis)
zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System (NPS) framework. - collect actionable feedback at high response rates up to 25-30% - excite and engage your organization with feedback livestreams - identify immediate insights and trends with Smart Labels (text analytics) - delight promoters and critics with personalized replies to reduce churn - empower improvements - route feedback alerts to colleagues zenloop is a Net Promoter Score (NPS) SaaS platform. We collect, analyze & manage NPS feedback for growth stage e-commerce companies.

par Wix Answers

(18 avis)
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.

par Starred

(15 avis)
Better feedback for everyone, on a human scale. As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with the actionable insights they need to make better decisions to improve their customer experience. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good. Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.

par Techgrains Technologies

(11 avis)
GoSurvey is an offline survey app, which is easy to use and efficient as well. With GoSurvey, collect field data without worrying about internet connection, capture more leads at trade shows, create a better experience by collecting customer feedbacks and grow your business. Use it even for employee engagement and employee satisfaction. With powerful features and great customer support, we ensure your business gets growing. Sign Up for a Free Trial. Offline survey app designed for market research data collection, customer feedback, lead capture and much more.

par ReviewSpreader

(8 avis)
ReviewSpreader helps small businesses connect with their customers quickly by sending review requests straight to where customers hang out; their cell phones! Easily manage your online reviews under one roof with our comprehensive reputation management dashboard. Helping small businesses get five star reviews in seconds.
Collect feedback at the point of experience as it happens. The kiosk is simple and fast, making it easier for your customers to review. Collect feedback at the point of experience as it happens. The kiosk is simple and fast, making it easier for your customers to review.

par InputKit

(5 avis)
Our mission from the get-go has been to help companies grow by automatically getting more out of their current customers base. Compared to other software, we offer multiple tools to deliver on that mission: Customer satisfaction surveys, online reviews, and cross-sales. Additional tools will be added to keep delivering on our mission. Most of our users chose InputKit over the competition for its ease of use, its beautiful design, and our 5-star customer service. Customer Feedback & Reviews software that helps small & medium businesses grow their business.
De meilleurs retours, de meilleures ventes ! Ciblez les commentaires positifs en demandant des avis de clients satisfaits. xSellco vous permet d'augmenter votre note de vendeur en demandant des commentaires sur les bons produits, auprès des bons clients, au bon moment. Adaptez les demandes de retours pour cibler les commandes par unité de gestion des stocks, type de produit, livraison à temps, destination, etc., afin que vous puissiez obtenir des avis plus positifs, augmenter les ventes et développer votre activité ! Améliorez votre note de vendeur grâce à des demandes de retour automatisées et intelligentes sur Amazon et eBay.

par Rivews

(4 avis)
Rivews is a new generation patient satisfaction and online reputation management solution. Enabling facilities to collect patient feedback and transform brand reputation by: Collecting 100s of reviews online to become the highest ranked facility in the city across Google, Facebook, etc.; improving patient retention rates by Identifying every single patient that has a negative experience to improve customer retention and Identifying patient satisfaction trends to understand quality of care. A new generation patient satisfaction & online reputation management solution. Transforming brand reputation through patient engagement
Innovant, le logiciel Net Promoter Score (NPS) vous permet de mesurer, d'analyser et de réagir aux avis de vos clients et employés (eNSP) pour accroître leur engagement. SightMill offre la possibilité d'intégrer des sondages NSP à votre site Internet, d'envoyer des sondages NSP par e-mail ou de les recueillir lors d'événements en direct. S'intègre aux logiciels tiers (Slack, Zapier, CRM) et offre des outils capables de communiquer les avis à votre équipe. Innovant, le logiciel Net Promoter Score (NPS) vous permet de mesurer, d'analyser et de réagir aux avis de vos clients pour accroître leur engagement.

par Socialsuite

(4 avis)
Socialsuite makes it easy to measure and monitor how your organisation, its programs and services affect the community and the environment. Simple, automated data-collection and analysis tools help you discover how investments in social programs are meeting their objectives. Our global customer base include financial institutions, large companies, government agencies, philanthropic foundations, not-for-profits and NGOs that want to monitor and fully understand how they impact people. Socialsuite's Impact Management Software helps a diverse range of organisations monitor the effectiveness of their social investment.

par ServiceDock

(3 avis)
ServiceDock is a messaging-based customer feedback and service platform that helps brick'n'mortar chains attract and retain customers. We do that by helping you: - capture real-time feedback via the messaging apps consumers love using; - easily follow up with disgruntled customers to turn detractors into promoters; - benchmark outlet performance and uncover valuable customer insights; and - build loyalty at location level by connecting customers to your stores via messaging. ServiceDock is messaging-based customer feedback and service platform that helps brick'n'mortar chains attract and retain customers.

par RevFee

(3 avis)
An easy way to collect online reviews using Facebook, Google, Checkatrade, TripAdvisor and more. RevFee lets you collect reviews from your customers/clients with just one simple link. The easier it is to leave a review, the more likely it is that your customers will do so. We all know that reviews are vital when it comes to generating more business, which is what makes RevFee so revolutionary. An easy way to collect online reviews using Facebook, Google, Checkatrade, TripAdvisor and more.

par Hoshinplan Strategy

(3 avis)
Promoter Ninja est l'outil de sondage par e-mail NPS le moins cher et le plus simple pour surveiller la satisfaction client. Téléchargez votre liste de contacts client, personnalisez votre sondage NPS et envoyez-le en quelques clics. Net Promoter Score est "la solution dont vous avez besoin pour progresser", selon Harvard Business Review. Utilisez Promoter Ninja pour envoyer des enquêtes NPS multilingues, sans supervision informatique et avec votre propre image de marque. Les 500 premiers sondages sont gratuits ! Obtenez les commentaires les plus précieux de vos clients, à partir de 10 USD/mois. L'outil de sondage par e-mail Net Promoter Score est le moins cher et le plus simple pour surveiller la satisfaction client. Multilangue, personnalisation sans code.
MirrorWave is a feedback system that drives profitable business outcomes for businesses who are serious about their deep, enduring customer relationships - with individual customers, strategic accounts or 2-way partnerships. Our pre-configured system makes it easy to get into a rhythm of listening and responding to feedback. We use a world-first approach to follow individuals over time, creating relationship stories to show whats changed and why, what you need to do and if those actions worked. MirrorWave is a feedback system that drives profitable business outcomes for your deep, enduring customer relationships

par QUALITYWEB 360

(3 avis)
QUALITYWEB 360 is an all in one tool for ISO 9001 that allows you to organize all the information and documentation that is generated in your company. It has 15 modules such as Document Control, Internal Audits, Corrective Actions, KPI's, etc. that help you optimize all your processes by administering them electronically. It is developed under the requirements of ISO 9001 so you ensure compliance with this standard and the like. The best tool to organize all the information and documentation in your company ensuring compliance with ISO 9001 and the like.
GuestJoy brings a data-driven approach to hotel sales. It enables hotels to engage with guests even before they arrive at the hotel. This results increased revenue, improved guest satisfaction, and more reviews. The company has offices in London, Tallinn, Prague, and Gdansk and is currently serving independent and hotel brands in 15 different countries, including Tallink Hotels, SemaraH, Mogotel, Relais & Chateaux, AccorHotels, Czech Inn Hotels and Sokos Hotel GuestJoy provides the guest communication tool for hotels, it helps the hotels to improve the guest satisfaction and revenue stream.

par Corpell

(1 avis)
Incogneato is an online suggestion box and communication tool that helps businesses, organizations, or individuals anonymously collect feedback, and then anonymously communicate with the people who respond. Once the suggestions are collected, box creators can add them to a voting page where others can view, vote, and discuss each suggestion. There are plenty of feedback solutions out there, but most are expensive and substantially more difficult to setup. Online anonymous feedback collection and communication tool. Sort and review your responses easily.

par FocusVision

(1 avis)
FocusVision is the market research industry's leading software provider with a complete suite of always-on software from online surveys to test brand and product awareness, webcam interviews and focus groups to uncover the motivations and emotions behind a persons opinions and behaviors, through to understanding how products and causes impact a consumers lifestyle through social-media styled online communities, online bulletin boards, video diaries, point-of-sale display and concept testing. Look beyond the voice of the customer to understand their hearts and mind through FocusVision integrated research solutions.

par Heedbook

(1 avis)
Analyzing the customer's emotions, verbal expressions, the content of the conversation with the employee and other parameters, Heedbook offers a complete range of services to measure overall customer satisfaction with the quality of service. The system also allows to improve business processes and boost cross-sales. Analyzing live-streaming video from a web camera, HeedBook provides you with detailed reports on service quality and customer satisfaction in your company. Heedbook is the first online AI-based software for evaluating and boosting customer loyalty.

par Customer Happiness Score

(1 avis)
The Customer Happiness Score helps businesses collect customer feedback, measure customer happiness, manage customer relationships and personalise your marketing. A customer happiness solution that helps businesses collect, measure, and manage customer feedback, customer relationships, and more.
Honnêtement, c'est l'outil le plus simple et le plus intelligent pour recueillir les commentaires et améliorer l'expérience des clients. Créez des enquêtes personnalisées et facilitez le déploiement des données. Des analyses et un reporting performants indiquent exactement quels domaines doivent être améliorés. Honestly grandit avec ses utilisateurs. Cette plateforme prend en charge plus de 25 langues et peut facilement gérer des dizaines de milliers d'employés. Les employés peuvent ainsi donner leur avis via le web, l'application mobile ou des terminaux de rétroaction de pointe, ce qui est parfait pour les enquêtes aux points de vente. Honnêtement, c'est l'outil le plus simple pour recueillir les commentaires et améliorer l'expérience des clients. Créez des enquêtes personnalisées et facilitez le déploiement des données.

par mycustomerfeedback.com

(0 avis)
mycustomerfeedback.com is a cloud based customer complaint and feedback management service that lets organisations of all sizes easily manage all complaints and feedback without the need to install and support an on premise software solution. Our unique on-line service lets you quickly capture, manage and analyse every customer query, comment and complaint to help you improve your company's profitability and give you a competitive business advantage. A unique online service that lets you capture and use customer feedback to improve business.

par Critizr

(0 avis)
Critizr is a customer engagement and feedback management solution. We empower companies' VoC programmes through cutting-edge collection, processing and analysis. Critizr works with some of the largest retailers (Carrefour, Total, Flunch, Douglas ...) to establish a customer centric approach and turn it into a source of differentiation and growth. Customer Experience platform.

par MediaTech Groupe

(0 avis)
Logiciel de gestion des commentaires pour maximiser la satisfaction et l'engagement du client et de la main-d'œuvre. Logiciel de gestion des commentaires pour maximiser la satisfaction et l'engagement du client et de la main-d'œuvre.

par faq dog

(0 avis)
A new way for businesses to collect quick and real time feedback from customers on Website and Apps. A new way for businesses to collect quick and real time feedback from customers on Website and Apps.

par Social Places

(0 avis)
Review management from multiple sites on one easy to use web or app dashboard, for full customer opinion and feedback. Review management from multiple sites on one easy to use web or app dashboard, for full customer opinion and feedback.

par Intelligent Interactions

(0 avis)
trustr is designed to help great companies stand out. We have a host of features designed around requesting & displaying feedback & product reviews, both for your website, on Amazon or to Facebook Reviews. Stars in your listing on search engines, Satisfaction & Delivery time Trust-marks, Review, photo, video & Q&A widgets Use the Trustr Amazon integration to boost your product reviews on Amazon. Build credibility and trust in your products with genuine and honest feedback. Feedback & review system, designed to create seller rating for search engines, user generated content for SEO & a host of features
Provide customers with more immediate and personalized support within your companys mobile applications and web pages. CafX Live Assist for Microsoft Dynamics 365 helps agents resolve issues more quickly to increase customer satisfaction through an immersive chat and co-browse experience. Chatbots and live in-app customer service for Microsoft Dynamics 365

par Wizper System

(0 avis)
360-degree visibility backed by AI-driven advice to improve your companys performance and customer experience. WizperTM is the first application built to help managers and employees deliver a better customer experience by turning satisfaction surveys, online reviews, social media posts and operational data into actionable advice to improve companies' performance and customer service. WizperTM helps companies deliver a better customer experience by turning operational data into actionable advice to improve performance
SOMTAB is the only CX platform that is perfectly matched to your organizations DNA. Entirely customizable from features to design, you no longer have to adapt to Voice of Customer (VoC) solutions, SOMTAB adapts to you! Survey customers immediately after a key moments, learn from real time customer insights presented in your fully customized dashboard and do timely follow-ups with the alerts module. Entirely customizable from features to design, SOMTAB is the only CX platform that is perfectly matched to your organizations DNA.

par Wiinnova Software Labs

(0 avis)
The tablet application tailored to get live feedback and analytical data from customers in order to drive business decisions in a customer point of view and to drive business operations in customer way of approach. Tablet application tailored to get live feedback and analytical data from customers in order to drive business decisions.

par LogicInflux

(0 avis)
Create one-question feedback widgets for your website,blogs or web-apps to get in-app feedback using multiple channels and controls. You have total control what information you want to collect and how. It uses AI to extract meaningful insights and KPIs so that you can stay focused on improving your business. We also provide seamless integration with trello and slack (which can turn user feedback into trello cards, capture Screenshot and browser/OS information automatically). Get real-time alerts A one-stop solution to get customer feedback.

par Qudini

(0 avis)
Web-based booking and queuing platform for various industries that helps bring efficacy in customer operations. Web-based booking and queuing platform for various industries that helps bring efficacy in customer operations.

par PhaseWare

(0 avis)
A tool that helps businesses capture and organize customer feedback on product and service improvement. A tool that helps businesses capture and organize customer feedback on product and service improvement.

par Skcript Technologies

(0 avis)
Gather and organize your customer feedback while keeping your users in the loop about the latest updates. Gather and organize your customer feedback while keeping your users in the loop about the latest updates.

par TTR Group

(0 avis)
A powerful tool for identifying customer's needs. Pinpoint weaknesses to drive improvement. A powerful tool for identifying customer's needs. Pinpoint weaknesses to drive improvement.

par Encompass CX

(0 avis)
Encompass CX offers a SaaS-based, B2B, application collecting and measuring both perception and fact-based data from disparate systems to power a different, improved, customer experience. We provide detailed insights into the health of accounts, products, and service teams predicting and correlating customer experience to revenue. Collect and measure both perception and fact-based data from disparate systems to power a different, improved, customer experience.

par Review Loops

(0 avis)
Review management solution that helps businesses with positive reviews, customer segmentation, feedback, and online profiles. Review management solution that helps businesses with positive reviews, customer segmentation, feedback, and online profiles.

par Resolving

(0 avis)
Helps consumers to raise complaints. This privileged data set enables benchmarking to distill actionable insight. Helps consumers to raise complaints. This privileged data set enables benchmarking to distill actionable insight.

par Fynzo Feedback

(0 avis)
Fynzo Feedback is a powerful application to capture feedback of customers. Fynzo Feedback is a powerful application to capture feedback of customers.