Logiciels de service client
Un logiciel pour service client permet aux entreprises de gérer et de suivre les relations clients et les services de support. Du suivi des cas d'assistance aux rapports de résolution des litiges, ces solutions les aident à gérer et à évaluer la qualité de leurs interactions avec les clients. Ce logiciel sert également à la gestion et à la distribution d'une base de connaissances interne, fournissant ainsi au personnel du service client les informations nécessaires pour régler les litiges des clients. Voir aussi : logiciel pour call centers, logiciel helpdesk et logiciel de gestion des connaissances.
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Note du produit
Déploiement
- Cloud, SaaS, web (283)
- Installation (Mac) (54)
- Installation (Windows) (89)
- Mobile (Android natif) (110)
- Mobile (iOS natif) (110)
Fonctionnalités
- Alertes et remontée des problèmes (201)
- Base de connaissances (193)
- Chat en temps réel (91)
- Enquêtes et feedback (146)
- Gestion de la base de connaissances (92)
- Gestion des listes d'attente (185)
- Gestion des rendez-vous (106)
- Messagerie instantanée (169)
- Portail libre-service (186)
- Stratégie de marque personnalisable (93)
Tarifs
Catégories connexes
Deskware is a trustworthy, cloud-based customer support solution for any industry. The cloud-based nature of the ticketing system helps to keep track of conversations and prioritize, categorize and assign tickets so you are always a valuable resource for your customers. Deskware provides a system that is flexible, scalable and simple-to-use, making customer support an easily manageable process.
Deskware is a cloud-based customer support solution that allows businesses to manage customer interactions and problem-solving methods.
Help desk software solution for the IT support and service provider communities.
Help desk software solution for the IT support and service provider communities.
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
eGain's unified knowledge management and customer engagement solution suite powers digital transformation for leading brands.
Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service. The design allows support and service teams to work effectively together by sharing asset and support information. Low prices, a simple licence model and great functionality make Close Support the most cost-effective help desk software on the market.
Multi-user help desk software application that is affordable, simple to install and easy to use.
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Web and LAN based integrated customer service - tracks trouble tickets through completion and resource utilization.
Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization.
Web based customer service software for small to medium sized businesses.
Web based customer service software for small to medium sized businesses.
Système d'assistance/help desk qui inclut le suivi des défauts, l'intégration e-mail, la gestion du temps et bien plus encore.
Customer support system that helps track your website and visitor's statistics.
Customer support system that helps track your website and visitor's statistics.
Plateforme de gestion de l'expérience client qui aide à renforcer la fidélité des clients et à réduire les pertes de clients
Plateforme de gestion de l'expérience client qui aide à renforcer la fidélité des clients et à réduire les pertes de clients.
Web-based enterprise level complaint handling software to help increase your company's productivity.
Web-based enterprise level complaint handling software to help increase your company's productivity.
LobbyCentral is a powerful customer management and analysis system that will give you back control of your service lobby. It is designed for businesses that need to manage customer wait times, improve service levels, and identify trends through metrics reporting. LobbyCentral queues and routes customer service requests to the appropriate departments and instantly notifies employees. Learn more about LobbyCentral today.
Customer queuing and service analysis software for customer service departments.
Customer management system provides the right information and tools for concentrating on sales priorities at all time.
Customer management system provides the right information and tools for concentrating on sales priorities at all time.
Customer feedback and coaching application for service-oriented businesses.
Customer feedback and coaching application for service-oriented businesses.
Neocase CS est une solution unique de service et de support client qui réduit les coûts de service, augmente la satisfaction client et améliore les niveaux de service. Avec la fonctionnalité Business Process Management et Business Intelligence, les entreprises peuvent analyser, créer, mettre en œuvre, surveiller et accroître davantage la satisfaction client et les flux de travail métiers afin d'augmenter considérablement l'efficacité et la rentabilité des services. Les entreprises mondiales transforment et différencient leurs activités avec les technologies Neocase.
Ce logiciel optimise la productivité et la qualité de service grâce au libre-service, à la gestion des connaissances et à des flux de travail avancés.
Solution de support client basée sur le web avec gestion des incidents, des nouvelles et des connaissances, catalogue de produits et forum de support.
Solution de support client basée sur le web avec gestion des incidents, des nouvelles et des connaissances, catalogue de produits et forum de support.
Logiciel d'interaction multicanal avec les clients, disponible en mode SaaS ou déploiement classique. Permet d'améliorer l'engagement et la satisfaction client, de réduire les coûts du service client et d'augmenter les ventes.
Logiciel d'interaction multicanal avec les clients, disponible en mode SaaS ou déploiement classique.
MNP provides multi-channel direct commerce software in a modular, personal approach enabling companies to improve their Order Management Software, Warehouse Management Systems, and Buying & Product Management business operations. MNPs ActiveSeries Suite allows businesses to: Grow their top line profitably, Unify operations, customers and inventory, Scale on demand, Provide business intelligence at all levels, Deliver a customized brand experience, Develop loyal customers.
Omni channel D2C software provider offering modular Order Management, Warehouse Management, & Buying and Product Management solutions.
Next Generation Service Fulfillment is a solution which realizes the component-based service creation concept in order to reduce service lifecycle and enables CSPs to quickly update the customer service portfolio.
Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio.
Crow Canyon Software's Customer Service Application for Office 365 and SharePoint captures requests from customers and clients using our portal, email, mobile platforms, and the web, turning those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets. Customers will benefit from quick and accurate responses.
Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities.
With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.
With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.
Organizes your customer care so you can focus on delivering the best service possible.
Organizes your customer care so you can focus on delivering the best service possible.
Scalable multi-language support system for products and services with contract compliance functionality.
Scalable multi-language support system for products and services with contract compliance functionality.
Support clients in various locations with one application through a web-based portal or an automated bug notification tool.
Support clients in various locations with one application through a web-based portal or an automated bug notification tool.
Turn Gmail into a helpdesk and deliver customer support right from your inbox.
Turn Gmail into a helpdesk and deliver customer support right from your inbox.
Un outil d'expérience client qui permet de créer des manuels d'utilisation interactifs, du contenu d'aide en ligne et des messages d'accueil sans aucun codage.
Les entreprises peuvent non seulement créer des tutoriels pour guider pas à pas les utilisateurs en ligne sur les pages d'un site web ou d'une application web, mais aussi surveiller leur comportement, créer des descriptifs de produits et recevoir des commentaires. Tout cela sans jamais quitter votre site web/produit.
Aidez les utilisateurs à interagir avec votre contenu via un seul hub UX. Créez des manuels d'utilisation et des outils interactifs disponibles 24h/24, 7j/7 sur votre site ou application web.
Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web.
Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web.
Become one of the first brands to capture customer feedback directly within Twitter and analyze data in order to understand how your customers view and value your products and services. We know you care about your customers, so make sure they know it too. Were here to help you be the brand you want to be with technology that enables you to know your customer, value their time, and engage with them in a meaningful way.
Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.
iCity-CSP est un système de gestion administrative locale en ligne, complet et intégré, qui accroît la satisfaction des citoyens, accroît la productivité du personnel et aide à mieux se conformer aux exigences réglementaires. iCity fournit une plateforme de services aux citoyens de bout en bout, automatise les processus opérationnels courants et fournit un grand nombre de modules d'application. Ces modules comprennent quatre volets : information, services électroniques, communication et collaboration.
iCity-CSP est un système de gestion complet et intégré qui fournit des portails et des services en ligne aux administrations locales.
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal.
Web-based service desk with customer service portal designed for internal ITSM and external customer support.
Help desk database management solution that stores and tracks customer requests with features like charge calculator,& payment tracker.
Help desk database management solution that stores and tracks customer requests with features like charge calculator,& payment tracker.
Vocalcom Cloud Customer Service Solution has been crafted to deliver smart, intuitive, enterprise level contact center functionality that is easy to implement and manage and most important enables call center agents to deliver excellent customer service. The solutions integrate with leading CRM applications, such as Desk, Salesforce & Zendesk, make customer data easily accessible, so agents never have to wade through endless systems to provide fast and personalized customer service.
Vocalcom is a leading cloud customer service software solution. Over 550,000 agents use Vocalcom to increase customer satisfaction.
Clarabridge helps hundreds of the worlds leading brands improve the customer experience by putting customer feedback to work. Our solution offers the only omni-source listening, best in class customer analytics, and real-time, guided actions for fast front-line response. With customer feedback trends, correlation, and root cause analysis the best and biggest companies in the world use the Clarabridge SaaS solution to power their CEM programs.
Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work.
Inbify est un logiciel de gestion de l'expérience client en temps réel qui permet aux entreprises de fournir à leurs clients un moyen simple d'envoyer des retours d'opinion via des fonctionnalités téléphoniques natives telles que SMS et MMS.
Le principal avantage de ce produit est qu'il élimine toutes les frictions que les clients ont au moment de communiquer avec une entreprise, plus aucun téléchargement d'applications, aucun formulaire d'enquête ni aucune fiche de commentaire.
Il fournit aux entreprises des données sur les clients, des retours d'opinion, des catégories, des mots-clés, etc.
Inbify est une plateforme qui fournit aux entreprises une manière attrayante et proactive de collecter, d'analyser et d'appréhender le service à la clientèle.
Web based service desk software with help desk support, ticketing system, asset management and knowledge base.
Web based service desk software with help desk support, ticketing system, asset management and knowledge base.
Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more.
Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more.
OMQ is an AI-based customer service software.
OMQ develops intelligent systems that automatically respond to customer service requests. All products and communication channels are controlled by your own intelligent knowledge database. Currently, there are 5 products and 3 modules to efficiently optimize your customer service. You can easily add the things you need via plug and play.
OMQ developed customer service software with AI to simplify customer communication for companies.
Requuest is web-based SaaS service desk software designed for delivering worry-free IT support, a platform allowing agent's productivity to go beyond client expectations. Requuest gives you an edge in reducing ticket volume, automating quick response and make IT results shine across your business. Create workflows. Manage assets. Set business rules. Visualize key reports. Auto-assign. Prepare survey. Customize portal. Filter dispatch tickets. Meet all around service levels. Requuest. You got IT.
Requuest is web-based SaaS service desk software designed for delivering worry-free IT support.
Faasthelp is a sales and customer support software powered by Artificial intelligence. Our faasthelps products which are chatbot, talkbot and mail bot proactively starts chatting with your customers and solves the query, gives assistance if they have any.It will reply within seconds through chat, voice, and mail whenever customers are on your website. Our products will also help you in sales of your products or services.
Faasthelp-Artificial intelligence powered sales and customer support software
Plateforme de base de connaissances de premier ordre avec méthodes de contact intégrées pour l'optimisation des canaux.
Plateforme de base de connaissances de premier ordre avec méthodes de contact intégrées pour l'optimisation des canaux.
Intelligent virtual software agent capable of automatically answering the most common questions of your customer service.
Intelligent virtual software agent capable of automatically answering the most common questions of your customer service.
SiteGlue is an automated and human messaging platform that helps you generate more qualified leads from your website, landing pages and social media. Our proven chatbot templates leverage conversation to engage visitors, capture new leads, and handoff conversations to your staff 24 hours a day 7 days week.
We build chatbots!
Ameyo Engage est un logiciel pour call centers basé dans le cloud qui permet aux entreprises de prendre le contrôle de leurs opérations en déployant plus rapidement des modifications des initiatives d'interaction client et en motivant leurs employés, ce qui se traduit par une meilleure expérience client, une amélioration des ventes et des paiements et, finalement, d'acquérir des clients fidèles et de créer des employés heureux.
Développez votre activité en fidélisant vos clients avec un logiciel de centre d'appels des clients de niveau international.
Pega Customer Service anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of your interactions, so you can rapidly and continuously evolve your customer service experience.
Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.
Consumer engagement and CRM software that enables companies to deliver exceptional customer experiences. Guide your agents through each consumer interaction with recommended steps that anticipate the consumers next move. Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation. Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs.
Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM.
Make every customer interaction stronger with DaVinci, a flexible contact center platform providing integration solutions for cloud, premise and hybrid contact centers.
DaVinci gives contact centers the ability to choose different applications for the communication channels they use (voice, chat, SMS, etc.) and consolidates them, giving contact centers the best of breed solutions they want, without sacrificing a seamless agent experience.
DaVinci is a flexible contact center platform that integrates contact center vendors and features that elevate performance.
La bonne solution pour surveiller et analyser le trafic téléphonique pour Cisco.
Offers cloud based after sales service platform to enterprises for automating customer support services.
Offers cloud based after sales service platform to enterprises for automating customer support services.
Inforobo is an automated information chatbot platform which provides all in one solution for sales and marketing automation, customer service, live chat, lead generation, website assistance, and knowledge-base with NLP. Inforobo engages customers who visit your website in automated live chat conversations with text to speech and speech recognition enabled bot. Inforobo's artificial intelligence provides the front-line support, provides answers and guides customers in their shopping decisions.
An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc.
*Il ne s'agit pas d'une plateforme Helpdesk ou CRM. Il s'agit d'un complément pour rendre ces plateformes plus intelligentes. Chloé est un système d'intelligence artificielle qui automatise le service client et les ventes en répondant aux demandes de renseignements des clients et en agissant en fonction des demandes. Elle identifie automatiquement les politiques et les actions afin d'adapter son comportement à partir de l'ensemble de formation initiale et a la capacité d'apprendre de ses nouvelles expériences, ce qui lui permettra de devenir plus intelligente au fil du temps.
Un système d'intelligence artificielle qui réduit les coûts de main-d'œuvre en automatisant le service client et les ventes.
Agent.ai enables companies to respond to their customers' inquiries faster, 24/7/365, while helping agents become more productive. Our live chat customer service platform leverages a host of customer and agent-facing artificial intelligence-based features designed to improve customer engagement, retention, and expedite the time it takes for customers to get resolutions to their frequently asked questions.
Agent.ai enables businesses to respond to customers faster, 24/7/365, while helping agents become more productive.
MaxContact has been built from the ground up with the latest technologies to be truly hosted. Deliver your contact centre anywhere in the world and partner with a hosted specialist. Whether you require Multi-site operations, home workers or simply the comfort of resilience, we are experts in the field.
MaxContact has been built from the ground up with the latest technologies to be truly hosted.
Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.
Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.
Application de gestion de services pour la gestion des ordres de travail et des demandes de service. Celle-ci comprend un portail en libre-service pour les demandes soumises.
Application de gestion de services pour la gestion des ordres de travail et des demandes de service. Celle-ci comprend un portail en libre-service pour les demandes soumises.
Solution SaaS intégrée pour la gestion des retours produits (RMA) et des processus de reprise. Les retours produits sont rationalisés et leurs coûts de traitement minimisés. Bien que les retours ne soient pas souhaitables, ils constituent un aspect essentiel d'un excellent service client. Par conséquent, vous souhaitez atteindre 3 objectifs pour votre processus de retour dans le cadre de vos objectifs commerciaux globaux : 1) rationaliser, 2) minimiser les coûts, 3) réagir rapidement pour fidéliser les clients. Le système d'exécution des retours de marchandises donne les résultats escomptés.
Solution SaaS intégrée pour la gestion des retours produits (RMA). Peut être intégré à votre call center ou à votre base de données ERP via VDS.
Plateforme Saas d'analyse sémantique de la Voix du Client, sur tous les canaux (Interactions avec le service client - voix, mail, chat, messenger... Enquêtes de satisfaction, Posts sur les blogs et forums, Avis sur les plateformes de notation, Echanges sur les réseaux sociaux -Twitter, Instagram..) pour améliorer la connaissance client et piloter ses stratégies d'optimisation des parcours client.
Plateforme de connaissance client basée sur l'analyse sémantique des verbatims du centre de contacts et des réseaux sociaux
Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers.
Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.
Gladly is reinventing customer service by putting people at the heart of its platform, not cases or tickets. Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet). Real-time insights provide visibility into agent productivity, topics that are trending and key metrics like SLA's and response time. Gladly is backed by top VC firms Greylock and NEA.
Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place.
Ottspott est une application pour votre canal Slack qui agit comme une extension de téléphone ou une interface d'agent de call center.
Ottspott est une application pour votre canal Slack qui agit comme une extension de téléphone ou une interface d'agent de call center.
Automated customer support for autonomous ticket closing and human assisted case resolution. Utilising machine learning and AI.
Automated customer support for autonomous ticket closing and human assisted case resolution. Utilising machine learning and AI.
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees.
Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics
Kundo est un logiciel pour service client qui offre des fonctionnalités telles que le chat en direct, le forum client, l'e-mail et la gestion de cas.
Kundo est un logiciel pour service client qui offre des fonctionnalités telles que le chat en direct, le forum client, l'e-mail et la gestion de cas.
A customer service solution with a centralized dashboard and features to follow conversations, automate responses, and sort messages.
A customer service solution with a centralized dashboard and features to follow conversations, automate responses, and sort messages.
Satisfied customers, productive agents: With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center. Our contact center platform is a multichannel and client-capable all-in-one CRM system that guides agents through processes and supports cross-selling and upselling. In this way you turn your old cost center into a modern profit center.
With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center.
Customer engagement solution that provides chatbots and live in-app customer service for Microsoft Dynamics 365.
Customer engagement solution that provides chatbots and live in-app customer service for Microsoft Dynamics 365.
ShowHows is a web platform that lets companies easily create and publish beautiful visual instructions, how-tos or tutorials for their products - viewable on any device. Perfect for user guides/manuals, assembly instructions, DIY, tips/tricks, recipes - anything you do step-by-step. ShowHows help your customers help themselves - reducing support costs and increasing customer satisfaction and loyalty.
ShowHows are customizable, easily shareable on social media, and embeddable on any website.
Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device.
Solution SaaS qui simplifie les parcours clients complexes en éliminant le besoin de papier, en améliorant la conformité et en réduisant les coûts.
Solution SaaS qui simplifie les parcours clients complexes en éliminant le besoin de papier, en améliorant la conformité et en réduisant les coûts.
Offre aux entreprises la possibilité de voir ce que leurs clients voient via leur smartphone et de les guider à distance.
Customer service platform that helps businesses augment existing workflows, manage ramp-up time and automate conversations.
Customer service platform that helps businesses augment existing workflows, manage ramp-up time and automate conversations.
Provide customer support and managing business relationships directly in Slack channels with this software.
Provide customer support and managing business relationships directly in Slack channels with this software.
Software for customer service quality assurance for CSAT, CES, and more.
Better quality assurance, higher customer satisfaction.
Maestro is customer service quality assurance software. Identify issues, coach agents, and measure impact. Whether it's CSAT, resolution time, or more, we will drive the metrics behind your team.
Software for customer service quality assurance for CSAT, CES, and more.
We develop and integrate artificial intelligence for your customer service.
We develop and integrate artificial intelligence for your customer service.
Simplify Reality is a powerful solution improving the customer service experience through
Artificial Intelligence.
Simplify Reality is a powerful solution improving the customer service experience through
Artificial Intelligence.
Invoice Cloud vous aider à dynamiser et moderniser votre entreprise.
Invoice Cloud vous aider à dynamiser et moderniser votre entreprise.
Knowledge First is an intelligent web self-service platform that provides your customers step-by- step
support on your website and delivers the right information for all their questions. Whether the query
is sent from a Smartphone, tablet or PC, Knowledge First quickly and easily supplies the exact
information customers need. This boosts efficiency and the quality of customer service.
Knowledge First is an intelligent web self service platform that helps customers quickly find
answers without the help of an agent
Richcall is a video chat software that improves customer experience with co-browsing, text chat and file sharing. It also helps companies improve sales via face-to-face communication and product demonstration.
Video chat that improves customer experience and sales with co-browsing, text chat and file sharing.
DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI youve been waiting for. Learn more at digitalgenius.com.
AI Platform for Customer Service
Disconnected processes and data silos frustrate customers resulting in lower customer satisfaction and higher churn. Mize Customer Central enables companies to orchestrate service interactions enhancing the customer experience. Customer Central integrates all the service transactions, resources, workflows, and data to simplify and unify the service processes. Service teams gain actionable insights to drive service performance, customer retention, and customer lifetime value.
Mize Customer Central streamlines and orchestrates customer service processes to improve retention and grow aftermarket revenues.
Cloud customer engagement and feedback collection application for small businesses.
Cloud customer engagement and feedback collection application for small businesses.
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help CS leaders automate information and process-based customer service cases.
For information cases, AnsweriQ provides Zero Contact Resolution without an agent's intervention. This is achieved through self-service AI and automated responses.
For process cases, AnsweriQ enables single-click intelligent automation for repetitive customer service processes.
Transform your customer service with AI and RPA.
Cloud based omnichannel customer service software that helps you deliver contextual customer support across SMS, Live Chat, FB Messenger, Twitter & Email. A leap from legacy contact center applications, IMIchat provides a single unified view of conversations across all communication channels with advanced features such as agent-initiated SMS, proactive Live Chat, social monitoring, intelligent routing, chat prioritization, canned responses, CRM and chatbot integration & performance reports
Cloud based omnichannel customer service software to deliver contextual, inbound and outbound customer support across channels
Customer service app that aggregate touch points of multiple businesses on single customer app for digital service interaction.
Customer service app that aggregatea touchpoints of multiple businesses on single customer app for digital service interaction.
With Cention you can:
handle all your channels in one system with pure OMNI-channel support
get a full 360 view of all your customers communication, including complete history
have chat bots working side by side with your agents with seamless transfers and full history
route all errands to the right queue, right agents and right bots automatically
get external and internal help with our Collaboration feature
get full statistic coverage with our Reports module
Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls.
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls.
ChipBot is a fully automated customer support software that analyzes your customer's behavior while giving them support and engagement.
ChipBot is a fully automated customer support software that analyzes your customer's behavior while giving them support and engagement.
The messaging platform that improves conversion and increases revenue through personalized interactions on the channel people prefer.
The messaging platform that improves conversion and increases revenue through personalized interactions on the channel people prefer.
Cloud-based customer service platform that provides capabilities for customers and agents to call and message each other globally.
Cloud-based customer service platform that provides capabilities for customers and agents to call and message each other globally.
Clustaar is a bot building platform dedicated to customer support automation. We help clients build powerful bots to integrate anywhere. Our user-friendly platform is customizable and equipt with NLP and machine learning to hold natural conversations. Integrate a bot into one of the existing solutions or use the Clustaar webchat to embed directly into your webpage. Our NLP understands English, French, Russian, Portuguese, Spanish and more upon request. Get started with a chatbot solution today!
Clustaar is a bot building platform dedicated to customer support automation. We help clients build powerful bots to integrate anywhere
Alexxo is a cloud-based customer support software catering to the various areas of service management.
Alexxo is a cloud-based customer support software catering to the various areas of service management.
Suite de solutions CRM conçue pour augmenter les ventes, optimiser le service client, améliorer les performances marketing et gérer les contacts de votre entreprise.
Des solutions CRM conçues pour augmenter les ventes, optimiser le service client, améliorer les performances marketing et gérer les contacts de votre entreprise.
WWS Customer Management provides with the Superior Customer Welcoming Solution for Branch Banking.
WWS Customer Management provides with the Superior Customer Welcoming Solution for Branch Banking.
Mr Wolf est un système qui permet l'automatisation des processus commerciaux liés au service client, aux ventes, à la comptabilité, aux finances, à la logistique ou à l'informatique. Ces solutions d'automatisation consistent principalement en une résolution automatique de tous les types de demandes de vos clients. Mr Wolf rend l'automatisation est rendue plus efficace en utilisant des modules intelligents de machine learning et de NLP, qui permettent au système de catégoriser indépendamment les demandes, de comprendre le texte, de détecter plus de 30 langues et même les émotions de l'expéditeur.
Ces solutions d'automatisation consistent principalement en une résolution automatique de tous les types de demandes de vos clients.
Customizable call center solution for recognizing and analyzing content in real time to reduce time on decision making.
Customizable call center solution for recognizing and analyzing content in real time to reduce time on decision making.
User research and customer development platform that helps companies of all sizes to learn from their users.
User research and customer development platform that helps companies of all sizes to learn from their users.
AI platform that automates your customer support, leading to increased productivity, reduced cost & customer delight.
AI platform that automates your customer support, leading to increased productivity, reduced cost & customer delight.
Le standard téléphonique virtuel de Fonvirtual est un système téléphonique qui est hébergé dans le cloud et qui se charge de gérer les appels internes et externes d'une entreprise, efficacement grâce aux multiples fonctionnalités personnalisées. Disposer d'un standard virtuel vous permettra de gérer vos appels de façon intelligente et dotera votre entreprise d'une image beaucoup plus professionnelle.
Le standard téléphonique virtuel Fonvirtual est un système de gestion des communications téléphoniques, hébergé dans le cloud
All your WhatsApp, Facebook Messenger and Instagram chats on a single platform, balancing between multiple agents.
All your WhatsApp, Facebook Messenger and Instagram chats on a single platform, balancing between multiple agents.
Real-time video and chat communication platform for different businesses, without installation of software or apps.
Real-time video and chat communication platform for different businesses, without installation of software or apps.