Logiciels d'enregistrement des appels

Un logiciel d'enregistrement des appels permet aux organisations d'obtenir les enregistrements des interactions réelles des employés avec les clients. Ce type de logiciel fournit des enregistrements à temps plein, aléatoires et à la demande afin que les employés puissent sauvegarder, trier et récupérer des enregistrements d'appels sur leurs ordinateurs. Pour des solutions connexes, voir aussi : logiciel pour call centers, logiciel pour service client et logiciel helpdesk.

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L'enregistreur d'appel SmartRecord sur cloud d'Enghouse offre aux fournisseurs de services des solutions d'enregistrement, de gestion de la qualité et d'analyse à valeur ajoutée, ainsi que des services tels que Cloud PBX, UC, centre de contact ou agrégation de ports SIP. SmartRecord est également utilisé par les opérateurs de téléphonie mobile pour fournir des enregistrements conformes aux réglementations aux entreprises clientes dans des secteurs tels que la finance, les assurances et les soins de santé. Les fournisseurs ont le choix entre utiliser SmartRecord au sein de leur réseau ou via le système Enghouse sur cloud. En savoir plus sur In-Network Cloud Recording L'enregistreur d'appel SmartRecord sur cloud d'Enghouse fournit des solutions d'enregistrement, de gestion de la qualité et d'analyse aux fournisseurs de services. En savoir plus sur In-Network Cloud Recording
Aircall aide les entreprises à être plus productives en matière de support client ou d'engagement commercial, grâce à un puissant système de téléphonie, simple à utiliser. Choisissez tous les numéros dont vous avez besoin pour faire des affaires. Instantanément. Dans 40 pays. Partagez ces numéros entre vos équipes et décidez de la répartition des appels. Reliez toutes les informations et tous les enregistrements d'appels sur votre CRM, votre service d'assistance ou votre logiciel de collaboration. Surveillez l'activité des appels grâce à de puissantes analyses. En savoir plus sur Aircall Aircall aide les entreprises à être plus productives en matière de support client ou d'engagement commercial, grâce à un puissant système de téléphonie, simple à utiliser En savoir plus sur Aircall
CloudTalk est une solution cloud pour call centers complète et prête à l'emploi en quelques minutes. Elle aide les entreprises intelligentes à proposer un support client exceptionnel et à augmenter leurs ventes. Que vous employiez plusieurs agents occupés ou que vous gériez des appels téléphoniques plutôt rarement, CloudTalk s'adaptera pleinement à vos besoins et à la taille de votre entreprise. Le logiciel s'intègre à votre service d'assistance et vos solutions e-commerce ou CRM préférés. Accédez instantanément aux numéros de téléphone de plus de 60 pays. N'hésitez pas à essayer gratuitement CloudTalk en action. En savoir plus sur CloudTalk CloudTalk est un système de téléphonie basé sur le cloud pour les équipes de support et de vente. Découvrez une gestion des appels simple et amusante ! Obtenez votre version d'essai gratuite dès aujourd'hui ! En savoir plus sur CloudTalk
L'enregistrement et le suivi des appels de PhoneWagons vous permettront d'augmenter votre taux de conversion et de fidéliser votre clientèle. Formez et gérez votre équipe à l'aide de scripts d'appel qui génèrent des taux de conclusion élevés. Marquez vos appels téléphoniques en tant que bons ou mauvais leads et générez un rapport en fonction de ces données précieuses. Écoutez les enregistrements d'appels en direct, envoyez des commentaires en temps réel et améliorez vos métriques. C'est un jeu d'enfant. En savoir plus sur PhoneWagon Cette solution d'enregistrement et de suivi des appels permet aux entreprises de transformer plus de leads en clients payants. En savoir plus sur PhoneWagon
L'application Oreka TR enregistre l'intégralité des appels et coûte deux fois moins cher que ses concurrents. Avec un temps d'installation de 30 minutes chrono, elle est idéale pour les entreprises de toutes tailles (de 1 à plusieurs milliers de travailleurs). Enregistrez tous les appels de vos employés et stockez-les pour les réécouter ultérieurement. Vous pourrez ainsi surveiller le service, résoudre les conflits, respecter la conformité ou encore vérifier les commandes. Ce produit open source s'adapte parfaitement à tout type d'application ou de commutateur tiers. D'importants clients comme IKEA, Allstate, Budget, GoDaddy, NTT ou Teleperformance utilisent déjà Oreka TR. En savoir plus sur Oreka TR Enregistrez tous les appels de votre équipe et stockez-les pour pouvoir les réécouter ultérieurement. Cette application s'installe en 30 minutes et est utilisée dans 190 pays. En savoir plus sur Oreka TR
Service téléphonique d'entreprise. Intégration CRM intelligente. Puissant automate d'appel de vente. Amenez votre processus de vente au niveau supérieur grâce à la numérotation PowerCall en un seul clic, à l'enregistrement automatique des appels, aux enregistrements à vie des appels, au coaching en temps réel et aux métriques de vente avancées. Profitez des fonctionnalités de l'automate d'appel de vente comme la présence locale, la numérotation automatique PowerList et l'abandon de la messagerie vocale pour gagner cinq fois plus de clients. Commencez en 3 minutes avec la version d'essai gratuite (aucune carte de crédit requise). En savoir plus sur Kixie PowerCall Kixie est le moyen le plus rapide de faire plus d'appels de vente. Commencez à faire des appels locaux ou internationaux en 3 minutes grâce au PowerCall Dialer. En savoir plus sur Kixie PowerCall
La plateforme de centre d'appels professionnelle Talkdesk permet aux entreprises de transformer l'expérience client en avantage concurrentiel. Grâce à ses performances de niveau professionnel, à sa simplicité d'utilisation grand public et à ses fonctionnalités comme l'enregistrement des appels, elle s'adapte facilement aux besoins en constante évolution des équipes de vente et d'assistance et de leurs clients finaux, ce qui se traduit par une plus grande satisfaction client, une meilleure productivité et davantage d'économies. Plus de 1 400 entreprises innovantes à travers le monde font confiance à Talkdesk pour développer leurs interactions clients. En savoir plus sur Talkdesk C'est le premier logiciel pour call centers basé sur le cloud au monde. Enregistrement des appels, surveillance, routage analytique et fonctionnalités axées sur le client. En savoir plus sur Talkdesk

par Nimbata

(0 avis)
Nimbata est un logiciel de gestion des appels téléphoniques qui vous donne des informations sur les motivations des consommateurs à prendre leur téléphone et appeler votre entreprise. Simple, beau et intuitif, il vous permet de créer votre première campagne en moins de 3 minutes (en utilisant des numéros locaux ou gratuits). Tous les plans sont bien pensés, ainsi, vous ne payez que les appels auxquels vous répondez. Arrêtez de payer des tarifs chers à la minute et passez à un modèle plus prévisible. Version d'essai de 14 jours (pas de carte de crédit). En savoir plus sur Nimbata Comprenez quelles campagnes marketing en ligne ou hors ligne génèrent des appels vers votre entreprise. Formez vos collaborateurs et augmentez les taux de conversion. En savoir plus sur Nimbata
On ne devrait jamais avoir à payer plus d'une fois pour un même logiciel. InfoFlo comprend des mises à jour GRATUITES à vie sans aucuns frais mensuels pour seulement 99 dollars par utilisateur ! InfoFlo est un CRM facile à utiliser et idéal pour la gestion de la relation client, incluant la synchronisation Outlook la plus performante du marché ! Il s'agit d'une solution entièrement intégrée de gestion des contacts, relations, e-mails, calendriers, documents, ventes, tâches et VoIP. Il inclut Quick Books, Outlook et Google Sync. En savoir plus sur InfoFlo Le CRM complet le plus abordable du marché. Seulement 99 dollars par utilisateur. Très facile à utiliser avec des modules complémentaires en option pour bénéficier d'un set sur mesure. En savoir plus sur InfoFlo
Logiciel d'enregistrement des appels pour les équipes de vente, les call centers et les équipes de service client. Ne ratez jamais un appel important avec CrazyCall. Utilisez ce logiciel pour stocker vos enregistrements à vie ! Associez-le à d'autres fonctionnalités utiles telles qu'une application mobile, un widget de rappel, un serveur vocal interactif et un automate d'appel et obtenez le logiciel d'appel idéal. De plus, grâce à des appels internationaux économiques et des numéros de téléphone provenant de plus de 75 pays, vous pourrez étendre votre activité au niveau mondial. En savoir plus sur CrazyCall Logiciel d'enregistrement des appels pour les équipes de vente, les call centers et les équipes de service client. En savoir plus sur CrazyCall
Vous recherchez un CRM gratuit avec enregistrement vocal ? Bitrix24 est le logiciel qu'il vous faut. Bitrix24 enregistre les appels téléphoniques entrants et sortants. Si vous souhaitez transférer l'appel vers votre numéro ou vers votre téléphone portable et que la conversation soit quand même enregistrée, ce CRM saura répondre à vos attentes. En savoir plus sur Bitrix24 CRM en ligne gratuit n° 1 avec enregistrement des appels. Plus de 4 millions d'entreprises utilisent Bitrix24 comme PBX et CRM cloud gratuits. En savoir plus sur Bitrix24
Freshcaller est un système PBX cloud qui vous permet d'acheter des numéros de téléphone locaux et gratuits dans plus de 40 pays. Votre équipe peut ainsi engager des conversations contextuelles avec vos appelants. Freshcaller est le call center idéal pour les start-up et les petites équipes. Avec Freshcaller, les entreprises peuvent choisir d'enregistrer toutes leurs conversations téléphoniques et permettre aux superviseurs d'écouter et de parler aux clients en temps réel. En savoir plus sur Freshcaller Freshcaller est une solution de call centers basée sur le cloud qui vous permet de dimensionner votre entreprise sans avoir à se soucier de la complexité. En savoir plus sur Freshcaller
Five9 Call Recording Software helps track, retain and report on every conversation in your call center. Use the recordings for agent training purposes, to monitor performance, and to ensure quality of service. The software includes robust filtering capabilities to quickly identify any recordings that require review. FTP support allows you to retain and store calls for compliance or agent training purposes. Automatically sync with all leading CRMs. See why 2000+ customers trust Five9. Cloud Contact Center and Call Recording with Practical AI - Inbound, Outbound, ACD, IVR, 4 Dialers, Chat, Call Recording, and CRMs.
ExecVision is the only conversation intelligence software built for coaching. Designed by seasoned sales and customer success professionals, ExecVision transforms call recordings into actionable insights, surfaces coachable moments, and provides visibility into what's really being said on calls. Leverage your call recordings to build out best practice libraries, identify the specific skills and behaviors that drive success at your organization, and hear the unfiltered voice of the customer. ExecVision is the only call analytics platform built for coaching at scale to drive behavior change and create more high performers.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device. 8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device. 8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries.
CallSource offers advanced call-tracking technologies to collect business intelligence about your customers and the effectiveness of your marketing programs. CallSource offers advanced call-tracking technologies to collect business intelligence about your customers and marketing effectiveness
Les conversations avec vos clients représentent une mine d'informations inestimable. Enregistrez, stockez, transcrivez et récupérez des appels vocaux dans le cloud. Avec l'API Twilio Voice, les conversations peuvent avoir lieu n'importe où. Émettez, gérez et acheminez des appels vers un navigateur, une application, votre téléphone ou n'importe où ailleurs où vous pouvez prendre un appel. Créez exactement l'expérience d'appels que vous voulez, livrez des appels de qualité avec un son clair et à faible latence et surveillez les appels partout dans le monde. Les conversations avec vos clients représentent une mine d'informations inestimable. Enregistrez, stockez, transcrivez et récupérez des appels vocaux dans le cloud.
Gong automatically records and analyzes every sales call and web meeting. You get value in three ways: 1) Dramatically improve your team¿s selling skills. 2) Win more deals, keeping every deal on a path to close. 3) Hear the unfiltered voice of your market. Learn why sales teams at Hubspot, LinkedIn, and DiscoverOrg rave about Gong. Win more deals. Transform your sales team into quota-shattering super sellers with Gong.io automatic call recording.
NICE inContact is the worlds #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences across multiple channels. Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
Les fonctionnalités d'enregistrement et de suivi des appels de CallRail permettent de qualifier facilement les leads, de former le personnel et d'améliorer le service client, ce qui entraîne plus de conversions de leads et des taux de fidélisation des clients plus élevés. Commentez vos notes pendant les appels afin de vous assurer de saisir les informations importantes pour la communication d'équipe. Évaluez les appels en utilisant des balises pour catégoriser les leads et extraire des rapports sur les taux de conversion. Écoutez les enregistrements depuis le tableau de bord pour améliorer vos stratégies, tenir les bonnes conversations et conclure plus de transactions, plus efficacement. Découvrez pourquoi les gens appellent votre entreprise. Commencez à suivre les appels en quelques minutes seulement. Version d'essai gratuite instantanée. Aucune carte de crédit nécessaire.
Call Recording and Power Dialing in One Powerful Software! We're so confident you'll have more LIVE conversations with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) Record calls automatically 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! PhoneBurner is a Power Dialer and Sales Acceleration Platform with Call Recording, Smart Lead Distribution, and Real-Time Reporting.
The RingCentral Office Automatic Call Recording feature easily enables recording of your inbound and outbound calls. It's easy to setup! With just a few clicks, admins can enable this feature for one or multiple users. Save as much as 100,000 recordings per account! Recordings can be downloaded for review and playback, and are emailed automatically to users. RingCentral Automatic Call Recording is easy to setup, allows up to 100k recordings per account. Download and playback up to 90 days.
Client softphone primé conçu pour configurer un call center avec l'IP-PBX de votre choix. Appeler intuitivement avec une interface centrée sur le clavier. Répondre automatiquement aux appels entrants avec un temps d'attente variable. Escalade des appels avec un transfert d'appel facile et une fonctionnalité de maintien d'appel. Suivre les tendances de votre succès avec les métriques d'appel et l'enregistrement des appels. Un utilisateur Salesforce ? Appeler et suivre les progrès dans le tableau de bord Salesforce. Bria — Configuration facile de la téléphonie sur IP et solution de contrôle des appels. Client du téléphone logiciel VoIP prêt pour l'agent du call center. Interagir avec les solutions de call centers les plus performantes ou personnaliser avec l'API Bria et SDK.

par FluentStream Technologies

(60 avis)
FluentStream has integrated Call Recording as one of the 90+ features in the business phone system. As an innovative leader in business communications, FluentStream has reinvented business phone systems. When features like voicemail and call forwarding are so easily accessed, its clear that FluentStream is transforming business communications. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. A cloud based phone system that includes Call Recording as a free feature with our system
NewVoiceMedia est le premier fournisseur de logiciels de centre de contact Cloud pour Salesforce, permettant aux entreprises de vente et de service de connecter instantanément leurs agents aux prospects et aux clients par téléphone, par e-mail et via les réseaux sociaux. NewVoiceMedia propose ContactWorld, une plateforme mondiale de communication sur le Cloud offrant une garantie de disponibilité de la plateforme à 99,999 %. NewVoiceMedia est le principal fournisseur de logiciels de call centers Cloud pour Salesforce, fournissant une fiabilité de 99,999 % dans le monde entier.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Chorus' call recording software will change the way your team collaborates. With every sales call and customer meeting captured and analyzed in our Conversation Cloud, everyone in the organization can maintain alignment at speed, and become more customer centric and data-driven. Set-up takes less than five minutes and the insights are instant. No matter what combination of sales and marketing technology your team uses, Chorus.ai is there to supercharge your revenue organization. Chorus is the market leading Conversation Cloud, built to securely capture, store and analyze your teams calls and meetings.
In real estate the stakes are too high to use generic call tracking software. REIRail is custom built for real estate investors and agents. Our ringless voicemail engine makes you 10x more productive in reaching out to prospects. Our patented inbound technology intercepts calls and scours multiple datasets to find details about your caller and their property--the kind of data that helps you build rapport fast. Users report massive lift in conversions, and rock bottom cost per deal REIRail provides all the call analytics and campaign attribution you'd expect, plus a suite of tools custom built for real estate pros
MiCloud Connect lets you move communications and collaboration to the cloud with confidence. Secure and flexible cloud phone services and unified communications.
Solution du centre d'appels multicanaux sur le cloud desservant plus de 1000 clients dans 20 secteurs industriels. Solution du centre d'appels multicanaux sur le cloud desservant plus de 1000 clients dans 20 secteurs industriels.
Ytel's Contact Center was built for lead generation, accelerating sales, and coordinating large-scale marketing campaigns. Ideal for businesses with 10 or more agents. Automatically flag and change phone numbers that get marked as spam, access to the premium short code (ex: 411-411 and 911-911), 800, and local phone numbers with every area code. Highlighted features: Outbound Calling, Ringless Voicemail, Call Tracking, Lead Distribution, Voice Broadcasting, Custom IVR, and ask about our API. Whether you want to increase leads, accelerate sales, or enhance the customer journey, Ytel has a solution to help you communicate.
Convirza is the first enterprise call tracking and call optimization platform. We combine traditional call tracking with the powerful analysis of phone calls. Convirza uses speech recognition technology and sophisticated algorithms to gauge lead quality, measure conversions and take action with fully-baked marketing automation. We help sophisticated marketers make better decisions, improve close rates and increase revenue. Automatically track campaign effectiveness, automate bid management, get missed opportunity alerts, and track which sources produce.
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding plugins are few of Exelysis capabilities. Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.
Calibre est composé de plusieurs solutions qui peuvent être combinées pour répondre aux besoins de l'entreprise : Praetorian Voice Recorder est un enregistreur clé en main capable d'enregistrement à temps plein, sélectif, programmé, aléatoire et à la demande. Mentor QA Suite fournit les outils nécessaires pour surveiller, évaluer et améliorer les performances des agents. La suite Telecom BI donne accès à des informations précieuses sur l'organisation en analysant les données commerciales et client quantitatives. Enregistrement de responsabilité à plein temps, enregistrement aléatoire pour la surveillance de la qualité, options d'enregistrement d'appel déclenchées par l'API et à la demande.
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. Advanced, cloud-based computer telephony integration for your CRM system.
Ideal for 150+ agents, Aspect Quality Management offers call recording, playback and quality evaluation capabilities using a modern graphical user interface. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, integrate with Aspect Performance Management for coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases. Evaluate customer interaction quality as assessed by all parties including supervisor, agent, and customer. Ideal for 150+ agents.
Verint Monet is a simple, cost-effective cloud workforce optimization solution that provides an ACD neutral option for businesses looking to improve their contact center and help desk operations. With over 65 integrations including Salesforce, Verint Monet is the perfect option for customers looking to implement an omnichannel SaaS workforce engagement solution. A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.
CallCabinet fournit des solutions uniques d'enregistrement des appels et de gestion de la qualité, via des solutions de gestion ou mobiles, cloud, sur site, hybride, Skype, pour répondre aux besoins de n'importe quel opérateur de téléphonie, ITSP ou client. Que vous souhaitiez posséder votre système ou payer à mesure que votre entreprise évolue, CallCabinet dispose des produits et solutions de gestion dont vous avez besoin ! ILS PEUVENT ENREGISTRER QUICONQUE, N'IMPORTE OÙ SUR N'IMPORTE QUOI. CALLCABINET A UNE SOLUTION RÉVOLUTIONNAIRE POUR VOUS.
Infinity analyses the conversations you have with your customers to create clarity, which empowers you to grow revenue & reduce costs. Infinity allows you to integrate call data into the Google suite to allow you to track the full visitor journey. Infinity is a call intelligence platform available in over 75 countries. A call intelligence solution that integrates into a number of other solutions so that you track the full visitor journey.
Solution d'enregistrement d'appels VOIP basée sur le cloud avec des fonctionnalités telles que les analytiques, la conformité et l'amélioration des performances des employés. Solution d'enregistrement d'appels VOIP basée sur le cloud avec des fonctionnalités telles que les analytiques, la conformité et l'amélioration des performances des employés.
VSLogger can record TDM, Digital, VoIP, Analog Phones & Radio, and PC screens without changing your phone system or phone number. Search, playback, live monitoring, auto-archiving, granular user permissions, and quality control are standard features. Licensing is based on the number of lines being recorded with unlimited user access to recordings. Our solution is provided as a Kit or a Complete System. Customers can either purchase and own the license upfront or a subscription model. VSLogger can record TDM, Digital, VoIP, Analog Phones & Radio, and PC screens at a fraction of the cost compared to similar systems.
Jog.ai automatically records and transcribes calls so nothing is ever forgotten or lost. Want perfect memory for your calls? You'll have it since Jog audio is synced with the transcript text and stored until you choose to delete it. Advanced features allow users to quickly get back to key moments of a call long after it takes place. Jog.ai is a platform that automatically records and transcribes all of your calls, indexing the voice data to make it accessible later.
CASH+ Call Recording for business phone systems, records all incoming and outgoing calls on PRI, Analog or SIP lines at your office. Compatible almost every business phone system. Using the CASH+ Call Recording software you can search and review calls by telephone number, station name, station numbers, line, trunk, call type and much more. Listen to, crop, save or email the recordings as needed. CASH+ is installed on premise and includes unlimited Web clients. It is also very easy to use. Recordings incoming and outgoing calls on PRI, Analog or SIP lines. Compatible with almost every phone system make and model.
Call Logic, our fully integrative call tracking platform, provides call tracking, call recording, automated call distribution, and free API integrations to help businesses handle all their incoming calls and correctly attribute calls to their marketing efforts. Call Logic also provides local vanity phone numbers and custom toll-free numbers to heighten brand awareness and increase the number of calls. Revolutionary cloud platforms for web leads and call leads.
Provides a fully hosted cloud PBX and unified communications. Provides a fully hosted cloud PBX and unified communications.
Callcap is a nationwide call tracking and monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, communicate effectively with existing clientele and measure new marketing ventures immediately with the use of call tracking phone numbers, recorded call evaluation services and other useful tools. Callcap increases insight into sales goals, marketing strategy, and overall customer experience with measurable, real-time analytics.
Ring4 provides companies and individuals with a lightweight cloud solution to manage phone lines as simply as they manage emails. The Ring4 smart numbers work on any iOS or Android device and can be managed via the Admin Console. Ring4 phone numbers are mobile and support unlimited texting, unlimited calling, voicemail and call recording. Ring4 starts at $9.99/month/line. Ring4 provides companies with a solution to manage business phone lines as simply as they manage emails, in the cloud.
Une solution de suivi des appels et d'analytique qui aide les équipes de vente et de service à identifier les opportunités manquées et à améliorer les compétences téléphoniques.
Les fonctionnalités de surveillance de la qualité permettent aux utilisateurs de suivre les performances des agents en cliquant simplement sur le nom d'un agent pour écouter un appel en temps réel. Les utilisateurs peuvent passer d'une surveillance silencieuse à un mode intervention, afin de pouvoir parler à toutes les parties. Cette fonctionnalité est idéale pour la collaboration et la résolution de conflits. PhoneCall conserve en lieu sûr tous les historiques d'appels et les enregistrements complets pendant une durée maximale de 3 ans, en donnant un accès de lecture limité aux utilisateurs autorisés. PhoneCall est une solution évolutive entièrement gérée pour centre d'appels offrant des fonctions de gestion des contacts, de flux d'appels et de numérotation prédictive pour le télémarketing.
Conçu pour créer des applications vocales dans le cloud offrant un contrôle des appels, des conférences vocales, un enregistrement des appels, des menus vocaux, etc. Conçu pour créer des applications vocales dans le cloud offrant un contrôle des appels, des conférences vocales, un enregistrement des appels, des menus vocaux, etc.
TeleCapture has been providing the fastest and most cost-effective call tracking and recording software available since 2007. Quickly set up unique phone call tracking numbers to measure your marketing effectiveness with simple reports. Boost your sales conversion rates with caller data & optional call recording. Instantly access real-time data online with our simple online dashboard. No contract. No setup fee. Instant activation. Cancel whenever you'd like. Plans starting at just $5.99/month. Measure your marketing effectiveness with unique phone call tracking numbers & simple reports.
The ultimate call tracking system for companies that drive sales via inbound phone calls. Jet Interactive tracks both the source of the call & the result, feeding this information back into your CRM and/or Analytics systems. Your sales team has real time data (before answering the call) to see which ad triggered the call. This works with both online & offline ads. Overall you can see which ad channels deliver sales & where to allocate your advertising spend! Sophisticated (and easy to use) online call analytics tool that feeds call source & result into both your CRM & analytics platform.
Free collaboration platform for managing, motivating, and training people at call centers. Free collaboration platform for managing, motivating, and training people at call centers.
Calabrio provides a range of options for monitoring and recording calls to nurture the customer experience, control quality and protect the interest of the business: Call Recording, Live Voice and Screen Monitoring, Quality Management, and Speech Analytics. Regardless of the application, Calabrio offers: A modern Web-based interface, role-based access, and flexible and reliable architecture options. Our Call Recording solution is part of the Calabrio ONE software suite. Options for monitoring and recording calls to nurture the customer experience, control quality and protect the interest of the business
Of all the ways to engage a prospect or customer, the telephone remains king. But as organizations become increasingly dispersed, sales managers face a losing battle in measuring the performance of reps who are using a host of calling methods, including personal phones, to make work-related calls. Gryphons Sales Performance Dashboard automatically captures all call activity, regardless of phone type or location, through proven cloud-based telephony innovation. Companies with dispersed sales teams depend on Gryphon Networks to optimize sales performance and eliminate regulatory risk.
Simplifie le suivi de vos campagnes marketing qui génèrent des appels téléphoniques afin que vous puissiez vous concentrer sur les éléments qui fonctionnent. Simplifie le suivi de vos campagnes marketing qui génèrent des appels téléphoniques afin que vous puissiez vous concentrer sur les éléments qui fonctionnent.
Storacall offer a range of call recording solutions to maximise performance, compliance (including PCI), quality assurance and liability protection. Available as a turnkey solution or software only, our solutions allow you to search for calls by date/time, duration, agent/extension number, inbound/outbound number, team/department, notes and much more. We can record extension side or trunk side and cover all telephony options. Whatever your requirements we have a system that will work for you. A wide arrange of call recording solutions. Includes analytics, live agent monitoring, training, and much more!
Capture, Process, Analyze and Act upon all your interactions both customer facing and in the back office. RECITE includes features such as call, chat, video and screen recording; quality management; speech insights; dashboards; widgets; reports; PCI 3.0., MiFIID 2, BASEL II compliance; web-based live monitoring; APIs for provisioning, media control and search and playback and much more. Leading to realization of higher profits, better customer retention, improved performance and protection! RECITE delivers unique insights into your interactions by analyzing content from multiple modalities, including voice, video and chat.
Call tracking and analytics tool that helps businesses track buyers' demographics, call volume, recordings and more to create reports in real-time. Call tracking and analytics tool that helps businesses track buyers' demographics, call volume, recordings and more to create reports.
inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes. InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems.
Une solution logicielle de call center pouvant être configurée en quelques minutes. Bénéficiez d'un accès rapide aux rapports dont vous avez besoin pour optimiser les performances du personnel et évaluer les statistiques du call center. Obtenez des informations sur vos bureaux qui vous aideront à améliorer le flux de travail et la productivité. Toutes les fonctionnalités que vous attendez d'un logiciel de call center : SVI, extensions, enregistrements des appels, gestion de la file d'attente, transferts à froid/chaud, ACD, automate d'appel, canal SMS/e-mail, transfert d'appel vers un téléphone, call whispering et call barging. Équipe de support disponible 24h/24, 7j/7. Nectar Desk est une solution professionnelle de call center SaaS. Le système aide à gérer et à contrôler les performances de tous les agents.
Callnote Premium est une application gratuite qui permet d'enregistrer des appels audio et vidéo Skype, Google+ Hangouts, Viber, Facebook, GoToMeeting et WebEx. Il est également possible de créer des instantanés vidéo en cours de route. Il est possible d'enregistrer l'appel complet ou de démarrer/arrêter chaque fois qu'on en a besoin. Gérer une bibliothèque d'enregistrements directement depuis l'ordinateur, stocker les conversations dans Evernote ou Dropbox, GoogleDrive ou OneDrive, partager des vidéos sur Facebook ou les publier sur YouTube. Une application gratuite pour enregistrer les appels audio et vidéo Skype, Google+ Hangouts, Viber, Facebook, GoToMeeting et WebEx.
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks. User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
Australia's Premier 13, 1300, 1800 and Smart Number Provider. Australia's Premier 13, 1300, 1800 and Smart Number Provider.
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.
Envision Click2Coach and Click2Coach Cloud Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics.
Call Saver Pro enables you to save, sort, and retrieve recordings of your phone calls on your computer. On-premise phone recording solution which assists small businesses with conversation archiving and directory management.
Provides comprehensive call recording that adapts easily to the unique operational requirements of any enterprise. It supports virtually any telephony environment, including traditional TDM and VoIP, enabling a seamless transition during technology migrations, as your enterprise grows and evolves. Comprehensive multi-site call recording and playback capabilities optimize the use of network resources and enable data center consolidation. Call recording solution that meets the compliance recording requirements of multiple channel types using the latest technologies.
Cytracom a un standard automatique, une conférence téléphonique, des groupes de recherche de ligne, et une large gamme de fonctionnalités pour dynamiser votre entreprise. Cytracom a un standard automatique, une conférence téléphonique, des groupes de recherche de ligne, et une large gamme de fonctionnalités pour dynamiser votre entreprise.
Call members of your team straight from your web browser or using our mobile app. Yack.net automatically records the call and uses speech to text transcription to make a readable copy of what was said. You can replay the call from any point in the transcript or use the built in search to find topics that you have discussed and replay the relevant part of the call direct from search results. Combines automatically transcribed calls with instant messaging. Search the meeting minutes and instantly replay the call.
Affordable call recording using your existing telephony platform. Record Avaya, Genesys, Cisco, or any VoIP system. Configuration is fast, easy, and takes place in the same browser based UI as playback. Screen recording using any number of screens, any resolution, and any layout. Screen recording can be triggered by calls or triggered by your own system. Quality management is integrated into the entire system with custom forms and score sheets. Start with a single user and scale to thousands. Affordable Call Recording using your existing telephony platform. Record Screen and create Quality Management evaluations.
A plaform for small businesses to keep track of incoming calls with a variety of features including analytics and call transcripts A plaform for small businesses to keep track of incoming calls with a variety of features including analytics and call transcripts
Dialpad Sell is an effective sales dialer for sales organizations of any size. Dialpad Sell offers multiple real-time and post-call sales coaching features that drive efficiency. With features like Real-Time Recommendations, answers to common prospect questions pop up when specific keywords are mentioned during an active call. Direct integrations with other essential tools like Salesforce, G Suite and more means accurate activity logging, whether your reps are at their desks or out in the field. Dialpad Sell is an effective sales dialer that speeds up ramp time and makes reps more productive using Voice Intelligence technology.
MiaRec is an enterprise-level solution for call recording and quality monitoring in contact centers and businesses of any size and type, from SMB to large multi-site enterprises. MiaRec top features include intuitive web-based interface, easy installation within minutes, rich functionality, Live Monitoring and many others. Advanced security, PCI compliance support and tight integration with contact center systems and telephony equipment like those from Cisco, Avaya, Broadsoft, Asterisk etc. Business and contact center call recording solution for IP telephony and unified communication system
Records telephone conversations directly to your hard disk with a single push of button. Records telephone conversations directly to your hard disk with a single push of button.
Skype call recording software that saves calls in MP3 format. Skype call recording software that saves calls in MP3 format.
The solution can scale from a single user/voice port to hundreds of ports with centralized server based solutions. The implementation is simple and reliable supporting IP, digital and analog mixed systems. With the modular components you can start small and grow the solution capabilities as your business demands. The SonicView product line offers cost-effective station side voice recording solutions.
Free, reliable and easy to use Skype audio and video recording software. Features: - Free Skype Call and Video Recording - Skype Chat Recording - Skype Call Scheduler - Record calls automatically - Mono/Stereo recording option - Skype Conference Call manager - Create cool mood messages - Answering Machine - Play sounds during calls - Auto Chat Reply - Birthday Reminders - Email Forwarding - Contact Personalization and more cool features! Free, reliable and easy to use Skype audio and video recording software.
Full featured call logging recorder system for public safety and compliance call centers. Full featured call logging recorder system for public safety and compliance call centers.
Call recording solution with features such as compliance, performance management, and customer satisfaction. Call recording solution with features such as compliance, performance management, and customer satisfaction.
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM. DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics.
Powerful call recording system that you can completely rely on for quality assurance, performance monitoring, and security. Powerful call recording system that you can completely rely on for quality assurance, performance monitoring, and security.
Dubber est le service d'enregistrement d'appels et de capture de communications le plus évolutif au monde. Il permet aux utilisateurs d'enregistrer, de sauvegarder, de rejouer et d'interagir avec leurs appels comme jamais auparavant. L'enregistrement d'appels de Dubber depuis une plateforme cloud native a révolutionné la technologie de la téléphonie. Son évolutivité illimitée, son absence de coûts initiaux et sa véritable offre SaaS permettent aux fournisseurs de services et aux clients d'utiliser le logiciel d'enregistrement des appels et d'en profiter comme jamais auparavant. Dubber fournit une solution SaaS d'enregistrement des appels évolutive qui peut être déployée en quelques jours, sans matériel ou ni CapEx.
ASC provides call recording for quality management especially for contact centers, financial and public safety organizations. ASC provides call recording for quality management especially for contact centers, financial and public safety organizations.
Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement. Quality Management Suite is a feature-rich call recording solution used globally for compliance, security or improving service.
Jiminny brings together a sales communications platform built to develop the skills of your team, improve productivity and collaboration, whilst helping the whole business stay connected to your customer. Every conversation is automatically logged to your CRM, captured, analyzed, and instantly ready to share or coach from a searchable library. We've broken down all the barriers to coaching - so each member of your team can be the best version of themselves. Capturing sales and customer conversations to improve performance, scale team growth, and help you start coaching.

par Coordinated Systems

(0 avis)
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions. Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions..

par Intelligent Recording

(0 avis)
The Xtension Recorder digital phone recorder is first to make quality monitoring and agent training a commodity product. It is plug and play technology that utilizes your existing technology infrastructure. It can be configured with distributed hardware and centralized storage or a centralized back office solution. GSM compression stores 168 hours of recorded calls on 1 Gb. Professional digital call recording that fits any budget with the same features as larger systems with more flexibility.

par ZOOM International

(0 avis)
Web-based user interface, complete call life cycle management, user access based on roles and privileges, on-demand recording. Web-based user interface, complete call life cycle management, user access based on roles and privileges, on-demand recording.

par Edigin

(0 avis)
Entire user, manager, and administrator toolbox in a single intuitive interface that is browser based. Entire user, manager, and administrator toolbox in a single intuitive interface that is browser based.

par Applied Business Technologies

(0 avis)
The recorder platform allows your IP based contact center to take advantage of random or full time in one intuitive interface. The recorder platform allows your IP based contact center to take advantage of random or full time in one intuitive interface.

par Voicetronix

(0 avis)
VTlogger is an open source, web driven software application that when combined with telephony boards, can turn computers into reliable and easy to use call recording solutions suitable for any size organization or industry. Whether you're handling hundreds of calls a day or thousands of calls an hour, rest assured that VTlogger is the only choice if you are in the market for a practical, cost effective call recorder backed by excellent vendor support. VTlogger is an open source, web driven software application that turns computers into reliable and easy to use call recorders.

par AVANSER

(0 avis)
Want to know if your marketing is actually driving inbound sales calls? How many sales calls do you miss? How does your team handle new inbound leads? AVANSER Call Tracking and Analytics platform delivers powerful call-data on virtually every aspect of a sales call, including which channel, campaign (or even keyword), how that call was handled by your sales team and the ROI. Book a demo to see how it works on 1300 795 357. Lead & Sales Tracking Solutions help you improve your business by delivering relevant and actionable information in real time.
Telephone call recording, screen capture, quality management and reporting tools for any line type or PBX (digital, analog or VoIP) Telephone call recording, screen capture, quality management and reporting tools for any line type or PBX (digital, analog or VoIP)

par Verba Technologies

(0 avis)
Verba is a leader in professional call recording and quality assurance solutions for unified communications, and the only player with a complete portfolio for voice, video and telepresence recording. The Verba Recording System supports Cisco, Avaya, Microsoft Lync, and standard SIP-based unified communications solutions. Provider of call recording solutions for unified communications platforms. Web-based call recording solution that enables businesses to capture voice conversations across unified communications platforms.

par TelStrat

(0 avis)
Enables the user to capture telephone conversations for virtually any purpose, whether looking to ensure top quality customer service, mine customer calls for invaluable intelligence, avoid frivolous lawsuits, provide audio copy with written dictation, or avoid conduct issues, there is virtually no end to the returns businesses can reap from a call recording investment. Enables the user to capture telephone conversations for virtually any purpose.
Capturer les commentaires des clients grâce à l'enregistrement d'appel. Capturer les commentaires des clients grâce à l'enregistrement d'appel.

par 321Soft Studio

(0 avis)
Record audio mixing like Skype or iChat calls and audio from microphone, CD player, and line-in devices. iEasyRecorder a powerful yet easy-to-use audio recording program which allows you to effortlessly record sounds and music from any sources including from operating system, any running applications, websites, microphone or an external device. It also can record from more than one program at the same time. Record audio mixing like Skype or iChat calls and audio from microphone, CD player, and line-in devices.