Logiciels helpdesk

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268 produits trouvés

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Freshservice

Freshservice

par Freshworks

(288 avis)

Grâce à Freshservice, gardez à jour l'inventaire de vos ressources informatiques et non informatiques, tels que les contrats, le matériel ou les logiciels, et suivez les données détaillées sur vos ressources tout au long de leur cycle de vie. L'outil offre une expérience utilisateur motivante en plus de solides fonctionnalités de gestion des cas d'assistance et des ressources telles que la découverte automatique de nouvelles ressources, une bonne gestion de la configuration et une analyse améliorée des impacts. En savoir plus sur Freshservice

Front

Front

par Front

(57 avis)

Front est le premier logiciel de gestion des e-mails qui permet aux équipes de collaborer avec plus de transparence et de responsabilité dans la gestion de centaines d'e-mails envoyés à des adresses génériques, telles que support@ et sales@. Grâce à Front, affectez des e-mails aux membres de votre équipe ; partagez et discutez d'e-mails en interne sans avoir à les transférer ou à répondre à tous ; ou programmez des rappels afin de répondre plus tard. Automatisez vos flux de travail à l'aide de modèles d'e-mails, de séquences, de fusions d'e-mails et de raccourcis, afin d'économiser du temps. Sans oublier que Front est disponible en version d'essai gratuite. En savoir plus sur Front

TeamSupport

TeamSupport

par TeamSupport

(561 avis)

TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. En savoir plus sur TeamSupport

Zoho Desk

Zoho Desk

par Zoho Desk

(1371 avis)

Zoho Desk est une application de service client qui aide votre entreprise à établir des relations plus solides avec ses clients. Avec Zoho Desk, les agents deviennent plus productifs, les gestionnaires plus efficaces et les clients plus autonomes. Il est personnalisable, facile à utiliser et ne coûte pas une fortune. Faisant partie de la gamme des 30 logiciels métiers de Zoho, Zoho Desk vous apporte la puissance nécessaire pour mettre le service client au cœur de votre entreprise. En savoir plus sur Zoho Desk

Salesforce

Salesforce

par Salesforce Service Cloud

(293 avis)

With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. En savoir plus sur Salesforce

Help Scout

Help Scout

par Help Scout

(105 avis)

Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. En savoir plus sur Help Scout

ServiceDesk Plus

ServiceDesk Plus

par ManageEngine

(70 avis)

ManageEngine ServiceDesk Plus est un logiciel de gestion de service d'assistance et de gestion des ressources. Il offre un package intégré proposant la gestion des incidents (dossiers d'incidents), le suivi des ressources, les achats, la gestion des contrats, un portail self-service et une base de connaissances à un prix démocratique. ServiceDesk Plus contient tout ce dont vous avez besoin pour un service d'assistance informatisé complet et une équipe d'assistance productive. ManageEngine ServiceDesk Plus peut être installé sur vos machines ou accessible à la demande. En savoir plus sur ServiceDesk Plus

SysAid

SysAid

par SysAid Technologies

(76 avis)

Le Help Desk de SysAid propose un seul tableau de bord pour gérer tout votre support informatique. Vous trouverez tous les éléments essentiels dont vous avez besoin en un seul endroit, y compris un outil de gestion des tickets et des ressources informatiques, un portail en libre-service et plus encore. Installez votre Help Desk personnalisable facilement et rapidement à partir du cloud ou de logiciels téléchargeables localement. Avec plus de 15 ans d'expérience, SysAid a aidé plus de 100 000 administrateurs du monde entier. Obtenez une version d'essai gratuite dès maintenant. En savoir plus sur SysAid

Kayako

Kayako

par Kayako

(52 avis)

With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. En savoir plus sur Kayako

Freshdesk

Freshdesk

par Freshworks

(418 avis)

Freshdesk est une solution d'assistance qui offre tout ce dont vous avez besoin pour fournir un service client exceptionnel. Gérez toutes vos conversations clients au même endroit, quelle que soit la source (e-mail, téléphone ou réseaux sociaux), afin de pouvoir fournir une assistance à la fois personnelle et rapide. Parce que Freshdesk est facile à utiliser, vous pouvez vous concentrer sur ce qui compte le plus : l'assistance aux clients. Grâce à des fonctionnalités telles qu'un système avancé de gestion des dossiers et des automatisations intelligentes, satisfaire les clients n'a jamais été aussi facile. En savoir plus sur Freshdesk

LogMeIn Rescue

LogMeIn Rescue

par LogMeIn

(45 avis)

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. En savoir plus sur LogMeIn Rescue

Web Help Desk

Web Help Desk

par SolarWinds

(76 avis)

With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. En savoir plus sur Web Help Desk

Service Desk

Service Desk

par InvGate

(38 avis)

InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. En savoir plus sur Service Desk

Genesys PureCloud

Genesys PureCloud

par Genesys

(36 avis)

PureCloud est la nouvelle solution de centre de contact en cloud tout-en-un qui vous aide à gérer et à comprendre les interactions multicanaux dans un parcours client fluide. Donnez à vos employés un seul outil prenant en charge l'ensemble de la communication (voix, chat, e-mail, réseaux sociaux, etc.). PureCloud est facile à utiliser grâce à son interface intuitive. En étant le premier à innover, vous vous assurez de dépasser les attentes de vos clients, aujourd'hui comme demain. PureCloud est simplement puissant, et puissamment simple. En savoir plus sur Genesys PureCloud

Helpshift

Helpshift

par Helpshift

(22 avis)

Helpshift est la plateforme de support client pour mobile leader du secteur. Leur kit de développement logiciel (SDK) tout-en-un s'intègre à votre application pour fournir des FAQ interrogeables, une messagerie dans l'application et une gestion des cas d'assistance pour le CRM. Adapté aux entreprises, Helpshift permet de transmettre des messages à plus de 500 millions d'utilisateurs actifs mensuels, dans plus de 3 500 applications en direct sur iOS et Android, et plus de 100 millions d'interactions et de conversations mobiles mensuelles. Des entreprises comme Microsoft, Target, Viacom et Zynga utilisent Helpshift pour offrir une expérience inégalée de support client intégré dans l'application. En savoir plus sur Helpshift

Issuetrak

Issuetrak

par Issuetrak

(137 avis)

At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries & departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Easy implementation & web, mobile, & email submission. With automated ticket assignment & escalation, custom forms & user-defined fields, at-a-glance dashboard metrics & detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. En savoir plus sur Issuetrak

ConnectWise Control

ConnectWise Control

par ConnectWise

(650 avis)

ConnectWise Control (formerly ScreenConnect) has supported 1:1 screen sharing through our remote support and remote access tools for years. With remote meeting, we have expanded the use model to provide a feature-rich remote meeting tool that allows for an unlimited number of attendees. Online meetings allow users to collaborate, hold training sessions, provide project updates, talk customers into buying their stuff, or anything in between. En savoir plus sur ConnectWise Control

Cayzu

Cayzu

par Cayzu

(30 avis)

Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. En savoir plus sur Cayzu

Dixa

Dixa

par Dixa

(6 avis)

Dixa est une plateforme de service client personnelle basée sur le cloud pour des conversations en temps réel. Construit avec la simplicité et la facilité d'utilisation à l'esprit, Dixa permet aux équipes face à la clientèle de fournir une assistance personnelle instantanée par téléphone, par e-mail et par chat à partir d'un seul écran. Obtenez des statistiques de performances en temps réel pour les affichages muraux, un routage intelligent sur tous les canaux, des automatisations, des rappels et bien plus encore. Faites le tour sur le site, essayez gratuitement ou programmez une démo pour voir comment Dixa peut améliorer votre expérience agent et client ! En savoir plus sur Dixa

QuestDesk Solutions

QuestDesk Solutions

par QuestDesk Solutions

(8 avis)

Close tickets faster through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary. Improve consistency and control with workflow automation that guides your Service Desk technicians through your preferred processes, automating emails and other backend actions. En savoir plus sur QuestDesk Solutions

Wrike

Wrike

par Wrike

(857 avis)

Wrike facilite la gestion de plusieurs projets et d'équipes transversales, réparties ou en croissance. Cette solution de bout en bout amène vos projets de l'étape de la demande initiale jusqu'au suivi de l'avancement du travail et des résultats de reporting. Gérez les projets d'entreprise depuis la création et la délégation des tâches, jusqu'à la visualisation des plans et l'organisation des flux de travail, etc. Parfait pour les équipes marketing, création, opérations, informatique, projet et produit de plus de 20 personnes. En savoir plus sur Wrike

MSP Anywhere

MSP Anywhere

par SolarWinds MSP

(3 avis)

MSP Anywhere est un logiciel web de contrôle à distance pour les entreprises de services informatiques qui ont besoin de résoudre les problèmes de leurs clients à distance et rapidement. Chat bidirectionnel en direct, durée de connexion moyenne de 5 secondes, sessions distantes réactives et excellents outils d'assistance à distance (comme le visualiseur d'événements Windows et la ligne de commande). MSP Anywhere est 100 % cloud et facile à essayer, acheter et utiliser. En savoir plus sur MSP Anywhere

everything HelpDesk

everything HelpDesk

par GroupLink

(10 avis)

#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE! En savoir plus sur everything HelpDesk

Intelligent Service Management

Intelligent Service Management

par ServiceAide

(22 avis)

Intelligent Service Management est une suite de gestion de services robuste et complète qui est simple, abordable et facilitée par Luma, l'agent de support virtuel avec l'intelligence artificielle. La solution réduit les efforts d'assistance et améliore l'expérience de l'utilisateur final. Avec l'aide de la configuration sans code et de l'automatisation du service glisser-déposer, la personnalisation est facile et l'administration est minimale. L'interface conversationnelle basée sur Lumas AI comprend l'intention des utilisateurs, s'assurant que les demandes sont exploitables. En savoir plus sur Intelligent Service Management

LiveAgent

LiveAgent

par QualityUnit

(348 avis)

LiveAgent est le logiciel d'assistance téléphonique le plus noté et le plus apprécié par les PME. Des sociétés telles que BMW, Yamaha, Huawei, Orange ou Forbesfone utilisent LiveAgent pour satisfaire 150 millions d'utilisateurs dans le monde entier. Joignez-vous à eux et obtenez un avantage concurrentiel. Commencez avec la version d'essai de 14 jours, aucune carte de crédit ni aucun contrat n'est nécessaire. LiveAgent est un logiciel d'assistance multicanal riche en fonctionnalités avec plus de 170 fonctions d'assistance, comme le chat en direct, l'assistance téléphonique, l'intégration de réseaux sociaux, le portail d'assistance et une API. En savoir plus sur LiveAgent

Teamwork Desk

Teamwork Desk

par Teamwork.com

(77 avis)

Riche en fonctionnalités, Teamwork Desk vous aide à gérer votre communication entrante et chaque cas d'assistance, depuis sa création jusqu'à sa résolution, tout en restant invisible aux clients. Desk est un centre de support complet pour la communication entrante et la création de documents d'aide qui vous permet d'être opérationnel 24h/24 et 7j/7. Mesurez ce qui compte : la satisfaction de votre client, la productivité de votre équipe et vos canaux de trafic. Intégration fluide avec Teamwork Projects et les outils que vous connaissez et aimez déjà. En savoir plus sur Teamwork Desk

Jira Service Desk

Jira Service Desk

par Atlassian

(138 avis)

Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser. Construit sur Atlassians Jira, le leader du marché pour aider les équipes à faire leur travail, le centre de service Jira offre une expérience de service sans effort, s'adapte à vos besoins, avec des prix et un temps de mise en place à une fraction de ceux offerts par les concurrents. En savoir plus sur Jira Service Desk

Kaseya BMS

Kaseya BMS

par Kaseya

(10 avis)

Tout ce dont vous avez besoin pour gérer votre entreprise informatique - le tout à un prix bas. Kaseya BMS est la solution de gestion d'entreprise la plus fonctionnelle sur le marché aujourd'hui, conçue pour prendre en charge toutes les exigences back-end de votre entreprise informatique : Centre de service, CRM, finance, gestion de projet, facturation, suivi du temps et des notes de frais, gestion des stocks et plus encore. Commencez votre version d'essai gratuite ! En savoir plus sur Kaseya BMS

SeamlessDesk

SeamlessDesk

par Seamless Desk

(12 avis)

SeamlessDesk est un logiciel de centre d'assistance basé sur le cloud abordable qui vous permet d'atteindre les objectifs en termes de support de votre entreprise grâce à un logiciel intuitif et riche en fonctionnalités. Contrairement à d'autres logiciels d'assistance, SeamlessDesk ne vous limite pas avec des forfaits à prix élevé pour obtenir les fonctionnalités souhaitées ou dont vous avez besoin. Ils vous fournissent un accès illimité à toutes les fonctionnalités dont ils disposent, quel que soit le forfait choisi. Dites-leur simplement le nombre d'agents dont vous avez besoin. En savoir plus sur SeamlessDesk

Vision Helpdesk

Vision Helpdesk

par Vision Helpdesk

(25 avis)

Vision Helpdesk propose des outils de service client : 1) Logiciel d'assistance téléphonique (assistance téléphonique multicanal) 2) Assistance téléphonique satellite (assistance téléphonique multiclient) 3) Centre de service (assistance téléphonique ITIL/ITSM) Le support client tout-en-un par assistance téléphonique Vision Helpdesk vous permet de centraliser la egstion de différents canaux tels que les e-mails, les formulaires web, Twitter, Facebook et les appels. Vision Helpdesk est déjà utilisé par plus de 8 000 entreprises du monde entier. En savoir plus sur Vision Helpdesk

Kaseya VSA

Kaseya VSA

par Kaseya

(75 avis)

Le système de sauvegarde et reprise après incident Kaseya fournit des solutions automatisées en temps réel de sauvegardes de disque, de création d'images disques, de sauvegardes au niveau des fichiers et de restaurations complètes pour les serveurs et postes de travail Windows. Contrairement aux produits classiques basés sur des fichiers, Kaseya BUDR crée une image de l'état complet du système, y compris le système d'exploitation, les applications métier, les paramètres utilisateur, les pilotes et les données, afin de donner aux administrateurs le cadre nécessaire pour reconstruire complètement un système en moins d'une heure. En savoir plus sur Kaseya VSA

TeamHeadquarters

TeamHeadquarters

par Entry Software

(9 avis)

TeamHeadquarters is a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Help Desk, and Time Sheets. TeamHeadquarters helps your people focus on the right work at the right time. It helps your managers be great managers. Now available On Demand, you can start using this powerful enterprise software suite right away. En savoir plus sur TeamHeadquarters

Samanage

Samanage

par Samanage

(429 avis)

Samanage est une des solutions de gestion des ressources informatiques les mieux notées. Ce logiciel ne se contente pas de produire des tonnes de métriques, de données et de rapports (même s'il fait bel et bien tout cela), il simplifie en outre des tâches complexes et automatise des tâches de base. Il vous permet de centraliser le suivi de votre matériel, vos logiciels, vos contrats, vos bons de commande, vos licences et vos garanties. Gagnez un temps précieux afin de proposer des services plus rapides et plus intelligents. En savoir plus sur Samanage

elevio

elevio

par elevio

(6 avis)

Elevio rend vos produits plus faciles à apprendre. Amélioration de la rétention, tout en réduisant vos charges d'assistance. Ils réunissent votre offre d'assistance existante pour offrir une expérience tout-en-un à vos clients, en améliorant la formation de vos clients et en fournissant une assistance à la demande à vos clients, à l'endroit et au moment opportuns. Plus de 500 entreprises comme Atlassian, Heap, Adroll et Dell utilisent elevio pour améliorer l'éducation des clients et réduire les charges d'assistance. Profitez de la version d'essai gratuite de 14 jours En savoir plus sur elevio

Helprace

Helprace

par Helprace

(5 avis)

Helprace est la solution la plus simple pour gérer l'interaction entre le client et l'entreprise. Dotée d'un service d'assistance avec une communauté de clients intuitive et d'une application de collecte des opinions, Helprace est prêt à l'emploi. Sans guide ou manuel d'installation fastidieux, ni installation informatique. En savoir plus sur Helprace

HelpOnClick Live Chat

HelpOnClick Live Chat

par HelpOnClick

(1 avis)

HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems En savoir plus sur HelpOnClick Live Chat

Web Tracks

Web Tracks

par Gritware

(3 avis)

Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. Simple Clean 100% Web Based Interface. En savoir plus sur Web Tracks

Tracker

Tracker

par PhaseWare

(64 avis)

PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations. En savoir plus sur Tracker

Nextiva

Nextiva

par Nextiva

(101 avis)

Nextiva Chat allows you to interact with your customers and prospects, delivering faster service and boosting efficiency. 77% of customers wont make an online purchase if there isnt live chat support on a website - give them what they want! Use Proactive Chat to talk to hesitant visitors, initiating a conversation without a click. Increase efficiency with chat scheduling, text shortcuts, and unlimited queues. Seamlessly integrate with other Nextiva products for a full view of customers. En savoir plus sur Nextiva

NetHelpDesk

NetHelpDesk

par Net Help Desk

(11 avis)

NetHelpDesk is a UK based company, which provides ITIL aligned help desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, CRM, guaranteed telephony integration, best of breed mobile apps. En savoir plus sur NetHelpDesk

KronoDesk

KronoDesk

par Inflectra

(3 avis)

Ce logiciel de support client va faire des heureux. Avec KronoDesk, contentez-vous de soutenir et d'aider vos clients sans avoir besoin de configurer aucun outil. À la fois esthétique et puissant, KronoDesk va faire le bonheur de vos clients, car la rapidité de son service de support leur permet d'optimiser le temps d'utilisation de votre produit. KronoDesk offre également à vos clients la possibilité de résoudre les problèmes de manière autonome et son puissant système de génération de tickets leur permet de vous contacter de n'importe où. En savoir plus sur KronoDesk

FIT HelpDesk

FIT HelpDesk

par FIT Tracking Solutions

(3 avis)

FIT HelpDesk fait partie intégrante d'un système de suivi complet qui donne aux entreprises un avantage compétitif. Plus qu'un simple outil d'assistance téléphonique, cette plateforme de suivi tout-en-un offre à votre entreprise la possibilité de fournir des temps de réponse plus rapides, d'augmenter la productivité et d'assurer la bonne prise en charge des problèmes. À l'aide des puissantes règles de workflow FIT qui permettent de signaler les incidents moins performants que les normes établies, les problèmes sont suivis de près via les notifications d'urgence. En savoir plus sur FIT HelpDesk

Supportbench

Supportbench

par Supportbench Services

(11 avis)

Support Bench is the next generation technology for keeping customers happy. We are a multichannel customer service platform for the entire market, empowering your reps to resolve all issues quickly and completely. It is both feature packed and affordable, from its dynamic SLAs to robust case management, Support bench offers companies the freedom to tailor their support system to the way they want to work. After all, once you get your valued customers, its our job to ensure you keep them. En savoir plus sur Supportbench

SupaDESK

SupaDESK

par SupaTools

(10 avis)

SupaDESK is a fully integrated ITSM solution based on ITIL principles. It offers full Service Desk functionality including Incident, Request, Problem, Service and SLA Management. There is built-in Active Directory integration, Service Catalog and Self-Service interface. A mobile app is also available for remote ticket management. Can be integrated with SupaCMDB module to provide full asset management solution. En savoir plus sur SupaDESK

Vizor HelpDesk & IT Assets

Vizor HelpDesk & IT Assets

par Vector

(0 avis)

Vizor is a comprehensive helpdesk issue tracking system for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. Vizor ServiceDesk is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Click here to test drive now. En savoir plus sur Vizor HelpDesk & IT Assets

NICE inContact Telephony Software

NICE inContact Telephony Software

par NICE inContact

(70 avis)

NICE inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. NICE inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. En savoir plus sur NICE inContact Telephony Software

NinjaRMM

NinjaRMM

par NinjaRMM

(28 avis)

NinjaRMM is the next-gen remote monitoring and management platform with integrated network management system (NMS). Get detailed visibility on network traffic, real-time performance data of SNMP devices, traps, and syslog collection. En savoir plus sur NinjaRMM

IT Incident Software

IT Incident Software

par Dude Solutions

(0 avis)

Dude Solutions Technology solution can help optimize the management of IT resources throughout your organization. Our next generation technology suite is designed to help you streamline support requests, automate asset discovery, audit and improve utilization of software licenses, and control access across your network. En savoir plus sur IT Incident Software

Splashtop On-Demand Support

Splashtop On-Demand Support

par Splashtop

(0 avis)

Splashtop On-Demand Support (SOS) with Mobile is a cost effective, best-in-class, attended quick support solution for help desks, MSPs and IT pros. Connect to your users Windows, Mac, and now iOS and Android devices with a simple session code En savoir plus sur Splashtop On-Demand Support

LiveChat

LiveChat

par LiveChat Software

(296 avis)

Logiciel premium de messagerie instantanée et de service client pour les entreprises. LiveChat propulse vos employés et votre service client au niveau supérieur. Les clients adorent obtenir une réponse en quelques secondes. Conquérez-les avec un service client d'exception grâce à LiveChat. Joignez-vous à plus de 23 000 entreprises dans plus de 150 pays et testez LiveChat dès maintenant ! En savoir plus sur LiveChat

Vivantio Pro

Vivantio Pro

par Vivantio

(71 avis)

Vivantio Pro est le logiciel d'assistance le plus flexible, le plus fiable et le plus reconnu du marché. L'automatisation et l'organisation intégrées du produit permettent de gagner du temps et de l'argent et de soulager votre équipe de support pour qu'elle se concentre sur des tâches stratégiques comme la planification et la gestion de l'entreprise. Tirez parti des principaux processus ITIL comme la gestion des incidents, des problèmes, des changements et des services et des fonctionnalités avancées telles que la gestion des ressources, la synchronisation AD/LDAP, l'authentification unique, la base de connaissances, le libre-service et les SLA pour créer votre environnement de services idéal. En savoir plus sur Vivantio Pro

SutiDesk

SutiDesk

par SutiSoft

(3 avis)

Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions.

Zendesk

Zendesk

par Zendesk

(1039 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

par Zendesk

(1039 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

par Zendesk

(1039 avis)

Zendesk développe des logiciels de centre de services pour améliorer les relations avec les clients. Ces produits permettent aux entreprises d'être plus fiables, plus flexibles et plus évolutives. Ils contribuent à améliorer la communication et à rentabiliser les énormes volumes de données. En plus, ils fonctionnent en synergie pour convertir les interactions en relations durables. Plus de 200 000 entreprises telles que Uber, Groupon, Box, Airbnb et Disney utilisent Zendesk pour réduire leurs coûts d'assistance, augmenter leur productivité et améliorer la satisfaction de leurs clients.

Zendesk

Zendesk

par Zendesk

(1039 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

par Zendesk

(1039 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

par Zendesk

(1039 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

par Zendesk

(1039 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

par Zendesk

(1039 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

Zendesk

Zendesk

par Zendesk

(1039 avis)

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

GoToAssist

GoToAssist

par GoToAssist

(49 avis)

GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost.

Gorgias

Gorgias

par Gorgias

(9 avis)

A help desk that enables customer service to see the profile of the customer, their order, & past interactions in one screen.

Helpy

Helpy

par Helpy

(0 avis)

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities.

osTicket

osTicket

par Enhancesoft

(19 avis)

An open source customer support system that organizes, manages and archives incoming support requests.

ISL Light

ISL Light

par ISL Online

(6 avis)

ISL Light is a web based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high speed screen sharing, cloud based or on-premises license. ISL Light is a part of an all-in-one ISL Online software package, which in one license includes remote support, remote access, live chat and web conferencing software.

HappyFox

HappyFox

par HappyFox

(52 avis)

HappyFox est un logiciel de support client web hébergé dans le cloud. Il permet de suivre et de gérer toutes les demandes de support client sur plusieurs canaux, tels que les e-mails, les discussions, les réseaux sociaux et les téléphones, dans un système centralisé de prise en charge des tickets. L'intégration avec d'autres applications web telles que le CRM, les chats en direct, les applications vocales et de bug tracking en font un service d'assistance pratique. Des requêtes de support client similaires peuvent être gérées à l'aide d'actions prédéfinies et de règles intelligentes pour automatiser les réponses. Les forums communautaires aident les clients à se connecter.

Atera

Atera

par Atera

(78 avis)

Atera est une plateforme de gestion informatique basée sur le cloud qui fournit une solution tout-en-un conçue pour les prestataires d'infogérance. Atera offre RMM, PSA (Professional Services Automation) et Helpdesk et accès à distance dans une solution puissante. Ce système intuitif de création de cas d'assistance et de suivi du temps, conçu spécifiquement pour les MSP et les fournisseurs de services informatiques à la fois pour le helpdesk et les activités sur site. Le type de licence disruptif d'Atera permet aux prestataires d'infogérance de payer par technicien avec des agents illimités. Ils offrent un essai gratuit de 30 jours, alors inscrivez-vous et commencez dès maintenant !

Dell KACE

Dell KACE

par Dell

(18 avis)

Comprehensive and easy-to-use appliance-based help desk software solution that offers functionality to help automate repetitive management tasks, as well as providing incident management for user or system problems.

ServicePRO

ServicePRO

par Help Desk Technology International

(0 avis)

ServicePRO is a comprehensive, easy-to-setup Service desk platform that enables industry best practice right out of the box. ServicePRO is 100% web based, and can be installed on your own premises, or hosted on our cloud. Developed over 20 years, the ServicePRO platform is a robust set of tools that focus on business service delivery, collaboration, security, and productivity. From "Day One", our mission has been to create a workbench that empowers you to Get The Job Done!

LiveZilla

LiveZilla

par LiveZilla

(6 avis)

LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system.

Talkus

Talkus

par Talkus

(5 avis)

All Your Customer Support. In Slack! Make every customer feel loved Talkus turns Slack into a simple help desk platform. Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base.

TOPdesk

TOPdesk

par TOPdesk

(13 avis)

TOPdesk is one of the fastest-growing service management providers worldwide, with offices in 10+ countries. We have over 4500 customers worldwide, supported by 600 specialists, from developers to consultant and support. Our goal? Guide you towards service excellence: making your Service Management smarter, easier and more fun.

ClickDesk

ClickDesk

par ClickDesk

(15 avis)

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.

assyst

assyst

par Axios Systems

(1 avis)

Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.

CustomerFirst

CustomerFirst

par RTI Software

(0 avis)

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.

NABD

NABD

par NABD

(37 avis)

A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses.

Requestor

Requestor

par Requestor Technologies

(7 avis)

Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk in corporate environments of any size. It provides an efficient centre for any requests coming from customers or employees from any source and can be set up in the cloud or on an on-site server.

HESK

HESK

par Klemen Stirn

(0 avis)

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.

Cingo

Cingo

par Cingo

(0 avis)

Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers.

iSupport

iSupport

par iSupport Software

(29 avis)

iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.

DeskPRO

DeskPRO

par DeskPRO

(4 avis)

Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework.

NTR Cloud

NTR Cloud

par NTRglobal

(0 avis)

NTR Cloud - Secure, fast and easy-to-use Remote Control, Access and Support solution.

RepairShopr

RepairShopr

par RepairShopr

(68 avis)

Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.

Mojo Helpdesk

Mojo Helpdesk

par Metadot

(64 avis)

Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of ticket tracking right from your inbox. 2) Built-in reports to measure and improve customer satisfaction, response time, and more. 3) Keep storage needs to a minimum, ticket histories stored in the cloud. 4) Self-service tool guarantees 50% fewer help desk ticket. 5) Free 30-day trial on any plan!

Oracle Right Now

Oracle Right Now

par Oracle

(10 avis)

Cross-channel solution that covers contact center, web, and social aspects of customer service experience.

OneDesk

OneDesk

par OneDesk

(2 avis)

On-demand software made to facilitate services delivery and product development collaboration. The core applications include Social Media Monitoring, Customer Service and Help Desk, Customer Feedback Management, Requirements Management and Project Portfolio Management with a Social Collaboration layer and powerful Automation applications. With OneDesk, you will build the right product or service faster and more efficiently. Register for a Free Demo today!

SigmaPro

SigmaPro

par OnyakTech

(0 avis)

Optional DotNetNuke module for Help Desks, CRM, Software Releases, Knowledge Base, Project Management, Issue Tracking, Time Tracking, Task Manager and more!

Zeus

Zeus

par Obor Digital

(0 avis)

Web-based service desk and equipment management solution with enterprise asset management.

Deskero

Deskero

par Deskero

(68 avis)

Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.

Zingtree

Zingtree

par Zingtree

(8 avis)

Zingtree makes it easy to create, customize, deploy and analyze interactive decision tree troubleshooters and agent scripts. With Zingtree, customers can more easily self-solve problems, and if a support ticket is generated a full Q&A transcript of the tree session is included. Managers get powerful reports showing common paths through the each tree, success reports, and trouble spots. Integrations with Zendesk, Salesforce, Freshdesk and WordPress are available for free.

Gemini

Gemini

par CounterSoft

(7 avis)

A leading, .NET based helpdesk ticketing and issue tracking system. Easy to install and maintain, and comes with RESTful API, Apps Framework for easy extension, and Open Source components. Gemini takes care of your help desk operation from ticket creation, through triage and all the way to resolution. Incorporating user-defined Rules and Actions, SLA and integrated with Microsoft Exchange, Office 365, and all other email providers.

nanoRep

nanoRep

par nanoRep

(5 avis)

In the Age of the Customer we bridge the gap between businesses and consumers by breaking down barriers of communication and knowledge. Our unique solution lets your customers feel they are understood and supported via a real-time, personalized conversation across the customer journey. In addition to website, mobile, and agent-facing CRM deployments, nanorep can integrate with popular messaging platforms, creating seamless customer experiences across every touch point in the digital journey.

SupportBee

SupportBee

par SupportBee

(4 avis)

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.

Ticksy

Ticksy

par Ticksy

(1 avis)

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.

SmarterTrack

SmarterTrack

par SmarterTools

(1 avis)

SmarterTrack is the only help desk software you'll ever need, allowing you to better utilize employees while lowering the total cost of overall customer support! Deliver unparalleled customer service by offering multiple communication channels: email ticketing, live chat and VoIP integration, and self-service resources like a knowledge base and customer support community. Manage communications at distributed locations around the world from a Web browser using a desktop, tablet or mobile device.

SupportPortal

SupportPortal

par Escon Information Consulting

(0 avis)

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.

Octopus

Octopus

par Octopus-ITSM.com

(0 avis)

Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts. Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting. Octopus is supported by a unique service package.

Rhino Support

Rhino Support

par Rhino Support

(0 avis)

Brandable web-based help desk application that works with your existing email and supports unlimited number of agents.

ConnectWise Control

ConnectWise Control

par ConnectWise

(650 avis)

ConnectWise Control (formerly ScreenConnect) supports 1:1 screen sharing through our remote support and remote access tools. With remote meeting, we have expanded the use model to provide a feature-rich remote meeting tool that allows for an unlimited number of attendees. Online meetings allow users to collaborate, hold training sessions, provide project updates, chat, or anything in between.

Spiceworks IT Help Desk

Spiceworks IT Help Desk

par Spiceworks

(190 avis)

The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!

ConnectWise Manage

ConnectWise Manage

par ConnectWise

(88 avis)

Made for companies that sell, service, and support technology, ConnectWise is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations.

BOSS Solutions

BOSS Solutions

par BOSS Solutions

(53 avis)

BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen

SherpaDesk

SherpaDesk

par SherpaDesk

(45 avis)

SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. Organizations are able to track customer service issues, capture billable & nonbillable time and monitor all of their project's profitability. SherpaDesk's mobile application is the perfect solution for any organizations who have techs in the field and need log their time and expenses.

AzureDesk

AzureDesk

par AzureDesk

(33 avis)

AzureDesk-Logiciel de helpdesk seulement avec toutes les fonctionnalités indispensables ; des systèmes de classe entreprise offerts à toutes les entreprises à un coût minime pour les utilisateurs. Ne pas dépenser une fortune sur helpdesk solution. Essayez azuredesk.co aujourd'hui gratuitement pendant 14 jours. Il fournit un système de billetterie pour suivre les cas d'assistance, une interface utilisateur élégante pour les demandes d'administration, une intégration tierce avec JIRA, Olark, Slack, Charge Desk et de nombreux autres logiciels, reporting, champs de billets, interface utilisateur à onglets, règles

Groove

Groove

par Groove Networks

(31 avis)

A simple but powerful, all-in-one Help Desk for Small Businesses that provides you with everything you need to provide awesome, personal support: Ticketing, Knowledge Base, Live Chat, Self Service. 30+ integrations with your favorite apps like Slack, Twitter, Facebook and Zapier.

SMART SERVICE DESK ITSM

SMART SERVICE DESK ITSM

par SMART Service Desk

(28 avis)

We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle

Teckst

Teckst

par Teckst

(28 avis)

Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management.

LiveHelpNow Suite

LiveHelpNow Suite

par LiveHelpNow

(23 avis)

LiveHelpNow is a customer service software suite with multiple help-desk features including: live chat, email ticket management, a knowledge base, and call management. LiveHelpNow allows you to engage with the visitors on your site, increasing sales, and offering superior support. Use LiveHelpNow on the go and even integrate with your company twitter account.

FocalScope

FocalScope

par FocalScope

(17 avis)

Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Get a complete overview of your email communication. Collaborate across departments, use comprehensive analysis tools, SLA, IM & standard responses to do more with less effort. No implementation needed.

eHelpDesk

eHelpDesk

par Giva

(16 avis)

Highly customizable cloud help desk without programming or consultants with robust reporting for higher quality decision-making.

Rosmiman IWMS

Rosmiman IWMS

par Rosmiman Software

(16 avis)

Rosmiman IWMS is a Facility Management & Real Estate Management software designed to control and manage the entire real estate and facilities life cycle, including maintenance planning and control, mobile solutions and integration with CAD, GIS, BIM and financial systems. We offer a comprehensive Asset Management software suite that has been designed and programmed to easily cover all your organizations real estate portfolio maintenance and management needs regardless of its industry or size.

Jitbit HelpDesk

Jitbit HelpDesk

par Jitbit

(13 avis)

Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc. Jitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server.

OTRS

OTRS

par OTRS

(11 avis)

Web-based and modular open source solution for Help Desk and IT Service Management offering increased transparency and efficiency of internal and external business communication. OTRS is free of licensing costs and easily integrates with other solutions. OTRS is available in more than 35 languages and offers configuration and scalability to adapt to growing business needs. Globally, more than 170,000 organizations across all verticals use OTRS to improve their service management performance.

Help Sumo

Help Sumo

par Help Sumo

(11 avis)

Helpsumo is a hosted online help desk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.

C2 ATOM

C2 ATOM

par C2 Enterprise

(11 avis)

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.

Trakdesk

Trakdesk

par Trakdesk

(10 avis)

Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support. Trakdesk is packed with many robust features like; ticketing, automation, SLA management, multiple brands, customizable self-service portals, multi-language, knowledge base, social integration, gamification and many more.

UVdesk

UVdesk

par Webkul

(9 avis)

A cloud-based support solution that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting analytics, ticket management system, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers.

HelpSpot

HelpSpot

par UserScape Software

(5 avis)

HelpSpot is a customer service solution that has all the tools you need to deliver a remarkable customer service experience. Youll never lose track of an email again. A single threaded view of each ticket means your replies are informed, personal, and organized. HelpSpot is easy to use out of the box and offers deep customization options. Best of all, HelpSpot is affordable. It starts at just $599/year making it a smart choice for your customers, your team, and your budget.

IncidentMonitor

IncidentMonitor

par Monitor 24-7

(5 avis)

ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center

Domotz PRO

Domotz PRO

par Domotz

(5 avis)

As the premier award-winning remote network monitoring and management solution, Domotz Pro lets you monitor and manage any IP-enabled device, regardless of brand. With Domotz, service providers can detect and prevent issues proactively, increase productivity, work more efficiently, and deliver an unparalleled customer experience. Make remote monitoring and management an integral part of your service strategy to save time and money, boost profits, and deliver superior customer service.

devContact

devContact

par devContact

(4 avis)

Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games.

Interakt

Interakt

par Fizzy Software

(4 avis)

Interakt is an All-In-One Customer Engagement and Support platform which simplifies your concerns for capturing new leads, engaging, nurturing and retaining your existing leads and users and support all your visitors and customers from one single platform, which also gives you a detailed summary of your website activities right at the tip of your thumb.

TeamDynamix

TeamDynamix

par TeamDynamix

(4 avis)

TeamDynamix offers a single work management platform for project, portfolio, and service management.The TeamDynamix suite of project and ticket tracking, reporting, and portfolio management software provides the tools necessary for successful IT governance, resource management, and service desk management.TeamDynamix is used by organizations in Higher Education, K-12, and State & Local Government.

Deskun

Deskun

par Deskun

(3 avis)

Deskun is a multichannel helpdesk system inside Gmail. With Deskun you can manage customer requests from e-mail, live chat, Facebook, WhatsApp, Twitter, Skype, Viber and Telegram directly from Gmail interface, and set tasks to your employees.

ZupportDesk

ZupportDesk

par ZupportDesk

(3 avis)

ZupportDesk is a cloud-based HelpDesk solution with a mission to empower businesses to provide amazing customer support. We are driven everyday by one simple question: how can we make it easier for you to build stronger relationships with your customers? We believe that every business with a website, no matter how small, should be communicating with their customers. Our Live Chat tool allows real-time, personal customer engagement that improves both sales and customer support.

FuseDesk

FuseDesk

par FuseDesk

(3 avis)

FuseDesk is THE Integrated Help Desk Add-On for Infusionsoft with deep Infusionsoft integration leveraging InfusionsoftID login, full Infusionsoft template support (including Infusionsoft merge field data, custom fields, and automation links), powerful Infusionsoft automation with Campaign Builder and so much more. Come see why Infusionsoft users are upgrading their help desk to FuseDesk today with a full feature, no time limit, no credit card needed, demo app!

iHelpdesk

iHelpdesk

par iDeskCentric

(2 avis)

Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.

Help Desk Premier

Help Desk Premier

par Help-Desk-Software

(2 avis)

Help Desk Premier is an easy-to-use web based application that has many of the features found in enterprise applications, but at a fraction of the cost. Help Desk Premier installs in the security of your own network within minutes, although it can be quickly installed in the cloud as well. With a host of advanced features for organizations of all sizes, and even a free two-user version to get your started, Help Desk Premier is the easy choice for your IT Help Desk needs.

MSM

MSM

par Marval Software

(2 avis)

Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.

Reamaze

Reamaze

par Reamaze

(2 avis)

Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.

Chataroo

Chataroo

par Chataroo

(2 avis)

Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support.

Sugester

Sugester

par Sugester

(2 avis)

Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities. Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever.

DevOps board

DevOps board

par DevpromSoftware

(2 avis)

All-in-one solution combining help desk, task manage, exception monitoring, and kanban board. The main purpose of the service is to collect all elements of technical debt and features on one board for the general transparence and prioritization. DevOpsBoard is ready to use solution which holds and visualize exceptions, monitoring alerts and customers feedback related to your service on a single task board.

Faveo Helpdesk

Faveo Helpdesk

par Ladybird Web Solution

(2 avis)

An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups.

DeskCenter Management Suite

DeskCenter Management Suite

par DeskCenter Solutions

(2 avis)

Discover, Organise and Manage all you IT assets from a single solution. A complete view of all your IT and non IT assets giving with the benefit of integrated modules covering the entire lifecycle. Optimise Software Assets, ensure license compliance, remote management and effective software, patch and OS deployment all supported through a complete Service Desk.

Integria IMS

Integria IMS

par Artica Soluciones Tecnologicas

(2 avis)

Complete ITSSM suite; a help desk software which is simple, powerful and easy to use.

HelpdeskEddy

HelpdeskEddy

par Eddy Soft

(2 avis)

An efficient web-based system of customer service with live chat and mobile integration included in all versions.

Polar HelpDesk

Polar HelpDesk

par Polar

(1 avis)

Web based help desk software designed for small businesses that wish to effectively organize technical support online.

ServiceTonic

ServiceTonic

par ServiceTonic

(1 avis)

ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma

HelpDeskAdvanced

HelpDeskAdvanced

par PAT

(1 avis)

Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.

eStreamDesk

eStreamDesk

par eStream

(1 avis)

eStreamDesk is a slick, easy-to-use cloud-based help desk and ticketing system that helps you achieve one simple task superbly: Create a truly awesome customer service experience. eStreamDesk instantly transforms your out-of-control email inbox into a well-oiled customer support machine. Here's how: Every incoming email is automatically converted into a support ticket. You define exactly how each and every email is prioritized, monitored and answered.

Lync Adapter

Lync Adapter

par Sensiple

(1 avis)

Sensiples Lync adapter is ideally designed for business that would like to extend the richness and quality of Microsoft Lync to deliver a customer-centric workforce optimization solution Sensiples Service desk-lync integration solution leverages Microsoft Lync to provide ACD like functionality using Chat and click to call in enterprise help desk environment. Sensiple will help companies consolidate their enterprise communications to service desks/contact center into a unified solution, eli

Clohc

Clohc

par Clohc

(1 avis)

Web-based help desk solution offering live chat, reports, statistics, and more.

Brand Embassy

Brand Embassy

par Brand Embassy

(1 avis)

Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections. Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent.

Enterprise Service Desk

Enterprise Service Desk

par Meritide

(1 avis)

An ITIL-based help desk platform enabling organizations to efficiently manage incidents, requests, issues, and tickets. Self-service, knowledge, email integration, auto-routing, alerts, and more. Scalable, affordable for small & mid-size organizations (SMBs), global enterprises, government Defense. Cost effective with free end users; flexible delivery on-premises or cloud; easy to administer without developers; highly configurable, codeless automation; deploy quickly with out-of-box functions.

HelpMaster

HelpMaster

par PRD Software

(1 avis)

HelpMaster is designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment & management, workflow automation, email response management & web self-service. Businesses looking for a solution that can be aligned with the principles of ITIL will find HelpMaster an intelligently designed & powerful tool. With thousands of users around the world, HelpMaster is the most flexibile, template helpesk system on the market.

Helpdesk Office

Helpdesk Office

par Beosoft

(1 avis)

My name is Milos Stevanovic and I am the founder of Helpdesk Office, a cost-effective software for small businesses. Small businesses are the bloodstream of the U.S. economy. In 2016 they generated 1.1 million net new jobs. Yet, small businesses face many obstacles that prevent their growth, such as lack of know-how, data security, and financial capital. I developed Helpdesk Office with a small business in mind, so Helpdesk Office is easy to use, secure, and affordable.

Focus Desk

Focus Desk

par Focus Telecom

(1 avis)

Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues get automatically registered and then resolved in a timely and streamlined way, making customer care faster and more efficient.

Web Suite Pro

Web Suite Pro

par Web Suite Pro

(1 avis)

Manage Contacts, Invoices, Help Desk, Inventory and more! Ready to work efficiently in the cloud? If so, Web Suite Pro is the most cost effective, cloud-based, suite of apps that provides a secure, affordable, and easy business solution with virtually no add-ons required. Track both staff and client project times, expenses, taxes, and tasks efficiently. You will never have to worry about lost invoices, overpaying for supplies, or missing payments ever again.

Help Desk for SharePoint

Help Desk for SharePoint

par Crow Canyon Systems

(0 avis)

Crow Canyon's IT Help Desk for Office 365 and SharePoint is a comprehensive but easy to use help desk that increases options for ticket submission, including our portal, email, mobile platforms, and the web, turns those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets.

ExDesk

ExDesk

par ExDesk.com

(0 avis)

Help desk software solution for the IT support and service provider communities.

WonderDesk

WonderDesk

par Web Wonderland

(0 avis)

Web-based help desk solution that allows you to utilize remote technicians.

SerioPlus

SerioPlus

par Serio

(0 avis)

Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.

VI Service Desk

VI Service Desk

par Velocity Integrations Software

(0 avis)

Velocity Integrations Software Corporation was founded on the growing and constantly changing needs of today's IT Help Desks. Our vision is to empower people in IT Problem Management by offering the tools to efficiently manage resources and resolve problems quickly and effectively. Includes a fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully Web enabled for remote access, in depth reporting, multi tier escalation, and hardware and software asset management.

Revelation helpdesk

Revelation helpdesk

par YellowFish Software

(0 avis)

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way.

Close Support

Close Support

par Close Fit Software

(0 avis)

Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service. The design allows support and service teams to work effectively together by sharing asset and support information. Low prices, a simple licence model and great functionality make Close Support the most cost-effective help desk software on the market.

NetKeeper

NetKeeper

par Multima

(0 avis)

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.

BugAware

BugAware

par Jackal Software

(0 avis)

Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally.

NetSupport ServiceDesk

NetSupport ServiceDesk

par NetSupport

(0 avis)

Fully functioning web-based and ITIL compliant Incident and Problem Management tool that allows you to track, organize, manage, and answer the toughest desktop support challenges. Available as a standalone solution or an ideal complimentary solution with our IT Asset Management Suite, NetSupport DNA. Free trial available.

NetResults Tracker

NetResults Tracker

par NetResults

(0 avis)

Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

Sitehelpdesk

Sitehelpdesk

par Sitehelpdesk.com

(0 avis)

Web based help desk software solutions for IT SM, Account Management or general help desks.

HelpDesk Pro

HelpDesk Pro

par Simply Amazing Software

(0 avis)

100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators.

ZazaChat

ZazaChat

par ZaZa Network

(0 avis)

Complete help desk solution which allows a company of any size to provide efficient support to its customers.

Aegis Help Desk

Aegis Help Desk

par Abacus Systems

(0 avis)

Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center. It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. Aegis Help Desk simplifies the process of providing a high level of service to your customers. Whether you are servicing external customers or internal users, Aegis Help Desk enables you to share information a

Rapid Incident Reporting

Rapid Incident Reporting

par Rapid Global

(0 avis)

Rapid Incident Reporting is an online fully hosted system for the management & reporting of workplace incidents. From investigations to corrective actions & reporting of statistics, Rapid Incident Reporting ensures the lifecycle of the incident is managed. Simple user-interface, automatic email updates, investigative reports feature & outstanding PDF report-builder. Report all incidents including workplace, OHS, environmental, Quality & much more. Includes auto notifications to stakeholders

iKode HelpDesk X

iKode HelpDesk X

par iKode Software Technology

(0 avis)

iKode HelpDesk X is an easy to use customer support software which allows you to set up a web-based support ticket system easily for your website to deliver excellent customer service.

Tender Support

Tender Support

par ENTP

(0 avis)

Organizes your customer care so you can focus on delivering the best service possible.

Trouble Ticket System

Trouble Ticket System

par Fast Track Sites

(0 avis)

Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality.

DualDesk

DualDesk

par Advantig

(0 avis)

PC remote support software designed for MS for on-demand technical support through firewalls.

Mi4biz

Mi4biz

par Formalistech

(0 avis)

Integrated, end to end Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Airlines, Oriflame, Suzuki, Dyson, Pierre Cardin, Danone, Weber, ZTE, Huawei and many more...

SupportDesk

SupportDesk

par House-on-the-Hill Software

(0 avis)

SupportDesk is the powerful, flexible and cost-friendly service desk software tool enabling the provision of excellent service management and customer support, across multiple business areas. Features include: Network and discovery tool + Software Licence Manager, Self-service web Customer portal, Email Integration, Intuitive report designer with 100+ pre-configured reports, KPI Monitor, drag n drop dashboard designer, Mobile app, KnowledgeBase, SLA Management, CRM, and more!

H2Desk

H2Desk

par Innovative Cyber Solutions

(0 avis)

H2Desk provides a flexible platform for delivery of customer support. At the heart is a robust ticketing engine that's user friendly and simplifies customer communications. Features include ticket management, live chat, task management, SLA tracking, and email integration. Client side widgets allows you to easily add knowledge base articles, tutorials, and more. Start a no obligation 30 day free trial and create a help desk in minutes.

ALVAO Service Desk

ALVAO Service Desk

par ALVAO

(0 avis)

ALVAO is among TOP5 ITIL Gold level process compliant tools. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. Its interface is very similar to that of Microsoft applications. The application is simple and logical, and resembles email activities. Users can easily become familiar with the system without the need for organizing costly workshops. ALVAO Service Desk complies with ITIL and global standards of ITSM.

Richmond ServiceDesk

Richmond ServiceDesk

par Richmond Systems

(0 avis)

Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal.

Evayadesk

Evayadesk

par Evayadesk

(0 avis)

Faasthelp is a sales and customer support software powered by Artificial intelligence. Our faasthelps products which are chatbot, talkbot and mail bot proactively starts chatting with your customers and solves the query, gives assistance if they have any.It will reply within seconds through chat, voice and mail whenever customers are on your website. Our products will also help you in sales of your products or services.

CRMdesk

CRMdesk

par ForeSoft

(0 avis)

Web-based help desk, customer service and online support software.

Adjutas

Adjutas

par Adjutas Cloud Technology

(0 avis)

Service Desk and Asset Management solution designed for ticket creation & monitoring.

Bomgar

Bomgar

par Bomgar

(157 avis)

Bomgar is the leader in Secure Access solutions that empower businesses. Bomgars leading remote support, privileged access management, and identity management solutions help support and security professionals improve productivity and security by enabling secure, controlled connections to any system or device, anywhere in the world. More than 10,000 organizations across 80 countries use Bomgar to deliver superior support services and reduce threats to valuable data and systems. Bomgar is private

The Service Program

The Service Program

par Westrom Software

(17 avis)

The Service Program is the industry leading QuickBooks add-on Service Software. Dispatch, Routing, work order tracking, maintenance schedules, customer call, tracking equipment, GPS, Mobile Solution and Customer Service Portal - compatible with any iPhone, Droid phone or Tablet or laptop with real time synch, signature capture, field printing, attach pictures, invoices, Rentals, barcodes, and billing and much more. INCLUDES Weekly Training, Technical Support and Software Upgrades. Simple.

Vorex Business Management

Vorex Business Management

par Vorex

(16 avis)

Vorex Professional Services Automation (PSA) is the most comprehensive cloud-based solution in the market- natively integrating Project Management, Time/Expense Tracking, CRM, Invoicing, and HR in a single solution that is very easy to learn and use. You decide if you want a single, some, or all of the modules mentioned above. You get the solutions your business needs today, knowing it can expand as your business grows. Try our zero obligation 14 day Free Trial

Spoke

Spoke

par Spoke

(13 avis)

Spoke's A.I powered help desk software provides a single place to manage all employee requests, with simple ticketing, knowledge management, and self-service powered by artificial intelligence (A.I.). All in a tightly-integrated package that sets new standards for simplicity and ease-of-use.

Think Help Desk

Think Help Desk

par Think Tank Software

(8 avis)

Affordable Customization Automated Workflow Secure, Cloud Based Free Support Daily Backup Full Asset Tracker Check List based on ticket Category Feedback system on closed tickets, and a Vendor Quick Quote Tool

SureHelp

SureHelp

par SureHelp

(4 avis)

A cloud based Help Desk, organized in 5 online tools to help your customers and staff report, track and resolve issues immediately.

versaSRS HelpDesk

versaSRS HelpDesk

par VersaDev

(3 avis)

Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more.

Novo Help Desk Software

Novo Help Desk Software

par Novo Solutions

(3 avis)

Easy to use, web based solution. End Users can easily submit requests via your web site. Requests are automatically added to the ticket queue, reducing the number of support calls and eliminating the ticket creation process by support staff. End users can also track the status of their request through your web site. Flexible settings allow each department to manage their own support/request/project queue. Global managers can view/manage all queues through the help desk. Free Trial!

LBi HR HelpDesk

LBi HR HelpDesk

par LBi Software

(3 avis)

LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent. It complements talent management solutions by identifying potentially costly patterns of personnel issues with customizable levels of confidentiality and maximizes HR productivity through robust features that improve employee satisfaction.

eBizzers Desk

eBizzers Desk

par eBizzers

(2 avis)

eBizzers Desk - The Help Desk Trouble Tickets Software. The Professional Technical Support solution with Trouble Tickets that allows you to easily manage your relationships with your customers and navigators. Easy to use and ready to use, eBizzers Live allows you to make immediate online technical support to your website customers.

EvantoDesk

EvantoDesk

par Evanto

(2 avis)

Back in 2012 Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk has been designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.

ITsDone Help Desk

ITsDone Help Desk

par SimplifyIT

(1 avis)

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it.

SpiceCSM

SpiceCSM

par SpiceCSM

(1 avis)

SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform.

Service Transaction Portal

Service Transaction Portal

par InfoPlexSTP

(1 avis)

Enables automated connection between Help Desks, Service Dispatch systems to one or more service vendors.

Elementool Help Desk

Elementool Help Desk

par Elementool

(1 avis)

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.

Monet Live WFO

Monet Live WFO

par Monet Software

(1 avis)

Monet Software is a global provider of workforce optimization software solutions for contact centers and help desks. Monet's cloud-based solution, Monet WFO, is an affordable and easy-to-use call center optimization software solution, which includes workforce management, call recording, quality assurance and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

Abhisi Help Desk

Abhisi Help Desk

par Techovarya Software

(1 avis)

Abhisi lets you provide timely personalized support to your customers while being incredibly simple to use for you and your team. If you are using Gmail or other email clients give Abhisi a try and see how much time, effort and hassle it saves you. Abhisi is designed to make your team's life easy and your customers happy. Because happy customers grow your business.

DiamanteDesk

DiamanteDesk

par Eltrino

(1 avis)

DiamanteDesk est un système de gestions des cas d'assistance indépendant conçu pour vous permettre d'être à l'écoute de vos clients et de réagir rapidement pour satisfaire leurs besoins. Cet outil simple et facile à utiliser permet de créer des tickets dans votre CRM et de les associer avec n'importe quel client enregistré dans le système. Dans DiamanteDesk, les tickets de support peuvent être attribués à des utilisateurs et à des administrateurs spécifiques. Ils peuvent aussi être regroupés par section pour vous aider à organiser votre flux de travail et à vous centrer sur les problèmes et les demandes prioritaires.

Ulysses Suite

Ulysses Suite

par QMS Software

(0 avis)

Web-based customer service solution that enables sales force automation, service management, facilities management, and compliance management.

WebSupport PRO

WebSupport PRO

par Support Sentry

(0 avis)

Web based customer service software for small to medium sized businesses.

AccessAble Help Desk Pro

AccessAble Help Desk Pro

par Dennis Baggott and Sons

(0 avis)

AccessAble Help Desk Pro Edition 2018 is a comprehensive application for IT/Computer Support Staff. Multi-user ready at no additional cost, the program uses a Microsoft Access format .mdb on the backend by default but can easily switch to Microsoft SQL Server. A comprehensive but optional web interface is also included with your site license.

ACANOTION Help Desk

ACANOTION Help Desk

par Help Desk Software Australia

(0 avis)

Track your clients, products and services; fast, easy and simple to set up.

Im OnCall

Im OnCall

par 01 Communique

(0 avis)

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help.

Activate

Activate

par Activate

(0 avis)

Self Service Provisioning product that allows Business Users to perform task that would normally be done manually by the Service Desk. Activate automates the process from the user request, business owner approvals to the actual fulfillment. Management of Distribution Lists, Folder Access, Software and Hardware, Sharepoint, User Provisioning and Passwords are all automated offering faster service and lower cost with greater security.

Senedesk

Senedesk

par Senesoft

(0 avis)

Browser based IT help desk system with features including: Trouble Tickets, Asset Management, Parts Inventory, Vendor Management, RFQs

Desklance System

Desklance System

par DeskLance Technologies

(0 avis)

Web based support and email management application that provides tickets management, response logging, flood controlling, etc.

Seraph

Seraph

par Software Assistance

(0 avis)

Open source web-based highly customisable customer support management system for IT support companies. writen in LARAVEL and JAVASCRIPT ( neweset best languages) WEB BASED

EZPro Service Management

EZPro Service Management

par EZPro

(0 avis)

EZPro is a cloud-based service management software. EZPro automates and simplifies incident, service, problem and change management for service desk and other operations. It is a complete solution for an entire organization. EZPro blends powerful automation and custom routing rules with a clean and modern design. That guarantees faster ticket resolution and better service. EZPro empowers users with a self-service portal to submit and track their tickets.

SupportYard

SupportYard

par SupportYard

(0 avis)

SupportYard is a web application that converts all inbound email requests into simple tickets and their replies and keeps them organized in one place. It is suitable for support, sales and any other team or organization that has at least one inbound email and employee who is responding to them.

Chime for Lync

Chime for Lync

par Instant Technologies

(0 avis)

Chime for Lync is a comprehensive ITSM service desk application that uses Microsoft Lync for click-to-chat functionality. Some of the key features of Chime include: expert answers, customizable routing settings, system and agent-based dashboards, extensive charting and reporting options, and customizable queues to fit any line of business. Instant Chime leverages Microsoft Lync to enable service desk operations and even allows for escalation to voice and video chats for faster case resolution.

gxCommerce

gxCommerce

par gxCommerce

(0 avis)

All in one business management solution including accounting, crm, inventory management, mass email and more.

Remote Support Software

Remote Support Software

par PROXY Networks

(0 avis)

Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access to your PC to fix any glitches that come your way. The best part? You don't even need to be at your computer. Always-on service means that your computer can be accessed while it is unattended as well as attended, without disturbing the user.

Snappy

Snappy

par Snappy

(0 avis)

Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting.

Ticketing Application for Office 365

Ticketing Application for Office 365

par HyperTeam

(0 avis)

HyperTeams Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service! When used internally, this system gives employees a better way to send, track, and manage their work tickets. That means no more running marathons around the office when you need help or stalking IT when your computer crashes! When used externally, this solution gives your customers the opportunity to submit their own complaints or cases directly to the system.

MetaCaseDesk

MetaCaseDesk

par MetaOption

(0 avis)

MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint 2013 and SharePoint 2010. Office 365 customers have an option to use MetaCaseDesk on MetaOption Cloud, and an optional sync component syncs the data back to their Office 365 SharePoint Online lists and libraries. MetaCaseDesk has two major portals. Support User and Customer portal.

Requuest

Requuest

par Requuest

(0 avis)

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support, a platform allowing agent's productivity to go beyond client expectations. Requuest gives you an edge in reducing ticket volume, automating quick response and make IT results shine across your business. Create workflows. Manage assets. Set business rules. Visualize key reports. Auto-assign. Prepare survey. Customize portal. Filter dispatch tickets. Meet all around service levels. Requuest. You got IT.

Vembu HelpDesk

Vembu HelpDesk

par Vembu Technologies

(0 avis)

Enhance the productivity of support teams with tools to measure and improve quality of response

Track+ SD

Track+ SD

par Trackplus

(0 avis)

Track+ SD Service Desk is focused on pleasing your agents and clients with an intuitive, easy to use service management solution. Track+ SD supports you in establishing an ITIL compliant service management with SLAs, automated escalations and performance monitoring.

Whatdesk

Whatdesk

par Ekaltel

(0 avis)

Whatdesk est une plateforme de commerce conversationnel qui aide les petites et moyennes entreprises à atteindre leurs clients via discussion en ligne, SMS, Telegram et Messenger. La plateforme dispose d'un CRM intégré, d'un système de billetterie intégré et peut gérer les paiements via la messagerie. La solution fournit également un moyen facile d'acheter et de gérer les numéros de téléphone, de sorte que vous pouvez configurer vos numéros SMS et commencer à discuter avec vos clients tout de suite. En outre, vous bénéficiez d'un routage intelligent entre les agents et de capacités complètes de reporting.

365Ticketing

365Ticketing

par Soft Pepper

(0 avis)

Ticketing solution with the following features: automatic ticket creation from emails, automatic ticket assignment and deadline calculation, root cause analysis, productivity reports, automatic communications sent to the end user, calculus of incidents' resolution time which facilitates invoice and quote issuance. Benefits: increased operational efficiency, high end-users level of satisfaction and loyalty, low rate of repeat incidents, equitable workload of the personnel in charge with tickets

Wisdom

Wisdom

par Wisdom

(0 avis)

Wisdom is the most accurate website visitor session recorder available- by far. With the Wisdom platform, you'll soon be watching your website visitors interacting live with your site. You'll fast-forward, rewind and discover new insights. Focusing only on session replay, Wisdom reconstructs a virtual desktop screen for every visitor, across all tabs, to capture the true feel of every browsing experience. Every click, scroll, text selection, and so much more is recorded.

Relay

Relay

par Boomtown Network

(0 avis)

Relay is an intelligent platform for technology support and customer service that enables you to deliver simple, predictive, and personal experiences at scale. Relay also has an expert network where you can seamlessly access remote and field services to augment your existing operations. Relay brings all your customer conversations into one place, automates the common questions and empowers your agents with knowledge and collaboration tools and solve complex issues quickly.

Apptivo Help Desk

Apptivo Help Desk

par Apptivo

(262 avis)

Provide support from anywhere mobile apps for Android, iOS, and Windows.

Track-It!

Track-It!

par BMC Software

(50 avis)

Track-It! Help Desk Software is affordable, reliable and easy to use. Download a free trial and use it for 30 days risk free. Try Track-It! today and see why companies worldwide have trusted Track-It! for over 20 years. Track-It! provides help desk, email to work order conversion, knowledge management, SLA management, asset management, software license management, end-user self-service, password reset and more. For more information, visit http://www.trackit.com

xSellco Helpdesk

xSellco Helpdesk

par Xsellco

(38 avis)

xSellco Helpdesk est le seul service d'assistance spécialement conçu pour l'e-commerce. Centralisez toutes les demandes de vos clients et les détails des commandes depuis tous vos canaux de vente dans un seul tableau de bord connecté. xSellco hiérarchise votre boîte de réception en fonction de l'urgence des messages, et relie toutes les informations relatives à vos ventes, vos envois et vos commandes afin que vous n'ayez jamais besoin de chercher des données client. Les suggestions de réponse et les traductions automatiques réduisent le temps de réponse, ce qui augmente la satisfaction de vos clients. Version d'essai gratuite de 14 jours.

Service Desk

Service Desk

par InvGate UK

(38 avis)

InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification.

Service Desk

Service Desk

par InvGate SRL

(38 avis)

InvGate Service Desk es un software 100% web, basada en ITIL, con una interfaz de usuario sin precedentes. Cuenta con Gestion de Incidentes, Problemas, Cambios, Asset y Base de Conocimiento. Imbatible colaboracion, poderosa automatizacion y gestion inteligente de solicitudes. Multi-tenant cloud-based SaaS o implementacion On-Premise. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing y Gamification.

Tele-Support HelpDesk

Tele-Support HelpDesk

par Resource Dynamics

(25 avis)

Tele-Support HelpDesk is software for companies who take calls and emails for customer service or helpdesk support and want to track issues from inception to resolution. With over 900 installations in nearly 35 different countries, HelpDesk is versatile, powerful, easy to use, and extremely price-conscious. Built in Email supporting SSL for POP, iMAP and GMail.

C-Desk

C-Desk

par C-Desk

(20 avis)

Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care

Drag

Drag

par DragApp

(18 avis)

One inbox to manage emails, tasks, sales, helpdesk and projects. Drag brings everything into your inbox. We think teams should be able to work together without leaving their inbox, eliminating the extra steps of navigating to different apps to manage their tasks, projects, sales or customer support. Especially because all of these activities always start and finish as emails. Users can create Drag boards, inside your inbox, to replace all the tools that small teams use to organize their day.

FrontdeskAI

FrontdeskAI

par FrontdeskAI

(13 avis)

FrontdeskAI is a booking and information concierge that instantly responds to callers whenever your business misses a call or when your customer leaves a voicemail. You will never miss a customer call and your callers never have to be put on-hold ever again! FrontdeskAI also automatically takes action on booking-related inquiries in your voicemail and notifies your business staff when a customer call requires immediate attention. New appointments or changes to existing one are automatic.

Wix Answers

Wix Answers

par Wix

(7 avis)

Wix Answers is the professional customer support platform made for small businesses. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships with your customers.

Wix Answers

Wix Answers

par Wix Answers

(7 avis)

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships

Re:Desk

Re:Desk

par Re:Desk

(5 avis)

Customer service help desk ticketing software for small business including cloud (Saas) and downloadable version. - it ready help desk - downloadable version - Saas web based version - Ecommerce ready - Multi-site (multi-store) connection - Multivendor ready help desk - Easy to use, 10 min to setup - Everything you need to start supporting customers

AIhelp

AIhelp

par ShareFun Network

(4 avis)

AI powered Customer Support Software for In-App Messaging and Operation with AI bot, notifications, Auto-check Form, alerts, app indexing and more. AIhelpI helps you provide personalized support when and where customers need it, so customers stay happy and satisfied. it enables you customize your support and configure any workflow.

Alloy Navigator

Alloy Navigator

par Alloy Software

(3 avis)

Atteindre des niveaux de service élevés tout en répondant aux besoins des clients est primordial pour toute organisation informatique. C'est la raison pour laquelle il existe une solution de helpdesk intuitive et facile à utiliser avec une base de connaissances étroitement intégrée et un portail en libre-service. Ajoutez à cela l'intégration de la gestion des ressources et la souplesse des flux de travail intelligent et vous obtenez une solution de gestion informatique complète.

Solvemate

Solvemate

par Solvemate

(3 avis)

Solvemate is the smarter customer support bot. By asking smart multiple-choice questions, Solvemate finds the shortest path to right solution for your customers. This allows your customers to get instant, self-service support with just the click of a button, or a tap of the finger. Unlike other chatbots, Solvemate is quick to integrate into your existing customer support flow and can handle complex customer requests (i.e. troubleshooting). The average resolution time is just 12.4 seconds.

Basic Online Service Desk / Help Desk

Basic Online Service Desk / Help Desk

par Basic Business Systems

(3 avis)

Management of customer service desks, issue response and resolution, after sales, customer complaints, returns and product support.

Support Desk

Support Desk

par wordDev

(2 avis)

wordDev Support Desk is All-In-One tickets system offering many features such a Live Chat, Support Tickets with priority, multiple Department, multiple user, client management, FAQ, bugs, online payment, product showcase, Service for sale, multiple language and much more...

Zent.io

Zent.io

par Zent.io

(1 avis)

Zent.io is a Omnichannel "All in One" Contact Center Software, Best Contact Center Value One Product, The Complete Package All-in-one Pricing - No charge for additional functionality Lowest Cost, Cloud-based Solution, 100% reported uptime last year No hardware or software to maintain Global scalability and redundancy Any Platform HTML5 Any CRM No matter how customized (Custom Integration) Any VoIP

Web+Center

Web+Center

par Internet Software Sciences

(1 avis)

Web+Center is a suite of open source, web-based help desk/Service applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management.

QuickFMS

QuickFMS

par QuickFMS

(1 avis)

Modular solution for facilities management that includes asset, property, maintenance, reservation, and schedule management.

CallTaker

CallTaker

par Synagen Systems

(1 avis)

CallTaker is an affordable, sophisticated cloud based business management system that allows you to connect and service your business and customers more efficiently and easily than ever before. Log calls, create requests, assign tasks, run reports, dispatch technicians. All this and much more is possible with CallTaker. CalltTaker is the complete business tool you have been looking for.

Artologik HelpDesk

Artologik HelpDesk

par Artisan Global Media

(0 avis)

HelpDesk Web-based Support Software. HelpDesk lets you manage the entire support process in one tool, from registration to the closing of the ticket. This ticket management system also provides you with statistics and reports that make it easy to follow up on your support management. HelpDesk provides a well-organised overview of support matters and stores all related information in one place. The support tool has practical functions like an FAQ, delegation, a knowledge database and SLA.

Enterprise Service Catalog

Enterprise Service Catalog

par PMG

(0 avis)

The most easy-to-use, easy-to-configure, and easy-to-deploy service request and fulfillment engine on the market today.

GS/HelpDesk

GS/HelpDesk

par GroupSoft Systems

(0 avis)

Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino..

SimplyDesk

SimplyDesk

par PCI

(0 avis)

Simplydesk allows you to quickly implement a helpdesk adapted to your environment and to manage your IT and Furniture Assets

RSTickets!Pro

RSTickets!Pro

par RSJoomla!

(0 avis)

Help Desk ticketing system with integrated knowledge base and department specifications.

E-Helpdesk Support

E-Helpdesk Support

par RK Software

(0 avis)

Helpdesk management system that provides ticket status tracking and performance reporting functionality.

Hornbill Service Manager

Hornbill Service Manager

par Hornbill Corporate

(0 avis)

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals.

Valuemation (ITSDM)

Valuemation (ITSDM)

par USU

(0 avis)

Valuemation for IT Service Desk Management helps the IT service desk control and carry out all support activities. While a ticket is handled, everyone involved can see the relevant information, as well as activities that have been or still need to be done, at all times. Integrated solutions, such as the IT knowledge base, and root cause analysis options as well as insightful process KPIs speed up the solution process.

ReadyDesk

ReadyDesk

par ReadyDesk

(0 avis)

Web-based help desk software with live chat and remote desktop support.

Rolodesk

Rolodesk

par Netmine Mobile Innovations

(0 avis)

Rolodesk is an Android app for Freshdesk. With Rolodesk's simple dialer & SMS UI, you can easily update & access tickets on the go.

appVuze

appVuze

par appVuze

(0 avis)

Help desk software that helps mobile app users stay productive, designed to minimize frustration for agents and users alike.

Video Help Ticket

Video Help Ticket

par Video Help Ticket

(0 avis)

Fournissez-vous une assistance de bureau et de serveur aux clients ? Développez-vous des logiciels pour n'importe quel secteur ? Parlez-vous quotidiennement avec des clients au téléphone à propos des problèmes avec le matériel, les logiciels ou de tout autre problème informatique ? Video Help Ticket est le logiciel qui permet de gagner du temps pour vous et votre équipe de support. Video Help Ticket permet à votre client d'enregistrer son écran en temps réel et d'enregistrer en même temps sa voix sur le téléphone lorsqu'il décrit le problème avec son ordinateur.

Crrux

Crrux

par i-nable Solutions

(0 avis)

With Crrux you can collaborate and engage seamlessly with internal or external people, for social conversations, articles/blogs, research, projects, sales, support, finance, and legal work flows. Engage external users and communities through public content in the form of a website having your catalog of offerings, blog, and help center to resolve customer issues. Manage general communication and collaboration around topics with article and conversation items.

Eve

Eve

par BlackBeltHelp

(0 avis)

Eve is an AI-enabled chat bot for higher education sector that automates IT-related support tasks such as password resets. Eve, a white-labelled product, is easy to set-up and can be easily integrated with a website within minutes. It provides responses at light speed, eliminates callbacks, provides seamless integrations, is available 24X7 and comes with enterprise level security. Eve draws actionable insights from users support metrics to become empowered to make better decisions.

Service Exec

Service Exec

par Refreshing Software

(0 avis)

Helps keep track of IT assets and who is using them. If problems arise, the integrated service desk can record details.

ngDesk

ngDesk

par ngDesk

(0 avis)

ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time data--all free for unlimited users--ngDesk aims to fill the gaps in current help desk software. Plus we're always adding new features, like AI and Machine Learning coming to an ngDesk near you in 2018!

Softeligent

Softeligent

par Softeligent

(0 avis)

Softeligent is an enterprise single system platform to manage all aspects of IT and Telecom Assets and Services. We offer best of breed, full life cycle management solutions in TEM/WEM, ITSM and IT Hardware asset management. Softeligent helps companies automate business processes, turning paper into electronic data, and manual processes into integrated and trackable management systems.

uCare Help Desk

uCare Help Desk

par uCare

(0 avis)

uCare is the ultimate WordPress plugin to create a fully-featured support ticket help desk system for your business. It is integrated with WooCommerce and Easy Digital Downloads. With unique user roles for your support admins, agents and customers, you can provide your customers with a unique and impressive support experience which is aimed at increasing customser satisfaction. uCare allows you to work on customer support tickets directly from the backend or the frontend.

CloudTASK

CloudTASK

par CloudTASK

(0 avis)

Help desk software with scheduled tasks, checkpoints, support desk, time keeping, customer policies, and a password vault.

office24by

office24by

par Office24by7

(0 avis)

Office 24by7 allows you to manage customer communication efficiently with Cloud Telephony services such as IVR. All incoming calls are routed to the right department without human intervention. Office24by7 also ensures easy integration of third party tools. The user-friendly interface allows smooth single or multiple call flow. With features such as One Business Number, Toll free, Missed Call, Bulk SMS, Click to call and OTP we provide a complete package to transform your communication process a

DataKnowl

DataKnowl

par Complexity Intelligence

(0 avis)

DataKnowl platform combines human-based support tools (DataKnowl Contact) with intelligent self-service powered by Artificial Intelligence (V-Agent and V-Voice). DataKnowl Contact is the evolution of the Cloud Contact Center and Support Ticket System software. Manage phone calls and messages, thanks to the scalable Interaction Center; manage, reply and track requests thanks to the complete Support Ticket System, or engage live with a customer thanks to the real time features.

Simple IT Helpdesk

Simple IT Helpdesk

par Iconet

(0 avis)

Application web de gestion de parcs informatiques destinée aux services IT avec systèmes de tickets et d'inventaire.

HelpDesk and Knowledge Management

HelpDesk and Knowledge Management

par FirstOne Systems

(0 avis)

F1Helpdesk provides simplified approach for IT Service Management implementing Information Technology Infrastructure Library (ITIL) best practices. Incorporating key components such as Incident Management, Problem Management and Change Management.A comprehensive enterptise application covering SLA Management & Escalation,Business Rule Engine, Flexible Workflow, SAP integration, Asset Upload,HelpDesk Agent Workspace,In Dispatch/In Queue/In Service Box,Knowledge Management,Customizable Reports

Ameyo FusionCX

Ameyo FusionCX

par Ameyo

(0 avis)

FusionCX allows comprehensive End to End Experience (From Front Office to Back Office) and not just Contact Center KPIs management. Fusion CX's USP of omnichannel contact center and a Customer Service CRM in a single platform eliminates gaps in the customer engagement market, delivering a full-fledged seamless customer experience solution for businesses across all dimensions.

Smart Link

Smart Link

par Unymira USU

(0 avis)

Smart Link is the self-service software that establishes a smart connection between IT end users and IT Support. All IT-related information and support functions are pooled in a single channel. Unymira Smart Link is always the first point of contact for IT end users regardless of whether error messages, IT-related questions or service requests are involved. Unymira Smart Link works across all channels of communication; on every desktop PC, notebook, tablet and Smartphone.

Richpanel

Richpanel

par Richpanel

(0 avis)

All-in-one help desk software with real time integration with Ecommerce. Track everything from website visits to orders. Manage customer conversations across channels - email, chat and social in one simple, easy to use dashboard. Unlike other expensive softwares, Richpanel is affordable and is free for up to 10K monthly tracked customers and 3 agent seats.

Apsynet Service Support

Apsynet Service Support

par Apsynet

(0 avis)

Portail pour la gestion des demandes internes à votre entreprise