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Enterprise-level all-in-one call center solution (IP PBX, recording, Omni-channel, predictive dialing, reporting) for small and medium
Customizable enterprise-level contact center product now available via pay per use model
FunnelFox provides the data you need to grow your revenue. Prospect every account, enrich every company, and capture all activities.
With Automated CRM Data Management your data headaches are over. Our People Intelligence helps you identify the right people to reach out to and notifies you when contacts or customers change their job. Our Data Capture runs in the background to make sure all sales activities are captured automatically. Your CRM complete, consistent, and up-to-date.
FunnelFox provides the data you need to grow your revenue. Prospect every account, enrich every company, and capture all activities.
WorldCard Team provides a secure contact management system for the enterprise. With the WorldCard Team client software, users can easily save business cards via a smartphone or laptop and utilize contact information in the system anytime anywhere. The contacts of WorldCard Team server can be shared among groups of colleagues in a managed way. WorldCard Team helps companies to create a sustainable network of contacts by the data connection and team collaboration.
WorldCard Team provides a secure contact management system for the enterprise. The contacts can be shared and managed among colleagues.
Businesses today need a web-based CRM solution that is simple, powerful, and customizable. HydraNet CRM-gx delivers all the features you expect, with an interface so fast and simple you'll soon appreciate why we're the world's only 5 minute a day CRM solution. It includes the only web-based account management tool that offers a fully customizable window into your customer data and a remarkable set of reporting tools that takes the pain out of report generation.
Web-based CRM solution that is simple, powerful, and customizable. Remarkable set of reporting tools included.
Un système de gestion des contacts immobiliers utilisé pour stocker les intervenants dans les efforts de vente et de marketing.
Un système de gestion des contacts immobiliers utilisé pour stocker les intervenants dans les efforts de vente et de marketing.
Intuitive interface with contact search engine, one-button phone dialing and emailing, personal reporting.
Intuitive interface with contact search engine, one-button phone dialing and emailing, personal reporting.
BitFaster is a powerful Email Marketing and Automation Software. It's designed to help you grow your business. Whether you are a small business or an enterprise organization, BitFaster can help you achieve your goals with minimal effort and investment. It's got everything you need to create, manage, send, track and analyze your email Campaigns.
Version 16 supports Automation. It enables you to connect to any Database or Excel file within your network and send messages based on your SQL Query.
Everything you need to create, manage, send, track and analyze your email campaigns.
Manage client information in one location; easily perform searches, create, store and track notes and create and store attachments.
Manage client information in one location; easily perform searches, create, store and track notes and create and store attachments.
With HyperOffice, give employees the right contact information, when they need it. Employees & teams can easily access and manage their contact information from any PC, Mac or mobile device, including iPhone. Maintain unlimited individual & group contact lists, and easily share them with others. Customize contact records & easily import/export contacts. Supercharge productivity with integrated email, calendar, document and task management. Start your free trial now!
Go beyond contact lists: connect to calendars, intranets, projects, filters and workflows.
UK-developed database software CONTACTfile is the all-in-one computer solution for contact management. Never type anything twice! CONTACTfile simplifies the task of organising your contacts and communications, and has an excellent reminder system to keep you working effectively. CONTACTfile is relational, which makes it different to other CRM software. Affordable prices, with no annual licence fee.
Contact Management and reminder system.
MasterSales is a CRM (Customer Relationship Management) system that is designed specifically for small businesses. Much more than just a Contact Management tool, MasterSales provides a platform for Sales Force Automation.
CRM system that is designed specifically for small businesses, including contact management and sales force automation.
Web-based CRM service that enables you to organize, manage, and nurture your customer contacts in the office or on the go.
Web-based CRM service that enables you to organize, manage, and nurture your customer contacts in the office or on the go.
Sales Contacts Software to track salesrep contacts and productivity.
Sales Contacts Software to track salesrep contacts and productivity.
Duplicate entry search and elimination application for cleaning out contact databases.
Duplicate entry search and elimination application for cleaning out contact databases.
ACE Contact Manager CRM is on premise CRM and is used in the US for last 41 years for its flexibility, customer support, affordability and user friendly properties.
It is most suitable for Sales and Marketing executives or small business directors for product or service sales and marketing, campaigning, survey execution and business process workflow implementation.
Document Management is an integral part, expense management (customer income and expense portfolio) is a part of the tool.
Flexible and customizable desktop-based single or multi-user CRM tool.
We help companies of all sizes who are overwhelmed with the daily responsibilities of marketing, communications, contact management, and are concerned about customer/shareholder responsiveness and worried about their regulatory requirements for investor relations. We accomplish this by providing a patented, cloud-based solution, called B2i CRM, that helps automate contact management, gives you total control over your website and a fully compliant corporate governance solution.
A web-based contact management system designed for the unique needs of investor relations and corporate communications.
Online repository for all of your business contacts, be it a supplier or a customer. Additional functionality includes task tracking.
Online repository for all of your business contacts, be it a supplier or a customer. Additional functionality includes task tracking.
Inboundio is the worlds simplest digital marketing platform targeted towards individuals and small businesses looking to organize their Internet Marketing efforts as well as Marketing or Design Agencies looking to offer an easy to use white label / reseller service to their clients.
Inboundio is a simple marketing software that could provide an easy way to accomplish basic online marketing activities (Social Media Posting, Landing Pages, Lead Generation, CRM, Email Marketing).
Inboundio is the worlds simplest digital marketing platform for small businesses and agencies to earn recurring revenue reselling
Gagnez du temps en copiant-collant les informations de contact. Ajoutez un nouveau contact dans votre carnet d'adresses en un clic. Copy2Contact vous permet de sélectionner et transférer toutes les informations de contact depuis toute source numérique vers le champ approprié de votre système de gestion de contacts (CMS). Compatible avec Outlook, Gmail, Salesforce CRM ou iPhone. Cette solution facilite et accélère la création de nouveaux contacts et la mise à jour des contacts existants. Améliorez la productivité et éliminez la tâche répétitive consistant à ajouter chaque information dans chaque champ. Copy2Contact le fait automatiquement.
Copy2Contact vous permet de transférer toutes les informations de contact depuis n'importe quelle source numérique vers votre carnet d'adresses en un seul clic.
Avec l'appli de gestion des cartes de visite Sansan, vous pouvez changer les cartes de visite dans les tiroirs de votre bureau et celles des autres collègues dans une seule base de données précise et ainsi contribuer à augmenter vos profits. Les cartes de visite que vous numérisez seront converties en données par une équipe de saisie, avec une précision de 99 %.
Numérisez/partagez rapidement et précisément vos cartes de visite de votre entreprise.
Contact followup management - stay in touch with prospects, clients and everyone important to you and your business.
Contact followup management - stay in touch with prospects, clients and everyone important to you and your business.
Combine information management for everyone with a powerful CRM for the sales team to connect your entire small business.
Combine information management for everyone with a powerful CRM for the sales team to connect your entire small business.
Lets Verify understands better than anyone that accurate and valid lead data is crucial for marketing campaign success. Thats why, were committed to helping you improve lead quality to minimize your cost per lead. Using cutting-edge verification techniques, we filter out the irrelevant leads and deliver ONLY the highest quality lead data with 100% accuracy guaranteed. With Lets Verify, you can stop wasting valuable resources on inaccurate leads, and instead, generate valid data and qualified
Cloud based solution created to help verify the quality of lead data and maximize the success of your marketing efforts.
Transférez les informations de contact directement à votre base de données CRM avec cette application.
Manage your personal and business related contacts, with sem.ADDRESSBOOK, effectively, centralized and safely. Access your contact data comfortably, wherever you are and keep it always up-to-date. Sem.Addressbook is not just an easy-to-use contact-manager, instead, besides the contact-management, it offers its own task-management, which you can combine with your contacts. The status-log makes it possible to save contact activities, like calls, visits, or the like.
SEM.ADDRESSBOOK is a SEMYOU Cloud-Application, which manages contacts and clients. With the Cloud-Contact-Manager you have direct acces
We provide businesses with novel tools to rapidly turn visitors into registered users, eliminate customer information decay and capture related insights. Users on the other hand are given web and mobile apps that act as their single-point-of-contact, let them search and connect to their favorite companies and share their information. Our user-centric approach to personal data sharing helps businesses reduce data management and collection cost and improve Customer Experience (CX).
Intouch is an all-in-one customer onboarding and retention infrastructure.
90% of data of an organization does not reach the CRM on time. The data of tradeshow attendees, business cards, warranty cards, business cards etc is rarely captured in time. Contactous adds this contact data to Dynamics 365 with accuracy. With a feature-rich platform to capture images of physical documents, it is complemented with a service to manually enter accurate data from these documents into a system for analysis and transferred to popular CRMs like Salesforce, Dynamics 265 and Zoho.
Get accurate data from business cards, tradeshows, events and channel partners into CRM without manual data entry.
A simple but effective contact management and address book solution for teams, allowing you to import, manage and share contacts.
For Small to Medium Sized Businesses and Freelancers who need a collaborative way to manage contact information among a team without in
Chrome extension to pull Linkedin contacts with email to automate the prospecting process.
Chrome extension to pull Linkedin contacts with email to automate the prospecting process.
InfoCDB is a contact management software that helps companies to store customers, suppliers and vendors details at one central place
InfoCDB is a contact management software that helps companies to store customers, suppliers and vendors details at one central place
A contact management solution that connects users present at the same location and facilitates the process of exchanging contacts.
A contact management solution that connects users present at the same location and facilitates the process of exchanging contacts.
La technologie sophistiquée d'inConcert 6, Omnichannel Contact Center, permet d'organiser les contacts en fonction des différents canaux, de façon à pouvoir les visualiser sur une seule interface. Cette opération s'applique à tous les canaux, à toutes les interactions et à tous les rôles d'utilisateur. Vous pouvez répondre à, surveiller et configurer n'importe quel canal à partir d'un seul point de fonctionnement : i6 OmniDeskTop.
Omnichannel Contact Center permet d'organiser les contacts en fonction des différents canaux et de les visualiser sur une seule interface.
Contact management software with integrated multi-channel contact capabilities, contact allocation, and advanced IVR voicemail.
Contact management software with integrated multi-channel contact capabilities, contact allocation, and advanced IVR voicemail.
ReachForce Continuous DataManager améliore vos données internes avec les données de base démographiques, sociales et d'installation externes dont vous avez besoin pour compléter vos profils de clients et alimenter correctement la marketing automation, la personnalisation et les efforts ABM (Account Based Marketing).
ReachForce Continuous DataManager améliore vos données internes.
A contact management solution with features for importing existing contacts, integrated call tool, custom user rules, and more.
A contact management solution with features for importing existing contacts, integrated call tool, custom user rules, and more.
Scout is a sales and prospecting tool that delivers current, verified direct contact information for your ideal prospects. In addition to offering email addresses, phone numbers, and postal data, Scout also delivers detailed company firmographic information. It also comes with a fully-featured email platform and an account-based social listening service.
Scout helps sales and marketing professionals reach key decision makers by delivering verified contact and business information.
Cloud-based mobile application that provides management of digital visiting cards through separate repositories.
Cloud-based mobile application that provides management of digital visiting cards through separate repositories.
Facilitez la vie de vos équipes de vente grâce à Capture, un outil simple de collecte et de partage des leads avec votre équipe. Gratuit pendant 14 jours.
Facilitez la vie de vos équipes de vente grâce à Capture, un outil simple de collecte et de partage des leads avec votre équipe. Gratuit pendant 14 jours.
Bric APP helps scan business cards accurately with just the click of a picture. The cards are transcribed accurately and updated back to the mobile & web APP. The scanned cards can be exported to popular CRM like Salesforce, MS Outlook, Zoho, Hubspot as well as an Excel sheet.
The bulk scan service helps convert large volumes of cards which can be scanned in bulk and sent as a PDF file. The cards will get cropped, transcribed and updated as individual records.
Scans business cards accurately through human transcription and exports to Excel, Salesforce, Outlook, Zoho and Hubspot.
Network relationship management application that helps manage business card and social media sharing, relationships and more.
Network relationship management application that helps manage business card and social media sharing, relationships and more.
OpenPro Customer Relationship Management (CRM) solution streamlines back-office processes for growing and midsize businesses. It accelerates business work flows, improves data reliability, and offers higher levels of service to customers, suppliers and partners.
It provides real-time visibility into key Performance Indicators (KPI) for better, faster decision-making. OpenPro ties together accounting/ERP/CRM/ecommerce applications allowing you to support your entire business with one system.
OpenPro CRM software is a great way to keep track of contacts, leads, follow-ups, sending out quotes and more. Real-time KPI reporting
Keep reminders, events, tasks, notes, contacts, files, calendars and more easily accessible to get more done.
Keep reminders, events, tasks, notes, contacts, files, calendars and more easily accessible to get more done.
Organize everything under one location, no need to use 4-5 apps to manage your workflow. Just signup with us, We provide you Project Management, Contacts Management, Online Files and Documents Storage, Unlimited Members, Live (Real-Time) Chat, Member Reporting with their activities, Time-Tracking, Sticky Notes & Reminders, and Many more..!!
We solve your real life Business problems & Get the help you to achieve your Goal Faster.
PAY AS YOU GO
Organize your team and clients with project management and time tracking functionality.
The first contacts management and mailing platform designed for Fashion, Luxury and Cosmetics brands. Organize all contact details and photos along with mailing history, event attendance and sample send-outs in a centralized location.
The first contacts management and mailing platform designed for Fashion, Luxury and Cosmetics brands.
Benchpoint is a CRM and pipeline management software that enables you manage contacts, mange your pipeline, organize events and more.
Benchpoint is a CRM and pipeline management software that enables you manage contacts, mange your pipeline, organize events and more.
Get the best out of your tradeshow! Share documents and save your qualified leads. Be more efficient during your B2B event!
Get the best out of your tradeshow! Share documents and save your qualified leads. Be more efficient during your B2B event!
upRing helps you to effortlessly keep your contact list and that of your contacts
up to date, clear and organized
upRing helps you to effortlessly keep your contact list and that of your contacts
up to date, clear and organized
Helps build better relationships with the people that matter.
Helps build better relationships with the people that matter.
PC Based CRM with Apps for Android and iPhone. Traditional On-Premise CRM database to track your customer history and schedule. Contacts, Calendar, Tasks, Notes, History, Expenses. Multi-user scheduling calendar. Everything you do on your PC can be shared real-time in your office and also synchronized to other offices, mobile phones and tablets. Includes Outlook Add-In. Pro version features multiple user scheduling.
Tradiitional PC based CRM Contact Manager with matching real Mobile CRM Apps.Two-week free trial.One time price.
SAVE TIME, MONEY. Buy/integrate/learn 4+ apps? How they work/work together? Not easy. Using 4+ products daily? Harder still. Syncing, cutting/pasting to email/ web conf/ webinar? Multiple reports/app? FBP has everything - in a single login & great usability. Get/ nurture/ manage contacts/ leads/ customers. No Team? Small Team? FBP is for you. See our profile categories & website for details (way too much to list here). 30 day Free trail/setup help to start fresh or move data from? We're here 4u
BEST VALUE <ALL included for one low price> You don't need 4+ products to Market/ Sell/ Support just FBP & it's easier to use ! !
Cet outil de gestion de contacts dispose d'un outil de recherche intelligente, remplit les données manquantes et classe les contacts.
Cet outil de gestion de contacts dispose d'un outil de recherche intelligente, remplit les données manquantes et classe les contacts.
CRM solution that enables businesses to manage customer information through event calendars, emails, marketing campaigns, and more.
CRM solution that enables businesses to manage customer information through event calendars, emails, marketing campaigns, and more.
Automates the process of sharing and co-editing your Gmail contacts with other G Suite team members.
Automates the process of sharing and co-editing your Gmail contacts with other G Suite team members.
Manage is an all-in-one simple-to-use contact management and billing tool for entrepreneurs and freelance workers.
Manage is an all-in-one simple-to-use contact management and billing tool for entrepreneurs and freelance workers.
Share Email Contacts for Gmail vous permet de partager facilement des listes de contacts Gmail communes ou des groupes communs à partir de Google Contacts. Si vous ou votre organisation utilisez Google Contacts pour partager des coordonnées avec les utilisateurs internes et externes à votre organisation, cet outil est fait pour vous.
- Autorisations au niveau de l'utilisateur (affichage, partage, modification, suppression)
- Synchronisation instantanée sur plusieurs appareils, tels que téléphone, tablette, Microsoft Outlook et ordinateur de bureau
- Partage interdomaines en dehors de votre domaine
Permet à tout utilisateur Gmail, GSuite ou Google de partager ses étiquettes de contact partagé Google avec d'autres personnes.
EssentialPIM is the award-winning personal information manager. It handles all your appointments, contacts, tasks, notes, password entries and email messages with easy-to-use, intuitive tools. In addition, EssentialPIM offers speed, intuitive interface, and the ability to synchronize all your information with EPIM Cloud, Android and iOS devices and practically any online service available. Supported by a large community of users, EssentialPIM has been widely acknowledged as the best PIM system.
Manage your appointments, tasks, notes, contacts, password entries and email messages across multiple platforms and cloud applications.
Logiciels de gestion de contacts : guide d'achat
Table des matières
Qu'est-ce qu'un logiciel de gestion de contacts ?
Les logiciels de gestion de contacts permettent de stocker et de gérer les informations des contacts au sein d'une organisation. Les systèmes de gestion de contacts permettent aux entreprises de fonctionner plus efficacement en distribuant les informations de contact actuelles des clients, des sous-traitants, des fournisseurs et autres à tous les niveaux et sites d'une entreprise. Ces systèmes aident les entreprises à gérer et alimenter les leads, à archiver les interactions avec les clients, à consigner les tâches des employés, à générer des rapports d'analyse sur l'engagement et à planifier des évènements et tâches.
Avantages d'un logiciel de gestion de contacts
- Distribution des informations de contact. Un système de gestion de contacts sert généralement à gérer et stocker les informations de contact dans une base de données accessible par tous. Les individus et les sociétés peuvent être regroupés par type de contact : leads, clients, fournisseurs, employés et autres. Les entreprises peuvent accorder à certains utilisateurs des autorisations d'accéder à certains groupes de contacts. Toutes ces fonctionnalités permettent aux petites entreprises d'accéder aux informations de contact essentielles à tout moment, d'améliorer leur efficacité, leur flexibilité et l'exactitude des informations.
- Une business intelligence enrichie. Les efforts de la vente et du marketing dépendent de la gestion des contacts. Un système de gestion de contacts permet de suivre les clients tout au long du cycle de vente et de compiler des rapports utiles en vue d'optimiser le flux de travail. Les petites entreprises peuvent se servir de cette business intelligence pour prendre des décisions plus judicieuses, plus rapidement.
- Service client. Un système de gestion de contacts adapté aux besoins peut améliorer le service client de diverses manières. Les historiques des interactions aident les employés à offrir une assistance plus personnalisée et plus pertinente aux clients, grâce aux données recueillies sur l'expérience client lors des interactions précédentes avec la société. Certaines applications de gestion des contacts peuvent collecter les demandes d'assistance, les affecter à des représentants et même planifier des rappels de sorte que les clients ne sont pas obligés de rester en attente. Ces fonctionnalités améliorent significativement la satisfaction et la rétention des clients.
Fonctionnalités clés d'un logiciel de gestion de contacts
- Suivi des interactions : effectuez le suivi des activités quotidiennes, telles que les transferts de contacts, e-mails et calendriers de tâches.
- Importation et exportation de contacts : transférez des contacts entre plusieurs sources de données.
- Recherche de contacts et filtres : effectuez des recherches dans l'ensemble de la base de données des contacts et créez des filtres pour affiner votre recherche.
- Base de données de contacts : conservez tous vos contacts dans une base de données, en enregistrant notamment les coordonnées, la dernière interaction, les actions de suivi et activités liées.
- Système de calendrier et rappels : ajoutez des notes aux contacts et définissez des rappels pour des actions de suivi planifiées.
- Champs personnalisables : ajoutez, supprimez ou renommez les champs utilisés pour enregistrer les informations de contact. La personnalisation permet d'utiliser certains ensembles d'informations de contact spécifiques au cours de différentes campagnes.
- Partage de contacts : partagez vos contacts avec d'autres applications, comme Gmail et vos logiciels CRM.
Le répertoire des logiciels de gestion de contacts vous permet de filtrer par fonctionnalité, pour n'afficher que les options adaptées aux besoins de votre activité et vous aider à restreindre votre présélection de logiciels.
Points à prendre en compte au moment d'acheter un logiciel de gestion de contacts
- Dotez-vous des fonctionnalités dont vous avez besoin dès le début. Selon une étude Capterra, 66 % des entreprises qui ont changé de système de gestion de contacts l'ont fait, car leur solution initiale ne répondait pas à leurs besoins. Les solutions les moins chères ou les plus populaires peuvent ne pas fournir les outils dont votre petite entreprise a besoin. Alors, soyez certain d'investir dans un système qui répond aux besoins uniques de votre société.
- Déterminez la durée nécessaire pour effectuer la transition. Adopter un nouveau système de gestion de contacts peut être un processus long. Entre la décision de la direction et la formation des employés, en passant par la mise en œuvre informatique, cela peut prendre des mois, voire même des années. Une étude réalisée par Capterra constate que 80 % des sociétés ont mis en œuvre leur logiciel de gestion de contacts dans les 18 mois qui ont suivi la décision. Certaines solutions sont plus rapides à configurer que d'autres, il est donc important de prendre en compte les délais de configuration lorsque vous établissez vos objectifs à long terme.
- Choisissez une solution qui s'intègre stratégiquement aux autres systèmes. La meilleure solution de gestion de contacts pour votre société pourrait bien être celle qui s'intègre en toute transparence à vos logiciels actuels. D'une certaine manière, le logiciel de gestion de contacts est le hub essentiel qui relie tous vos systèmes. Votre logiciel pourrait s'intégrer à vos solutions de gestion des réseaux sociaux, des stocks, des projets et à vos outils de reporting, pour ne citer que ceux-là. Bâtissez un écosystème qui contribue à optimiser tous vos outils logiciels.
Principales tendances en matière de logiciel de gestion de contacts
- Les interfaces utilisateur de conversation vont améliorer le service client. Les chatbots intelligents intégrés aux logiciels de gestion de contacts offriront une meilleure assistance initiale aux clients. Les interfaces utilisateur de conversation existent depuis un certain temps déjà, mais la technologie se développe et devient de plus en plus sophistiquée, réduisant le volume des tickets devant être traités par les employés et fournissant des solutions plus rapides et moins onéreuses. Selon une étude réalisée par Capterra, 68 % des PME (petites et moyennes entreprises) utilisent déjà ou prévoient d'utiliser, des interfaces utilisateur de conversation d'ici un à deux ans.
- Les analyses en temps réel améliorent les interactions agent-utilisateur. Les agents des centres de contact gèrent quotidiennement des centaines d'interactions avec des clients. Cela génère des milliers de points de données à partir desquels des profils détaillés des clients peuvent être créés, en vue d'aider les agents au cours de leurs futures interactions avec les clients. L'analytique permet de capturer ces points de données en temps réel durant les appels. En outre, l'intelligence émotionnelle axée sur l'analytique permet de mesurer des caractéristiques clients en fonction de divers paramètres, tels que le niveau de stress, l'humeur et le ton employé. Ces données aident ainsi les agents à interagir avec les clients plus efficacement.