---
description: ServiceNow Customer Service Management : qu'en pensent les utilisateurs ? Lisez les avis clients sur ServiceNow Customer Service Management, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow Customer Service Management - Avis, notes, prix et abonnements - Capterra France 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/22/customer-service/software) > [ServiceNow Customer Service Management](/software/192052/servicenow-customer-service-management) > [Logiciels similaires à ServiceNow Customer Service Management](https://www.capterra.fr/alternatives/192052/servicenow-customer-service-management)

# Produits similaires à ServiceNow Customer Service Management

Canonical: https://www.capterra.fr/alternatives/192052/servicenow-customer-service-management

> Découvrez les meilleures alternatives à ServiceNow Customer Service Management. Comparez les fonctionnalités, les notes et les avis pour trouver le logiciel qui saura répondre à vos besoins.

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## Les meilleures alternatives

1. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk Support est un logiciel helpdesk conçu pour améliorer la satisfaction des clients.
   - [Afficher le profil](https://www.capterra.fr/software/164283/zendesk)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/164283/192052/zendesk/vs/servicenow-customer-service-management)
2. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk est un logiciel de service client facile à utiliser qui aide plus de 50 000 entreprises dans le monde entier à créer des expériences client exceptionnelles.
   - [Afficher le profil](https://www.capterra.fr/software/124981/freshdesk)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/124981/192052/freshdesk/vs/servicenow-customer-service-management)
3. **Zoho Desk** — 4.5/5 (2211 reviews) — Mettez le service client au cœur de votre entreprise. Améliorez la satisfaction des clients, l'autonomie des agents et la prospérité de votre entreprise.
   - [Afficher le profil](https://www.capterra.fr/software/169505/zoho-desk)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/169505/192052/zoho-desk/vs/servicenow-customer-service-management)
4. **LiveAgent** — 4.7/5 (1753 reviews) — LiveAgent offre aux entreprises un service client exceptionnel. Un excellent service client commence avec un meilleur logiciel de service client.
   - [Afficher le profil](https://www.capterra.fr/software/102188/liveagent)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/102188/192052/liveagent/vs/servicenow-customer-service-management)
5. **Freshservice** — 4.5/5 (685 reviews) — Un centre de service ITSM (Information Technology Service Management) en ligne avec gestion des incidents, des problèmes, des changements des versions et des ressources, en plus d'options puissantes d'automatisation et de gestion des cas d'assistance.
   - [Afficher le profil](https://www.capterra.fr/software/132997/freshservice)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/132997/192052/freshservice/vs/servicenow-customer-service-management)
6. **SysAid** — 4.5/5 (511 reviews) — Gérez facilement toutes vos activités de Help Desk avec cette solution informatique éprouvée. Vous trouverez tous les éléments essentiels dont vous avez besoin dans un seul tableau de bord.
   - [Afficher le profil](https://www.capterra.fr/software/107225/sysaid)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/107225/192052/sysaid/vs/servicenow-customer-service-management)
7. **JIRA Service Management** — 4.5/5 (763 reviews) — Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser.
   - [Afficher le profil](https://www.capterra.fr/software/138769/jira-service-management)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/138769/192052/jira-service-management/vs/servicenow-customer-service-management)
8. **Zoho CRM** — 4.3/5 (6964 reviews) — Zoho CRM offre aux entreprises une solution de gestion complète du cycle de vie en termes de relation client.
   - [Afficher le profil](https://www.capterra.fr/software/155928/zoho-crm)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/155928/192052/zoho-crm/vs/servicenow-customer-service-management)
9. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — Logiciel d'assistance de service client et outil de gestion des ressources comprenant une base de connaissances, la gestion des SLA, le suivi des tickets et la gestion des stocks.
   - [Afficher le profil](https://www.capterra.fr/software/179501/manageengine-service-desk-plus)
   - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/179501/192052/manageengine-service-desk-plus/vs/servicenow-customer-service-management)
10. **Dynamics 365** — 4.4/5 (5811 reviews) — Solution de gestion d'entreprise intégrée qui automatise les processus financiers, de relation client et de chaîne d'approvisionnement.
    - [Afficher le profil](https://www.capterra.fr/software/157279/dynamics-365)
    - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/157279/192052/dynamics-365/vs/servicenow-customer-service-management)
11. **TeamSupport** — 4.5/5 (848 reviews) — Logiciel web de service client facile à mettre en œuvre et centré sur la gestion client B2B et la collaboration d'équipe.
    - [Afficher le profil](https://www.capterra.fr/software/87908/teamsupport)
    - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/87908/192052/teamsupport/vs/servicenow-customer-service-management)
12. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Cette plateforme de service client parmi les premières au monde permet à chaque agent de service d'utiliser des outils innovants et des données unifiées.
    - [Afficher le profil](https://www.capterra.fr/software/136189/salesforce)
    - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/136189/192052/salesforce/vs/servicenow-customer-service-management)
13. **OTRS** — 4.4/5 (96 reviews) — Solution de gestion de l’infogérance complète avec gestion des tickets d’assistance, automatisation des workflows et notifications. Aidez les équipes client à améliorer la satisfaction client et le NPS (Net Promoter Score).
    - [Afficher le profil](https://www.capterra.fr/software/127284/otrs)
    - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/127284/192052/otrs/vs/servicenow-customer-service-management)
14. **Help Scout** — 4.6/5 (225 reviews) — Le logiciel de service client de Help Scout regroupe toutes les fonctionnalités dont vous avez besoin pour vous simplifier la tâche, progresser rapidement et vous concentrer sur la satisfaction des clients.
    - [Afficher le profil](https://www.capterra.fr/software/136909/help-scout)
    - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/136909/192052/help-scout/vs/servicenow-customer-service-management)
15. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 est une solution gratuite pour la CRM et le service client utilisée par huit millions d'entreprises dans le monde.
    - [Afficher le profil](https://www.capterra.fr/software/113540/bitrix24)
    - [Comparer avec ServiceNow Customer Service Management](https://www.capterra.fr/compare/113540/192052/bitrix24/vs/servicenow-customer-service-management)

## Catégories connexes

- [Logiciels de service client](https://www.capterra.fr/directory/22/customer-service/software)
- [Logiciels pour support client](https://www.capterra.fr/directory/32315/customer-support/software)
- [Logiciels de gestion des services d'assistance](https://www.capterra.fr/directory/30675/issue-tracking/software)
- [Logiciels CCM (Customer Communications Management)](https://www.capterra.fr/directory/31002/customer-communications-management/software)
- [Logiciels de workflow](https://www.capterra.fr/directory/30091/workflow-management/software)

## Liens

- [Afficher sur Capterra](https://www.capterra.fr/alternatives/192052/servicenow-customer-service-management)
- [Afficher le profil du logiciel](https://www.capterra.fr/software/192052/servicenow-customer-service-management)

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| de-AT | <https://www.capterra.at/alternatives/192052/servicenow-customer-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/192052/servicenow-customer-service-management> |
| en | <https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/192052/servicenow-customer-service-management> |
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| en-GB | <https://www.capterra.co.uk/alternatives/192052/servicenow-customer-service-management> |
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| es | <https://www.capterra.es/alternatives/192052/servicenow-customer-service-management> |
| es-AR | <https://www.capterra.com.ar/alternatives/192052/servicenow-customer-service-management> |
| es-CL | <https://www.capterra.cl/alternatives/192052/servicenow-customer-service-management> |
| es-CO | <https://www.capterra.co/alternatives/192052/servicenow-customer-service-management> |
| es-CR | <https://www.capterra.co.cr/alternatives/192052/servicenow-customer-service-management> |
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| es-PE | <https://www.capterra.pe/alternatives/192052/servicenow-customer-service-management> |
| fr | <https://www.capterra.fr/alternatives/192052/servicenow-customer-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/192052/servicenow-customer-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/192052/servicenow-customer-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/192052/servicenow-customer-service-management> |
| it | <https://www.capterra.it/alternatives/192052/servicenow-customer-service-management> |
| nl | <https://www.capterra.nl/alternatives/192052/servicenow-customer-service-management> |
| nl-BE | <https://www.capterra.be/alternatives/192052/servicenow-customer-service-management> |
| pt | <https://www.capterra.com.br/alternatives/192052/servicenow-customer-service-management> |
| pt-PT | <https://www.capterra.pt/alternatives/192052/servicenow-customer-service-management> |

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