Logiciels d'enregistrement des appels

Un logiciel d'enregistrement des appels permet aux organisations d'obtenir les enregistrements des interactions réelles des employés avec les clients. Ce type de logiciel fournit des enregistrements à temps plein, aléatoires et à la demande afin que les employés puissent sauvegarder, trier et récupérer des enregistrements d'appels sur leurs ordinateurs. Pour des solutions connexes, voir aussi : logiciel pour call centers, logiciel pour service client et logiciel helpdesk.

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Automatic Call Recording

Automatic Call Recording

par RingCentral

(559 avis)
The RingCentral Office Automatic Call Recording feature easily enables recording of your inbound and outbound calls. It's easy to setup! With just a few clicks, admins can enable this feature for one or multiple users. Save as much as 100,000 recordings per account! Recordings can be downloaded for review and playback, and are emailed automatically to users. En savoir plus sur Automatic Call Recording RingCentral Automatic Call Recording is easy to setup, allows up to 100k recordings per account. Download and playback up to 90 days. En savoir plus sur Automatic Call Recording
Twilio Programmable Voice
Les conversations avec vos clients représentent une mine d'informations inestimable. Enregistrez, stockez, transcrivez et récupérez des appels vocaux dans le cloud. Avec l'API Twilio Voice, les conversations peuvent avoir lieu n'importe où. Émettez, gérez et acheminez des appels vers un navigateur, une application, votre téléphone ou n'importe où ailleurs où vous pouvez prendre un appel. Créez exactement l'expérience d'appels que vous voulez, livrez des appels de qualité avec un son clair et à faible latence et surveillez les appels partout dans le monde. En savoir plus sur Twilio Programmable Voice Les conversations avec vos clients représentent une mine d'informations inestimable. Enregistrez, stockez, transcrivez et récupérez des appels vocaux dans le cloud. En savoir plus sur Twilio Programmable Voice
Chorus

Chorus

par Chorus

(30 avis)
Chorus' call recording software will change the way your team collaborates. With every sales call and customer meeting captured and analyzed in our Conversation Cloud, everyone in the organization can maintain alignment at speed, and become more customer centric and data-driven. Set-up takes less than five minutes and the insights are instant. No matter what combination of sales and marketing technology your team uses, Chorus.ai is there to supercharge your revenue organization. En savoir plus sur Chorus Chorus is the market leading Conversation Cloud, built to securely capture, store and analyze your teams calls and meetings. En savoir plus sur Chorus
TeleCapture

TeleCapture

par TeleCapture

(2 avis)
TeleCapture has been providing the fastest and most cost-effective call tracking and recording software available since 2007. Quickly set up unique phone call tracking numbers to measure your marketing effectiveness with simple reports. Boost your sales conversion rates with caller data & optional call recording. Instantly access real-time data online with our simple online dashboard. No contract. No setup fee. Instant activation. Cancel whenever you'd like. Plans starting at just $5.99/month. En savoir plus sur TeleCapture Measure your marketing effectiveness with unique phone call tracking numbers & simple reports. En savoir plus sur TeleCapture
Five9 Call Center Software
Five9 Call Recording Software helps track, retain and report on every conversation in your call center. Use the recordings for agent training purposes, to monitor performance, and to ensure quality of service. The software includes robust filtering capabilities to quickly identify any recordings that require review. FTP support allows you to retain and store calls for compliance or agent training purposes. Automatically sync with all leading CRMs. See why 2000+ customers trust Five9. En savoir plus sur Five9 Call Center Software Cloud Contact Center and Call Recording with Practical AI - Inbound, Outbound, ACD, IVR, 4 Dialers, Chat, Call Recording, and CRMs. En savoir plus sur Five9 Call Center Software
UJET

UJET

par UJET

(6 avis)
UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience. En savoir plus sur UJET Brings joy to customer support by helping companies resolve problems faster. En savoir plus sur UJET
Quality Management Suite

Quality Management Suite

par Enghouse Interactive

(0 avis)
Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement. En savoir plus sur Quality Management Suite Quality Management Suite is a feature-rich call recording solution used globally for compliance, security or improving service. En savoir plus sur Quality Management Suite
Oreka TR

Oreka TR

par OrecX

(14 avis)
L'application Oreka TR enregistre l'intégralité des appels et coûte deux fois moins cher que ses concurrents. Avec un temps d'installation de 30 minutes chrono, elle est idéale pour les entreprises de toutes tailles (de 1 à plusieurs milliers de travailleurs). Enregistrez tous les appels de vos employés et stockez-les pour les réécouter ultérieurement. Vous pourrez ainsi surveiller le service, résoudre les conflits, respecter la conformité ou encore vérifier les commandes. Ce produit open source s'adapte parfaitement à tout type d'application ou de commutateur tiers. D'importants clients comme IKEA, Allstate, Budget, GoDaddy, NTT ou Teleperformance utilisent déjà Oreka TR. En savoir plus sur Oreka TR Enregistrez tous les appels de votre équipe et stockez-les pour pouvoir les réécouter ultérieurement. Cette application s'installe en 30 minutes et est utilisée dans 190 pays. En savoir plus sur Oreka TR
CallRail

CallRail

par CallRail

(82 avis)
Grâce aux fonctionnalités de suivi et d'enregistrement des appels de CallRail, il est facile de déterminer les leads, d'encadrer le personnel et d'améliorer le service client, ce qui se traduit par un plus grand nombre de conversions et un meilleur taux de fidélisation des clients. Prenez des notes pendant les appels pour vous assurer que les informations importantes sont comprises pour la communication à l'équipe. Évaluez les appels à l'aide de balises pour catégoriser les leads et extraire les rapports de taux de conversion. Écoutez les enregistrements à partir du tableau de bord pour améliorer vos tactiques, mener les bonnes conversations et conclure plus d'affaires, plus efficacement. En savoir plus sur CallRail Découvrez pourquoi les gens appellent votre entreprise. Commencez à suivre les appels en quelques minutes seulement. Version d'essai gratuite instantanée. Aucune carte de crédit requise. En savoir plus sur CallRail
NICE inContact Telephony Software
NICE inContact is the cloud contact center software leader with the worlds #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContacts solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. En savoir plus sur NICE inContact Telephony Software Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. En savoir plus sur NICE inContact Telephony Software
RECITE

RECITE

par Numonix

(4 avis)
Capture, Process, Analyze and Act upon all your interactions both customer facing and in the back office. RECITE includes features such as call, chat, video and screen recording; quality management; speech insights; dashboards; widgets; reports; PCI 3.0., MiFIID 2, BASEL II compliance; web-based live monitoring; APIs for provisioning, media control and search and playback and much more. Leading to realization of higher profits, better customer retention, improved performance and protection! En savoir plus sur RECITE RECITE delivers unique insights into your interactions by analyzing content from multiple modalities, including voice, video and chat. En savoir plus sur RECITE
VSLogger Call Recorder

VSLogger Call Recorder

par Versadial Solutions

(10 avis)
VSLogger Unlimited Recording Server has the ability to record TDM, Digital, VoIP, Analog Phones & Radio, and PC screens. Search, playback, live monitoring, auto archiving, granular user permissions, and quality control are standard features. Licensing is based on number of channels being recorded with unlimited user access to recordings. Our solution is provided as a Kit or a Complete System. Recording can be done on either trunk side or extension side. En savoir plus sur VSLogger Call Recorder VSLogger Unlimited Recording Server has the ability to record TDM, Digital, VoIP, Analog Phones & Radio, and PC screens En savoir plus sur VSLogger Call Recorder
Bria

Bria

par CounterPath

(49 avis)
Client softphone primé conçu pour configurer un call center avec l'IP-PBX de votre choix. Appeler intuitivement avec une interface centrée sur le clavier. Répondre automatiquement aux appels entrants avec un temps d'attente variable. Escalade des appels avec un transfert d'appel facile et une fonctionnalité de maintien d'appel. Suivre les tendances de votre succès avec les métriques d'appel et l'enregistrement des appels. Un utilisateur Salesforce ? Appeler et suivre les progrès dans le tableau de bord Salesforce. Bria — Configuration facile de la téléphonie sur IP et solution de contrôle des appels. En savoir plus sur Bria Client du téléphone logiciel VoIP prêt pour l'agent du call center. Interagir avec les solutions de call centers les plus performantes ou personnaliser avec l'API Bria et SDK. En savoir plus sur Bria
PhoneBurner

PhoneBurner

par PhoneBurner

(72 avis)
Call Recording and Power Dialing in One Powerful Software! We're so confident you'll have more LIVE conversations with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) Record calls automatically 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! En savoir plus sur PhoneBurner PhoneBurner is a Power Dialer and Sales Acceleration Platform with Call Recording, Smart Lead Distribution, and Real-Time Reporting. En savoir plus sur PhoneBurner
FluentStream

FluentStream

par FluentStream Technologies

(33 avis)
FluentStream has integrated Call Recording as one of the 90+ features in the business phone system. As an innovative leader in business communications, FluentStream has reinvented business phone systems. When features like voicemail and call forwarding are so easily accessed, its clear that FluentStream is transforming business communications. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. En savoir plus sur FluentStream A cloud based phone system that includes Call Recording as a free feature with our system En savoir plus sur FluentStream
Ytel

Ytel

par Ytel

(21 avis)
Ytel's Contact Center was built for lead generation, accelerating sales, and coordinating large-scale marketing campaigns. Ideal for businesses with 10 or more agents. Automatically flag and change phone numbers that get marked as spam, access to the premium short code (ex: 411-411 and 911-911), 800, and local phone numbers with every area code. Highlighted features: Outbound Calling, Ringless Voicemail, Call Tracking, Lead Distribution, Voice Broadcasting, Custom IVR, and ask about our API. En savoir plus sur Ytel Whether you want to increase leads, accelerate sales, or enhance the customer journey, Ytel has a solution to help you communicate. En savoir plus sur Ytel
Jog.ai

Jog.ai

par Jog.ai

(11 avis)
Jog.ai automatically records and transcribes calls so nothing is ever forgotten or lost. Want perfect memory for your calls? You'll have it since Jog audio is synced with the transcript text and stored until you choose to delete it. Advanced features allow users to quickly get back to key moments of a call long after it takes place. En savoir plus sur Jog.ai Jog.ai is a platform that automatically records and transcribes all of your calls, indexing the voice data to make it accessible later. En savoir plus sur Jog.ai
In-Network Cloud Recording

In-Network Cloud Recording

par Enghouse Networks

(0 avis)
L'enregistreur d'appel SmartRecord sur cloud d'Enghouse offre aux fournisseurs de services des solutions d'enregistrement, de gestion de la qualité et d'analyse à valeur ajoutée, ainsi que des services tels que Cloud PBX, UC, centre de contact ou agrégation de ports SIP. SmartRecord est également utilisé par les opérateurs de téléphonie mobile pour fournir des enregistrements conformes aux réglementations aux entreprises clientes dans des secteurs tels que la finance, les assurances et les soins de santé. Les fournisseurs ont le choix entre utiliser SmartRecord au sein de leur réseau ou via le système Enghouse sur cloud. En savoir plus sur In-Network Cloud Recording L'enregistreur d'appel SmartRecord sur cloud d'Enghouse fournit des solutions d'enregistrement, de gestion de la qualité et d'analyse aux fournisseurs de services. En savoir plus sur In-Network Cloud Recording
FCS Voice

FCS Voice

par FCS Computer Systems

(0 avis)
FCS Voice est une passerelle SIP et analogique pour la messagerie vocale et numérique. Il est composé de deux sous-systèmes, un système vocal et un système fax, qui peuvent être implémenté à la carte ou comme solution globale partageant la même base de données avec une seule fonction de connexion. FCS Voice fonctionne de manière transparente avec tous les principaux systèmes PMS et PABX, garantissant que les messages vocaux et la messagerie faxe des clients sont traités de manière sécurisée et efficace lors de l'enregistrement et du départ des clients. En savoir plus sur FCS Voice Système de messagerie vocale et numérique robuste, compatible avec tous les principaux systèmes PMS et PABX sur le marché. En savoir plus sur FCS Voice
CASH+ Call Recording Software

CASH+ Call Recording Software

par Hansen Software

(9 avis)
CASH+ Call Recording for business phone systems, records all incoming and outgoing calls on PRI, Analog or SIP lines at your office. Compatible almost every business phone system. Using the CASH+ Call Recording software you can search and review calls by telephone number, station name, station numbers, line, trunk, call type and much more. Listen to, crop, save or email the recordings as needed. CASH+ is installed on premise and includes unlimited Web clients. It is also very easy to use. En savoir plus sur CASH+ Call Recording Software Recordings incoming and outgoing calls on PRI, Analog or SIP lines. Compatible with almost every phone system make and model. En savoir plus sur CASH+ Call Recording Software
CARIN

CARIN

par TC&C

(0 avis)
CARIN, the award winning call recording system, is a premiere MiFID 2 compatible solution supporting Cisco, Microsoft, Avaya, BroadSoft, IP Trade and any SIP compliant telephony systems. CARIN365 has been the first Recording as a Service and Software as a Service solution to record, share, stream and manage unified voice and video calls, mobile phones, trading turrets as well as Telepresence sessions and user screens in a single product. Premium unified communications recorder for all media. Also available as a cloud based service. Compatible with Cisco, Skype and Avaya.
Calibre

Calibre

par HigherGround

(4 avis)
Calibre est composé de plusieurs solutions qui peuvent être combinées pour répondre aux besoins de l'entreprise : Praetorian Voice Recorder est un enregistreur clé en main capable d'enregistrement à temps plein, sélectif, programmé, aléatoire et à la demande. Mentor QA Suite fournit les outils nécessaires pour surveiller, évaluer et améliorer les performances des agents. La suite Telecom BI donne accès à des informations précieuses sur l'organisation en analysant les données commerciales et client quantitatives. Enregistrement de responsabilité à plein temps, enregistrement aléatoire pour la surveillance de la qualité, options d'enregistrement d'appel déclenchées par l'API et à la demande.
INVOX

INVOX

par INVOX

(0 avis)
Le suivi des appels INVOX attribue un numéro de suivi unique à chaque canal publicitaire individuel, ce qui permet de mesurer les canaux publicitaires ou les sources qui génèrent des appels téléphoniques. Le suivi des appels INVOX mesure la quantité et la qualité des appels pour chaque canal publicitaire et fournit un aperçu des canaux marketing qui génèrent le plus d'appels téléphoniques. Grâce à ces données, il est possible d'ajuster le budget marketing pour investir intelligemment dans les campagnes les plus performantes. Solution de suivi des appels qui permet de savoir exactement quels canaux marketing apportent le plus de conversions par appel.
PhoneCall

PhoneCall

par PhoneCall

(6 avis)
MediaSTAR

MediaSTAR

par Spok

(0 avis)
Un système d'enregistrement des appels et de gestion de la qualité offrant des fonctionnalités d'évaluation des agents, de recherche dans les journaux, de commentaires sur les fichiers d'appel et d'évaluation des appels.
Talkdesk

Talkdesk

par Talkdesk

(109 avis)
La plateforme de centre d'appels professionnelle Talkdesk permet aux entreprises de transformer l'expérience client en avantage concurrentiel. Grâce à ses performances de niveau professionnel, à sa simplicité d'utilisation grand public et à ses fonctionnalités comme l'enregistrement des appels, elle s'adapte facilement aux besoins en constante évolution des équipes de vente et d'assistance et de leurs clients finaux, ce qui se traduit par une plus grande satisfaction client, une meilleure productivité et davantage d'économies. Plus de 1 400 entreprises innovantes à travers le monde font confiance à Talkdesk pour développer leurs interactions clients. C'est le premier logiciel pour call centers basé sur le cloud au monde. Enregistrement des appels, surveillance, routage analytique et fonctionnalités axées sur le client.
Marketing 360

Marketing 360

par Madwire

(748 avis)
Marketing 360 call recording technology is fully integrated within the conversion inbox. This feature gives you the ability to do call coaching, lead scoring, de-duplication of calls against conversions, and better marketing performance around call only campaigns. #1 Marketing Platform with call tracking technology.
Voice of the Customer
Capturer les commentaires des clients grâce à l'enregistrement d'appel. Capturer les commentaires des clients grâce à l'enregistrement d'appel.
Dubber

Dubber

par Dubber

(0 avis)
Dubber est le service d'enregistrement d'appels et de capture de communications le plus évolutif au monde. Il permet aux utilisateurs d'enregistrer, de sauvegarder, de rejouer et d'interagir avec leurs appels comme jamais auparavant. L'enregistrement d'appels de Dubber depuis une plateforme cloud native a révolutionné la technologie de la téléphonie. Son évolutivité illimitée, son absence de coûts initiaux et sa véritable offre SaaS permettent aux fournisseurs de services et aux clients d'utiliser le logiciel d'enregistrement des appels et d'en profiter comme jamais auparavant. Dubber fournit une solution SaaS d'enregistrement des appels évolutive qui peut être déployée en quelques jours, sans matériel ou ni CapEx.
CALLN

CALLN

par Telstra

(12 avis)
Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance. Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance.
CTI Group

CTI Group

par CTI Group

(0 avis)
Enghouse Networks acquires, integrates, develops and deploys pioneering technologies that deliver strategic value for our customers and partners around the world through: Revenue Management & Protection Mobile Value Added Services Network Security, Control & Routing Automation Revenue Generation Service Quality Improvement with OPEX Reduction Enghouse Networks acquires, integrates, develops and deploys pioneering technologies
ContactWorld

ContactWorld

par NewVoiceMedia

(55 avis)
Cloud Call Center

Cloud Call Center

par 3CLogic

(47 avis)
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Kixie PowerCall

Kixie PowerCall

par Kixie Web

(35 avis)
Service téléphonique d'entreprise. Intégration CRM intelligente. Puissant automate d'appel de vente. Amenez votre processus de vente au niveau supérieur grâce à la numérotation PowerCall en un seul clic, à l'enregistrement automatique des appels, aux enregistrements à vie des appels, au coaching en temps réel et aux métriques de vente avancées. Profitez des fonctionnalités de l'automate d'appel de vente comme la présence locale, la numérotation automatique PowerList et l'abandon de la messagerie vocale pour gagner cinq fois plus de clients. Commencez en 3 minutes avec la version d'essai gratuite (aucune carte de crédit requise). Kixie est le moyen le plus rapide de faire plus d'appels de vente. Commencez à faire des appels locaux ou internationaux en 3 minutes grâce au PowerCall Dialer.
CloudCall

CloudCall

par CloudCall

(9 avis)
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. Advanced, cloud-based computer telephony integration for your CRM system.
Aspect Quality Management

Aspect Quality Management

par Aspect Software

(9 avis)
Ideal for 100+ agents, Aspect Quality Management offers call recording capabilities which monitor agent audio and screen interactions in real time, and which calibrate agent quality scores to ensure consistency and fairness. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases. Evaluate customer interactions across all parties including supervisor, agent, and customer. Ideal for 100+ agents.
Callcap

Callcap

par Callcap

(7 avis)
Callcap is a nationwide call tracking and monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, communicate effectively with existing clientele and measure new marketing ventures immediately with the use of call tracking phone numbers, recorded call evaluation services and other useful tools. Callcap increases insight into sales goals, marketing strategy, and overall customer experience with measurable, real-time analytics.
Convirza

Convirza

par Convirza

(6 avis)
Convirza is the first enterprise call tracking and call optimization platform. We combine traditional call tracking with the powerful analysis of phone calls. Convirza uses speech recognition technology and sophisticated algorithms to gauge lead quality, measure conversions and take action with fully-baked marketing automation. We help sophisticated marketers make better decisions, improve close rates and increase revenue. Automatically track campaign effectiveness, automate bid management, get missed opportunity alerts, and track which sources produce.
Storacall

Storacall

par Storacall

(4 avis)
Storacall offer a range of call recording solutions to maximise performance, compliance (including PCI), quality assurance and liability protection. Available as a turnkey solution or software only, our solutions allow you to search for calls by date/time, duration, agent/extension number, inbound/outbound number, team/department, notes and much more. We can record extension side or trunk side and cover all telephony options. Whatever your requirements we have a system that will work for you. A wide arrange of call recording solutions. Includes analytics, live agent monitoring, training, and much more!
Calabrio Call Recording
Calabrio provides a range of options for monitoring and recording calls to nurture the customer experience, control quality and protect the interest of the business: Call Recording, Live Voice and Screen Monitoring, Quality Management, and Speech Analytics. Regardless of the application, Calabrio offers: A modern Web-based interface, role-based access, and flexible and reliable architecture options. Our Call Recording solution is part of the Calabrio ONE software suite. Options for monitoring and recording calls to nurture the customer experience, control quality and protect the interest of the business
Nexmo Voice API

Nexmo Voice API

par Nexmo

(4 avis)
Designed to build voice applications in the cloud providing call control, voice conferencing, call recording, voice menus, and more. Designed to build voice applications in the cloud providing call control, voice conferencing, call recording, voice menus, and more.
Nectar Desk

Nectar Desk

par Nectar Desk

(3 avis)
Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity. All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging. 24/7 support team Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance.
Click2Coach

Click2Coach

par Envision Telephony

(2 avis)
Envision Click2Coach and Click2Coach Cloud Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics.
Call Saver Pro

Call Saver Pro

par DynaMetric

(2 avis)
Call Saver Pro enables you to save, sort, and retrieve recordings of your phone calls on your computer. Call Saver Pro enables you to save, sort, and retrieve recordings of your phone calls on your computer.
SpeechLog Recording System
Provides comprehensive call recording that adapts easily to the unique operational requirements of any enterprise. It supports virtually any telephony environment, including traditional TDM and VoIP, enabling a seamless transition during technology migrations, as your enterprise grows and evolves. Comprehensive multi-site call recording and playback capabilities optimize the use of network resources and enable data center consolidation. Call recording solution that meets the compliance recording requirements of multiple channel types using the latest technologies.
ProScheduler

ProScheduler

par Loxysoft

(2 avis)
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks. User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
VoiceLog

VoiceLog

par BSG

(1 avis)
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.
Call Corder

Call Corder

par Pingram Software

(1 avis)
Records telephone conversations directly to your hard disk with a single push of button. Records telephone conversations directly to your hard disk with a single push of button.
SonicView

SonicView

par TriVium Systems

(1 avis)
The solution can scale from a single user/voice port to hundreds of ports with centralized server based solutions. The implementation is simple and reliable supporting IP, digital and analog mixed systems. With the modular components you can start small and grow the solution capabilities as your business demands. The SonicView product line offers cost-effective station side voice recording solutions.
DialSource

DialSource

par DialSource

(1 avis)
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM. DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics.
Cytracom

Cytracom

par Cytracom

(1 avis)
Cytracom has Auto Attendant, Call Conferencing, Hunt Groups, & a wide suite of features to power your business Cytracom has Auto Attendant, Call Conferencing, Hunt Groups, & a wide suite of features to power your business
Virtual Observer

Virtual Observer

par Coordinated Systems

(0 avis)
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions. Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions..
MiaRec

MiaRec

par Duxoft

(0 avis)
MiaRec is an enterprise-level solution for call recording and quality monitoring in contact centers and businesses of any size and type, from SMB to large multi-site enterprises. MiaRec top features include intuitive web-based interface, easy installation within minutes, rich functionality, Live Monitoring and many others. Advanced security, PCI compliance support and tight integration with contact center systems and telephony equipment like those from Cisco, Avaya, Broadsoft, Asterisk etc. Business and contact center call recording solution for IP telephony and unified communication system
CallREC

CallREC

par ZOOM International

(0 avis)
Web-based user interface, complete call life cycle management, user access based on roles and privileges, on-demand recording. Web-based user interface, complete call life cycle management, user access based on roles and privileges, on-demand recording.
Logger

Logger

par Voicetronix

(0 avis)
VTlogger is an open source, web driven software application that when combined with telephony boards, can turn computers into reliable and easy to use call recording solutions suitable for any size organization or industry. Whether you're handling hundreds of calls a day or thousands of calls an hour, rest assured that VTlogger is the only choice if you are in the market for a practical, cost effective call recorder backed by excellent vendor support. VTlogger is an open source, web driven software application that turns computers into reliable and easy to use call recorders.
AVANSER

AVANSER

par AVANSER

(0 avis)
Want to know if your marketing is actually driving inbound sales calls? How many sales calls do you miss? How does your team handle new inbound leads? AVANSER Call Tracking and Analytics platform delivers powerful call-data on virtually every aspect of a sales call, including which channel, campaign (or even keyword), how that call was handled by your sales team and the ROI. Book a demo to see how it works on 1300 795 357. Lead & Sales Tracking Solutions help you improve your business by delivering relevant and actionable information in real time.
Majuda Voice

Majuda Voice

par Majuda

(0 avis)
Telephone call recording, screen capture, quality management and reporting tools for any line type or PBX (digital, analog or VoIP) Telephone call recording, screen capture, quality management and reporting tools for any line type or PBX (digital, analog or VoIP)
Verba Recording System

Verba Recording System

par Verba Technologies

(0 avis)
Verba is a leader in professional call recording and quality assurance solutions for unified communications, and the only player with a complete portfolio for voice, video and telepresence recording. The Verba Recording System supports Cisco, Avaya, Microsoft Lync and standard SIP-based unified communications solutions. Provider of call recording solutions for unified communications platforms.
Pamela

Pamela

par PamConsult

(0 avis)
Free, reliable and easy to use Skype audio and video recording software. Features: - Free Skype Call and Video Recording - Skype Chat Recording - Skype Call Scheduler - Record calls automatically - Mono/Stereo recording option - Skype Conference Call manager - Create cool mood messages - Answering Machine - Play sounds during calls - Auto Chat Reply - Birthday Reminders - Email Forwarding - Contact Personalization and more cool features! Free, reliable and easy to use Skype audio and video recording software.
Crystal Gears

Crystal Gears

par CrystalRS

(0 avis)
Portable VoIP call recording solution,compatible with most popular telephony communication platforms, capable of recording any type of telephone set - Analog, Digital, VoIP. Portable VoIP call recording solution compatible with most popular telephony communication platforms.
Replay Call Recording
Trisys provides easy-to-use, cost effective business intelligence tools for both on premise & hosted telephone systems, compatible with virtually any telephone configuration. We offer solutions ideal for any industry that is flexible to evolve with your business needs. Replay is an innovative call recording system that produces valuable reports from your companys telephone activity. From SMB to enterprise levels, our capabilities help your company run resourcefully & increase revenue! Increase employee productivity, better manage personnel, ensure great customer service and compliance plus uncover additional revenue!
Waybeo

Waybeo

par Waybeo

(0 avis)
Waybeo helps business to accelerate Inbound Phone Leads with Call Marketing tools. With Waybeo, Marketers can able to track, measure & improve calls from Multiple channels. Calls from Offline and Online campaigns can be tracked and aligned to reduce marketing budget by average 19%. Connecting Inbound Leads to right Sales personnel instantly and qualify more leads by responding at the right time. Waybeo is an Inbound phone lead acceleration platform with Call tracking and Analytics platform for Marketers.
Cloud Call Recording

Cloud Call Recording

par TeleWare Plc

(0 avis)
Cloud based call recording for fixed line, mobile (including SMS) and Skype for Business. Cloud based call recording for fixed line, mobile (including SMS) and Skype for Business.
Ameyo Engage

Ameyo Engage

par Ameyo Engage

(0 avis)
Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. Grow your business by gaining customer loyalty with a world class customer contact center software
Recordator

Recordator

par Recordator

(0 avis)
Recordator.com is a quick and easy solution for anybody looking to record their calls with great recording quality. It works on any mobile phone and carrier, since the calls are routed through our service. For that reason, the recording quality is as good as your call. No hardware to buy, no apps to install - record right from our website. We have transparent pricing - pay only for what you use. There is no setup fee or recurring fee. Give it a spin with 10 free recording minutes. Easy call recording for your outgoing, incoming and conference calls. Works across any device and carrier. Pay only for what you use.
Cognia

Cognia

par Cognia

(0 avis)
Cognia Cloud : unified global platform for call recording, storing and analysing all your voice, video and text communications. Unlock the value of big data Cognia's global communications platform is used by businesses in sectors such as finance, energy, healthcare and retail, to transform t
Trust+

Trust+

par ServeMeBest

(0 avis)
Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations. Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.
Phonexa

Phonexa

par Phonexa

(0 avis)
Phonexa is a Software as a Service (SaaS) solutions provider comprised of a Call Logic platform with advanced features such as call analytics and reporting, an advanced, multi-level IVR, a state-of-the-art voice recognition feature, among many other cutting-edge features. Phonexa also consists of additional platforms, including a dedicated Lead Management System and a completely automated accounting software. Phonexa consists of revolutionary cloud platforms for web leads and call leads.
Exelysis Contact Center
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX. Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.
CallView 360

CallView 360

par Dial 800

(3 avis)
1) Reports: Everything you need to know about your incoming and outgoing calls. 2) Recordings: Listen, download, or email any call. 3) Demographics: Get to know your callers with extensive demographic information of the households calling you. Proactive call tracking gives you real call volumes, buyer demographics, and recordings of every call you receive.
Ricochet

Ricochet

par Speed To Contact

(2 avis)
Speed To Contact is an enterprise sales automation company and the makers of RICOCHET (The fastest internet lead dialer commercially available). RICOCHET is clean, efficient, and great for both inbound & outbound call centers looking to automate their workflow. The company specializes in developing custom dialing solutions as well as CRM integrations (Minimum of 5 Users). Sign up for a free demo in seconds and blast your conversion & retention rates into the sky. Ricochet is the All-in-One Dialer, CRM and Marketing Automation Platform. Call leads in under 1 second and maximize conversion rates.
CallConfine

CallConfine

par Nexsus Techno Solutions

(1 avis)
Call recording solution with features such as compliance, performance management, and customer satisfaction. Call recording solution with features such as compliance, performance management, and customer satisfaction.
Callcruncher Access Anywhere
Call management tool for employee monitoring, cost analysis, billable time, call stats, office management. Call management tool for employee monitoring, cost analysis, billable time, call stats, office management.
SVRX

SVRX

par Edigin

(0 avis)
Entire user, manager, and administrator toolbox in a single intuitive interface that is browser based. Entire user, manager, and administrator toolbox in a single intuitive interface that is browser based.
VoIP Recording software

VoIP Recording software

par Applied Business Technologies

(0 avis)
The recorder platform allows your IP based contact center to take advantage of random or full time in one intuitive interface. The recorder platform allows your IP based contact center to take advantage of random or full time in one intuitive interface.
OnviCord

OnviCord

par OnviSource

(0 avis)
OnviSource's Workforce Optimization (WFO) is a suite of solutions based on the concept of "Capture All, Analyze All, Automate All, Improve All". Our multimedia capture, recording and monitoring generates a goldmine of valuable information and knowledge, analyzed by our multi- and cross-channel analytics in order to produce actionable knowledge that can automatically or manually act to improve customer interactions, agent's performance, compliance management, and back office transactions, Contact center solutions provide all the functionality and features required to engage in comprehensive Workforce Optimization.
Engage Record

Engage Record

par TelStrat

(0 avis)
Enables the user to capture telephone conversations for virtually any purpose, whether looking to ensure top quality customer service, mine customer calls for invaluable intelligence, avoid frivolous lawsuits, provide audio copy with written dictation, or avoid conduct issues, there is virtually no end to the returns businesses can reap from a call recording investment. Enables the user to capture telephone conversations for virtually any purpose.
Revcord Call Recording
Full featured call logging recorder system for public safety and compliance call centers. Full featured call logging recorder system for public safety and compliance call centers.
iEasyRecorder for Mac

iEasyRecorder for Mac

par 321Soft Studio

(0 avis)
Record audio mixing like Skype or iChat calls and audio from microphone, CD player, and line-in devices. iEasyRecorder a powerful yet easy-to-use audio recording program which allows you to effortlessly record sounds and music from any sources including from operating system, any running applications, websites, microphone or an external device. It also can record from more than one program at the same time. Record audio mixing like Skype or iChat calls and audio from microphone, CD player, and line-in devices.
Eleven

Eleven

par eleven

(0 avis)
Eleven is a useful and intuitive piece of software created to offer you the ability of capturing the audio calls you make on Skype, saving them to your computer while also transcribing the messages to editable text. The application displays a fairly simple and attractive appearance, its looks making it accessible even for the least experienced individuals, as there is very little for you to do, other than make your call on Skype. Plugin for recording and transcription of Skype calls. Audio recording, transcript editing,text search, audio and text export.
Call recording for BroadSoft
Server-based encryption and storage of calls received over BroadSoft BroadWorks. SaaS and on-premise deployment options. Server-based encryption and storage of calls received over BroadSoft BroadWorks. SaaS and on-premise deployment options.
Hoiio Call Tracking
Hoiio Call tracking lets you get virtual numbers from 60+ countries which you can use as your phone number for your marketing campaigns. This lets you track your phone leads to the relevant marketing campaign. If you're using Google AdWords or Bing Ads you can also go deeper and find out the keywords that lead to the phone call. Finally you can record all these calls for quality and review. Web based solution made to track phone leads from your marketing campaigns by different call sources. Integrates with Google Analytics.
Spoken

Spoken

par Spoken Communications

(0 avis)
Cloud call recording solution with features such as 100% end-to-end capture, screen capture, unique, on-the-fly encryption, PCI compliance and per-minute pricing. Highly secure, 100% end-to-end cloud call recording solution.
CallTelligence

CallTelligence

par Telmetrics

(0 avis)
Call tracking & analytics dashboard delivers the inbound phone lead attribution insights to prove campaign ROI. Call tracking & analytics dashboard delivers the inbound phone lead attribution insights to prove campaign ROI.
Telexio

Telexio

par Telexio

(0 avis)
Get local and toll-free numbers in seconds. Route and direct your calls with our call flow builder. Set greetings, smart routing, call recording, menus and forward by schedule. Know where your calls are coming from every time. Use Telexio to track your online and offline campaigns. Know your results in real time. Telexio lets you view instant reports by flows, numbers and calls as soon as they come in. Get local and toll free phone numbers for call tracking and call recording.
OfficeSuite Call Recording

OfficeSuite Call Recording

par Broadview Networks

(0 avis)
OfficeSuite Call Recording enables businesses to record inbound and outbound calls of their choice with our userfriendly, cloudbased call recording solution. OfficeSuite Call Recording enables businesses to record inbound & outbound calls of their choice with our cloudbased solution.
Automatic Call Recording

Automatic Call Recording

par RingCentral UK

(45 avis)
Business Call Recording Software. Easy call recording on your mobile app, desktop app or desk phone. Choose to record automatically or manually. Easily enable recording of your inbound and outbound calls. With just a few clicks, admins can enable this feature for one or multiple users. Save as many as 100,000 recordings per account! Recordings can be downloaded for review and playback, and are emailed automatically to users. Business Call Recording Software. Free Setup, Upgrades & Support.
Atmos

Atmos

par CallCabinet

(13 avis)
CallCabinet fournit des solutions uniques d'enregistrement des appels et de gestion de la qualité, via des solutions de gestion ou mobiles, cloud, sur site, hybride, Skype, pour répondre aux besoins de n'importe quel opérateur de téléphonie, ITSP ou client. Que vous souhaitiez posséder votre système ou payer à mesure que votre entreprise évolue, CallCabinet dispose des produits et solutions de gestion dont vous avez besoin ! ILS PEUVENT ENREGISTRER QUICONQUE, N'IMPORTE OÙ SUR N'IMPORTE QUOI. CALLCABINET A UNE SOLUTION RÉVOLUTIONNAIRE POUR VOUS.
Monet WFO

Monet WFO

par Monet Software

(11 avis)
Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience. With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording, quality management, and performance management and ensures flexibility, intuitive user experience, and reliability, resulting in increased productivity, service levels while reducing center costs. A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.
Car Wars

Car Wars

par Call Box

(6 avis)
Une solution de suivi des appels et d'analytique qui aide les équipes de vente et de service à identifier les opportunités manquées et à améliorer les compétences téléphoniques.
MiCloud Connect

MiCloud Connect

par Mitel Networks

(5 avis)
MiCloud Connect lets you move communications and collaboration to the cloud with confidence. Secure and flexible cloud phone services and unified communications.
inConcert Allegro - Voice CC
inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes. InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems.
Callnote

Callnote

par Kanda Software

(2 avis)
Callnote Premium est une application gratuite qui permet d'enregistrer des appels audio et vidéo Skype, Google+ Hangouts, Viber, Facebook, GoToMeeting et WebEx. Il est également possible de créer des instantanés vidéo en cours de route. Il est possible d'enregistrer l'appel complet ou de démarrer/arrêter chaque fois qu'on en a besoin. Gérer une bibliothèque d'enregistrements directement depuis l'ordinateur, stocker les conversations dans Evernote ou Dropbox, GoogleDrive ou OneDrive, partager des vidéos sur Facebook ou les publier sur YouTube. Une application gratuite pour enregistrer les appels audio et vidéo Skype, Google+ Hangouts, Viber, Facebook, GoToMeeting et WebEx.
PrettyMay Call Recorder
Skype call recording software that saves calls in MP3 format. Skype call recording software that saves calls in MP3 format.
easyinbound

easyinbound

par easyinbound

(1 avis)
Australia's Premier 13, 1300, 1800 and Smart Number Provider. Australia's Premier 13, 1300, 1800 and Smart Number Provider.
XtR Desktop

XtR Desktop

par Intelligent Recording

(0 avis)
The Xtension Recorder digital phone recorder is first to make quality monitoring and agent training a commodity product. It is plug and play technology that utilizes your existing technology infrastructure. It can be configured with distributed hardware and centralized storage or a centralized back office solution. GSM compression stores 168 hours of recorded calls on 1 Gb. Professional digital call recording that fits any budget with the same features as larger systems with more flexibility.
VRS

VRS

par NCH Software

(0 avis)
A professional digital audio recording application for Windows or Linux PCs. This multichannel audio recording software has robust design and simple interface making for fail-safe but user-friendly day to day operation. A professional digital audio recording application for Windows or Linux PCs.
Record & Stream

Record & Stream

par PINNACA

(0 avis)
Cloud SaaS for video sharing and recording. Cloud SaaS for video sharing and recording.
Call Tracker

Call Tracker

par Call Tracker

(0 avis)
Makes it simple to track your marketing campaigns that generate phone calls so you can focus on what's working. Makes it simple to track your marketing campaigns that generate phone calls so you can focus on what's working.
i-Listen

i-Listen

par Netlogic IDX

(0 avis)
Powerful call recording system that you can completely rely on for quality assurance, performance monitoring, and security. Powerful call recording system that you can completely rely on for quality assurance, performance monitoring, and security.
PRO-T-S

PRO-T-S

par Marketing Systems Group

(0 avis)
Predictive dialer for the research industry that supports remote interviewers, audio recording, VoIP support, inbound/outbound, CATI. Predictive dialer for the research industry that supports remote interviewers, audio recording, VoIP support, inbound/outbound, CATI.
TimenTask

TimenTask

par Aryavrat Infotech

(0 avis)
TimenTask suites for every business to increase the productivity and maximizing the profits. It comprises tools which can help the companies managing the employee work and have the consolidated reports of work. The main aspect of the solution is to increase the efficiency of the team and analyze their work habits to help them out in improving the skills, converting inefficient practices to the better ones. TimenTask is a tool which tracks the time spent on each activity & help to increase the productivity by managing their work & projects.
Cloud Contact Pro

Cloud Contact Pro

par West Unified Communications

(0 avis)
Cloud Contact Pro is a revolutionary contact center platform designed to boost productivity, increase connection rates and build customer relationships. You have ability to design diverse call flows for customer acquisition, service, retention and collections, and combine that with insightful reporting and forecasting capabilities so you can deliver great service at a lower cost point. It even offers fully PCI compliant call recording and workforce management solutions. Turbo charge your customer operations - inbound or outbound, sales or customer care, voice or multichannel.
Fidelity Telemarketing
Telemarketing solution that offers a variety of dialers as well as campaign tracking and metrics reporting. Telemarketing solution that offers a variety of dialers as well as campaign tracking and metrics reporting.
Cistera

Cistera

par Cistera

(0 avis)
Cette application d'enregistrement des appels, de diffusion et d'analyse permet aux entreprises d'approfondir leurs données commerciales. Cette application d'enregistrement des appels, de diffusion et d'analyse permet aux entreprises d'approfondir leurs données commerciales.
Clarify & Record

Clarify & Record

par Oak Systems International

(0 avis)
Enhance performance, resolve disputes, comply with industry standards. Enhance performance, resolve disputes, comply with industry standards.
MyQuality

MyQuality

par JLodge

(0 avis)
A quality call monitoring solution to help you understand trends and data and improve your customer service! A quality call monitoring solution to help you understand trends and data and improve your customer service!
TekTape

TekTape

par KaplanSoft

(0 avis)
Audio recorder and call detail records (CDR) generator for Windows. Audio recorder and call detail records (CDR) generator for Windows.
Voxjar

Voxjar

par Voxjar

(0 avis)
Helps SMB contact centers monitor 100% of their agents' calls and automatically surfaces problems and training opportunities. Helps SMB contact centers monitor 100% of their agents' calls and automatically surfaces problems and training opportunities.
ASC

ASC

par ASC Technologies

(0 avis)
ASC provides call recording for quality management especially for contact centers, financial and public safety organizations. ASC provides call recording for quality management especially for contact centers, financial and public safety organizations.
Yo Telecom

Yo Telecom

par Yo Telecom

(0 avis)
Phone & WiFi systems that increase your success by improving staff performance and creating deeper customer relationships. Phone & WiFi systems that increase your success by improving staff performance and creating deeper customer relationships.
Rambl

Rambl

par Rambl

(0 avis)
Rambl is the inside sales phone system for growth - high call volume reps love our dialer, managers love the automatic qualification analysis, and teams love the self-coaching and training. Features include: Click-to-Dial, Small Talk Widget, Back-to-Back Calls, Bridged Calls, Voicemail Drop, Incoming Calls, Sales Main Line, Playbook Monitoring & Tuning, Call Outcome Analysis & Insight, Rep Self Improvement, Call Data Export, Search, Call Recording Governance, 100% Private! Streamlined, fully-integrated CRM sales phone system for high volume calling that provides insights for managers and reps.
VPI Capture

VPI Capture

par Voice Print International

(0 avis)
A call and screen recording solution to ensure quality and regulatory compliance. A call and screen recording solution to ensure quality and regulatory compliance.
Keypad

Keypad

par Smith.ai

(0 avis)
Keypad is the most advanced & affordable small business VOIP phone system. Route, monitor & record your calls, texts & faxes. Call & text from any device (cell phone, desk phone, computer, tablet). Local & toll-free numbers. Complex call routing: menus, schedules, blasts & sequences. Fax (inbound & outbound, via web or email). Call recording. Voicemail transcription. Transfer your business number. Automatic spam blocking. Integrates with Smith.ai virtual receptionists. Advanced & affordable small business VOIP phone. Route & monitor your calls, texts & faxes. No contract. Block spam. Port your number.
Tethr

Tethr

par Tethr

(0 avis)
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls. Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls.
Yack.net

Yack.net

par Yack Technology

(0 avis)
Call members of your team straight from your web browser or using our mobile app. Yack.net automatically records the call and uses speech to text transcription to make a readable copy of what was said. You can replay the call from any point in the transcript or use the built in search to find topics that you have discussed and replay the relevant part of the call direct from search results. Combines automatically transcribed calls with instant messaging. Search the meeting minutes and instantly replay the call.
RT Telephony

RT Telephony

par Rolustech

(0 avis)
An integration of Sugar and Twilio that lets you make calls from any Sugar module, send and schedule SMS, and record calls. RT Telephony helps you run your business more efficiently and productively. An integration of Sugar and Twilio that lets you make calls from any Sugar module, send and schedule SMS, and record calls.
REIRail Call Tracking for Real Estate
REIRail is call tracking software for Real Estate Agents and Investors as well as Mortgage Loan Officers. REIRail is call tracking software for Real Estate Agents and Investors as well as Mortgage Loan Officers.